Gartner's Acknowledgment

CRM and CX
with Reply

Reply is a Leader in 2021 Magic Quadrant for CRM and
Customer Experience Implementation Services Worldwide

CRM and CX with Reply 0

02.07.2013

Event

Salesforce Customer Company Tour

On the Salesforce Customer Company Tour on 2 July 2013 in the ICM in Munich participants can learn new ways of networking with customers – from the cloud, mobile or via social networks. Arlanis Reply has a booth and informs about topics such as Salesforce consulting, integration, extension as well as social marketing and social media monitoring.

25.04.2013

Event

Arlanis Reply Salesforce Customer Day

Arlanis Reply AG invites you to the 3rd Salesforce Customer Day on 25 April 2013 in Frankfurt am Main. In addition to customer reports from the field , ideas on current issues and possible solutions, this is also a great opportunity for the mutual exchange of experience and know how on all aspects of Salesforce CRM: Sales and Service Cloud as well as  Social Media.

19.03.2013

Event

Manufacturing Innovation Day

Cluster Reply is taking part in the Manufacturing Innovation Day, an event organized by Microsoft, on the 19 of March in Stuttgart.

Focus on Customer

Case Study

We focus on the customer at HSE24

HSE24 is one of the top addresses for modern and multi-medial home shopping. With its channel brands HSE24, HSE24 Extra, HSE24 Trend, this innovative mail-order company provides women over 40 with information on the latest trends via its online shop. In doing so, it links its interactive platforms TV, Online and Mobile in a consistent manner and offers lots of applications for smartphones, SmartTV and tablets. Syskoplan Reply has been supporting its longstanding customer HSE24 for nearly ten years now with the provision and further development of its IT systems.

We focus on the customer at HSE24 0

12.03.2013 - 14.03.2013

Event

Informatica Day

Target Reply took part in Informatica Day: Welcome to Virtual Data Integration which was be held in Milan on March 12 and in Rome on March 14, 2013.

13.11.2012 - 16.11.2012

Event

SAPPHIRE NOW

Syskoplan Reply participates in the SAPPHIRE NOW from 13 to 16 November in Madrid. At its stand Syskoplan Reply presents new technological developments in areas like: SAP HANA, mobile CRM, Business Intelligence with SAP Business Objects and the Reply-Solution SQM (Supplier Qualification Management).

Best Practice

Arlanis Reply Company Profile

A variety of flexible solutions to expand the Sales and Service Cloud, as well as quick and easy data integration and migration.

Case Study

Customer Life Cycle Management for Brainlab

Beside the introduction of the Salesforce Sales Cloud, Arlanis Reply offered support for the introduction of the Salesforce Service Cloud for the help desk and the technical sales. In this context even the iPhone had been considered a front end for the field sales force.

Case Study

Salesforce CRM with call center connections for ImmobilienScout24

In just five months Arlanis Reply conducted the migration of the old system to a Salesforce system for ImmobilienScout24. By connecting an external call center cost savings were provided.

Case Study

Complex Customer Relationship Management for Fresenius Kabi

By Fresenius Kabi Salesforce was implemented as the central CRM system with a connection to SAP as the leading ERP system. This solution makes it possible for the user to control and to synchronize all the other systems with Salesforce.

CRM for Automotive

Case Study

Multi-Brand CRM at Volkswagen FS

Volkswagen Financial Services pursues a consistent CRM strategy in customer care. Processes and company organisation structure have been organised according to customer groups and aligned to customer requirements. This customer-oriented IT architecture requirement was met with the implementation of SAP CRM for a standard customer care and SAP NetWeaver™ as a systems integration platform. Reply designed and implemented major parts of the overall architecture.

Multi-Brand CRM at Volkswagen FS 0

Case Study

Customer Life Cycle Management for D&B

For D&B a Salesforce Sales Cloud was integrated with an ERP system as a data source for planning processes. Thanks to Arlanis Reply D&B can now process large amounts of data in real time.

