Reply is the place to meet an incredible variety of enthusiastic, passionate, ideas-driven people, who want to make a difference and an impact.Would you like to know more?
Reply is a leader in eCommerce and omni-channel solutions delivery for the world’s biggest retailers and producers of goods. Reply covers all retailer and wholesaler needs, utilising its skill set in strategy planning, technology architectures and implementation. For these customers, Reply has built successful ecommerce solutions and effective omni-channel strategies to blend and synchronise the digital and physical experiences for the end consumer.
Reply’s solutions implement both B2B and B2C scenarios and let retailers and producers define an end-to-end strategy from the digital to the physical: starting with marketing, promotions, digital couponing and consumers’ social engagement, underpinned by strong and effective management of products, orders and catalogues, Reply enables clients to offer their customers a unique shopping experience and to do business the way they expect to.
In order to realise a true omni-channel retail environment, our strategy allows retailers to put customers at the centre, ensuring a personalised and contextualised experience across all the channels.Reply will help you to define and implement the most suitable omni-channel commerce approach for your business.
The Capri Group, owner of the well-known fast fashion brands characterised by high growth potential - Alcott and Gutteridge - is taking on, with Retail Reply’s support, an innovative digital transformation process. This process puts Artificial Intelligence at the service of the Retail world and integrates the gradual nature of a scalable approach to the vision of a multi-channel oriented future.
The Sazerac House in New Orleans is an interactive destination that tells history of the famous cocktail with tours, tastings, and, of course, shopping. To provide an ecommerce destination, a Magento website was created by Sagepath Reply to be just as spirited as the home of the first cocktail.
Reply's approach to the CX journey is based on a “symphony orchestra” which ensures that every element is connected and optimised – from the CX architecture, to digital design and UX. This approach allows Reply to understand, design and implement complex CRM and Customer Experience solutions.
Reply is permanently carrying out studies to anticipate trends and explore key-strategies. Emerging technologies and techniques can unlock the potential of digital commerce, turning shopping applications into emotional shopping experiences.
Industrial forklift trucks are
complex vehicles. In addition to the standard equipment, each model is delivered with optional additional features. Concept Reply and Linde Material Handling support new business models in this traditional field automating the customization process as an aftersales service for customers.
Xella is one of the leading international solution providers of building and insulation materials with renowned brands such as Ytong, Silka, Hebel, Multipor or Ursa. Based on the SAP Commerce Cloud (SCC) Syskoplan Reply has created a solution, which supports so-called "headless" system architecture. This permits the presentation of product data on many channels.
To expand their market position, Keimling converted their shop system to Shopware 6. Portaltech Reply developed an optimised digital customer journey that brings customers and partners closer to the premium products.
Though BIC products are easily found on store shelves around the globe, they needed a way to increase sales online. Sagepath Reply responded with designing and developing a new ecommerce site to serve as BIC's premier online destination in the U.S.
Connecting payment worlds on-site and online: The market leader Payone wants to strategically place this trend in its web presence. Portaltech Reply supported with future technologies such as headless CMS, cloud solution as well as SPA.
Customers are looking for new, interactive buying experiences and offers geared to their needs. At the same time they want to make the replenishment process as efficient as possible, especially when it comes to every day products. With
Reply Voice Commerce,
Syskoplan Reply has developed an extension for SAP Customer Experience that precisely addresses this need for simplification, and with which language can be used as a natural communication medium.
METRO Digital, the IT unit of Metro AG, had the goal to evolve a data-driven and user-centered product development process for its international platforms and online shops. In order to ensure decisions within the newly introduced agile product development and to accelerate innovation processes, an experimentation approach was successfully established with the support of
To provide omni-channel commerce implementation and meet the specific needs of different industries,
Portaltech Reply, the Reply group company dedicated to eCommerce, has built customized Accelerators on SAP Hybris.
