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DIGITAL TRANSFORMATION STARTS AT HOME

TRANSFORMING THE BUSINESS TO DELIVER NEW CONSUMER PRODUCTS AND BACK-END MODERNISATION

Scenario

A global furniture retailer recognised that it needed to fundamentally transform its business in response to new shopping habits. In 2019 they invested almost 2.8 billion euros to pivot their business to embrace digital opportunities.

They required a new approach to planning and delivery that accommodated a shift from a traditional five-year plan to responsive three-year plan with investment cycles every 4 months. This means that they can innovate and deliver consumer products rapidly from a modernized technology platform and a cultural alignment to shared goals.

Solution

Retail Reply supported this rapid transformation programme over a two year period. We established a Capability Based Roadmap Planning approach to prioritise investments and foster cross-functional alignment.

Retail Reply introduced a new approach to goal setting, based on Objectives & Key Results.

We recognised the importance of tools to help visualise the goals and monitor progress. Retail Reply operationalised agile toolsets such as Jira and Aha! for roadmap teams and product managers to enhance digital planning and delivery capability.


The journey to becoming more agile, relevant and profitable


Cultural alignment and shared goals were key to the success of the modernisation programme, resulting in a new investment planning framework for frequent delivery of incremental change.

  • CAPABILITY BASED & OUTCOME FOCUSED

    Ensuring Goal Oriented Strategy and Outcome Focused Delivery

  • QUICK COURSE CORRECTION

    Rapidly Adapt in an Evolving Market with Quick Course Correction

  • TOP DOWN AND BOTTOM UP PLANNING

    Strategic Planning Throughout the Organisation to Ensure Suitability for Project Requirements

  • strip-0

    Retail Reply is the Reply Group company specialising in helping clients accelerate their response to the opportunities of digital transformation and customer experience, both in-store and online, in the retail, fashion and consumer sector. Retail Reply supports clients’ digital transformation across Digital Strategy, Planning, and Delivery. Our expertise includes IT architecture, digital product delivery, point of sale implementation, loyalty & promotion-engine development and execution, online and mobile customer experience, omnichannel implementation via microservices architecture, and capability-led planning.