Reply is the place to meet an incredible variety of enthusiastic, passionate, ideas-driven people, who want to make a difference and an impact.Would you like to know more?
Reply is a leader in eCommerce and omni-channel solutions delivery for the world’s biggest retailers and producers of goods. Reply covers all retailer and wholesaler needs, utilising its skill set in strategy planning, technology architectures and implementation. For these customers, Reply has built successful ecommerce solutions and effective omni-channel strategies to blend and synchronise the digital and physical experiences for the end consumer.
Reply’s solutions implement both B2B and B2C scenarios and let retailers and producers define an end-to-end strategy from the digital to the physical: starting with marketing, promotions, digital couponing and consumers’ social engagement, underpinned by strong and effective management of products, orders and catalogues, Reply enables clients to offer their customers a unique shopping experience and to do business the way they expect to.
In order to realise a true omni-channel retail environment, our strategy allows retailers to put customers at the centre, ensuring a personalised and contextualised experience across all the channels.Reply will help you to define and implement the most suitable omni-channel commerce approach for your business.
The Capri Group, owner of the well-known fast fashion brands characterised by high growth potential - Alcott and Gutteridge - is taking on, with Retail Reply’s support, an innovative digital transformation process. This process puts Artificial Intelligence at the service of the Retail world and integrates the gradual nature of a scalable approach to the vision of a multi-channel oriented future.
Customers are looking for new, interactive buying experiences and offers geared to their needs. At the same time they want to make the replenishment process as efficient as possible, especially when it comes to every day products. With
Reply Voice Commerce,
Syskoplan Reply has developed an extension for SAP Customer Experience that precisely addresses this need for simplification, and with which language can be used as a natural communication medium.
Data-driven experimentation is the key to more
growth in digital commerce. Portaltech Reply
knows why testing in the digital age is so important.
Digitail s.r.l., the Coop Alleanza 3.0 affiliate company, has adopted the SideUp Reply Pick&Pack solution in support of its new EasyCoop.com e-commerce food service.
Blue Reply takes part at the Dynatrace Perform Europe 2018 event, a European conference focused on discovering and reinventing digital performances through moments of training, sharing with a talk by Dynatrace customers and partners.
The creative agency of Reply, Bitmama, and the data driven marketing company Like Reply work together for a 360° strategic consultancy dedicated to the Amazon world.
Reply, with its network of companies focused on eCommerce,
digital retail and
digital transformation, takes part in Netcomm Forum 2018. Two days dedicated to business, training and networking to grow your business.
The evolution of customer engagement was such that it evolved from brands deciding the content of the marketing campaigns to a two-way communication between the customer and the Brands.
Portaltech Reply has established an
Innovation Lab to support their clients in the next step of this evolution: leveraging intuitive data in real-time for a more empathetic marketing strategy.
Even an unspectacular purchase of everyday things can be turned into a new and exciting buying experience: with the Reply Commerce Button.
Portaltech Reply is hosting on
26-28 October 2017 the first
Hamburg. This event is organized in the style of a web 2.0 barcamp and invites operators, developers and integrators of online shop systems.
Social Commerce, customer journeys that start on social media platforms such as Facebook and Instagram, are predicted to grow to $165bn by 2021.
Portaltech Reply was keen to lift the lid on this new shopping phenomenon, to find out
what the British public thinks of purchasing products either directly or indirectly through social media channels.
Data Reply is attending the Internet Retailing Conference, taking place in London on 5 October. The Conference is dedicated to the trends and challenges affecting multichannel retail and eCommerce.
Erwin Müller (EM) Group is a global B2B mail order provider of hotel and catering supplies. To meet increased demands in terms of reliability, functionalities, scalability and mobile shopping, EM Group planned a fundamental change of the shop systems and their Enterprise Resource Planning (ERP) systems. Portaltech Reply accompanied EM Group in this process as technical implementation and consulting partner. With Pulsiva the first brand has already been launched successfully on Shopware basis.
P&O Ferries, the UK's leading ferry company with routes connecting the UK to France, Belgium, Holland and Ireland, has selected
Portaltech Reply as the partner to assist in replace its existing eCommerce platform for Tourist business with the SAP Hybris Multi-Channel Commerce Suite.
Technology Reply introduces the integration between Oracle Commerce Cloud and Technology Reply Back Office Commerce, a full cloud platform capable of providing end-to-end management of all e-Commerce processes for the retail and large retail markets.
