Vehicle Management System

Project Needs

The customer needed a centralized platform to streamline the Telematics Service Delivery process to industrial vehicles and enable the automatic data flows.


The system needs to be a unique global database for Vehicle, Devices, Service Subscriptions within a specific Customer base.

Benefits

The system covers the process of Service Subscriptions from the vehicle manufacturing plant to the Over-The-Air delivery to the device and it supports the process thereafter, including and not limited to troubleshooting, expiration and renewal of those subscriptions.


Given the amount of highly integrated systems involved in the E2E activation processes, from the feed of master data to the communication with the device, it is critical to have a single point of monitoring. The system represents a tool to assess the very data quality of heterogeneous Legacy Systems that are feeding master data.

SOLUTION

The solution developed by Reply uses Dynamics 365 as a Central Hub which integrate seamlessly with IoT
platform eCommerce tool and Brand web portals.

The highly configurable solution allows admins users with lack technical expertise to configure the product offer considering the market needs and technical constraints for local Telco provider leveraging on the existing ERP system to complete the revenue cycle.


Its design has 3 major benefits:
  • Provide a very flexible and scalable database to accommodate quick and meaningful data model changes driven by Business requirements.
  • Capability to monitor data with the out of the box user interface that can be tailored by each user accordingly to their specific needs and preferences.
  • Support for current and future needs considering a broad roadmap focused on Marketing Automation processes.

The system integrates both inbound and outbound with 14 external systems, either owned by the Customer itself or by third party (depending on the device manufacturer and service provider). The complexity of the ecosystem reflects on the variety of technologies involved and supported:

  • Azure Service Bus
  • Azure Blob Storage
  • Azure API manager for both SOAP and REST web services
  • FTP file transfer
  • ADFS to create IDs for new end customers registered through the Brand portals

The highly configurable solution allows admins users with lack technical expertise to configure the product offer considering the market needs and technical constraints for local Telco provider leveraging on the existing ERP system to complete the revenue cycle.

Industrie Reply is the Reply Group company focused on delivering innovative technology-based solutions to address Customers’ most complex Supply and Value Chain needs. Industrie Reply specializes in three major areas including Supply Chain Execution (SCE), Manufacturing/IoT, and Customer Experience (Cx). Industrie Reply’s focus on Industrie 4.0 methodologies, helps customers to achieve the highest levels of efficiency, through comprehensive consulting and technology solutions.


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