REPLY MARKET RESEARCH HUB

Research

Cybersecurity Automation

Technological developments in recent years have had profound impacts on our daily lives.

Reply highlights how key fields in cybersecurity are adopting automated and AI-based solutions in the wake of emerging security threats.

technological innovation

Area42

Area42 is a laboratory for experimenting and transforming creative ideas into reality, utilising the potential of the most cutting-edge technology in the field of robotics, advanced mobility and virtual reality.

Reply’s development center where technological innovation becomes reality

BI & ADVANCED ANALYTICS

Research

The state of Business Intelligence and Advanced Analytics

Companies float in a constantly growing ocean of internal and external data. This study provides an overview of the latest trends in Business Intelligence (BI) and Advanced Analytics that enable decision-makers to leverage this data for deeper insights, leading to better-informed decisions and ultimately increasing business profitability.

REPLY MARKET RESEARCH HUB

Research

Hybrid Work

Digital and technology are reshaping the future of the employee experience: companies need to foster digital literacy and the skills of their employees. Innovative leaders, moreover, must integrate sustainability, digital and technology into corporate culture and identity. The evolution of organizations relies on new ways of working, including the collaboration between humans and AI-powered assistants.

The research explores the opportunities of new hybrid work models

AICX Trend Research

Research

The AI-enhanced Customer Experience

Empowering your organisation with an AI-oriented approach can support you in effectively reaching your customers and building an increasingly personalised user experience.

Reply’s data-driven research has tracked and measured the most compelling trends in the field of Artificial Intelligence for Marketing

REPLY MARKET RESEARCH HUB

Research

Industrial Iot: A reality check

Along with the ubiquitous role of cloud computing as the new standard for software and services, IoT is today’s other leading technology, completing cloud with new hardware flocking onto both consumer and industrial markets.

Reply explores two key areas that are pushing the growth of IoT within industry: smart factories and smart transport & logistics.

cyber security

Reply Cyber Security Lab

At the Cyber Security Lab, companies have access to the latest security solutions and tools that help to safeguard the values and privacy of people, companies and processes. It includes stations for testing and simulating attack vectors, threat modelling, controller and device hacking on industry-standard hardware and software components.

Visit our Cyber Security Lab!

Artificial Intelligence & Cloud

Master

Artificial Intelligence & Cloud - Master Hands-on Innovation

It is a unique programme, recognized by MIUR (Ministry of Education, University and Research) and developed in collaboration with Politecnico di Torino, to offer a professional specialization in the most innovative fields of the IT sector. The second edition of the Master’s programme on Artificial Intelligence and Cloud is scheduled to start in January 2022 and a maximum of 40 students will be admitted.

BIOTAGGING

Best Practice

Tracing the propagation of aerosol with Biotagging

Reply’s experiment based on Advanced Traceability simulates the spread dynamics of COVID-19’s main transmission vehicle in enclosed spaces.

Follow the practical application of this technology

CRM & Customer Experience

Best Practice

CRM and CX with Reply

Reply's approach to the CX journey is based on a “symphony orchestra” which ensures that every element is connected and optimised – from the CX architecture, to digital design and UX. This approach allows Reply to understand, design and implement complex CRM and Customer Experience solutions.

Reply is a Leader in 2021 Magic Quadrant for CRM and Customer Experience Implementation Services Worldwide

Digital Experience

Best Practice

Number one in Digital Experience

Based on the renowned Internet Agency Ranking of the German Association for the Digital Economy (BVDW) Reply - Digital Experience is the largest company group for the third time in a row. Providing full-service in the field of Digital Experience Reply was able to provide the right answers to the complex questions of this time and help brands to adapt quickly to the new normal and remain truly relevant to their customers.

Automotive e-commerce

Research

E-commerce trends: mobility and car sales

A generation of digital progress has disrupted the mobility sector's control of customer interaction. What’s trending in the automotive e-commerce market? Now is the chance to set new standards for mobility.

