Lifestyle App for Pamela Reif

The new Pam Experience

As one of the biggest German influencers in the field of fitness, health and beauty, Pamela Reif wants to make contact with her fans as genuinely and intimately as possible – and independently from the algorithms of the social media feeds. In collaboration with Open Reply she has found the right way to achieve this: with a dedicated app that allows fans and followers to interact with Pamela exclusively.

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TikTok

Case Study

#TAPANDMOVE CHALLENGE

With the support of Triplesense Reply, Skrill and AC Milan decided to run the campaign on TikTok, the leading destination for short-form mobile videos.
TikTok, the social media phenomenon of the past year, includes challenges as one of its top trends, and Triplesense chose to launch a challenge using the funny and easy-to-follow hashtag #TapAndMove.

Mobile app

Case Study

APPETIE: Corporate catering in an App

CIRFOOD, one of the leading Italian companies in collective and commercial catering and welfare services, with the support of Technology Reply, has made the strategic decision to enhance its digital services dedicated to corporate catering by adopting Appetie.

APPETIE Corporate catering in an App 0

The Power of Conversation

Best Practice

Dive into the world of conversational interfaces

Chatbots, virtual and voice assistants, and robots are a powerful communication asset, an expression of the brand’s personality and a tool to create emotional bonds with customers and employees. The Reply conversational-first approach would allow for a holistic, top-down perspective of a customer's entire digital landscape, embracing the next digital revolution, enhancing brand safety and dramatically boosting efficiency and customer satisfaction.

Dive into the world of conversational interfaces 0

Omnichannel

Case Study

An unprecedented digital customer journey

Reply developed Costa App, the new smartphone app of Costa Crociere, that combines the magic of Costa Crociere’s cruises, with an unprecedented digital customer journey. The launch of the new app is part of a comprehensive omnichannel strategy, which includes a re-evaluation of all Costa Crociere digital touchpoints.

Mobile Living Framework 0

Mobile Living Framework

Gaia Reply™ is a flexible, scalable and inexpensive framework which provides optimized contents and services to more than 7,000 devices ranging from the most popular mobile devices, to smartphones, tablets and Internet TV in order to implement best in class Mobile Sites, Client Applications and HTML5 Web Apps. ​

GO TO THE WEBSITE!​

Mobile App

Case Study

MILES & MORE APP

Miles & More is Europe’s leading frequent flyer and rewards programme. Open Reply has transformed the Miles & More app into a fully-fledge digital channel for the brand that strengthens user engagement in the long term via mobile touch points and continually improves the service to members.

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Human machine interfaces

Best Practice

Assessing car damage with the use of Image Recognition

Data Reply has developed a framework based on Deep Learning techniques, Data Mining and Natural Language Processing capable of classifying input data, such as the photos taken by appraisers and the repair data recorded by car repair shops.

Assessing car damage with the use of Image Recognition 0

Human machine interfaces

Best Practice

Smart Retail, take a photo and buy

Using AI and Machine Learning, Portaltech Reply has created a mobile app that brings the physical and digital worlds closer together, simplifying the purchase and increasing customer engagement.

Mobile App

Case Study

Mobile Loyalty and innovative brands: the case of the Duty Free 4.0 app

Open Reply supported Gebr. Heinemann by developing a mobile app that serves as a digital companion for consumers to help them benefit from the loyalty programme Heinemann & Me: via the app, consumers receive exclusive offers, redeem vouchers and use their digital membership card at Heinemann stores worldwide to collect loyalty points.

Mobile Loyalty and innovative brands the case of the Duty Free 4.0 app 0

IOT

Best Practice

Global Test Automation CENTRE FOR QUALITY MONITORING

For today’s companies, Test Automation is no longer an option, it's a necessity.
Reply’s new Centre is focused on the Automated Monitoring and Testing of the quality of products and services. Concept Reply has designed an effective Test Automation solution that is scalable and flexible, based on a technological and methodological Framework.