Companies wishing to attract prospective customers, retain existing customers and successfully market their products and services must cater to different channels as seamlessly as possible while taking all channels into consideration. It is thus important to know the specifics of each channel and to employ the right tools and techniques. Susanne Zander, Partner at Syskoplan Reply and Reply Practice Leader Commerce explains how this works in practice and how far companies have come.
Data-driven experimentation is the key to more
growth in digital commerce. Portaltech Reply
knows why testing in the digital age is so important.
Proximity Commerce™ is when the customer has full control of when they make their purchasing decision, whether at home, online or on the go and whom they choose to involve. The retailer that enables this ‘conversation’ will better understand their customers’ needs and build long-term relationships. It is Reply’s vision of how technology can enable the retailer to have a genuine understanding and connection with each customer thus building loyalty over a period of time across many purchases.
Portaltech Reply and eDigitalResearch have once again undertaken this important piece of research to understand how the market has changed and what more needs to be done to help retailers better achieve their multichannel vision.
Reply delivers a seamless and relevant buying experience – for consumers or businesses – with end-to end commerce solutions. Our omni-channel commerce solutions can help clients to satisfy the demands of “always-on” consumers as well as increasingly complex business requirements.
The evolution of multiple channels for traditional retailers has resulted in fragmented operations leading to a poor user experience. Reply has coined a new term "Proximity Commerce" which better describes how retailers should approach Omnichannel. The new term "Proximity Commerce" seeks to encapsulate where retail is heading and fit with how customers and technology are driving the agenda for retailers.
Proximity Commerce is the vision of Reply of how purchases will be made in the future, with a solution that supports a personalized and innovative purchasing experience: from contextualized marketing communications and the ability to ‘virtualize’ and manage loyalty cards, to mobile payments, using networked devices and objects; this is the full deal.
Reply and hybris software, an SAP company and the world’s fastest-growing commerce platform provider, today announced that they have developed and delivered Costco Wholesale Corporation’s new international ecommerce site, Costco.com.mx.
This article discusses Costco’s new Mexico wholesale website designed and developed by Reply.
This article explores the latest consumer study from eDigitalResearch and Portaltech Reply.
This article features the last survey by eDigitalResearch and Portaltech Reply about Multichannel Shopping.
A recent retailer survey from
Portaltech Reply has revealed that channel integration is proving increasingly difficult as more and more retailers turn multichannel in an effort to engage with their customers.
Reply turned Costco’s international eCommerce expansion plans into reality. Reply handled the entire ecommerce offering for Costco, with Mexico becoming the first market to use and test the blueprint ecommerce platform developed in the UK.
Portaltech Reply will take part in the Internet Retailing Expo 2014, that will be held in Birmingham on 26-27 March 2014.
Portaltech Reply joined E-commerce in Italy, the first event between Operator and End-user Companies in Italy. The event was held in Milan on 21 January 2014.
Xpress Reply will be part of the SAP-Forum for Trade. Multi- and omni-channel, smartphones as shopping assistants, Big Data or Social Media Analytics shape the future of trade and retail.
Internet Retailing - Mark Adams, Partner at Portaltech Reply, speaks about 2014 trends in Multichannel Shopping.
Mobile Payments World - This article features the annual survey by eDigitalResearch and Portaltech Reply about changing trends in Multichannel Shopping.
Euronics needs an efficient ecommerce platform integrated with the corporate and information functions. Through our experience and the contribution from our partner Oracle, Reply has developed an innovative solution providing quick, direct access to the ecommerce functionality while integrating seamlessly with third-party systems and external platforms.
New Media Knowledge - This article explores the latest consumer study from eDigitalResearch and Portaltech Reply on changing trends in Multichannel Shopping.
Internet Retailing - This article features the annual survey by eDigitalResearch and Portaltech Reply on changing trends in Multichannel Shopping.
Since 2010, eDigitalResearch and Portaltech Reply have been tracking the changes in multichannel shopping and browsing preferences since the growing emergence of smartphone devices. Results in this whitepaper refer specifically to the multichannel shopping and browsing preferences of smartphone owners unless otherwise stated.