Technology Reply is the first certified Italian partner Oracle OPN Specialised Platinum Partner. After successfully achieving the previous objective of the project Euronics Italia, assigned to them in 2014, four years later it assumes again the leadership of the new great path undertaken by Euronics Italia to bring his E-commerce to a next level.
Portaltech Reply is exhibitor on the Shopware Community Day 2017, on 6 June, 2017 in Ahaus/Germany. This is the place to be for eCommerce enthusiastics from all over Europe to lay the foundation for a new Age Of The Customer. Come and meet exciting personalities from every walk of expertise and and prepare yourself for the future of customer-centric retail.
Long Tall Sally wanted to launch and manage multiple sites through a new platform that was going to be easier to maintain and required less training than is often required when integrating disparate technologies. The new ecommerce system needed to support a multilanguage, multi-currency website to support its long term aims to build the brand globally.
Reply, with its network of companies focused on eCommerce, takes part in Netcomm Forum 2017. The Reply’s dedicated area, within the event, called “Reply Ecommerce Experience” is an agile and innovative ecosystem in which experience Reply’s solutions for eCommerce.
Portaltech Reply, the Reply Group company specialising in providing eCommerce implementation and multichannel consulting services, takes part in SAP Airline Innovation Summit 2017 on March 21-22, 2017 at the premises of SAP Switzerland in Regensdorf (Zurich).
Reply takes part in the XI edition of e-Commerce Forum through subsidiaries of the Reply network which focus and work in the eCommerce sector. Reply eCommerce Experience - a complete ecosystem, flexible and innovative to make your eCommerce dreams come true - becomes a tangible and testable reality with live demos of apps and innovative solutions implemented in the eCommerce ecosystem.
Portaltech Reply, the Reply Group company specialising in providing eCommerce implementation and Multichannel consulting services, was recognised as Global Service Delivery Partner of the Year, by
SAP Hybris, a leading provider of omni-channel commerce software, during the SAP Hybris Summit 2016, held in Munich from 15th to 18th February 2016.
Portaltech Reply, the Reply Group company specialising in consulting services for multi-channel eCommerce strategies and solutions, has partnered with
SPAR ICS, the group-wide assessed IT service centre of SPAR Austria Group, to provide to
Hervis, a SPAR brand leader in sports apparel and equipment, a new ecommerce omni-channel platform.
Portaltech Reply implements hybris B2C Commerce Accelerator enabling retailers to reach customers with the industry’s most modern multi-channel commerce solution.
Open Reply and Profondo Reply take part in the LOCA Conference on Location Technology and Service in Retail, Logistics, Aviation & Travel, taking place in Munich from 2nd to 3rd February 2016.
Glue Reply will take part in
Future Retail Strategies Congress 2015, an event taking place in
Hilton London Canary Wharf Hotel. The event will be dedicated to explore the strategies crucial in building an exceptional retail brand.
Portaltech Reply participates in the
Shopware Community Day 2015, taking place on
4th September 2015 in
Ahaus, Germany. The Shopware Community Day is the central event for the who-is-who of eCommerce and users of the Shopware platform.
With the new B2B Shop System Hirschmann extends the business globally Portaltech Reply realized the B2B online shop for Hirschmann Automotive, creating a sustainable e-commerce platform. Existing business processes have been integrated, internal processes are optimized, the customer service has been enhanced and the right steps were taken to develop the international business.
To counter the competition from online vendors and simultaneously expand the traditional strengths of its own business model, over-the-counter retail has to break new ground. Portaltech Reply has therefore developed a Product Information Management (PIM) platform based on hybris to optimise product management and sales processes, while allowing for the integration of different locations and partners as well as comprehensive marketing activities. The solution has successfully been deployed to assist an association of furniture retailers faced with local competition and the pressures associated with Digital Transformation.
hybris software, an SAP company, today announced it has partnered with Portaltech Reply, an ecommerce implementation and consulting specialist, part of Reply, to build a specialised omni-channel customer engagement and commerce solution for the airline industry.
Reply participates, for the second year running, in the e-Commerce Forum 2015, to be held in Milan on 21 April 2015. In this tenth edition of the Forum, Reply will have a presence in the plenary session, in two dedicated workshops as well as in the exhibition area, with a dedicated stand.
Proximity Commerce assumes that the business has a digital transformation strategy that is customer centric. Here the business understands the need to go to the customer. It buys into the fact that digital disruption is about people and what they want. Competitive advantage comes from understanding what customers expect and delivering against this.
