Telco & Media

The new horizon of a platform-based business model: E2E technology stack re-foundation plus customer and data centricity to become a technology hub

A Telco-based Platform (from Telco to Technology hub)

Telcos can transform the foundations of any technology by building a software-based platform able to manage the entire technology stack, from Network Access to Front-End channels.

Customer and data centric BSS

Customers' fast evolving demands require future-proofed BSS solutions based on Customer and Data centricity and interoperability building blocks.

Telco & Media companies need to improve their market readiness to gain competitive advantage by streamlining the entire lifecycle management offer to launch new products and services and manage the existing ones.

Data-driven cognitive networks

Telco and Enterprise companies rely on easy access to data. Valuable insights can be automatically extracted from the network itself with Analytics tools and Artificial Intelligence. Reply can help Network Operators to build their business strategies and decisions based on real value network data.

Future scenario: proofed OSS transformation

In a world going digital, OSSs cannot be excluded. Reply assists customer's transitions from physical to virtualized cloud environments, embracing greater levels of service innovation while staying competitive in fast-changing markets.

Augmented experience across channels

A positive experience is crucial for the successful interaction between the end customer and the brands. In order to be competitive, companies must provide adequate, tailored content to its customers. Holistic, Mixed Reality, Omnichannel and Metaverse are Reply’s newest innovations for providing outstanding customer experiences.

Our Experience

Case Study

Access 4.0

Deutsche Telekom and Reply bring a new era with the network disaggregation.

Edge Computing supporting new business models

Case Study

Telco & Media Edge Computing Cloud Computing

Security for an Upside-Down Network

White Paper

How to use the Secure Access Service Edge concept for secure cloud network migration.

Data streams: in the right place at the right time

Best Practice

Telco & Media AWS Big Data & Analytics data science Cloud Computing

Three editorial offices, one system

Case Study

ACE enlists Adobe Experience Manager Assets and Comwrap Reply as technology partners to unify workflows and create a central pool of images and graphics to ensure a consistent visual language.

WINDTRE Business is partnering with its Sales Network to boost B2B marketing

Case Study

Digital Branding Digital Experience

Traffic Prediction context awareness

Best Practice

Net Reply guides Telco companies towards intelligent networks, able to self-heal, reconfiguring themselves in a fully automated way reducing human intervention for repetitive actions.

Automate business processes with TITAN

Best Practice

Net Reply developed for Telco operators a Tool to Integrate Troubleshooting & AutomatioN (TITAN), able to automate customer trouble tickets management.

Cyber-Attacks will occur – Be prepared to detect them

Best Practice

A multinational telecommunications company has set up a GSOC together with the security experts from Spike Reply with the aim of ensuring increased visibility and faster response times to IT security incidents.

Google Cloud Platform is the solution for Sky Italia

Case Study

App Modernization Cloud Computing Telco & Media

Oracle Communication: the evolution of the signaling network

Case Study

Telco Telco & Media Oracle

Telco Data Monetization

Best Practice

Target Reply transforms Telco companies into Data Brokers, supporting them in the analysis and processing of collected data in order to extract business value.

A harmonised big data management model for RCS

Case Study

Big Data & Analytics Big Data Data Management

Mobile Network disaggregation

Best Practice

Transforming the Mobile Access Network layer in an “Open, innovative and flexible” RAN-as-a-Service platform to enable a new ecosystem of next-generation mobile networks.

Unifying your communications in practice

Best Practice

Unified Communications adoption is a key objective in an enterprise’s priorities. Unifying communications within an enterprise can show savings in financial terms but also improve ways of working through simplification of the infrastructure by increased collaboration within the workforce.

Global Telecoms: How to Compete Effectively on Service Assurance

Best Practice

Telco & Media

Security by design

Best Practice

Reply supports its Clients in the development of a business solution that considers both functional and security requirements at all stages of its life cycle (from development and design, through to testing).

Case Study

Our customer contact innovation strategy for Vodafone

Vodafone leveraged Reply to accelerate the development of TOBi globally and demonstrate the value of digital customer contact channels through a data-driven approach.