A Trend Sonar Report

Sustainable finance evolution

Best Practice

Sustainability: the evolution of business

Integrating sustainability perspectives within an organization offers an important opportunity to meet market expectations and more. Reply is ready to be your Sustainability partner, providing you support every step of the way along this pressing and exciting time of business evolution.

MAKE REPLY YOUR SUSTAINABILITY PARTNER FOR FINANCIAL SERVICES

REPLY MARKET RESEARCH HUB

Research

NEW INTERFACES, ZERO INTERFACES

Which new interface technologies can we expect to see coming to prominence in our ‘new normal’? We launched a research project based on analysis of the main studies, scientific articles and patents published in the last two years, integrated with the experiences of Reply companies in supporting’ their customers.

Discover emerging technology trends of interfaces

COVID-19

Research

How COVID-19 is changing the food and beverage industry

The pandemic has rearranged consumers’ needs in general. This report focuses on how COVID-19 impacts the 2021 Food & Beverage industry in Europe.

UPDATED AS AT 15 FEBRUARY 2021

TELCO PLATFORM

Case Study

Access 4.0

With the Access 4.0 (A4) platform, Deutsche Telekom is breaking new ground in the construction and provision of networks. Reply, chosen as co-development partner, supports Deutsche Telekom in this transformation from a traditional telecommunication provider into a cloud-based provider.

Driving the concepts of disaggregation and softwarisation

CLOUD COMPUTING

Research

From Cloud to Edge

Cloud technology is the ‘behind the scenes’ foundation of today’s and tomorrow’s mainstream services. From its outlook on international ICT markets, Reply observed that cloud-related technologies are the key to moving boldly on reacting and restarting activities.

A look into the worldwide market of Cloud Computing with a focus on the new opportunities enabled from Edge Computing

Aviation

Case Study

Cloud migration: Lufthansa reduces TCO by 16 percent

Lufthansa has decided to move its global complaint management and B2B sales activities to the cloud. Reply's targeted consulting enabled Lufthansa to continue using a mission-critical application for its global passenger complaint management as well as all B2B sales activities that has been in use for many years and now had to be migrated to a future-proof platform.

coding

Best Practice

How AI is disrupting software development

AI-powered development tools are revolutionizing every industry. Reply is actively analysing, monitoring and implementing the tools with most potential to verify their effectiveness in real projects.

Digital Experience

Research

Leader in Digital Experience services

Reply is one of the leading full-service providers of Digital Experience Services (DXS), according to the first-ever industry survey of “Digital Experience Services providers in Germany” by the market research company Lünendonk.

Internet of Things

Product

Axulus: Industrial IoT value scaling accelerator

AXULUS is Reply’s accelerator for the Industrial Internet of Things (IIoT). It is based on a subscription model for users and partners and enables the to definition, design and development of industrial projects that continuously generate value at scale and speed.

IoT Security

Best Practice

IoT security test unit. Making security tangible.

Smart factories, smart grids, smart cities… a new world arises, where things communicate with each other. Reply’s IoT Security Test Unit helps to demonstrate and test possible attacks so organisations can react fast to security issues and reduce risks of production outages.

Machine Learning

Case Study

Machine Learning for long term benefits

In a global enterprise like BMW, translating text is an often necessary, but time consuming and tedious task. Cutting down translation times aids the business in working faster and more efficiently. Reply achieved this for their client providing a low-cost shared service based on AWS for the entire enterprise using BMW’s state-of-the-art neural machine translation models with specific adaption to the automotive domain.

Mobile Robotics

Case Study

Robotics in Real Estate Operations

Reply, among the first Boston Dynamics Integration Partners worldwide, is testing the "SPOT" robot with ECE to support businesses in benefitting from advanced mobile robotics. As part of the so-called "Early Adopter Program" Reply and ECE have identified multiple possible use cases.

Artificial Intelligence

Research

Reply ranks three times as "Best in Class" provider in AI-Related Services

The teknowlogy PAC INNOVATION RADAR for AI-related Services in Germany 2020 is a tool for evaluation and visual positioning of AI-service providers in Germany. Companies are ranked according to performance in seven different segments focusing on specific industry requirements. The evaluation is based on the score achieved in the two main criteria, competence and market strength.