Case Study

Sales Force Management and KPI Reporting for Abbott Nutrition

Arlanis Reply has successfully conducted the construction, implementation and rollout of a Salesforce Sales Cloud for Abbott Nutrition, creating country independent templates for the EU and the Middle East. Among other things, support for the iPad has been integrated as a front-end box in the field.

16.10.2012

News & Communication

Reply further strengthens its cloud practice with the acquisition of Arlanis, a leading player on Social Enterprise and CRM as a Service

Reply S.p.A. – listed on the STAR segment of the Italian Stock Exchange [MTA, STAR: REY] – extends its cloud practice acquiring 100% of the shares of Arlanis Software AG, a German company specializing in consulting and data integration leader in Continental Europe on Salesforce.com solutions.

03.02.2012

News & Communication

Riverland Reply wins DAB bank as new customer

Munich-based Riverland Reply, leading Oracle consultancy for German-speaking Europe, has won DAB bank as a new customer. Riverland Reply will provide DAB bank with support during its CRM system upgrade to Oracle Siebel 8.1.1.x. For Riverland Reply the project means greater involvement in the banking sector and recognition as a leading Oracle consultancy for financial services companies.

Presentation

Company Presentation 4brands Reply

We offer comprehensive, technology-independent consultancy services for IT system implementations. We master the processes within the value chain in the consumer goods industry. Our particular strength lies in marketing, sales and logistics. With industry templates, we are able to accelerate our customers’ projects and reduce their risks.

Best Practice

xpressCSI: innovative consumer and complaints services through all contact channels

Consumers use the phone, contact formula on manufacturer Web sites, e-mail as well as Internet forums to make requests and post criticism about products they have purchased. Successful international consumer goods companies leverage these sources of information for their innovation process as well as for promotional consumer campaigns. Brand-conscious consumers are targeted with newsletters, product information, and trial samples.

CRM for Retail

Case Study

Rotkaeppchen-Mumm Sektkellereien: fit for the future with Reply

The elegant bottles in the sparkling wine cellars of Rotkaeppchen-Mumm Sektkellereien represent a unique success story for the leader in the German sparkling wine market. To help maintain its position, the company has replaced its previous CRM solution with the leading consumer goods customer management and mobility software platform implemented by 4brands Reply.

Rotkaeppchen-Mumm Sektkellereien fit for the future with Reply 0

Best Practice

xpressCAS: leading CRM-platform for the consumer products industry

Use the xpressCAS template to quickly and affordably switch over to Accenture CAS – the world’s leading CRM platform for the consumer goods industry

17.10.2011

News & Communication

Reply wins Microsoft Cloud Award

At this year’s Microsoft German Partner Conference in Hamburg, Reply Deutschland was awarded the coveted Microsoft Cloud Service Partner Excellence Award FY 2011.

Key to the award was the consistent integration of Microsoft Azure Cloud into Reply’s own company strategy and their proactive promotion and support of the concepts of Public Cloud and Azure.

Best Practice

Transport and Logistics: a complex market - a topic for our experts

Business procedures and challenges The industry is constantly moving: air traffic, railway passenger travel and cargo traffic, local public transport, ships and harbours, logistics companies, delivery services, as well as couriers, express services and package services—in the area of transport and logistics, business processes are so complex and dynamic that they place very high demands on an efficient use of company data.

Best Practice

The complex market in the pharmaceuticals industry - a topic for our experts

Business processes and challenges. Pharmaceutical companies move within specific framework conditions which are determined by many layers of factors. Whether in human or veterinary medicine, whether it’s a company with its own research and development department, manufacturers of ethic products or generics (OTC)—efficient business procedures ensure a strong position in the complex medicines market.

