Customer Product Delivery Process

Project Needs

CPDP been designed, according to the need of the Client, as a tool for the dealer to allow to capture deficiencies with pieces of equipment from when they arrive from the plant to the final product delivery.
Leveraging on the implementation in the Microsoft Dynamic CRM and on the native Mobile (Android and iOS ) and Web Dashboard, the solution allows the dealer to easily complete and submit fully customizable quality reports for all the client product lines.

Project Benefits

Following the rollout of the Customer Product Delivery Process the customer was able to:
  • Drastically reduce the dealer paperwork,
  • Improve the quality of the delivery process,
  • Allow quicker Corrective action incase of deficiencies,
  • Introduce KPI for the dealers,
  • Provide better inventory management,
  • Easily templating customized and the Quality reports,
  • Provide Global Quality visibility through the CRM.

    • Solution

    Industrie Reply has been engaged by the customer to provide the implementation and AMS support for the created solution leveraging on the CRM and on Native Mobile and WEB applications.
    Industrie Reply performed a thorough analysis in order to identify a fitting the North American, EMEA, and APAC market requirements.
    Industrie Reply has supported and collaborated with the customer to the implementation of the platform, providing industry processes, technical and Agile methodology knowledge, and coordinating the rollout in American Market following a Mixed Agile Approach with geographically spread teams. and provided second and third layer AMS support after Go Live

    The solution identified to bet fit the North American, EMEA, and APAC market requirements was to rollout and enhance the CRMs including the following technologies:

  • Microsoft Dynamics CRM as the core of the platform to support all the business processes.
  • A distributed and balanced API layer to serve the frontends.
  • Native Mobile Apps for smartphones and tablets (Android, iOS, and Windows).
  • A distributed Web Dashboard integrated with the Client Dealer portal.

    • Reply is a Gartner Leader Implementation partner for Customer Experience. Our offering across the technology spectrum allows customers to choose the technology suite that best aligns with their business needs. We work with customers to help define, implement, streamline, and automate processes across all areas of their business. Our service offerings include MS Dynamics, Salesforce.com, and Creatio. We also offer a full service suite of e-Commerce, Mobile, and Web development capabilities.


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