Biotagging

Best Practice

Biotagging and Advanced Traceability

In traceability systems, the real protagonist is not the product, but the information. The new frontier of innovation technology is to use the molecular container in which information has always travelled. Reply is the first company in Europe to have started experimenting in this domain.

DNA is the barcode of the future

Immersive Experience

Product

Virtual Interactive Showroom

Protocube Reply believes that the value of the technological solution lies, above all, in the digital experience it is able to provide, where emotion and engagement play a central role, together with usability and technical innovation.

Interact and engage with customers in a fully virtual environment

COVID-19

Best Practice

Fight Back

“Thanks to our Customers, for letting us be their partner in difficult times, for their trust in our ability to support their operations affected by the Covid-19 pandemic and for the lessons we learnt together from business disruption and the unexpected effects. Now it’s time to look forward. It’s time to restart.”

Filippo Rizzante, CTO, Reply Group.

restart your business

WMS

Product

Manage and execute your WMS with Reply

Reply offers cutting-edge software solutions that help companies achieve an efficient and more connected digital supply chain where different systems, partners, humans and machines seamlessly interact embracing the use of next-generation technologies. Reply has been recognized as a Visionary by Gartner, evaluated for its proprietary suites: LEA Reply^TM and Click Reply^TM.

5G TECHNOLOGY TREND RESEARCH

Research

5G is the backbone of future Technology Innovation

With SONAR Trend Platform Reply is able to create an overview and mapping of relevant trends related to 5G Network Technology, based on their occurrence within expert media articles, mass media, patents and scientific publications.

Enhanced mobile broadband – massive IoT – mission critical control

teknowlogy IoT C&SI Survey

Research

Leading IoT Consulting & System Integration provider in Europe

The IoT C&SI Survey 2020 examines customer feedback on IoT consulting and system integration providers and partnerships based on 24 key performance indicators, including competitiveness, consulting expertise, implementation, solution development, collaboration, customer satisfaction and business value.

AUTONOMOUS THINGS TREND RESEARCH

Research

The transition from automation to autonomy is in full swing

With SONAR Trend Platform, Reply is able to create an overview and mapping of relevant trends related to ”Autonomous Things”, based on their occurrence within expert media articles, mass media, patents and scientific publications.

How far away are we from Robot Swarms and Self-Piloted Drones?

30.01.2020 / Milan

Event

Quantum Computing for Business Applications

The Quantum Computing for Business Applications event is the opportunity to investigate, in an interdisciplinary manner, how recent progress in Quantum Computing is already finding concrete application in more than one business area.

Quantum Computing

Research

The Future of Quantum Computing

Quantum Computing is an evolving technology that will provide faster computational solutions to problems currently being handled only by supercomputers – or considered unsolvable with the present state of computer technology. With SONAR Trend Platform Reply is able to create an overview and mapping of relevant trending industries related to Quantum Computing.

From Science to Business

Human Machine Interfaces

Research

HMI: BRINGING MACHINES CLOSER TO PEOPLE

With SONAR Trend Platform Reply is able to create an overview and mapping of relevant trends in the field of Human Machine Interfaces, based on their occurrence within expert media articles, mass media, patents and scientific publications.

Future Concepts of Human Machine Interfaces

Retail Trend Research

Research

The Retail Revolution

With SONAR Trend Platform Reply is able to create an overview and mapping of relevant trends related to Retail Technology based on their occurrence within expert media articles, mass media, patents and scientific publications.

Discover more about Reply’s survey on Retail Trends!

IOT

Research

The Evolution of the Consumer Internet of Things

The Consumer IoT refers to the billions of physical personal devices, such as smartphones, wearables, fashion items and the growing number of smart home appliances, that are now connected to the internet, collecting and sharing data.

Discover more about Reply’s survey on Consumer IoT!