Profondo Reply will participate in the
etailment event from
23 to 25 February 2015 in
Vienna. etailment Wien is a three-day specialist event that addresses the current challenges and developments in ecommerce across all industries.
The Industrial Village selected Hi engage, Reply’s proximity and contextual marketing solution, to develop innovative and customisable visitor experiences to the Historical Gallery.
Portaltech Reply implemented a replatforming project on the SAP Customer Experience B2C platform for Lavazza’s eCommerce website, in a multichannel perspective.
100% dedicated to hybris and working with this technology since 2007, Portaltech Reply is hybris Platinum Elite Partner and has been named "Global Partner of the Year" three times. The hybris development teams are structured with a mix of hybris expert developers, hybris UI developers, technical architects and highly skilled hybris delivery managers.
Proximity Commerce™ is when the customer has full control of when they make their purchasing decision, whether at home, online or on the go and whom they choose to involve. The retailer that enables this ‘conversation’ will better understand their customers’ needs and build long-term relationships. It is Reply’s vision of how technology can enable the retailer to have a genuine understanding and connection with each customer thus building loyalty over a period of time across many purchases.
Portaltech Reply and eDigitalResearch have once again undertaken this important piece of research to understand how the market has changed and what more needs to be done to help retailers better achieve their multichannel vision.
Reply delivers a seamless and relevant buying experience – for consumers or businesses – with end-to end commerce solutions. Our omni-channel commerce solutions can help clients to satisfy the demands of “always-on” consumers as well as increasingly complex business requirements.
Proximity Commerce is the vision of Reply of how purchases will be made in the future, with a solution that supports a personalized and innovative purchasing experience: from contextualized marketing communications and the ability to ‘virtualize’ and manage loyalty cards, to mobile payments, using networked devices and objects; this is the full deal.
Reply and hybris software, an SAP company and the world’s fastest-growing commerce platform provider, today announced that they have developed and delivered Costco Wholesale Corporation’s new international ecommerce site, Costco.com.mx.
Portaltech Reply closely supported SPAR ICS in the implementation and customisation of the functionality of the new ecommerce platform, based on
SAP Hybris technology. Today, a truly flexible layout allows Hervis customers to enjoy a unique shopping experience.
This article discusses Costco’s new Mexico wholesale website designed and developed by Reply.
This article explores the latest consumer study from eDigitalResearch and Portaltech Reply.
This article features the last survey by eDigitalResearch and Portaltech Reply about Multichannel Shopping.
A recent retailer survey from
Portaltech Reply has revealed that channel integration is proving increasingly difficult as more and more retailers turn multichannel in an effort to engage with their customers.
Portaltech Reply will take part in the Internet Retailing Expo 2014, that will be held in Birmingham on 26-27 March 2014.
The evolution of multiple channels for traditional retailers has resulted in fragmented operations leading to a poor user experience. Reply has coined a new term "Proximity Commerce" which better describes how retailers should approach Omnichannel. The new term "Proximity Commerce" seeks to encapsulate where retail is heading and fit with how customers and technology are driving the agenda for retailers.
Portaltech Reply joined E-commerce in Italy, the first event between Operator and End-user Companies in Italy. The event was held in Milan on 21 January 2014.
Xpress Reply will be part of the SAP-Forum for Trade. Multi- and omni-channel, smartphones as shopping assistants, Big Data or Social Media Analytics shape the future of trade and retail.
Internet Retailing - Mark Adams, Partner at Portaltech Reply, speaks about 2014 trends in Multichannel Shopping.
Mobile Payments World - This article features the annual survey by eDigitalResearch and Portaltech Reply about changing trends in Multichannel Shopping.
New Media Knowledge - This article explores the latest consumer study from eDigitalResearch and Portaltech Reply on changing trends in Multichannel Shopping.
Internet Retailing - This article features the annual survey by eDigitalResearch and Portaltech Reply on changing trends in Multichannel Shopping.
Reply turned Costco’s international eCommerce expansion plans into reality. Reply handled the entire ecommerce offering for Costco, with Mexico becoming the first market to use and test the blueprint ecommerce platform developed in the UK.
Since 2010, eDigitalResearch and Portaltech Reply have been tracking the changes in multichannel shopping and browsing preferences since the growing emergence of smartphone devices. Results in this whitepaper refer specifically to the multichannel shopping and browsing preferences of smartphone owners unless otherwise stated.
