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Arlanis Reply specialises in planning, producing and integrating Salesforce.com’s solutions and services. As Platinum Partner for Salesforce.com, Arlanis Reply has developed significant experience dealing with important EU realities, thereby consolidating a best practice approach on an international level.
Arlanis Reply has successfully conducted the construction, implementation and rollout of a Salesforce Sales Cloud for Abbot Nutrition, creating country independent templates for the EU and the Middle East. Among other things, support for the iPad has been integrated as a front-end box in the field.
For D&B a Salesforce Sales Cloud was integrated with an ERP system as a data source for planning processes. Thanks to Arlanis Reply, D&B can now process large amounts of data in real time.
By Fresenius Kabi, Salesforce was implemented as the central CRM system with a connection to SAP as the leading ERP system. This solution made it possible for the user to control and to synchronize all the other systems with Salesforce.
In just five months Arlanis Reply conducted the migration of the old system to a Salesforce system for ImmobilienScout24. By connecting an external call center cost savings were provided.
Beside the introduction of the Salesforce Sales Cloud, Arlanis Reply offered support for the introduction of the Salesforce Service Cloud for the help desk and the technical sales. In this context even the iPhone had been considered a front end for the field sales force.
Arlanis Reply Integration Platform is a universal system for data integration to quickly and easily convert data from any data format into any other format. The Universal Data Converter can migrate data from one system into a different system, exchange data via B2B and create import/export interfaces to applications.
A variety of in-house solutions expands the Salesforce.com portfolio, such as in the fields of:
Arlanis Reply customers include companies such as Abbott, Bilfinger Berger, Brainlab, Deutsche Rentenversicherung, Fresenius, Heraeus, ImmobilienScout24, Roche Diagnostics and other companies in the pharmaceutical and healthcare industries, service providers as well as media & IT and consumer products.
Arlanis Reply is the Reply Group company that specialises in planning, producing and integrating Salesforce.com’s solutions and services. Arlanis Reply supports companies through the switch from traditional CRM systems towards processes, strategies and tools to implement digital and multichannel CRM solutions. As Platinum Partner for Salesforce.com, Arlanis Reply has developed significant experience dealing with important EU realities, thereby consolidating a best practice approach on an international level. Thank to its experiences in the migration and integration of CRM solutions and to its abilities in the design of Cloud SaaS (Software as a Service) and PaaS (Platform as a Service) architectures, Arlanis Reply provides end-to-end services ranging from the migration towards SaaS CRM solutions up to the development and implementation of a comprehensive plan of Digital CRM, including social media marketing as well as social media listening and monitoring. Arlanis Reply is the first Salesforce.com partner to open a Social Media Command Center based in Germany at the Monaco Reply offices.