Fashion, art, design and the search for new distribution formats, placing the customer at the centre.
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Customer experiences are like symphonies: more than just the sum of many instruments.
Using our extensive expertise in managing complex digitalized scenarios, we help you accelerate your vision, processes and tools and we constantly investigate new technological opportunities to bring you state-of-the art solutions in the CRM, CX and digital commerce fields.
Let’s create together the perfect customer experience for your audience.
Digital Disruption & CX Paradigm Shift
We break
Companies are going through a huge revolution, facing the disruption of legacy mindsets and applications. We bring you solutions with modular, flexible and interoperable technologies, aligned with business goals and able to impact products, processes and organizations, so you can be agile and structured in change management and maximize the digital processes embedded in the platform. The Bionic approach, blending Human and technical capabilities, is the answer to speed up the change.
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Data Driven Decisions & Intelligent Customer BehavioUr Analysis
We empower
We put skills and information together by creating transversal data correlation, allowing to exponentially increase the value of this data. We start with creating a solid data management process, not only for customers, but also for products. A customer data platform with useful and reliable information, merged with products information, is the first building block of a CRM architecture. Only clean and structured information can power advanced analytics and therefore fully exploit the potential of the data-driven digital processes.
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Cx Processes And Brand Experience
We ideate
We design the new CX architecture, identifying all potential access points to the brand and its products (on / off line). Our goal is to deliver a fluent and frictionless brand experience, human-centric and hyper-personalized, while also optimizing the business processes, from store to digital, from internal organization to logistics, based on the new role and brand identity.
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Case Study
Omnichannel and order management: a tailor-made solution for fashion retail
How a personalised order management solution created by Retail Reply helped the Miroglio Group keep up with the challenges of digital change.
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Composable Commerce & Phygital Experience
We make
Companies are looking to new scalable, replaceable architectures that can be continuously improved through agile development to meet evolving business requirements. We answer with cloud native platforms and composable enterprise technologies, able to combine cost saving, speed to market and data security. Lastly, headless architectures can speed up capabilities in terms of agility to CX design, overcoming structural constraints and enabling hyperpersonalization features.
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Acknowledgments
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