The latest consumer study from eDigitalResearch and Portaltech Reply has found that weekly in store shopping levels have dropped considerably since 2010, as smartphone owners continue to turn to their mobile devices and online channels to shop and browse.
Internet Retailing - This article features an interview to Mark Adams, Partner at Portaltech Reply, who speaks about eCommerce.
The Portaltech Reply Observatory on ecommerce has produced some new and interesting results. The study was run by
Portaltech Reply together with
Möbel Inhofer is the biggest store-based furniture retailer in Germany and runs a successful and award-winning online shop. With the relaunch of the webshop by Portaltech Reply, the company makes itself future-proof for the growing challenges of Digital Transformation that furniture retail currently faces.
Internet Retailing - eDigitalResearch and Portaltech Reply have been running an annual study into UK consumer’s mobile shopping and browsing for the past four years.
Retail Systems - New research from eDigitalResearch and Portaltech Reply suggests that 32 per cent of smartphone shoppers are using their mobiles to make a purchase on a weekly basis.
MobileMarketing - This article explore the annual survey by eDigitalResearch and Portaltech Reply on the role of Mobile in Retail commerce.
Since June 2010, eDigitalResearch and Portaltech Reply have been tracking the growth and development of smartphone devices in mobile and retail commerce. Now in 2013, they expanded the study to better understand the significance of this growth and how it is affecting consumer behaviour by looking at tablet device use, as well as the use of mobiles in store to aid high street and multichannel purchases.
New research from eDigitalResearch and Portaltech Reply suggests that one third (32%) of smartphone shoppers are using their mobiles to make a purchase on a weekly basis.
Portaltech Reply, the Reply group company specialising in the provision of eCommerce implementation and multichannel consulting services, was recognised as Global Partner of the Year for the second year running, by hybris, a leading provider of omni-channel commerce software, during the Partner Meeting hybris, held in Munich on the 24th January 2013.
As a way to dramatically improve their online ecommerce platform, Monsoon & Accessorize wanted to increase the customer’s online experience. Open Reply applied its creative thinking across their desktop, mobile and tablet channels to ensure the same branding and level of customer experience was as premium as possible. Open Reply developed each platform step-by-step and optimised our UX technology to ensure a personal and seamless online experience.
Online and mobile channels will be key for future growth according to multichannel retailers. The latest industry study from Portaltech Reply, eDigitalResearch and IMRG shows that retailers who already sell through multiple channels expect their online and mobile sales to equate to 45% of their total revenue by 2014, whilst their store sales will drop to below 40%.
The Portaltech Reply research into the use of digital channels by retailers has revealed some new and interesting results.
Portaltech Reply continues to monitor the way the shopping habits of British consumers are changing with the development of mobile channels and the growth of smartphone use.
eDigitalResearch and Portaltech Reply have been tracking the changing trends in multichannel shopping and browsing preferences with UK consumers since June 2010. This, the third study of its kind, found that whilst online and mobile channels are seeing substantial year on year growth, the results showed that more traditional shopping channels, such as catalogues and stores still have a vital role to play.
eDigitalResearch and Portaltech Reply's research reviewes the key factors in consumer decision making when shopping and browsing via different channels - in store, catalogue, call centre, via the web or on a smartphone device.
A new brand strategy in the large-scale design relaunch for all countries and product divisions were rolled out by Reply. Various graphic, conceptional and technical improvements of the Magento shops and TYPO3 CMS were part of the implementation.
Storm Reply, with the experience and abilities it has cultivated regarding the new paradigms of Cloud Computing, can assist its customers in the assessment, adoption and management of Cloud solutions.
Glue Reply is passionate about retail and its solutions are driven by three simple principles: Keep it simple, drive value, and execute well. Three principles that are at the heart of Retail...
We are at the beginning of a Retail revolution, where the customer is driving the service they want, the provenance they expect, the products they like and how they want to engage with us.
Research realized with eDigitalResearch highlights how online purchases made on mobile devices have quadrupled over the past two years.