Reply is the place to meet an incredible variety of enthusiastic, passionate, ideas-driven people, who want to make a difference and an impact.Would you like to know more?
Chatbots, virtual and voice assistants, and robots are a powerful communication asset, an expression of the brand’s personality and a tool to create emotional bonds with customers and employees. The
Reply conversational-first approach would allow for a holistic, top-down perspective of a customer's entire digital landscape, embracing the next digital revolution, enhancing brand safety and dramatically boosting efficiency and customer satisfaction.
Gaia Reply™ is a flexible, scalable and inexpensive framework which provides optimized contents and services to more than 7,000 devices ranging from the most popular mobile devices, to smartphones, tablets and Internet TV in order to implement best in class Mobile Sites, Client Applications and HTML5 Web Apps.
Miles & More is Europe’s leading frequent flyer and rewards programme.
Open Reply has transformed the Miles & More app into a fully-fledge digital channel for the brand that strengthens
user engagement in the long term via mobile touch points and continually improves the service to members.
Reply developed Costa App, the
new smartphone app of Costa Crociere, that combines the magic of Costa Crociere’s cruises, with an
unprecedented digital customer journey. The launch of the new app is part of a comprehensive omnichannel strategy, which includes a re-evaluation of all Costa Crociere
Data Reply has developed a framework based on Deep Learning techniques, Data Mining and Natural Language Processing capable of classifying input data, such as the photos taken by appraisers and the repair data recorded by car repair shops.
Using AI and Machine Learning, Portaltech Reply has created a mobile app that brings the physical and digital worlds closer together, simplifying the purchase and increasing customer engagement.
Open Reply supported Gebr. Heinemann by developing a mobile app that serves as a digital companion for consumers to help them benefit from the loyalty programme Heinemann & Me: via the app, consumers receive exclusive offers, redeem vouchers and use their digital membership card at Heinemann stores worldwide to collect loyalty points.
For today’s companies, Test Automation is no longer an option, it's a necessity. Reply’s new Centre is focused on the Automated Monitoring and Testing of the quality of products and services.
Concept Reply has designed an effective Test Automation solution that is scalable and flexible, based on a technological and methodological Framework.
Live Customer Engagement at Sky. Reply developed for Sky Italy a voting platform as-a-service for TV programs such as X-Factor. This solution increases the "active" participation of the viewer using multiple communication channels, from more 'traditional' ones to the more innovative and social ones.
With the current hype on customer centricity going strong, a lot of companies are asking Reply to help them turn their product and service development towards a more human centered one.
Concept Reply offers innovative solutions to solve the problems of testing in a range of contexts (from Telco&Media to Banking and Automotive). Concept Reply highly flexible and effective approach can be tailored to the client’s specific requirements.
Proximity Commerce is the vision of Reply of how purchases will be made in the future, with a solution that supports a personalized and innovative purchasing experience: from contextualized marketing communications and the ability to ‘virtualize’ and manage loyalty cards, to mobile payments, using networked devices and objects; this is the full deal.
In today’s highly competitive market Reply offers the end-to-end expertise and innovation to create a thriving mobile application ecosystem. Reply Applications Factory manages all the steps from creating strategy to idea generation all the way through to the final development of completed applications.
Open Reply supported Tesco as a key development partner in the creation of Hudl, Tesco’s new 7 inch HD tablet.
A recent retailer survey from
Portaltech Reply has revealed that channel integration is proving increasingly difficult as more and more retailers turn multichannel in an effort to engage with their customers.
Portaltech Reply and eDigitalResearch have once again undertaken this important piece of research to understand how the market has changed and what more needs to be done to help retailers better achieve their multichannel vision.
Reply participated in Dimensione Cliente 2014, the retail banking event organised by ABI eventi, from 8 to 9 April 2014 in Rome.
Lone Wolf - Blood on the Snow, the roleplay videogame for tablets and smartphones, based on Joe Dever’s fantasy saga and realised by Forge Reply, has won the prestigious Drago D’Oro prize in two important categories: "best Italian videogame" and "best game design".
Open Reply, the Reply company that specialises in the delivery of creative and technologically innovative mobile brand and commerce solutions, today announced that it has been working as a key development partner in the creation of Hudl, Tesco’s new 7 inch HD tablet.
Portaltech Reply will take part in the Internet Retailing Expo 2014, that will be held in Birmingham on 26-27 March 2014.
