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Reply named a Visionary in the 2021 Gartner Magic Quadrant for Warehouse Management Systems for the Second Consecutive Year

Reply announced today that for the second year in a row it has been recognised by Gartner as a Visionary in the Magic Quadrant for Warehouse Management Systems.

The customer has multiple warehouse across US and Canada and of them have specific and unique purpose. Reply has deployed a Warehouse Mangement Solution in all of them creating a network where all the Spare Parts are received, stored and distributed. . In addition to the WMS, Reply was engaged in the Global Project as an additional undertaking to implement a more automated/user friendly solution for the Quality process leveraging on Microsoft Technology.

Web Application

Case Study

Customer Product Delivery Process

The customer wanted a way to capture the quality of the products at each step of the delivery process from the manufacturing plant to the final customer through the Dealership. Industrie Reply provided an application to manage electronic forms with a dynamics content changing with the product type. Data collected with the application can be analyzed by Central Services and the responsible for the Plant quality informed of any corrective action to be taken.

Business Process Automation

Case Study

Field Force Automation

The customer wanted to standardize and automate sales and services processes for all subbrands and departments and needed a new Sales Force Automation system. Industrie Reply created and implemented a web-enabled solution to automate core sales and service processes, including account management, contacts, sales opportunities and forecasts, as well as orders and inventory, activity tracking and analysis, and operational reporting.

Case Management

Case Study

Dealer Parts System

The customer was looking for a central system where the Customer Service could keep track of Dealer inquiries on Parts and automate as much as possible the Incident Management (creation, update and resolution) accordingly to the input from external systems used by other teams involved in the resolution of those incidents. The requirement was also to be able to report on KPIs to improve performance and identify bottlenecks in the process.

CRM

Case Study

eMobility Global CRM

Industrie Reply has been engaged by the customer to provide expert support in the analysis of the IT landscape, evaluation of CRM strategy, requirement definition and solution rollout support. The solution supports CRM core processes such as Lead Management, Opportunity Management, Customer Data Management Catalog Management together with Billing and Logistic Processes for Order Intake, Management and Purchasing.

22.12.2020 / MIT Technology Review

Press Article

The power of value 4.0 for industrial internet of things

There is a huge task ahead of companies that want to transform their production and business operations and generate value with digital technologies. IIoT challenges can and should be addressed by value accelerators for digitalization and IIoT, as they focus on identifying and scaling value from a use case innovation, solution management, and rollout. Find out our article about Axulus produced in association with MIT Technology Review.

Digital Transformation

Case Study

Product Differentiation and Customer Value with Digital Solutions

A Machine Builder faced increasing competition from low cost countries, with ever increasing challenges to differentiate his product with classical hardware or service features. Therefore a stringent digitalization approach was required, identifying value adding use cases and implementing differentiating, value adding solutions, that increase customer loyalty and generate additional revenue streams from digital offerings.

internet of things

Case Study

IoT Value Generation in Manufacturing

The customer faced tremendous pressure to substantially reduce cost from the global manufacturing network, to fund shifts to novel product and production technologies. Given this situation the customer targeted to identify and roll-out use cases for value generating solutions based on novel digitalization technologies like IoT and Cloud to achieve the targeted savings.

web portal solution

Case Study

Single Multiuser Portal for Connected Vehicles

Customer interaction and satisfaction is key in today’s business world. Industrie Reply implemented an integrated web portal solution for one of largest auto manufactures in the world. This new portal allows the contact center to quickly gather necessary information of the vehicle to check the status of all connected services and IoT enabled devices. This ability to access vehicle data allow the customer to quickly address any customer issues and increase customer satisfaction through increased first time closure rates.

multi-system interactions

Case Study

E- Commerce Activation for Connected Vehicles

In a growing world of connected vehicles, centralizing information and streamlining processes has become critical. Industrie Reply worked with a leader in the Farming and Agricultural sector to enable a complex system of multi-system interactions, and seamlessly activate, monitor and enhance the connected vehicle experience. Enabling IoT devices and providing visibility to the entire global fleet of vehicles was one of the most complex programs the customer had ever undertaken.

Supply Chain Execution

Case Study

Parts & Service Distribution Network

Industrie Reply deployed our Gartner rated solution across 12 depots for a leader in automotive Parts Distribution. This modern approach to Supply Chain Execution allowed more than 700 active users to use a multitude of devices to speed up operations, improve inventory accuracy and ensure timely delivery of product to the customer. With over 12M+ orders annually, the customer was able to achieve more visibility into these business-critical operations, than ever before.

Issue Management Process

Case Study

Global issue management

Issue identification, tracking and resolution is critical to customer satisfaction. See how Industrie Reply helped one of the world’s largest global automotive manufacturers, redefine their Issue Management processes, by centralizing operations and bringing new levels of visibility to any issue.