Telco & Media

The new horizon of a platform-based business model: E2E technology stack re-foundation plus customer and data centricity to become a technology hub

A Telco-based Platform (from Telco to Technology hub)

Telcos can transform the foundations of any technology by building a software-based platform able to manage the entire technology stack, from Network Access to Front-End channels.

Customer and data centric BSS

Customers' fast evolving demands require future-proofed BSS solutions based on Customer and Data centricity and interoperability building blocks.

Telco & Media companies need to improve their market readiness to gain competitive advantage by streamlining the entire lifecycle management offer to launch new products and services and manage the existing ones.

Data-driven cognitive networks

Telco and Enterprise companies rely on easy access to data. Valuable insights can be automatically extracted from the network itself with Analytics tools and Artificial Intelligence. Reply can help Network Operators to build their business strategies and decisions based on real value network data.

Future scenario: proofed OSS transformation

In a world going digital, OSSs cannot be excluded. Reply assists customer's transitions from physical to virtualized cloud environments, embracing greater levels of service innovation while staying competitive in fast-changing markets.

Augmented experience across channels

A positive experience is crucial for the successful interaction between the end customer and the brands. In order to be competitive, companies must provide adequate, tailored content to its customers. Holistic, Mixed Reality, Omnichannel and Metaverse are Reply’s newest innovations for providing outstanding customer experiences.

Our Experience

Case Study

Access 4.0

Deutsche Telekom and Reply bring a new era with the network disaggregation.

How to optimize a contact center thanks to Generative AI

Case Study

Learn how Go Reply effectively leveraged Google Cloud's Generative AI technology to develop a Speech Analytics solution capable of streamlining a contact center’s performance.

Redefining IT system integration with an API-first approach

Case Study

xOps

04 - 05

May 2023

Creatio's No-Code Days 2023

Event

Light Reply will be a Gold Sponsor at Creatio's No-Code Days 2023 held May 4th in Miami, Florida. No-Code Days will gather business leaders, tech experts, and IT professionals to explore how to harness the power of no-code to automate workflows and CRM with a maximum degree of freedom in 2023 and beyond.

Attendees will have the chance to discover how no-code can become a game-changer for their businesses, find out how the No-Code Playbook enables a no-code strategy, network, learn from leading organizations, and experience the freedom of no-code automation with Creatio's platform through various workshops and learning labs.

Miami/Fort Lauderdale

27 February 2023

02 March 2023

Mobile World Congress 2023

Event

The Mobile World Congress (MWC Barcelona) is the world's largest mobile industry event. Storm Reply will be present as an exhibitor at the joint stand of NRW Global Business and will show how the Storm Reply IoT Innovator can unlock business value with a structured approach of building blocks. Visit us at Congress Square at booth CS318.

Barcelona

Case Study

Our customer contact innovation strategy for Vodafone

Vodafone leveraged Reply to accelerate the development of TOBi globally and demonstrate the value of digital customer contact channels through a data-driven approach.