DISCOVER MORE

Customer Engagement

Video Reference

Sky Over the Top Entertainment

Live Customer Engagement at Sky. Reply developed for Sky Italy a voting platform as-a-service for TV programs such as X-Factor. This solution increases the "active" participation of the viewer using multiple communication channels, from more 'traditional' ones to the more innovative and social ones.

Human Centered Design The biggest obstacle to customer centricity is your organizational culture 0

Conversational Systems

Best Practice

Human Centered Design: The biggest obstacle to customer centricity is your organizational culture

With the current hype on customer centricity going strong, a lot of companies are asking Reply to help them turn their product and service development towards a more human centered one.

13.09.2012

News & Communication

77% of smartphone owners still use catalogues to browse proving that integration of all channels is key for success

eDigitalResearch and Portaltech Reply have been tracking the changing trends in multichannel shopping and browsing preferences with UK consumers since June 2010. This, the third study of its kind, found that whilst online and mobile channels are seeing substantial year on year growth, the results showed that more traditional shopping channels, such as catalogues and stores still have a vital role to play.

Best Practice

Changing trends in multichannel shopping and browsing preferences September 2012

eDigitalResearch and Portaltech Reply's research reviewes the key factors in consumer decision making when shopping and browsing via different channels - in store, catalogue, call centre, via the web or on a smartphone device.

Best Practice

Retail in the heart, Technology in the head

Glue Reply is passionate about retail and its solutions are driven by three simple principles: Keep it simple, drive value, and execute well. Three principles that are at the heart of Retail... We are at the beginning of a Retail revolution, where the customer is driving the service they want, the provenance they expect, the products they like and how they want to engage with us.

20.09.2012

Event

Retail Systems Multi-Channel Conference

Portaltech Reply was present at the 5th annual Retail Systems Multi-Channel Conference in London on 20 September 2012.

19.06.2012

News & Communication

Mobile commerce is driving the retail market and opening up new business opportunities

Research realized with eDigitalResearch highlights how online purchases made on mobile devices have quadrupled over the past two years.

19.06.2012

News & Communication

Mobile commerce is driving the retail market and opening up new business opportunities

The wide use of smartphones, combined with the increasing number of mobile applications, has accelerated mobile commerce (m-commerce), confirming a real revolution in the way that consumers are buying and surfing the net.

Best Practice

’The role of mobile in retail commerce’

The research carried out by Portaltech Reply in conjunction with eDigitalResearch, highlights how online purchases made on mobile devices have quadrupled over the past two years. The wide use of smartphones, combined with the increasing number of mobile applications, has accelerated mobile commerce (m-commerce), confirming a real revolution in the way that consumers are buying and surfing the net.

Best Practice

M-commerce: the role of mobile in the retail sector

The latest research results from eDigitalResearch and Portaltech Reply shows that 64% of smartphone owners are now using their mobile devices to shop online, a number that has quadrupled since June 2010.

23.05.2012

News & Communication

mCommerce quadruples in just two years

The latest research results from eDigitalResearch and Portaltech Reply shows that 64% of smartphone owners are now using their mobile devices to shop online, a number that has quadrupled since June 2010. The study also found that an impressive 84% of smartphone owners have used their devices to browse websites, with one third (33%) doing so on a daily basis, whilst three quarters (77%) are using their smartphones to research products.

Best Practice

The Role of Mobile in Retail Commerce

The latest research results from eDigitalResearch and Portaltech Reply shows that 64% of smartphone owners are now using their mobile devices to shop online, a number that has quadrupled since June 2010.

Best Practice

MOBILIZE ME! Apps for mobile devices or mobile web apps – technologies, tools, assesments

The uptrend in mobile web apps is continuing. More and more people are tending to their private and professional lives using smartphones and tablet computers.

11.04.2012 - 12.04.2012

Event

Dimensione Cliente 2012

e*finance consulting Reply participated in the retail banking event organised by ABI eventi, from 11 to 12 April 2012 in Rome.

Video

GAIA Reply TM

GAIA Reply™ offers a full range of services across the Mobile spectrum: SMS and MMS (Push and Pull); Mobile Portals & VAS; Client Applications.

