Appliance makers and brands, both in the consumer and professional sectors, suffer the continuous pressure of hardware commoditization, which limits differentiation and ultimately erodes profitability.
Moreover, appliance makers lose visibility of their products, once they are handed over to the sales channels, missing the opportunity to keep a living link with both the product and the users.Addressing this growing issue, Hi connect’s vision is to
leverage smart connectivity to help appliance makers
diversify their traditional business model through
combined Product + Services strategies.To this purpose, Hi connect offers a complete end-to-end IoT solution which allows brands to
control and update the appliance’s capabilities over time, and to build
evolving use cases by augmenting the appliance with
cloud-based intelligence: this turns the appliance itself into a platform for the delivery of services, which can be customized in the light of data analytics.Via the
Hi connect APIs and data model abstractions , brands have the opportunity to expose products to new forms of integration such as contextual e-commerce and pay-per-use: ultimately, new ways can be created to monetize on service initiatives beyond the original sales revenue, towards a concept of
Customer Lifetime Value.
Hi connect enables manufacturers to create value through the
differentiation of their offer. Hi connect operates via
end-to-end turn-key Solution Integration as one-stop-shop, exploiting
embedded connectivity integration and IoT Mobile App development expertise and
specific expertise in HVAC, Foodservice, Refrigeration and Home Appliances.
Discover Hi connect CONTENT & Recipe Management SYSTEM
Discover the Value Chain Portal (VCP)
Discover Energy Management Integration (EMI)
The Hi connect integrated Content Management System (CMS)
allows any type of asset relevant to the IoT applications
and services (texts, images, videos, metadata structures) to be curated, organized and dynamically linked.
The Hi connect Recipe Management System (RMS) is an
extension of the CMS devised for brands in the foodservice and cooking appliances sectors: it allows to
create digital recipes associated to connected appliances with
automated configurations and commands integrated into the recipe
Via the RMS APIs, Mobile Apps can
create assisted wizards which simplify the user experience in the
recipe execution and promote a brand awareness
in the food journey.
The Value Chain Portal (VCP) module is a component of the
Hi connect Suite through which brands can involve and engage their downstream Value Chain Partners
thanks to the IoT Platform capabilities.
Particularly suited to the professional sector, the VCP
allows to open to Dealers and After Sales Service Partners a
use of the Hi connect Inventory, Diagnostics and Analytics tools.
Via “Technician mode” Mobile Apps, the VCP’s console
becomes easily available to in-field staff, exposing pre-packaged analytics views that accelerate diagnostics insight and troubleshooting.
The Energy Management Integration (EMI) modules are components of the Hi
connect Suite which allow
connected appliances to participate to dynamic Energy Management use
The business benefits enabled by the EMI are, among others:
Discover Hi connect Embedded Agent
Discover Hi connect Analytics
Discover Hi connect Mobile Apps Backend
The Hi connect Suite comprises pre-integrated reference designs for WiFi and cellular networks that
allow appliance manufacturers to accelerate the implementation of embedded connectivity.
The Hi connect Embedded Agent is the out-of-the-box embedded software application which
encapsulates the appliance data for communication with the cloud backend.
It can be easily installed on both RTOS and LINUX based connectivity electronics and
leverages the Hi connect IAME, a protocol optimized to
bridge data exchange between the control and connectivity electronics
over serial buses.
The Hi connect Analytics allows to ingest, process and visualize historical and real time data
relevant to the connected appliances states, events, failures, usage
The Hi connect Analytics comprises a complete data ingestion pipeline that allows to create abstracted data model and event representations,
which can be used for enhanced analysis and innovative event-action patterns customizable via rule engines.
Usage scenarios enabled include:
The Hi connect Suite is designed to facilitate the creation of engaging
Mobile Apps that complement and extend the traditional product’s UI.
The Hi connect Mobile App Backend modules allow to create
Mobile Apps enhanced by cloud-based functional components, with the
Discover Hi connect functional subsystems features