,allowExpansion)
Leading provider of Salesforce-related services once again
In the PAC INNOVATION RADAR for Salesforce-related services in Europe, Reply was awarded "Best in Class" in five sectors.
the study
A closer look at Salesforce-related services in Europe
The PAC INNOVATION RADAR is an instrument for the holistic evaluation of software and ICT service providers from the independent research and consulting company PAC (Pierre Audoin Consultants). Based on predefined criteria, PAC assesses and compares the strategies, development and market position of service providers as well as their performance and expertise. Project experience and certifications play just as much a role as the breadth of the range of services, the ability to deliver and the assessment of service quality by reference customers. For IT managers, the study offers a valuable decision-making aid when selecting a suitable service partner.
"Best in class" thanks to AI focus
Salesforce is one of the fastest growing providers of business software in Europe. Targeted investments in the consistent use of AI should further accelerate growth in the future. This represents a great opportunity for the partner ecosystem, but one that is also associated with enormous challenges.
For consulting, implementation and development companies, it is important to build up in-depth expertise around Salesforce's AI-based services as quickly as possible.
At the same time, partners need to address the special requirements of different industries. This is why many rely on industry-specific consulting and deployment teams, processes or resources.
The companies Arlanis Reply, Open Reply, Retail Reply and Power Reply, which specialise in Salesforce technologies, meet these challenges every day and not only impress their customers with their solutionsIn its latest INNOVATION RADAR "Salesforce-related services in Europe", PAC recognised Reply as "Best in Class" in five sectors.
Reply is intensively exploring the market potential of generative AI for enterprises and offers strong expertise in the field of AI and Chat GPT. As a result, Reply has been able to implement innovative Salesforce GPT applications to support the needs of different industry sectors, in a very short time. Reply is leading the development of Salesforce's AI portfolio, creating new business models, products and services for enterprises.
Nick Mayes
Principal Analyst at PAC
Customized solutions for all industries
)
Manufacturing
The enormous pressure on global supply chains, the need to accelerate time-to-market while meeting ever-changing customer needs and new sustainability requirements are driving major changes in all areas of production. Many companies therefore want to put data at the centre of their day-to-day business. As Salesforce's cloud offering for the manufacturing industry in Europe is still in its infancy, IT services companies are particularly relevant for this industry.
PAC recognizes Reply as "Best in Class" in the area of Salesforce-related services for the manufacturing industry due to its outstanding expertise and market strength.
)
Energy & Utilities
Geopolitical crises, rising demand for energy, government intervention in prices and the switch to renewable resources are still causing a high level of volatility in the energy and utilities sector. To better deal with these market dynamics, many companies are turning to Salesforce's CRM offering and its field service solutions.
PAC recognizes Reply as "Best in Class" in the area of Salesforce-related services for the energy and utilities industry due to its outstanding expertise and market strength.
)
Financial services
Thanks to the numerous application possibilities of the Salesforce platform in the financial sector, banks and insurance companies represent one of the largest Salesforce customer groups in Europe. Well-known banks are using the services to create dashboards, for example, in order to provide a new view of customer interaction that connects enquiries and complaints. Insurance companies, on the other hand, use Salesforce for customer-centred claims processing and policy management. The growing integration and AI capabilities of the services make them even more attractive.
PAC recognizes Reply as "Best in Class" in the area of Salesforce-related services for the financial services industry due to its outstanding expertise and market strength.
)
Communication & Media
The boundaries between telecommunications and media companies have never been so blurred. Communications service providers no longer just focus on connectivity services. Their portfolios now also include streaming services and digital experiences made possible by 5G technology. As a result, competition is intensifying and the pressure on individual companies is increasing. More and more providers are therefore relying on Salesforce's CRM offering, which provides important insights. However, other services are also in high demand to support modernisation initiatives and transformation programmes.
PAC recognizes Reply as "Best in Class" in the area of Salesforce-related services for the communications and media industry due to its outstanding expertise and market strength.
)
Retail
Digital channels undoubtedly play a central role in retail today. The importance of online shops has also increased customer expectations. In addition to fast delivery and uncomplicated returns, they also demand measurable evidence of sustainability and fair production conditions. In this environment, customer loyalty is becoming an ever greater challenge. Many retail companies rely on Salesforce, as the services allow flexible adjustments to changing supply and demand structures.
PAC recognizes Reply as "Best in Class" in the area of Salesforce-related services for the retail industry due to its outstanding expertise and market strength.
Certified expertise for your project
Reply has been a Salesforce partner since 2005 and covers the entire Salesforce offering with over 900 certifications. This enables our experts to use the latest technologies such as AI to precisely meet your needs and demonstrably contribute to your business success.
Would you like to benefit from this strong partnership and our proven expertise?
PAC is the leading European consulting and analyst firm for the IT industry, a content-based company with a consulting DNA. We accompany software & IT service vendors worldwide on their growth journey. Since 1976, we have helped our clients to understand market dynamics, grow their revenue, and raise their profile. PAC is an analyst-led consultancy with a team of over 100 experts across Europe. We provide market research and analysis on more than 30 countries worldwide, delivered through our portfolio pillars, Guidance, Insights, and Visibility, and our renowned SITSI® research platform.
,allowExpansion;Resize,width=660)
,allowExpansion;Resize,width=660)
)
,allowExpansion;Resize,width=660)
,allowExpansion;Resize,width=660)
,allowExpansion;Resize,width=660)
,allowExpansion;Resize,width=660)
,allowExpansion)
,allowExpansion;Resize,width=660)
)