Reply Logo
Menu
  • TOPICS
    TOPICS
    • Big Data & Analytics
    • Cloud Computing
    • Internet of Things
    • Mobile
    • Risk, Regulation & Reporting
    • Security
    • Social Networking & Crowdsourcing
  • JOIN
    JOIN

    join reply work with us

    Reply is the place to meet an incredible variety of enthusiastic, passionate, ideas-driven people, who want to make a difference and an impact.
    ​Would you like to know more?

    Go to careers​
  • ABOUT
    ABOUT
    • ABOUT
    • Reply At a Glance
    • All Reply Websites
    • CAREERS
    • OFFICE LOCATIONS & CONTACTS
    • INVESTORS (ENGLISH VERSION)
    • Financial News
    • Reply Share Information
    • Financial Highlights
    • Financial Calendar & Events
    • Financial Reports
    • Shareholders' Meeting
    • LOYALTY SHARES
    • Corporate Governance
    • Extraordinary Transactions
    • NEWSROOM
    • News
    • Events
    • Press
  • Login
    Your ProfileLogout
Choose language:
Reply Logo

Search

Financial Services

Best Practice

Insurance for a digital world

The digital revolution has radically altered consumer habits and profiles in all economic sectors, not least in insurance.

FOCUS ON: Mobile,

In Italy, the wide spread of Mobile devices (with over 55 million smartphones and tablets expected to be around by the end of 2014) with a diverse range of uses is accelerating that process exponentially. A new consumer model is emerging clearly in the insurance sector, too – a digital, multichannel customer who combines physical and digital channels as they please, depending on their needs at the time. Consumers are no longer a “passive subject” of information; rather, they actively create and share it on social networks (50% of Italians are social-media users). Insurance companies, which have traditionally been distant from their customers, are facing the challenge of building a “digital business” that really puts customers at the heart of their strategy, by:​

  • being there for them immediately when they are in real need
  • building bridges and learning more about one another
  • liberating them from the traditionally imposed choice of channel

e*finance consulting Reply partners Italy’s leading companies by devising multichannel, multi-access business strategies, digitalising their operations (with digital processes, digital signatures, and digital payments), and creating a customer experience & journey that chime with the customer-centric digital vision. e*finance consulting Reply is the established, authoritative digital partner for the Italian insurance market.

RELATED CONTENTS

Digital Transformation

Research

Trends in the US wealth management market

The US wealth management industry is undergoing significant transformation, meeting its challenges by leveraging technology. Financial advisory services are evolving from a traditional personal relationship approach to one of automation, emphasizing lower costs. New entrants are disrupting the market with innovative products and services, and established participants are adapting to the changes or losing market share. Assets are growing while the number of human financial advisors is shrinking. New operating models include discount and online brokerages and robo-advisors.​

Trends in the US wealth management market 0

12.06.2015 / Agefi Luxembourg

Press Article

Digital revolution in private banking and wealth management

What are the last month developments in the private banking and wealth management sector? What is the impact of the new regulations over your activity? Roberto Tognoni and Frederic Gielen, Partners, answer the Agefi Luxembourg's questions.

Customer Engagement

Best Practice

Proximity Commerce: It's all about the Conversation

The evolution of multiple channels for traditional retailers has resulted in fragmented operations leading to a poor user experience. Reply has coined a new term "Proximity Commerce" which better describes how retailers should approach Omnichannel. The new term "Proximity Commerce" seeks to encapsulate where retail is heading and fit with how customers and technology are driving the agenda for retailers.

Proximity Commerce It's all about the Conversation 0
 
 
 
 
Reply ©​​ 2021​ - Company Information -
 Privacy
  • About Reply​
  • Inves​tors​​
  • Newsroom​
  • Follow us on
  • ​
​
  • Privacy & Cookies Policy
  • Privacy Notice (Client)
  • Privacy Notice (Supplier)
  • Privacy Notice (Marketing)
  • Privacy Notice (Candidate)
​ Reply Enterprise Social Network​