Case Study

CRM in sales - for a healthy position in the market

The German subsidiary of a global company takes on a trend-setting position with its wide product range consisting of several hundred well-known products for human and veterinary medicine. The sales and distribution is consolidated in collaboration with Riverland Reply. This is an important milestone to continuously strengthen the important position of the company in the pharmaceutical market. In order to successfully align the sales department, to gain efficient sales processes company wide and to reduce the gaps in the CRM – circuit, Riverland Reply implements Oracle Siebel CRM and Oracle Business Intelligence.

Case Study

Exceptional project processes - unusual on demand solution

A leading German automobile company with highly complex requirements and exceptional project processes is successful with Riverland Reply and individually composed Oracle CRM On Demand.

Integration

Case Study

GROM: cutting-edge technology for the taste of "ice cream like it used to be"

GROM company is in a pattern of domestic and international growth that requires the right IT support. The recent introduction of Microsoft Dynamics AX 2009 has been a necessary and inevitable shift for GROM. The project has been entrusted to Cluster Reply, the Reply Group company specialising in consulting services and system integration in Microsoft technologies.

GROM cutting-edge technology for the taste of

Case Study

The 360° customer view with clear CRM processes: European-wide, specific

A leading German automobile company opts for CRM processes with Riverland Reply in the B2C field for: eight European markets, numerous interfaces such as eCommerce, retailer portals, contract and leasing systems. This highly developed CRM successfully puts the customer in focus.

04.10.2011

News & Communication

Reply Germany at the CRM Expo 2011 in Nürnberg

The CRM Expo is the leading special interest fair for Customer Relationship Management. Nowhere else is this topic presented in this diversity and this high level. From October 5th – 06th , 2011 consultants, experts and companies will meet in Nürnberg Messe to exchange their experiences in software, strategies and discuss new Trends in CRM. As Microsoft Gold Certified Partner Cluster Reply is part of Microsoft’s booth in hall 12, booth no D20. At SAP’s booth in hall 12, No E22/5 Syskoplan Reply presents its SAP CRM solutions.

Case Study

Volkswagen Financial Services United Kingdom: a mobile solution for auditors

With the support of Syskoplan Reply and BlackBerry, Volkswagen Financial Services (UK) Ltd. is equipping employees with BlackBerrys that have an innovative application: Employees can audit vehicles from their BlackBerrys for over 750 dealers and transfer the results remotely to a SAP-based back-end system. This makes the data recording more exact and reliable than before. The company increases its transparency, maintains more control of the financed vehicles and, therefore, minimizes its credit risks.

Best Practice

Xpress Middleware Manager

Xpress Middleware Manager assists with direct technical and process-oriented monitoring and error analysis of CRM middleware as well as with problem resolution.

Best Practice

Xpress EMMA – SAP for mail order business

From campaign management through to delivery, from customer orders through to after sales customer service, Xpress EMMA offers you a pre-configured mail order solution based on standard SAP products.

Best Practice

Xpress Bonus Campaign Manager – a new dimension in sales promotion, control of dynamic sales targets

The Xpress Bonus Campaign Manager enhances the SAP-ICM (Incentive and Commission Management) through dynamic control of bonus and commission rules. In addition to fixed commission contracts, additional measures can be negotiated for creating incentives in the sales organisation in order to increase the overall turnover or just for certain product groups within a limited period of time.

Best Practice

Credit Allowance Processing - Extension for SAP Business ByDesign

Xpress Reply develops extensions of SAP Business ByDesign that specifically address the needs of B2C business and mail order business. SAP Business ByDesign is a fully integrated on-demand business software for small and medium enterprises.

08.11.2011 - 10.11.2011

Event

SAPPHIRE NOW 2011

Syskoplan Reply participates in the SAPPHIRE NOW from 8 to 10 November in Madrid. At its stand Syskoplan Reply presents new technological developments in areas like: mobile CRM, Business Intelligence with SAP Business Objects and the Reply-Solution SQM (Supplier Qualification Management).