The latest consumer study from eDigitalResearch and Portaltech Reply has found that weekly in store shopping levels have dropped considerably since 2010, as smartphone owners continue to turn to their mobile devices and online channels to shop and browse.
Internet Retailing - This article features an interview to Mark Adams, Partner at Portaltech Reply, who speaks about eCommerce.
The Portaltech Reply Observatory on ecommerce has produced some new and interesting results. The study was run by
Portaltech Reply together with
Internet Retailing - eDigitalResearch and Portaltech Reply have been running an annual study into UK consumer’s mobile shopping and browsing for the past four years.
Retail Systems - New research from eDigitalResearch and Portaltech Reply suggests that 32 per cent of smartphone shoppers are using their mobiles to make a purchase on a weekly basis.
Euronics needs an efficient ecommerce platform integrated with the corporate and information functions. Through our experience and the contribution from our partner Oracle, Reply has developed an innovative solution providing quick, direct access to the ecommerce functionality while integrating seamlessly with third-party systems and external platforms.
MobileMarketing - This article explore the annual survey by eDigitalResearch and Portaltech Reply on the role of Mobile in Retail commerce.
Since June 2010, eDigitalResearch and Portaltech Reply have been tracking the growth and development of smartphone devices in mobile and retail commerce. Now in 2013, they expanded the study to better understand the significance of this growth and how it is affecting consumer behaviour by looking at tablet device use, as well as the use of mobiles in store to aid high street and multichannel purchases.
New research from eDigitalResearch and Portaltech Reply suggests that one third (32%) of smartphone shoppers are using their mobiles to make a purchase on a weekly basis.
Portaltech Reply, the Reply group company specialising in the provision of eCommerce implementation and multichannel consulting services, was recognised as Global Partner of the Year for the second year running, by hybris, a leading provider of omni-channel commerce software, during the Partner Meeting hybris, held in Munich on the 24th January 2013.
Online and mobile channels will be key for future growth according to multichannel retailers. The latest industry study from Portaltech Reply, eDigitalResearch and IMRG shows that retailers who already sell through multiple channels expect their online and mobile sales to equate to 45% of their total revenue by 2014, whilst their store sales will drop to below 40%.
Möbel Inhofer is the biggest store-based furniture retailer in Germany and runs a successful and award-winning online shop. With the relaunch of the webshop by Portaltech Reply, the company makes itself future-proof for the growing challenges of Digital Transformation that furniture retail currently faces.
The Portaltech Reply research into the use of digital channels by retailers has revealed some new and interesting results.
Portaltech Reply continues to monitor the way the shopping habits of British consumers are changing with the development of mobile channels and the growth of smartphone use.
eDigitalResearch and Portaltech Reply have been tracking the changing trends in multichannel shopping and browsing preferences with UK consumers since June 2010. This, the third study of its kind, found that whilst online and mobile channels are seeing substantial year on year growth, the results showed that more traditional shopping channels, such as catalogues and stores still have a vital role to play.
eDigitalResearch and Portaltech Reply's research reviewes the key factors in consumer decision making when shopping and browsing via different channels - in store, catalogue, call centre, via the web or on a smartphone device.
Storm Reply, with the experience and abilities it has cultivated regarding the new paradigms of Cloud Computing, can assist its customers in the assessment, adoption and management of Cloud solutions.
Glue Reply is passionate about retail and its solutions are driven by three simple principles: Keep it simple, drive value, and execute well. Three principles that are at the heart of Retail...
We are at the beginning of a Retail revolution, where the customer is driving the service they want, the provenance they expect, the products they like and how they want to engage with us.
As a way to dramatically improve their online ecommerce platform, Monsoon & Accessorize wanted to increase the customer’s online experience. Open Reply applied its creative thinking across their desktop, mobile and tablet channels to ensure the same branding and level of customer experience was as premium as possible. Open Reply developed each platform step-by-step and optimised our UX technology to ensure a personal and seamless online experience.
Research realized with eDigitalResearch highlights how online purchases made on mobile devices have quadrupled over the past two years.
The research carried out by Portaltech Reply in conjunction with eDigitalResearch, highlights how online purchases made on mobile devices have quadrupled over the past two years. The wide use of smartphones, combined with the increasing number of mobile applications, has accelerated mobile commerce (m-commerce), confirming a real revolution in the way that consumers are buying and surfing the net.
The latest research results from eDigitalResearch and Portaltech Reply shows that 64% of smartphone owners are now using their mobile devices to shop online, a number that has quadrupled since June 2010.