Reply is the place to meet an incredible variety of enthusiastic, passionate, ideas-driven people, who want to make a difference and an impact.Would you like to know more?
Reply takes part in Europe’s most important annual gathering for IT and Business professionals who focus on the technologies and best practices that enable the customer experience. Attendees to the event will discover a greater breadth and depth of CX content.
Syskoplan Reply has developed a new customer care service using the chatbot technologies for a leading multi-utility company. The chatbot represents a new communication channel, addressing users’ need for reliable and immediate answers made available thanks to the use of artificial intelligence.
Edenred, the company behind internationally renowned products like Ticket Restaurant®, sought to modernise its sales processes and optimise company-wide collaboration across all departments. Arlanis Reply is helping Edenred to redefine processes and implement a cloud-based CRM solution.
On March 8, 2017, the Cluster Reply Summit 2017 "Autonomous Agents - the Future of Customer Interaction" takes place in Munich. In an exclusive round, Cluster Reply’s experts explain the latest developments to improve customer interaction with chatbot solutions in which autonomous agents actively communicate with customers.
A chatbot is not just about technology. A chatbot is a new, customer-oriented communication channel that uses machine learning tools to connect the company with its stakeholders.
Reply supports customers in the automotive industry by implementing ChatBot applications for Car Configurators, After Sales Services
and Customer Interaction Center Support.
Cluster Reply supports automotive companies in enhancing the customer service experience by the development of chatbot solutions that are connected with CRM and CIC systems and can seamlessly interact with call center agents. Automotive companies benefit from chatbots as cost-effective way to reduce call center times, increase customer satisfaction and create upselling potential.
airberlin opted to introduce Salesforce as the leading provider of cloud-based CRM solutions, and to use the support of Arlanis Reply as an experienced Salesforce Gold Consulting Partner. Arlanis Reply adapted Salesforce.com to the requirements of the customer, so that the Sales department can directly create contractual content using a flow / wizard.
Click Reply and Cluster Reply take part in Forum Retail 2016, the annual event created for professionals of the retail world. The event is an opportunity to share experiences and evaluate new ideas for the business of the future.
Reply outlines the right approaches that you can use to generate value, maximise customer satisfaction and deliver success.
Reply Digital Transformation framework merges state of the art methodological, business and technical approaches, in order to ensure effective delivery of a transformation program in a reduced time elapsed.
Reply takes part in Europe’s most important annual gathering of business and IT professionals focusing on customer centered initiatives. Attendees are able to know how complex
digital transformation projects have been successfully managed, bringing value to the enterprises and increasing customer satisfaction.
Arlanis Reply participates in the
Salesforce World Tour taking place in
15th-18th March 2016. Arlanis Reply supports companies in customizing Salesforce solutions according to their specific needs and business models.
Besides Marketing, Sales and Services, Arlanis Reply offers profound
expertise in the fields of Mobile and the Internet of Things (IoT).
Forge Reply has partnered with Daikin for the development and launch of Daikin YEAR app, an augmented reality calendar that facilitates seamless interaction with its users throughout the year.
Cluster Reply and Microsoft host an event to present a dynamic, collaborative and agile approach for sales within the Manufacturing market, based on the Dynamics CRM platform.
Syskoplan Reply developed a consistent
Customer Relationship Management solution for Deutsche Börse. SAP CRM standard software was refined to create a solution specially tailored to the needs of Deutsche Börse that optimally supports the business processes for the specialised areas.
Riverland Reply takes part in the Oracle
Modern Marketing Experience, on
17th - 19th November 2015 in
London, presenting the
Marketing Automation Services.
Reply takes part in the fiftheen edition of Auto CRM & Marketing Excellence which takes place in Rome from 10th to 11th November 2015.
Riverland Reply can support you with service-oriented, fast and scalable Oracle Cloud Solutions such as
Oracle Marketing Cloud, Oracle Sales Cloud, Oracle CPQ Cloud, Oracle Service Cloud and
Oracle Social Cloud.
Arlanis Reply and Riverland Reply participate in the Aviation Event, which takes place in Frankfurt, House of Logistics and Mobility (HOLM), on 6 July 2015.
Riverland Reply will host an event on
9 June 2015 at Hotel Roomers in
Frankfurt a.M. dealing with the topic:
Siebel CRM, MDM and Eloqua joining forces - Sales & Marketing in perfection.
