Industrie Reply provides [...]
Customers today use all possible [...]
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Reply's Global Alliance with Microsoft makes us one of the premier Implementation partners for Dynamics CRM.
Reply is a premier Salesforce Consulting Partner since 2005.
Industrie Reply is Global System Integrator for Creatio. Creatio is a BPM low code no code platform named Gartner Leader for Salesforce Automation.
Industrie Reply has been engaged by the customer to provide expert support in the analysis of the IT landscape, evaluation of CRM strategy, requirement definition and solution rollout support. The solution supports CRM core processes such as Lead Management, Opportunity Management, Customer Data Management Catalog Management together with Billing and Logistic Processes for Order Intake, Management and Purchasing.
The customer was looking for a central system where the Customer Service could keep track of Dealer inquiries on Parts and automate as much as possible the Incident Management (creation, update and resolution) accordingly to the input from external systems used by other teams involved in the resolution of those incidents. The requirement was also to be able to report on KPIs to improve performance and identify bottlenecks in the process.
The customer wanted to standardize and automate sales and services processes for all subbrands and departments and needed a new Sales Force Automation system. Industrie Reply created and implemented a web-enabled solution to automate core sales and service processes, including account management, contacts, sales opportunities and forecasts, as well as orders and inventory, activity tracking and analysis, and operational reporting.
The customer wanted a way to capture the quality of the products at each step of the delivery process from the manufacturing plant to the final customer through the Dealership. Industrie Reply provided an application to manage electronic forms with a dynamics content changing with the product type. Data collected with the application can be analyzed by Central Services and the responsible for the Plant quality informed of any corrective action to be taken.
The customer has multiple warehouse across US and Canada and of them have specific and unique purpose. Reply has deployed a Warehouse Mangement Solution in all of them creating a network where all the Spare Parts are received, stored and distributed. . In addition to the WMS, Reply was engaged in the Global Project as an additional undertaking to implement a more automated/user friendly solution for the Quality process leveraging on Microsoft Technology.