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Remaking customer experience with AI & 3D

CX & Digital Commerce

Customer experiences are like symphonies: more than just the sum of many instruments.

Using our extensive expertise in managing complex digitalized scenarios, we help you accelerate your vision, processes and tools and we constantly investigate new technological opportunities to bring you state-of-the art solutions in the CRM, CX and digital commerce fields.
Let’s create together the perfect customer experience for your audience.

Digital Disruption & CX Paradigm Shift

We break

Companies are going through a huge revolution, facing the disruption of legacy mindsets and applications. We bring you solutions with modularflexible and interoperable technologies, aligned with business goals and able to impact products, processes and organizations, so you can be agile and structured in change management and maximize the digital processes embedded in the platform. The Bionic approach, blending Human and technical capabilities, is the answer to speed up the change. 

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Case Study

Digital innovation starts from the physical store

Data Driven Decisions & Intelligent Customer BehavioUr Analysis

We empower

We put skills and information together by creating transversal data correlation, allowing to exponentially increase the value of this data. We start with creating a solid data management process, not only for customers, but also for products. A customer data platform with useful and reliable information, merged with products information, is the first building block of a CRM architecture. Only clean and structured information can power advanced analytics and therefore fully exploit the potential of the data-driven digital processes

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Empower your sales team with Microsoft Sales Copilot

Best Practice
Azure Data Management
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Faster advice at DYI stores thanks to MLOps

Case Study

Machine Learning Reply has used the MLOps concept to develop a solution for an app for a home improvement retailer, that automatically routes customer inquiries to the right experts.

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Lighting up customer service through AWS

Case Study

Thanks to its new contact center based on AWS the retailer of premium lamps Lampemesteren is now able to quickly meet company needs and to better serve its customers.

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A new kind of recommendation engine

Case Study

Data Reply has developed a special recommendation engine for a large food retailer: this uses not only better selected data from the internal warehouse, but also information from the Internet.

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Customer and product management

Best Practice
Data Management
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Cx Processes And Brand Experience

We ideate

We design the new CX architecture, identifying all potential access points to the brand and its products (on / off line). Our goal is to deliver a fluent and frictionless brand experience, human-centric and hyper-personalized, while also optimizing the business processes, from store to digital, from internal organization to logistics, based on the new role and brand identity.

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AI enabling excellence in customer service

Best Practice
Customer Service automation
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Remaking customer experience with AI & 3D

Best Practice
Augmented & Virtual Reality Customer Service
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UnipolSai Super App

Case Study

UnipolSai and Reply bring technological excellence to the insurance sector with the SuperApp dedicated to managing insurance and non-insurance services.

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One system, many connection options

Case Study

With Adobe Commerce, DB Systel, the IT subsidiary and digital partner of Deutsche Bahn, has established a uniform solution for DB Station & Service station managers at train stations. Comwrap Reply provided support as an Adobe Solutions Partner. 

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"Please don’t buy", change the way you dress

Case Study

Please Don't Buy is a Twinset initiative that promotes the rental of clothes directly from the manufacturer. Retail Reply has designed an online and in-store experience, guiding the client through every step of the project. 

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Composable Commerce & Phygital Experience

We make

Companies are looking to new scalable, replaceable architectures that can be continuously improved through agile development to meet evolving business requirements. We answer with cloud native platforms and composable enterprise technologies, able to combine cost saving, speed to market and data security. Lastly, headless architectures can speed up capabilities in terms of agility to CX design, overcoming structural constraints and enabling hyperpersonalization features. 

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Case Study

Unified digital communication platform for Swissport

Our experts from Comwrap Reply supported Swissport, a leading service provider for airports, in modernising its digital presence. For this, they not only revised the digital corporate design and created a new corporate website, but also implemented the digital experience platform Ibexa. A flexible and powerful solution for a user-centric digital experience.

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Product & Accelerator

Retail Omnichannel Accelerator

The Retail Omnichannel Accelerator is a framework for managing orders and optimizing retail processes with an emphasis on the omnichannel strategy.

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