14.10.2014 - 16.10.2014 / Leipzig

Event

DSAG-Annual Congress 2014

Reply will again participate in this year‘s DSAG Annual Congress from October 14-16 in Leipzig. This year’s motto of the Congress is “Customer First – on the search for future orientation and sustainability”, where the customer view is the focal point.

CRM and BI for Banks

Case Study

DAB Bank focuses on optimization in the CRM and BI upgrade

Especially in banking, BI solutions are important management tools that enable decision making and the preparation of marketing campaigns based on facts. DAB Bank chose Riverland Reply for upgrading Siebel Customer Relationship Management (Siebel CRM) 8.1.1.7 with Computer Telephony Integration (CTI) as well as to integrate Oracle Business Intelligence 11g (OBI).

Microsoft

Award

Microsoft Dynamics President’s Club
for the second year running

Cluster Reply has been re-confirmed among the top five percent Microsoft Dynamics partners worldwide who reach key business milestones, while maintaining a constant dedication to achieving high levels of customer satisfaction and an active pursuit of product and technological innovation.

Contextual Marketing

Product

How to engage your customers with a tailored experience

Hi engage is a Contextual Marketing solution that enables brands and companies to open new, direct and customized communication channels with their customers.

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CRM FOR ENERGY

Best Practice

SMART SELLER TO SUPPORT SALES CAMPAIGNS FOR THE ENERGY WORLD

Energy suppliers are competing with each other to expand their customer base, retain their most profitable customers and maximise sales margins. Smart Seller is a solution designed by Reply to support sales campaigns for both gas and electricity suppliers, with a single or dual-offer approach.

CUSTOMER LOYALTY

Best Practice

BUILD AND KEEP CUSTOMER LOYALTY USING THE COALITION PROGRAM

A coalition loyalty program involving several partners enables businesses to pool their customer bases and incentivises consumers to share personal information in exchange for promotions, coupons, prizes and loyalty points. Reply’s coalition loyalty model boosts ROI by reducing churn.

Omni-channel Experience

Best Practice

IT'S ALL ABOUT SERVICES FOR CUSTOMER

​Every customer deserves to be satisfied and expects a unique experience over all channels. Reply exploits its competences on Customer Engagement, Mobile, and Internet of Things to help companies to face all changes of the Customer Service world.

Pay-per-View System

Case Study

Reply realizes the Pay-per-View management systems for Mediaset Premium’s Digital Terrestrial

Reply worked with Mediaset’s Systems Management to develop the application processes, to create the Pay-per-View systems and the integration architectures on the Digital Terrestrial platform.

CRM for Automotive

Case Study

IMPROVE VOLKSWAGEN CRM FOR FLEET MANAGEMENT

Volkswagen fleet management business has been integrated into complex processes and strengthened with Oracle Siebel CRM, Oracle BI and BI Publisher International.

CRM for Broadcasters

Case Study

Mediaset Premium: the evolution toward a customer-centric model

Reply is one of the the main IT partners of Mediaset for the Premium initiative and is accompanying the growth of new business by contributing to the definition and fulfillment of the plan for the implementation and development of systems to support business.

SAP HANA & GAMIFICATION

Case Study

A company-wide SAP CRM solution for SCHOTT

In order to improve the company's competitiveness, SCHOTT decided to implement a company-wide CRM solution. Syskoplan Reply supported the international implementation of a future-orientated CRM solution based on SAP HANA, which includes gamification elements.

A company-wide SAP CRM solution for SCHOTT 0

Integration

Best Practice

Arlanis Reply Integration Platform

The Arlanis Reply integration platform is a universal data conversion system to quickly and easily convert data from any data format into any other format. It is suitable for almost any project and, due to the specially developed architecture, can be perfectly integrated into other applications. The integration platform can migrate data from one system into a different system, exchange data via B2B and create import/export interfaces to applications.

05.06.2014 / Frankfurt am Main

Event

QlikView CRM Forum

Reply participates in the QlikView CRM Forum, the event dedicated to the most current CRM trends. The Forum shows opportunities for the marketing, sales and service departments of companies when using QlikView technologies.

25.03.2014

Event

Beyond CRM: Salesforce.com explained by Arlanis Reply

Arlanis Reply organised, in partnership with Salesforce.com, a workshop to show all the functionalities offered by the Salesforce.com platform. The event was held in Milan on 25 March 2014.

