We provide solutions to help our customers succeed in their day to day to business
Sales
Industrie Reply provides its customers, both large and small business, with solutions for the sales team to operate successfully by automatizing routine tasks, giving full visibility on customer data and increasing data quality, enabling the sales representative to focus on acquiring leads, growing the opportunity pipeline, driving customer interactions and closing deals.
Service
Customers today use all possible channels to express their opinions and concerns, from traditional ones like phone and email to the unlimited possibilities of social media. Industrie Reply provide tailored solutions to fit customers' needs for 24/7 customer support, enabling customer service representative to answer questions instantly on all channels, track their cases and view all customer data at a glance
Marketing
Customer Communications and Direct Marketing are a cruicial part of today's Customer experience. Industrie Reply's experience in tool development and templates via Marketing clouds, enables customers to quickly, easily and efficently manage campaigns and other outbound coomunications with customers.
BPM
Business Processes are frequently changing to adapt to Company reorganizations or respond to industry and market changes. Business Process Management (BPM) facilitates the automation of tasks and processes, reducing backoffice work and allowing employees focused on core activities such as customer engagement. Industrie Reply provides low-code solutions that help Customers to streamline, automate their processes and the capabilities to maintain them autonomously, giving Customers more control and flexibility so that processes will always be up to date to reflect the new needs.