Syskoplan Reply supported Digital Charging Solutions (DCS) in implementing a real-time omnichannel customer engagement platform based on SAP Emarsys.
The PAC RADAR is an instrument for the holistic evaluation of software and ICT service providers by the independent research and consulting company PAC (Pierre Audoin Consultants). Based on predefined criteria, PAC assesses and compares the strategies, development and market position of providers as well as their services and competencies. Project experience and certifications play just as much a role as the range of services offered, the ability to deliver and the assessment of service quality by reference customers. The study thus provides IT decision-makers with an overview of the relevant players in the market.
In the study "Leading providers of SAP services in Europe and Germany 2024", PAC took a close look at the offerings of 24 international consulting and service companies. Reply was recognized as a "Best in Class" provider in the comparison for SAP Customer Experience (CX) services in Europe due to its outstanding expertise and market strength.
For SAP, the creation of a personal, trusted and connected customer experience is central. The development of an environment with a clean core application that enables the connection of horizontal and vertical functions via APIs or the SAP Business Technology Platform (BTP) plays an important role in this. With its digital and cloud-based CX solutions, SAP allows the realization of its vision of an intelligent company in the areas of marketing, e-commerce and sales.
SAP has integrated these solutions into the SAP One Domain Model. Thanks to this uniform domain model, business objects that are distributed across different SAP applications speak the same language when exchanging data. This enables a uniform view of the customer and the design of hyper-personalized experiences.
Thanks to its extensive expertise, Reply implements all these services in exceptionally high quality, as the PAC Radar confirms.
After being named SAP Energy Partner of the Year 2023, winning the SAP Quality Award several times and the SAP Pinnacle Award 2022 in the Customer Excellence category, the top score in the PAC Radar is a further confirmation of our successful partnership with SAP.
Would you like to benefit from this strong partnership and our acknowledged expertise?
PAC is the leading European consulting and analyst firm for the IT industry, a content-based company with a consulting DNA. We accompany software & IT service vendors worldwide on their growth journey. Since 1976, we have helped our clients to understand market dynamics, grow their revenue, and raise their profile. PAC is an analyst-led consultancy with a team of over 100 experts across Europe. We provide market research and analysis on more than 30 countries worldwide, delivered through our portfolio pillars, Guidance, Insights, and Visibility, and our renowned SITSI® research platform.