Pay Reply will join the convention for the presentation of the results of the Mobile Payment & Commerce Observatory’s research which will be held in Milan on February 20, 2014
Open Reply joined Droidcon Italy 2014, a two-day 100% Android focused conference about code, development, UX, graphics, distribution, advertising and much more. The event will also feature workshops for hands-on sessions. The event was held in Turin on 6 - 7 February 2014.
Cluster Reply attends the Manufacturing Innovation Summit in Stuttgart on February 26, 2014. The Manufacturing Innovation Summit 2014 focuses on the interaction of customers of the high-tech, automobile and manufacturing industry.
Social Media plays a powerful role in growing your business. It is effectively now an additional customer communication channel, alongside call centres, stores and phones. With the opening of the first Social Media Command Center in Continental Europe running on Salesforce.com technology, Arlanis Reply is enabling companies to listen to global communications across the social web in real-time and in a completely new way.
Arlanis Reply, the Reply Group’s company specialising in Salesforce solutions, opens in Munich its first Social Media Command Center powered by Salesforce Radian6. The Center is a dedicated area where brands can listen and engage in social conversations.
A methodology for identifying best practice for communications providers
Innovative enterprises seeking to be ‘lean operators’ are characterised by the identification and implementation of Best Practice. This paper is written in the context of a global Communications Provider seeking to gain common practices and maximum effectiveness across all of its entities.
The studio Forge Reply in partnership with Atlantyca Lab, the digital division of Atlantyca Entertainment, and the publisher and video game developer BulkyPix are happy to announce that Joe Dever’s Lone Wolf - Blood on The Snow is available today on iOS and Android.
Spike Reply organised, in collaboration with IBM and with the participation of Alfredo Gatti (Managing Partner at NextValue), a workshop aimed at discussing the impacts on Security generated by the introduction of new technologies and consumer models in business IT. The event was held in Milan on 14 November 2013.
Since 2010, eDigitalResearch and Portaltech Reply have been tracking the changes in multichannel shopping and browsing preferences since the growing emergence of smartphone devices. Results in this whitepaper refer specifically to the multichannel shopping and browsing preferences of smartphone owners unless otherwise stated.
The latest consumer study from eDigitalResearch and Portaltech Reply has found that weekly in store shopping levels have dropped considerably since 2010, as smartphone owners continue to turn to their mobile devices and online channels to shop and browse.
Technology Reply joined IGNITE: "Leveraging the disruptive opportunities of cloud, big data, mobile and social: winning strategies for success in the digital age", that was held in London on 5 and 6 November 2013.
Riverland Reply takes part in the Oracle Days 2013, on November 7 in Frankfurt and November 12 in Munich and will demonstrate its competencies in the areas of Convergence of Cloud, Mobile, Social, BI, Big Data and Internet of Things.
Forge Reply joined IGDS 2013, an event dedicated to the community of Italian game developers to exchange their experiences, meet with each other and inspire from international speakers. The event was held in Milan from 25 to 26 October 2013.
Portaltech Reply and Open Reply took part in the Internet Retailing Annual Conference that was held in London on 16 October, 2013.
Portaltech Reply participated in the 6th edition of Retail Systems Multi-Channel Conference, an event for key decision makers and opinion formers in the UK retail industry, that was held in London on 25 September 2013.
BulkyPix, game publisher and developer for smartphones and tablets is proud to announce its partnership with Forge Reply studio and Atlantyca Lab, the digital division of Atlantyca Entertainment, to showcase the launch of: Joe Dever’s Lone Wolf - Blood on the Snow for tablets and smartphones.
Cluster Reply and Syskoplan Reply took part in the CRM Expo 2013, the leading Trade Fair for Customer Relationship Management, that was held in Stuttgart from 24 to 26 September 2013.
The Portaltech Reply Observatory on ecommerce has produced some new and interesting results. The study was run by
Portaltech Reply together with
V3 - Reply brought a selection of kit to London to demonstrate to retail brands that there is room for progress both in store and at home.
Internet Retailing - Daren Ward, Partner at Glue Reply, discusses how multichannel retailing is shifting and how retailers need to think about technology to meet the challenges these changes pose. Mark Adams, Partner at Portaltech Reply, discusses the key findings of the companies latest research into mobile and multichannel retail.
