Field Force Automation

Project Needs

The customer required a centralized system to manage, standardize and automate their Sales and Service processes in North America across all brands and department.

Project Benefits

The customized system streamlines the entire Sales and Service processes in North America through Microsoft CRM Dynamics Analytics tool.
It is a highly adapted solution, which enables end users to perform their daily tasks more efficiently.
In addition, the solution has been configured for mobile devices as well to field users.

Solution

The system is focusing on Agricultural and Construction industry, specializing in Sales and Service management.
It has been built based on Microsoft Dynamics CRM product.
The solution is to support processes in the Account Management, Sales, Marketing and Service areas for its different brands, with a worldwide 24x7 coverage on infrastructure. The solution is highly customized to fit customer's need.

Reply is a Gartner Leader Implementation partner for Customer Experience. Our offering across the technology spectrum allows customers to choose the technology suite that best aligns with their business needs. We work with customers to help define, implement, streamline, and automate processes across all areas of their business. Our service offerings include MS Dynamics, Salesforce.com, and Creatio. We also offer a full service suite of e-Commerce, Mobile, and Web development capabilities.


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Customer Experience and BPM



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