Customer experiences are like symphonies: more than just the sum of many instruments.

Using our extensive expertise in managing complex digitalized scenarios, we help you accelerate your vision, processes and tools and we constantly investigate new technological opportunities to bring you state-of-the art solutions in the CRM, CX and digital commerce fields.
Let’s create together the perfect customer experience for your audience.

Digital Disruption & Paradigm Shift

We break

Companies are going through a huge revolution, facing the disruption of legacy mindsets and applications. We bring you solutions with modularflexible and interoperable technologies, aligned with business goals and able to impact products, processes and organizations, so you can be agile and structured in change management and maximize the digital processes embedded in the platform. The Bionic approach, blending Human and technical capabilities, is the answer to speed up the change. 

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Case Study

Digital innovation starts from the physical store

Data Driven Decisions & Intelligent Customer BehavioUr Analysis

We empower

We put skills and information together by creating transversal data correlation, allowing to exponentially increase the value of this data. We start with creating a solid data management process, not only for customers, but also for products. A customer data platform with useful and reliable information, merged with products information, is the first building block of a CRM architecture. Only clean and structured information can power advanced analytics and therefore fully exploit the potential of the data-driven digital processes

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10 key points for marketers to be effective in the “new normal”

Research
Digital Branding E-Commerce Data Management Big Data & Analytics CRM Digital Experience
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CCASE: AI-enabled analytics solution for Contact Centers

Best Practice

In an effort to better understand customer queries, minimise call transfers and improve the productivity of your Contact Centre, Data Reply developed CCASE. 

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How shared data can help companies to better understand their customers

Article

How can a strong data strategy help companies to emerge from the crisis even stronger? Read our sponsored article on Harvard Business Review and discover the benefits of a cross-sector view looking beyond your own data.

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The AI-enhanced Customer Experience

Research
Data Management Artificial intelligence and machine learning artificial intelligence Customer Service automation Customer Experience
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Cx Processes And Brand Experience

We ideate

We design the new CX architecture, identifying all potential access points to the brand and its products (on / off line). Our goal is to deliver a fluent and frictionless brand experience, human-centric and hyper-personalized, while also optimizing the business processes, from store to digital, from internal organization to logistics, based on the new role and brand identity.

The digital platform “FCA Bank Pay” is born

News

Thanks to the collaboration of Triplesense Reply, creative & design agency of the Reply Group, FCA Bank launches a groundbreaking platform that allows affiliated retailers to offer new ways of installment payments: "FCA Bank Pay" is born. 

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Trying different floors at home with AR

Case Study
Customer Service
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Dark Store Picking for e-Commerce

Case Study

Digitail s.r.l., the Coop Alleanza 3.0 affiliate company, has adopted the SideUp Reply Pick&Pack solution in support of its new EasyCoop.com e-commerce food service.

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Composable Commerce & Phygital Experience

We make

Companies are looking to new scalable, replaceable architectures that can be continuously improved through agile development to meet evolving business requirements. We answer with cloud native platforms and composable enterprise technologies, able to combine cost saving, speed to market and data security. Lastly, headless architectures can speed up capabilities in terms of agility to CX design, overcoming structural constraints and enabling hyperpersonalization features. 

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Messe München: sales portal with User Experience

Case Study
Microservice Architecture Salesforce
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Content Management System

Best Practice
Microservice Architecture
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Three editorial offices, one system

Case Study

ACE enlists Adobe Experience Manager Assets and Comwrap Reply as technology partners to unify workflows and create a central pool of images and graphics to ensure a consistent visual language. 

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Payone: Connecting on-site and online payment worlds

Case Study
Connecting payment worlds on-site and online: The market leader Payone wants to strategically place this trend in its web presence. Portaltech Reply supported with future technologies such as headless CMS, cloud solution as well as SPA.
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