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We offer comprehensive, technology-independent consultancy services for IT system implementations. We master the processes within the value chain in the consumer goods industry. Our particular strength lies in marketing, sales and logistics. With industry templates, we are able to accelerate our customers’ projects and reduce their risks.
Consumers use the phone, contact formula on manufacturer Web sites, e-mail as well as Internet forums to make requests and post criticism about products they have purchased. Successful international consumer goods companies leverage these sources of information for their innovation process as well as for promotional consumer campaigns. Brand-conscious consumers are targeted with newsletters, product information, and trial samples.
Use the xpressCAS template to quickly and affordably switch over to Accenture CAS – the world’s leading CRM platform for the consumer goods industry
Volkswagen Financial Services pursues a consistent CRM strategy in customer care.
Processes and company organisation structure have been organised according to
customer groups and aligned to customer requirements. This customer-oriented
IT architecture requirement was met with the implementation of SAP CRM for a
standard customer care and SAP NetWeaver™ as a systems integration platform. Reply designed and implemented major parts of the overall architecture.
At this year’s Microsoft German Partner Conference in Hamburg, Reply Deutschland was awarded the coveted Microsoft Cloud Service Partner Excellence Award FY 2011. Key to the award was the consistent integration of Microsoft Azure Cloud into Reply’s own company strategy and their proactive promotion and support of the concepts of Public Cloud and Azure.
Business procedures and challenges The industry is constantly moving: air traffic, railway passenger travel and cargo traffic, local public transport, ships and harbours, logistics companies, delivery services, as well as couriers, express services and package services—in the area of transport and logistics, business processes are so complex and dynamic that they place very high demands on an efficient use of company data.
Business processes and challenges. Pharmaceutical companies move within specific framework conditions which are determined by many layers of factors. Whether in human or veterinary medicine, whether it’s a company with its own research and development department, manufacturers of ethic products or generics (OTC)—efficient business procedures ensure a strong position in the complex medicines market.
The German subsidiary of a global company takes on a trend-setting position with its wide product range consisting of several hundred well-known products for human and veterinary medicine. The sales and distribution is consolidated in collaboration with Riverland Reply. This is an important milestone to continuously strengthen the important position of the company in the pharmaceutical market. In order to successfully align the sales department, to gain efficient sales processes company wide and to reduce the gaps in the CRM – circuit, Riverland Reply implements Oracle Siebel CRM and Oracle Business Intelligence.
A leading German automobile company with highly complex requirements and exceptional project processes is successful with Riverland Reply and individually composed Oracle CRM On Demand.
A leading German automobile company opts for CRM processes with Riverland Reply in the B2C field for: eight European markets, numerous interfaces such as eCommerce, retailer portals, contract and leasing systems. This highly developed CRM successfully puts the customer in focus.
The elegant bottles in the sparkling wine cellars of Rotkaeppchen-Mumm Sektkellereien represent a unique success story for the leader in the German sparkling wine market. To help maintain its position, the company has replaced its previous CRM solution with the leading consumer goods customer management and mobility software platform implemented by 4brands Reply.
The CRM Expo is the leading special interest fair for Customer Relationship Management. Nowhere else is this topic presented in this diversity and this high level. From October 5th – 06th , 2011 consultants, experts and companies will meet in Nürnberg Messe to exchange their experiences in software, strategies and discuss new Trends in CRM. As Microsoft Gold Certified Partner Cluster Reply is part of Microsoft’s booth in hall 12, booth no D20. At SAP’s booth in hall 12, No E22/5 Syskoplan Reply presents its SAP CRM solutions.
With the support of Syskoplan Reply and BlackBerry, Volkswagen Financial Services (UK) Ltd. is equipping employees with BlackBerrys that have an innovative application: Employees can audit vehicles from their BlackBerrys for over 750 dealers and transfer the results remotely to a SAP-based back-end system. This makes the data recording more exact and reliable than before. The company increases its transparency, maintains more control of the financed vehicles and, therefore, minimizes its credit risks.
Xpress Middleware Manager assists with direct technical and process-oriented monitoring and error analysis of CRM middleware as well as with problem resolution.
From campaign management through to delivery, from customer orders through to after sales customer service, Xpress EMMA offers you a pre-configured mail order solution based on standard SAP products.
The Xpress Bonus Campaign Manager enhances the SAP-ICM (Incentive and Commission Management) through dynamic control of bonus and commission rules. In addition to fixed commission contracts, additional measures can be negotiated for creating incentives in the sales organisation in order to increase the overall turnover or just for certain product groups within a limited period of time.
Xpress Reply develops extensions of SAP Business ByDesign that specifically address the needs of B2C business and mail order business. SAP Business ByDesign is a fully integrated on-demand business software for small and medium enterprises.
GROM company is in a pattern of domestic and international growth that requires the right IT support. The recent introduction of Microsoft Dynamics AX 2009 has been a necessary and inevitable shift for GROM. The project has been entrusted to Cluster Reply, the Reply Group company specialising in consulting services and system integration in Microsoft technologies.
Syskoplan Reply participates in the SAPPHIRE NOW from 8 to 10 November in Madrid. At its stand Syskoplan Reply presents new technological developments in areas like: mobile CRM, Business Intelligence with SAP Business Objects and the Reply-Solution SQM (Supplier Qualification Management).
Syskoplan Reply participated in the SAP World Tour 2011, that was on 23 June 2011 in Milan - Congress Center Fiera Milano City.
Reply Xchange, the annual appointment organized by Reply to share knowledge on new technologies, was on 21 June at the Conference Centre of Bocconi University in Milan.