10.03.2014 - 14.03.2014

Event

CeBIT 2014

Reply will participate at the CeBIT, the biggest global event of the IT-industry, from 10 to 14 March 2014, in Hannover.

26.02.2014

Event

Manufacturing Innovation Summit 2014

Cluster Reply attends the Manufacturing Innovation Summit in Stuttgart on February 26, 2014. The Manufacturing Innovation Summit 2014 focuses on the interaction of customers of the high-tech, automobile and manufacturing industry.

16.02.2014 - 20.02.2014

Event

EuroShop 2014

Xpress Reply and Syskoplan Reply will participate in the EuroShop 2014, the worldwide leading fair for retail trade. Being staged for the 18th time by Messe Düsseldorf together with the EHI Retail Institute, EuroShop will again be for the retail industry what it has been for years.

Reply CRM Strategic Framework

Best Practice

Are you ready for a breathtaking customer journey?

Reply’s new CRM framework helps businesses to increase engagement and foster loyalty among their end consumers in an omni-channel experience. The framework exploits the potential in the data, integrates traditional CRM systems, and reaches the consumer at various digital touchpoints throughout their customer journey.

Are you ready for a breathtaking customer journey? 0

Social Media

Brochure

Arlanis Reply Social Media Command Center

Social Media plays a powerful role in growing your business. It is effectively now an additional customer communication channel, alongside call centres, stores and phones. With the opening of the first Social Media Command Center in Continental Europe running on Salesforce.com technology, Arlanis Reply is enabling companies to listen to global communications across the social web in real-time and in a completely new way.

12.12.2013

News & Communication

Arlanis Reply opens the first Social Media Command Center in Germany powered by Salesforce Radian6™

Arlanis Reply, the Reply Group’s company specialising in Salesforce solutions, opens in Munich its first Social Media Command Center powered by Salesforce Radian6. The Center is a dedicated area where brands can listen and engage in social conversations.

Best Practice

Riverland Sync – Efficient and Secure Deployment for Oracle CRM On Demand

Oracle CRM On Demand is one of the leading CRM solutions on the market. Despite the extensive scope of services and the technically sophisticated architecture, the deployment process presents user companies with significant challenges. This is where Riverland Sync comes in. Riverland Sync is a browser-based solution for the efficient and secure execution of Oracle CRM On Demand deployments.

05.11.2013

News & Communication

Syskoplan Reply wins the SAP HANA Summer School

Sykoplan Reply- the Reply company specialized on SAP solutions - wins with a SAP HANA-based data mining solution the SAP HANA Summer School. The solution of Syskoplan Reply is an application for the analysis of CRM data. The SAP HANA Summer School offers young talents the opportunity to create SAP HANA use cases together with companies.

Best Practice

Modern search for Oracle Siebel CRM - quick results without extensive searches

So simple, and yet so decisive. With the quick, easy and effective Riverland Reply search solution for Oracle Siebel CRM, users have information from their CRM system at their fingertips at any time. Modern Search for Oracle Siebel offers the benefit of modern search functions with which users of Internet search engines are familiar.

22.10.2013

News & Communication

Cluster Reply wins Microsoft best Windows 8 Partner award

Cluster Reply, a Reply Group company specialising in consulting and systems integration services on Microsoft technologies, has won the Microsoft best Partner award for the skills and abilities demonstrated in the implementation of Desktop Deployment projects on Windows 8.

CRM for Finance

Case Study

"Enabling the order flow" at DEUTSCHE Börse

Implementation of marketing campaign management and stock exchange specific business partner structures; significant involvement in coordinating development and in realizing functional extensions and system integration have been realised by Reply.

24.09.2013

Event

Forum Banca 2013

Blue Reply and Iriscube Reply took part in Forum Banca 2013, an event dedicated to presenting systems, solutions and technologies for Banks and Financial Institutions. The event was held on 24 September 2013 in Milan.

24.09.2013 - 26.09.2013

Event

CRM Expo 2013

Cluster Reply and Syskoplan Reply took part in the CRM Expo 2013, the leading Trade Fair for Customer Relationship Management, that was held in Stuttgart from 24 to 26 September 2013.

02.07.2013

Event

Salesforce Customer Company Tour

On the Salesforce Customer Company Tour on 2 July 2013 in the ICM in Munich participants can learn new ways of networking with customers – from the cloud, mobile or via social networks. Arlanis Reply has a booth and informs about topics such as Salesforce consulting, integration, extension as well as social marketing and social media monitoring.