23.06.2011

Event

SAP World Tour 2011

Syskoplan Reply participated in the SAP World Tour 2011, that was on 23 June 2011 in Milan - Congress Center Fiera Milano City.

21.06.2011

Event

Reply Xchange 2011

Reply Xchange, the annual appointment organized by Reply to share knowledge on new technologies, was on 21 June at the Conference Centre of Bocconi University in Milan.

18.05.2011

Event

Customer Experience Management World Tour 2011

Aktive Reply took part into the Italian appointment of the Adobe CEM World Tour 2011, that will be held in Milan on 18 May 2011.
The event was an important opportunity to share knowledge with renowned speakers and to meet industry experts. Live sessions on existing technological solutions were available, but there were also hints to improve the quality of the offered services and to continue to be competitive.

Presentation

Customer Sentiment Analysis

New technologies have enabled a greater ease of circulating information, and their rapid take-up by companies as tools for customer communication and relationship offers both major opportunities and issues requiring extremely careful handling. 4cust Reply can help businesses to identify drivers representing the brand, that will be monitored in order to meet goals.

Presentation

Customer Behaviour Analysis

Business decisions rely on assumptions, analysis and knowledge of consumer. Understanding consumer behavior is key. 4cust Reply can help improving customer experience, a top priority for many organizations.

Presentation

CRM as a Service

4cust Reply mission is to support the Customer to identify, design and deliver the best CRM Strategy, in terms of processes, organization and technology. Innovative CRM Services are used to target customer admiration, with the aim to give an appropriate answer to CRM evolution needs through services based on the new SaaS paradigm

Best Practice

CRM & eCommerce as a Service

Reply’s special CRM on-demand solution allows businesses to get the maximum efficiency and advantages offered by the application of cloud computing to customer experience and the most sophisticated multi-channel sales models.

Best Practice

CRM & eCommerce as a Service

Reply’s special CRM on-demand solution allows businesses to get the maximum efficiency and advantages offered by the application of cloud computing to customer experience and the most sophisticated multi-channel sales models.

Best Practice

Financial Services - Customer Insight

The objective of Customer Insight is to acquire, develop and retain customers using data and information from a customer’s dealings with the organisation to offer the ‘right’ products and services at the most appropriate time. Expert knowledge is required to develop and support a Customer Insight programme. Greymatters Reply has extensive expertise in this area and also partners with specialist providers of applications and systems that support these initiatives.

Presentation

Customer Experience Management

Customer Experience Management (CEM) is the process of strategically managing a customer’s entire experience with a product or company. While CRM strategies and solutions are designed to focus on product, price and enterprise process, with minimal focus on customer need and desire, CEM takes into account also customer expectations and the value of customer’s perceived sentiment.

Best Practice

Xpress Reply: IT Solutions for the trade industry

Xpress Reply GmbH & Co. KG specialises in supporting customer centric processes in the B2C environment. It supports trade and mail order companies with the implementation of integrated software solutions for multi-channel business.

10.01.2011

News & Communication

Improving credit procedures with the electronic credit template: Volkswagen Financial Services AG introduces “syskoplan e.KV” solution

Making credit decisions for business customers is a particularly delicate matter – these decisions involve high volumes and individual risks as well as complex customer structures. To do justice to the variety of requirements in the credit decision process, Volkswagen Financial Services AG has introduced the “syskoplan e.KV” solution for corporate customers and key accounts.

Case Study

HSE24: Home shopping company integrates its service processes with SAP CRM

Home Shopping Europe GmbH (HSE24) was Germany’s first TV shopping channel. Twelve years on, the Munich-based company offers both TV and Internet shopping services, broadcasting nationwide via cable and satellite on its own channel and reaching 40 million households in Germany, Switzerland, and Austria. HSE24 implemented with the help of cm4 and syskoplan a new platform for service and sales processes to achieve an integrated view of the enterprise, manage high-performance call centers, services, and sales processes in real time and enable multichannel capabilities (Internet, telephone, fax).