Aktive Reply took part into the Italian appointment of the Adobe CEM World Tour 2011, that will be held in
18 May 2011.
The event was an important opportunity to share knowledge with renowned speakers and to meet industry experts. Live sessions on existing technological solutions were available, but there were also hints to improve the quality of the offered services and to continue to be competitive.
New technologies have enabled a greater ease of circulating information, and their rapid take-up by companies as tools for customer communication and relationship offers both major opportunities and issues requiring extremely careful handling. 4cust Reply can help businesses to identify drivers representing the brand, that will be monitored in order to meet goals.
Business decisions rely on assumptions, analysis and knowledge of consumer. Understanding consumer behavior is key. 4cust Reply can help improving customer experience, a top priority for many organizations.
4cust Reply mission is to support the Customer to identify, design and deliver the best CRM Strategy, in terms of processes, organization and technology. Innovative CRM Services are used to target customer admiration, with the aim to give an appropriate answer to CRM evolution needs through services based on the new SaaS paradigm
Reply’s special CRM on-demand solution allows businesses to get the maximum efficiency and advantages offered by the application of cloud computing to customer experience and the most sophisticated multi-channel sales models.
The objective of Customer Insight is to acquire, develop and retain customers using data and information from a customer’s dealings with the organisation to offer the ‘right’ products and services at the most appropriate time. Expert knowledge is required to develop and support a Customer Insight programme. Greymatters Reply has extensive expertise in this area and also partners with specialist providers of applications and systems that support these initiatives.
Customer Experience Management (CEM) is the process of strategically managing a customer’s entire experience with a product or company. While CRM strategies and solutions are designed to focus on product, price and enterprise process, with minimal focus on customer need and desire, CEM takes into account also customer expectations and the value of customer’s perceived sentiment.
Xpress Reply GmbH & Co. KG specialises in supporting customer centric processes in the B2C environment. It supports trade and mail order companies with the implementation of integrated software solutions for multi-channel business.
Making credit decisions for business customers is a particularly delicate matter – these decisions involve high volumes and individual risks as well as complex customer structures. To do justice to the variety of requirements in the credit decision process, Volkswagen Financial Services AG has introduced the “syskoplan e.KV” solution for corporate customers and key accounts.
Home Shopping Europe GmbH (HSE24) was Germany’s first TV shopping channel. Twelve years on, the Munich-based company offers both TV and Internet shopping services, broadcasting nationwide via cable and satellite on its own channel and reaching 40 million households in Germany, Switzerland, and Austria. HSE24 implemented with the help of cm4 and syskoplan a new platform for service and sales processes to achieve an integrated view of the enterprise, manage high-performance call centers, services, and sales processes in real time and enable multichannel capabilities (Internet, telephone, fax).
Fully integrated "closed loop" system solution for the Marketing planning and Multi-Channel Campaign Management processes, consisting of analytical and operative CRM components of the SAP CRM solution
Bertelsmann´s book and music clubs are developing the systematic management of their customer relations with the help of the Customer Interaction Center (CIC), a central component of SAP Customer Relationship Management. Data on club members is processed using SAP Business Information Warehouse (SAP BW) and translated into greater business success using the CIC solution.
Integrated SAP solution supports direct marketing.
Multidivisional Call Centre with automated rule-based and integrated processes optimises customer service.
Customer care with SAP® CRM and SAP NetWeaver™.
Driving Sales and Service by Integrating People, Information and Processes
Quality customer service means the many parts of Volkswagen need to collaborate and share information through an integrated application architecture. SAP CRM fits neatly into that concept.
Audi believed redefining the customer experience through Customer Relationship Management (CRM) would unlock customer retention.The company’s vision is to recast Audi’s face to the customer by creating a more holistic relationship among manufacturer, dealer and customer. The result: a premium ownership experience that boosts customer satisfaction and repurchase.
Volkswagen Financial Services AG is Europe’s largest automobile financial services provider and a major consumer bank. The company needed to replace the customer facing process to provide full visibility of customer data. Volkswagen Financial Services chose SAP CRM, SAP NetWeaver and syskoplan for the integration.
Volkswagen Financial Services pursues a consistent CRM strategy in customer care. Processes and company organisation structure have been organised according to customer groups and aligned to customer requirements. This customer-oriented IT architecture requirement was met with the implementtation of SAP® CRM for a standard customer care and SAP® NetWeaverTM as a systems integration platform. Syskoplan Reply designed and implemented major parts of the over-all architecture. Thanks to the intelligent integration using state-of-the-art integration tools and incorporating existing banking systems, a service-oriented platform for innovative customer processes with high investment protection value was created.
Power Reply took part to the European leading event focused on metering, billing and CRM of water, electricity and gas, in Vienna on 22, 23 and 24 September 2010.
Reply XCHANGE, the event that Reply organized to share knowledge on new technologies, took place on July, 8th at Bocconi University Conference Centre in Milan.
syskoplan AG joined the SAP Congress for Insurance in Frankfurt.
Quick, reliable and cost-effective transition to the world’s leading CRM platform for the consumer goods industry with xpressCAS 8. CAS AG, a leading provider of customer management and mobility solutions for the consumer goods industry and their implementation partner is4 GmbH & Co. KG have intensified their many years of partnership and are working together to enable consumer goods manufacturers in the German-speaking region to choose a quick, reliable and cost-effective transition to the CAS 8 platform.
cm4 GmbH & Co. KG supports order processing at HSE24
4cust Reply’s mission is to work alongside the Customer in identifying, implementing and managing organisation strategies and the technologies required for achieving business targets.