Internet Retailing - eDigitalResearch and Portaltech Reply have been running an annual study into UK consumer’s mobile shopping and browsing for the past four years.
Mobile couponing is a bargain shopping strategy that engages customers while innovating the brick and mortar store. Together with mobile shopping and mobile payments, it opens the doors to Omni Channel Retailing.
Retail Systems - New research from eDigitalResearch and Portaltech Reply suggests that 32 per cent of smartphone shoppers are using their mobiles to make a purchase on a weekly basis.
MobileMarketing - This article explore the annual survey by eDigitalResearch and Portaltech Reply on the role of Mobile in Retail commerce.
Since June 2010, eDigitalResearch and Portaltech Reply have been tracking the growth and development of smartphone devices in mobile and retail commerce. Now in 2013, they expanded the study to better understand the significance of this growth and how it is affecting consumer behaviour by looking at tablet device use, as well as the use of mobiles in store to aid high street and multichannel purchases.
New research from eDigitalResearch and Portaltech Reply suggests that one third (32%) of smartphone shoppers are using their mobiles to make a purchase on a weekly basis.
Syskoplan Reply, 4brands Reply, Xpress Reply and Power Reply participate in the 14th DSAG-Jahreskongress (DSAG Annual Congress) as a Platinum Sponsor in Nürnberg from September 17-19, 2013. The biggest and most important event of the German-speaking SAP user group unifies again this year all working teams and groups under one roof and offers information and exchange of ideas around SAP topics.
Reply Xchange, the annual appointment organized by Reply to share knowledge on new technologies, was held on 3 July at the Conference Centre of the Bocconi University in Milan.
Power Reply scores with the mobile SAP HANA Solution "Agile Quote" for efficient sales processes in the utilities industry. Power Reply made it into the top rankings of the SAP HANA Partner Race. The solution from Reply is a mobile application called "Agile Quote" with which utilities suppliers can simplify and optimise individual contract offers.
BBC World Business News - Concept Reply & Bitmama realize the solution "Lancia InteracTV" for Lancia
Reply participated in the retail banking event organised by ABI eventi, from 10 to 11 April 2013 in Rome.
Reply took part in the Cloud Computing Summit 2013: the truth about Cloud Computing, that was held in Milan on 21 March 2013.
Shopping-centre.co.uk - This article features an interview with Luigi Cicchese, Partner at Concept Reply, and presents Concept Reply and its solutions. In particular HI Shop, a new proximity marketing application.
Target Reply took part in Informatica Day: Welcome to Virtual Data Integration which was be held in Milan on March 12 and in Rome on March 14, 2013.
Retail Systems January 2013 - This article explores where multichannel is heading in 2013. It notes how mobile is changing the multichannel field even faster than the internet changed buying patterns of consumers. Daren Ward, associate partner at Glue Reply is featured in this article commenting on how he believes that retailers are getting it wrong by concentrating too much on which channels their customers are using to shop.
i-Kandinsky the solution developed by Reply for Giunti Arte in partnership with the Fondazione Palazzo Blu that allows who downloades it free of charge from Apple Store and Android Market, to have on his own smartphone the companion to the show that is much more than an ordinary guide. With i-Kandinsky, Giunti Arte has opened up a compelling new dimension to the exhibition and enabled visitors to ’customise’ their experience.
Saipem was awarded during the annual event SAPPHIRE2012, for excellence in SAP projects which implement quality principles in combination with successful planning and execution.
Online and mobile channels will be key for future growth according to multichannel retailers. The latest industry study from Portaltech Reply, eDigitalResearch and IMRG shows that retailers who already sell through multiple channels expect their online and mobile sales to equate to 45% of their total revenue by 2014, whilst their store sales will drop to below 40%.
The Portaltech Reply research into the use of digital channels by retailers has revealed some new and interesting results.
Olivetti has chosen HI Credits, the Reply remote mobile payment solution for cash registers. In particular, the new solution will be implemented on the integrated systems Nettun@ 3000 and Explor@ to provide flexible answers to the needs of shops, stores and restaurants.
Portaltech Reply continues to monitor the way the shopping habits of British consumers are changing with the development of mobile channels and the growth of smartphone use.
Communication Valley Reply and Open Reply organise Enterprise Mobile Lifecycle Management, an event dedicated to the presentation and the in-depth analysis of new Mobile approaches and solutions. The event will be held in Milan on 26 September 2012.