Case Study

Reply realizes Appsquare, 3 Italia’s new community

Reply realizes Appsquare, 3 Italia’s new community for designers and developers of mobile applications.

28.02.2012

News & Communication

Multichannel is dead. Long live ‘Proximity Commerce™’!

The evolution of channels for traditional retailers has resulted in fragmented operations leading to a poor user experience. Glue Reply has coined a new term “Proximity Commerce” which better describes how retailers should approach Multichannel. The new term ‘Proximity Commerce’ seeks to encapsulate where retail is heading and fit with how customers and technology are driving the agenda for retailers.

Presentation

Next Generation Networks

Keeping pace with expected growth of connectivity demand will require European Telcos to invest in enhancements of current-generation networks. Conversely, new demand for data traffic only brings marginal revenue increase.

Best Practice

How to prevent DDoS attacks in a service provider environment

The frequency and sophistication of Distributed Denial of Service attacks (DDoS) on the Internet are rapidly increasing. Most of the earliest DDoS attacks were simply arbitrary attempts by hackers to gain simple notoriety. However, they have evolved into serious criminal operations that threaten to attack businesses with significant financial and operational implications.

Best Practice

Mobile Malware

The report details the current status of Malware for mobile devices, their security risks, the possible future evolution of Mobile Malware and Future Mitigation Options.

Best Practice

Project Management, People Management, Business Management

Companies need to be vigilant in choosing which project managers to share their plans and aspirations with.

Choosing project managers wisely allows companies to build their next generation of leaders.

Presentation

Gaia ReplyTM as a Service

Gaia ReplyTM is the flexible, scalable and economical solution to develop and deliver multichannel mobile enterprise services. If you’re looking for a flexible; secure and scalable and investment-free option, you can opt for SaaS (Software as a Service). You will benefit from service upgrades and new features released and a high level of service on a fast, reliable infrastructure (cloud computing architecture).

09.02.2012

Event

Conference for the presentation of the Observatory NFC & Mobile Payment research 2011

e*finance consulting Reply participated in the Conference for the presentation of the results of the Observatory NFC & Mobile Payment "Mobile Payment: if not now, when?". The event was promoted by the School of Management of the Milan Polytechnic and was held on 9 February 2012 in Milan.

20.12.2011

Press Article

The boom in mobile usage is transforming the corporate world

The trend is clear and irreversible: the mobile phone will become, or already is, the main device for accessing the Internet, especially social media platforms. This means companies have to find out how users use their mobile phones and social media channels and thus seize new business opportunities and adjust their strategies for maintaining their customer relationships.

23.11.2011

News & Communication

"HI CREDITS": the Reply solution for remote mobile phone payments integrated with the banking payments network

Reply introduces a new remote payment platform based on the scan of QR codes via mobile devices: HI CREDITS. HI CREDITS is based on Reply’s proprietary Internet of Things platform, HI REPLY, and is designed to make the buy experience simple and ‘smart’. Thanks to HI CREDITS, users can pay for goods and services by mobile phone in a simple, smart and secure way, as the system is integrated with the banking payment gateway.

Case Study

Apps Assembly Line - Live Reply develops applications in the "Reply Apps Factory"

Is it possible to produce large volumes as well as individual applications as quickly, cheaply and reliably as in industrial manufacturing? Impossible? In fact it is possible – as demonstrated by Live Reply, a consulting, development and system integration services provider, with their “application forge” the Reply Apps Factory. Live Reply develops applications for companies in the telecommunications, media and trade, as well as mobile equipment manufacturers – from creating design ideas, development and testing all the way to releasing them onto the market. Live Reply clients include companies such as Vodafone Deutschland and Samsung.

Case Study

Samsung and Live Reply cooperate in the development of applications

The IT company Live Reply develops entertaining, informative and graphically pleasing information, entertainment and fun applications for the Bada operating system. Samsung Germany now also profits from Live Reply’s global presence. After all, Live Reply had already been developing applications for the Bada operating system in Italy. These have now been adapted to the German market.

