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Customer experience can be defined as the practice of designing and reacting to customer interactions in order to meet or exceed customer expectations, which can result in an increase in customer satisfaction and loyalty. Customer experience is at the heart of every company’s main focus as it can determine the success that they will have.
Reply takes part in the Gartner Customer Experience & Technologies Summit, Europe’s most important annual gathering of IT and Business professionals who focus on the technologies and best practices that enable the customer experience. Gartner Customer Experience & Technologies Summit 2018 is the place to discover the latest in research, methodology and applied technologies to help you maximize the value of your customer experience strategy.
The event is focussed on creating moments that will generate an insight into architecting the CX solutions portfolio, managing customer data, the strategy and culture and looking into the next gen of CX. We live in an era of continuous digital advancements so it is vital to keep up to date with all the new technologies that come into play.
For further information: Gartner Customer Experience & Technologies Summit 2018
On day 1 from 2.15pm to 2.45pm, Reply will present a speech titled “Enabling the CX of the future” which will illustrate the Reply Layered CX Model and how companies can benefit from Reply’s expertise to take advantage of the next gen technologies. During the speech Reply will provide exclusive transformation success stories, outlining the approaches that can guarantee success, generate value, enrich the customer experience thereby increasing customer satisfaction.