25.04.2013

Event

Arlanis Reply Salesforce Customer Day

Arlanis Reply AG invites you to the 3rd Salesforce Customer Day on 25 April 2013 in Frankfurt am Main. In addition to customer reports from the field , ideas on current issues and possible solutions, this is also a great opportunity for the mutual exchange of experience and know how on all aspects of Salesforce CRM: Sales and Service Cloud as well as  Social Media.

19.03.2013

Event

Manufacturing Innovation Day

Cluster Reply is taking part in the Manufacturing Innovation Day, an event organized by Microsoft, on the 19 of March in Stuttgart.

12.03.2013 - 14.03.2013

Event

Informatica Day

Target Reply took part in Informatica Day: Welcome to Virtual Data Integration which was be held in Milan on March 12 and in Rome on March 14, 2013.

CRM Strategy

Case Study

Reply lays the foundation for Lufthansa Passage’s updated CRM strategy

Riverland Reply supports Lufthansa Passage in formulating their CRM strategy. The project involves cooperation with the business departments for sales and customer service, the IT department and Lufthansa subsidiary Lufthansa Systems.

Reply lays the foundation for Lufthansa Passage’s updated CRM strategy 0

13.11.2012 - 16.11.2012

Event

SAPPHIRE NOW

Syskoplan Reply participates in the SAPPHIRE NOW from 13 to 16 November in Madrid. At its stand Syskoplan Reply presents new technological developments in areas like: SAP HANA, mobile CRM, Business Intelligence with SAP Business Objects and the Reply-Solution SQM (Supplier Qualification Management).

Best Practice

Arlanis Reply Company Profile

A variety of flexible solutions to expand the Sales and Service Cloud, as well as quick and easy data integration and migration.

Case Study

Customer Life Cycle Management for Brainlab

Beside the introduction of the Salesforce Sales Cloud, Arlanis Reply offered support for the introduction of the Salesforce Service Cloud for the help desk and the technical sales. In this context even the iPhone had been considered a front end for the field sales force.

Case Study

Salesforce CRM with call center connections for ImmobilienScout24

In just five months Arlanis Reply conducted the migration of the old system to a Salesforce system for ImmobilienScout24. By connecting an external call center cost savings were provided.

Case Study

Complex Customer Relationship Management for Fresenius Kabi

By Fresenius Kabi Salesforce was implemented as the central CRM system with a connection to SAP as the leading ERP system. This solution makes it possible for the user to control and to synchronize all the other systems with Salesforce.

Case Study

Customer Life Cycle Management for D&B

For D&B a Salesforce Sales Cloud was integrated with an ERP system as a data source for planning processes. Thanks to Arlanis Reply D&B can now process large amounts of data in real time.

Focus on Customer

Case Study

We focus on the customer at HSE24

HSE24 is one of the top addresses for modern and multi-medial home shopping. With its channel brands HSE24, HSE24 Extra, HSE24 Trend, this innovative mail-order company provides women over 40 with information on the latest trends via its online shop. In doing so, it links its interactive platforms TV, Online and Mobile in a consistent manner and offers lots of applications for smartphones, SmartTV and tablets. Syskoplan Reply has been supporting its longstanding customer HSE24 for nearly ten years now with the provision and further development of its IT systems.

We focus on the customer at HSE24 0

Case Study

Sales Force Management and KPI Reporting for Abbott Nutrition

Arlanis Reply has successfully conducted the construction, implementation and rollout of a Salesforce Sales Cloud for Abbott Nutrition, creating country independent templates for the EU and the Middle East. Among other things, support for the iPad has been integrated as a front-end box in the field.

16.10.2012

News & Communication

Reply further strengthens its cloud practice with the acquisition of Arlanis, a leading player on Social Enterprise and CRM as a Service

Reply S.p.A. – listed on the STAR segment of the Italian Stock Exchange [MTA, STAR: REY] – extends its cloud practice acquiring 100% of the shares of Arlanis Software AG, a German company specializing in consulting and data integration leader in Continental Europe on Salesforce.com solutions.

03.02.2012

News & Communication

Riverland Reply wins DAB bank as new customer

Munich-based Riverland Reply, leading Oracle consultancy for German-speaking Europe, has won DAB bank as a new customer. Riverland Reply will provide DAB bank with support during its CRM system upgrade to Oracle Siebel 8.1.1.x. For Riverland Reply the project means greater involvement in the banking sector and recognition as a leading Oracle consultancy for financial services companies.