Keyword

Digital Customer Engagement

Customer Care

Research

CUSTOMER SATISFACTION IN THE DIGITAL AGE

Sprint Reply has conducted a study to research the field of Digital Customer Care (DCC) by performing in-depth interviews with digital customer service executives of large German corporations as well as Digital Experience technology suppliers. Furthermore, a technical benchmarking analysis of both B2C web and mobile services has been conducted.

CUSTOMER SATISFACTION IN 
THE DIGITAL AGE 0

25.09.2018 - 28.09.2018 / San Francisco

Event

DREAMFORCE 2018

Arlanis Reply, a Salesforce Platinum Consulting Partner, takes part at the Dreamforce 2018 event, in San Francisco from the 25th to 28th of September 2018.

23.11.2017 / Florence

Event

Dig.IT4Fashion

Protocube Reply, Technology Reply and Reply Consulting take part in Dig.it4Fashion, now in its 2nd edition, entirely focused on the study of innovation in the digital fashion industry.

Reply Voice Commerce

Best Practice

Conversational Commerce Extension for SAP Customer Experience

Customers are looking for new, interactive buying experiences and offers geared to their needs. At the same time they want to make the replenishment process as efficient as possible, especially when it comes to every day products. With Reply Voice Commerce, Syskoplan Reply has developed an extension for SAP Customer Experience that precisely addresses this need for simplification, and with which language can be used as a natural communication medium.

Conversational Commerce Extension for SAP Customer Experience  0

14.03.2017

News & Communication

What Women Want, "AMY" knows - Triplesense Reply and Machine Learning Reply create the Lancia Ypsilon chatbot experience

Lancia Ypsilon has always been right by women's side. So, to celebrate this special affinity, has decided to present on the 8th of March the first car configurator that understands women and talks like them.

Digital innovative solution

Case Study

CNH Industrial Village adopts "Hi engage": engaging Museum Visitors in an Interactive Experience

Sunday April 27th at the Industrial Village in Turin during the History and Glory Event, the Historic Gallery with its legendary industrial and military vehicles has engaged visitors in a new and interactive experience.

CNH Industrial Village adopts

15.09.2015 - 18.09.2015 / San Francisco

Event

Dreamforce 2015

Arlanis Reply, as a Gold partner of Salesforce.com, participates in the Dreamforce 2015 event, to be held in San Francisco from 15 to 18 September 2015.