20.10.2011

Event

MicroStrategy Business Intelligence Symposium 2011

Target Reply took part in the Symposium in Rome and had a dedicated booth, where its Business Intelligence offering and solutions were presented. The event was in Rome, on 20 October 2011.

Case Study

Volkswagen Financial Services United Kingdom: a mobile solution for auditors

With the support of Syskoplan Reply and BlackBerry, Volkswagen Financial Services (UK) Ltd. is equipping employees with BlackBerrys that have an innovative application: Employees can audit vehicles from their BlackBerrys for over 750 dealers and transfer the results remotely to a SAP-based back-end system. This makes the data recording more exact and reliable than before. The company increases its transparency, maintains more control of the financed vehicles and, therefore, minimizes its credit risks.

08.11.2011 - 10.11.2011

Event

SAPPHIRE NOW 2011

Syskoplan Reply participates in the SAPPHIRE NOW from 8 to 10 November in Madrid. At its stand Syskoplan Reply presents new technological developments in areas like: mobile CRM, Business Intelligence with SAP Business Objects and the Reply-Solution SQM (Supplier Qualification Management).

19.10.2011 - 21.10.2011

Event

Media Days in Munich

Cluster Reply will join the Fair that features the most important companies, associations and institutions of the Media sector, in Munich from 19 to 21 October 2011. This year motto will be "Mobile – Local – Social: Triad of the Networked Society".

11.10.2011 - 12.10.2011

Event

Communication World

Cluster Reply at the Communication World, in Munich from 11 to 12 October 2011. The event focusses on applications and services in the mobile field. Exhibitors and sponsors from hardware and software companies, system vendors and service providers will join the convention.

05.07.2011

Event

Mobility Enterprise 2011

Syskoplan Reply and SAP organized the event “Mobility Enterprise 2011”, dedicated to the Mobile channel. The event took place on 5 July 2011 in Milan at Reply offices.

Best Practice

The Mobile TV project

The extensive competence of Live Reply in the mobile field is the feather in the cap of the company, and mobile TV is no exception.

23.06.2011

Event

SAP World Tour 2011

Syskoplan Reply participated in the SAP World Tour 2011, that was on 23 June 2011 in Milan - Congress Center Fiera Milano City.

Best Practice

Multichannel Social Networking

In order to make their offer competitive, companies operating in the telco, media and broadcasting sector, have to integrate 2.0 services into their user channels: Web Community, Mobile Telephony and Interactive TV. Live Reply developed strong skills for the integration of the most popular Web services and supports clients in the creation of meta-communities, able to offer integrated services based on 2.0 content mash-up, available on Web, Mobile and Interactive TV channels.

Best Practice

Xpress Bonus Collector - Customer loyalty with mobile phones

The xpress Bonus Collector extends the scope of SAP-CRM Loyalty Management to include mobile phone scenarios. Customers of retail companies can earn bonus points via mobile phones and credit them to their customer account. This allows your company to specifically guide customers to locations offering greater marketing potential.

09.05.2011

News & Communication

Reply is the partner of the 6 main Italian mobile operators for the development of the new unique platform for mobile payments

Reply has been chosen by 3 Italia, Fastweb, Poste Mobile, Tim, Vodafone Italia and Wind as its technology partner for the development the platform for mobile payments using credit left on the SIM (mPayment).

09.05.2011

News & Communication

Reply is the partner of 3 Italia, Fastweb, Poste Mobile, Tim, Vodafone Italia and Wind for the development of the new unique platform for mobile payments

Reply has been chosen by 3 Italia, Fastweb, Poste Mobile, Tim, Vodafone Italia and Wind as its technology partner for the development the platform for mobile payments using credit left on the SIM (mPayment), announced today.

10.05.2011

Event

Mobile Internet, Content & Apps: the laboratory of the Digital Economy!

Open Reply took part in the conference organized by Politecnico di Milano dedicated to Media&Telco, Mobile Internet, Content e Application held on 10 May 2011 in Milan.