HSE24 is one of the top addresses for modern and multi-medial home shopping. With its channel brands HSE24, HSE24 Extra, HSE24 Trend, this innovative mail-order company provides women over 40 with information on the latest trends via its online shop. In doing so, it links its interactive platforms TV, Online and Mobile in a consistent manner and offers lots of applications for smartphones, SmartTV and tablets.
Xpress Reply has been supporting its longstanding customer HSE24 for nearly ten years now with the provision and further development of its IT systems.
Hi engage is a Contextual Marketing solution that enables brands and companies to open new, direct and customized communication channels with their customers.
Arlanis Reply is a reliable partner for the conception, development, implementation and continuous improvement of your Salesforce.com CRM system. As a specialist for migration and integration of CRM solutions, Arlanis Reply focuses on innovative technologies such as PaaS (Platform as a Service), SaaS (Software as a Service) and Cloud Computing.
Cluster Reply participates in the 23rd CRM/BI Symposium on 24 September 2014 in Hirschberg Castle, Beilngries.
Cluster Reply has been nominated Microsoft Dynamics' strategic partner by Microsoft. This places Cluster Reply in the Microsoft Dynamics Inner Circle, a restricted group of highly-specialised international partners for Microsoft Dynamics technology.
During the Oracle OpenWorld 2014, the main Conference focusing on Oracle new technologies and methodologies, Reply organises, for the seventh year running, a meeting dedicated to the Oracle and Reply customers present in San Francisco.
Reply will again participate in this year‘s DSAG Annual Congress from October 14-16 in Leipzig. This year’s motto of the Congress is “Customer First – on the search for future orientation and sustainability”, where the customer view is the focal point.
Especially in banking, BI solutions are important management tools that enable decision making and the preparation of marketing campaigns based on facts. DAB Bank chose Riverland Reply for upgrading Siebel Customer Relationship Management (Siebel CRM) 22.214.171.124 with Computer Telephony Integration (CTI) as well as to integrate Oracle Business Intelligence 11g (OBI).
In order to improve the company's competitiveness, SCHOTT decided to implement a company-wide CRM solution. Syskoplan Reply supported the international implementation of a future-orientated CRM solution based on SAP HANA, which includes gamification elements.
Cluster Reply has been re-confirmed among the top five percent Microsoft Dynamics partners worldwide who reach key business milestones, while maintaining a constant dedication to achieving high levels of customer satisfaction and an active pursuit of product and technological innovation.
Energy suppliers are competing with each other to expand their customer base, retain their most profitable customers and maximise sales margins. Smart Seller is a solution designed by Reply to support sales campaigns for both gas and electricity suppliers, with a single or dual-offer approach.
A coalition loyalty program involving several partners enables businesses to pool their customer bases and incentivises consumers to share personal information in exchange for promotions, coupons, prizes and loyalty points. Reply’s coalition loyalty model boosts ROI by reducing churn.
Every customer deserves to be satisfied and expects a unique experience over all channels. Reply exploits its competences on Customer Engagement, Mobile, and Internet of Things to help companies to face all changes of the Customer Service world.
Reply worked with Mediaset’s Systems Management to develop the application processes, to create the Pay-per-View systems and the integration architectures on the Digital Terrestrial platform.
Volkswagen fleet management business has been integrated into complex processes and strengthened with Oracle Siebel CRM, Oracle BI and BI Publisher International.
Reply’s new CRM framework helps businesses to increase engagement and foster loyalty among their end consumers in an omni-channel experience. The framework exploits the potential in the data, integrates traditional CRM systems, and reaches the consumer at various digital touchpoints throughout their customer journey.
Reply is one of the the main IT partners of Mediaset for the Premium initiative and is accompanying the growth of new business by contributing to the definition and fulfillment of the plan for the implementation and development of systems to support business.
The Arlanis Reply integration platform is a universal data conversion system to
quickly and easily convert data from any data format into any other format. It is
suitable for almost any project and, due to the specially developed architecture, can
be perfectly integrated into other applications. The integration platform can migrate
data from one system into a different system, exchange data via B2B and create
import/export interfaces to applications.
Reply participates in the QlikView CRM Forum, the event dedicated to the most current CRM trends. The Forum shows opportunities for the marketing, sales and service departments of companies when using QlikView technologies.