Best Practice

Certification as a Service

Certification As A Service is a Reply proposition that allows the Client to outsource terminal certification and testing activities, featuring a complete set of functions, from process and project management down to the deeper technological facets related to terminal certification.

Best Practice

Live Reply: innovative services in the Telco and Media sector

Reply provides Telecommunications and Media companies with solutions tailored for their needs. Reply is able to create services that can take advantage of media convergence by maximising the potential of the new generation of consumer electronics and the ever growing user experience customisation options available on the web today.

10.03.2011

News & Communication

Six steps to the next generation IT estate

Glue Reply explores the challenges faced by IT to be green, secure and to deliver a next generation IT estate that will allow the organisation to provide users with access to the increasing number of connected devices.

Case Study

People Flow Management to access to the Holy Shroud assigned to Concept Reply

Over 2 million pilgrims were expected to arrive in Turin for the Ostension of the Holy Shroud. To manage such a volume of visitors, the event organising Committee assigned the control over access to Reply, specifically Concept Reply, the research and development centre for Machine to Machine (M2M) solutions.

Best Practice

Mobile Computing Architecture

Glue Reply is always striving to bring the future to life for the clients. The Enterprise Architecture practice specialises in providing clients with a clear blueprint which maps out the future of their enterprise computing and aligns the goals of their business with the capabilities of IT systems and people.
Glue Reply has created a consulting practice to help UK clients investigate the potential of mobile computing as a means of improving their business and extending their reach!

02.02.2011

Event

Multichannel Summit

Glue Reply attended the Multichannel Summit 2011, wich took place the 2nd of February at the Cavendish Conference Centre in West London. This interactive event examined how retailers could maximise profits and market share through cost effective, seamless, integrated multichannel strategies.

Case Study

Sky Germany - First Live Streaming solution for iPad users

New devices like TouchPCs and Smartphones offer their users exciting new functionalities. Integrated in its Innovation Campaign German’s Pay TV Channel Sky invites his clients to a Live Sport Experience on iPhone and iPad (in future other devices): important sport events online – wherever you are. The applications which enable these features, have been developed by Reply/syskoplan and can be downloaded in Apple’s App Store since 2010. The applications are designed for Apple’s iPad, iPhone and iPod Touch. All Sky subscribers can use these applications with their complete functionality for free until February 28, 2011.

Presentation

Value Added Services (VAS) - Enablers Business Cases

Reply has been working on E2E Telco & Media solutions for 10 years. Uses cases vary from high complex device management solutions to IPTV MAM applications.

Presentation

Value Added Services (VAS) - Mobile Applications Business Cases

Reply can offer a factory approach to application development needs: more than 1.000 mobile applications developed, idea generation from concept through to development, aggressive time to market, competitive solutions using a nearshore approach, experience on all major platforms and stores.

Presentation

Value Added Services (VAS) Service Offering

Information and communication technology is becoming smarter; smaller and faster; and, at the same time, society is progressively becoming more densely connected. As a result, Internet supported services are entering a new phase of mass deployment which brings on a huge number of new opportunities but also new challenges in terms of scalability, capacity, throughput, mobility and trust.

Case Study

Sky Deutschland: First Live Streaming App for iPad users

iPad users made the most of the FIFA World Cup by downloading the first live streaming iPad solution of Sky Deutschland, which was launched just before the tournament. With high video quality in streaming and guaranteed mobility via WLAN connections the new iPad solution offers Sky-subscribers live streams for the latest sport events, as well as access to video clips and the latest news via the Internet. The complex iPad application was developed by Reply, syskoplan and bitmama in cooperation with Sky Deutschlands partners for content delivery and ingest.

21.12.2010

News & Communication

Sky Sport App for iPhone User

Sky customers can download the new „Sky Sport Mobile“ App for the iPhone and the iPod Touch at the App-Store. The Application was developed by Reply and syskoplan, who were also responsible for the development of the successful and Kress-Award winning iPad „Sky Sport“ App.