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The convergence of Big Data with Artificial Intelligence has emerged as the single most important development that is shaping the future of how firms drive business value from their data and analytics capabilities.

Artificial Intelligence and Machine Learning are two very hot buzzwords right now, and often seem to be used interchangeably. Both terms crop up very frequently when the topic is Big Data, analytics, and the broader waves of technological change which are sweeping through our world. For both, the real value to enterprises depends on data.

Despite this, Artificial Intelligence and Machine Learning are not quite the same thing, but the perception that they are can sometimes lead to some confusion.

Artificial intelligence (AI) is the intelligence exhibited by machines. The term “Artificial Intelligence" is applied when a machine mimics "cognitive" functions that humans associate with other human minds, such as “Learning" and “Problem Solving".

Machine Learning (ML) is a class of algorithms that automates analytical model building and gives computers the ability to learn without being explicitly programmed. Using algorithms that iteratively learn from data Machine Learning allows computers to find hidden insights without being explicitly programmed.

AI & ML:

Artificial Intelligence and Machine Learning are of key importance to drive enterprise strategies.

Every day, new examples are coming out of new problems being solved and old markets being disrupted by what is collectively called “AI”. Broadly speaking, Artificial Intelligence can support three important business needs:

  • Automating business processes
  • Gaining insight through data analysis
  • Engaging with customers and employees

The teknowlogy PAC INNOVATION RADAR shows Reply at the top of AI-related Services in 2020


It refers to the techniques where a human supported by a machine is trying to extract information and insights from data. This includes predictive models on the higher level.


It is the science of creating algorithms and programs able to learn on their own on the basis of heterogeneous data sources such as systems, things and humans.

artificial intelligence

It is the study of how to create intelligent agents. In practice, it is how to program a computer to behave and perform a task as an intelligent agent (say, a person) would.


After a couple of years of experience within Machine Learning projects there are some lessons that we have learnt.

Read More
  • AI AND ML…

    … they make results when you have a problem in which defining all the possible conditions and rules that are describing that a particular problem requires an infinite amount of time. An algorithm can understand how to define all those infinite rules from data.

    AI is about intelligent machines that self-write the infinite set of rules to automate a task from data.


    AI starts from different sources of data: Historical, User Generated and Real Time. To train a deep neural network you need real Big Data.

    Without real Big Data you will not have results with AI.


    If you only have 10 examples of something, it’s going to be hard to make deep learning work. Any business that has tens or hundreds of thousands of customer interactions has enough scale to start thinking about using these sorts of things.

    «Deep learning takes at least 100,000 examples» - Google Brain chief, Jeff Dean.


    Our people can easily do it in a couple of days during an hackathon. But since a bot is hiding complexity, and the fantasies of customers about them are many, it is really hard to meet expectations without experience and the required skills.

    Chatbots are easy to setup, but complex to deliver at the level of customer expectation (and fantasy).


    If a customer wants a bot or a smart app without the proper time for training it we run the risk of a disappointing result. And since AI & ML take time, the customers need to understand the sooner they start, the better it is.

    The early adopters of AI and Machine Learning in analytics will gain a huge first-mover advantage.



We have entered a promising new era of computing, where advances in machine learning and artificial intelligence are creating a resurgence of interest in conversational interfaces and natural language processing.
This boosts potential for conversation as the new mode of interaction with technology.

Conversational Systems are intelligent machines capable of understanding language and conducting a written or verbal conversation with a user. Their objective is to provide informed answers, assistance, help in direct channel interaction and possibly in real time.

The adoption of Conversational Systems is aimed at improving Customer Experience by steering Human-Machine Interaction.


Chatbots, virtual and voice assistants, and robots are a powerful communication asset, an expression of the brand’s personality and a tool to create emotional bonds with customers and employees.

The Reply conversational-first approach would allow for a holistic, top-down perspective of a customer's entire digital landscape, embracing the next digital revolution, enhancing brand safety and dramatically boosting efficiency and customer satisfaction.

Discover more about the power of conversation


More and more often people have to communicate with machines – and vice versa. But the change from "screen design" to "voice design" holds many pitfalls.

Reply's Voice Machine Interfaces initiative offers companies one-stop expertise and consulting to implement a Voice First strategy in a meaningful way.

Discover more about latest trends in the field of Voice Machine Interfaces


Conversational systems are designed for conducting a conversation via auditory or textual methods, convincingly simulating how a human would behave and taking advantage of sophisticated Natural Language Processing and Understanding capabilities.

Reply framework Robotics for Customers introduced a Human centered design approach for conversational interfaces, aimed at creating “experience systems”, by humanizing processes and exploiting advanced technology. Besides, the Personality by design approach is the methodology aimed at shaping Bot personality, thus enhancing design of interaction styles, by humanizing Customer touchpoints and augmenting user experience.

Download Brochure about Conversational Systems and Reply’s Solutions


Conversational interfaces, based on voice interaction or chat, are rapidly spreading in common use. Messaging platforms allow interaction with chatbot while smart speakers (Amazon Echo, Google Home, etc.) have quickly spread today.

Reply develops conversational agents in the field of customer care and personal assistant. In the world of customer care, there are several applications of chatbots to increase the effectiveness of the help desk services. Personal assistants provide support in daily tasks.

Read more about Chatbots


E-commerce and retail trade continue to develop. In the past, ongoing development was often driven primarily by technological progress, but this is no longer the case, as the focus nowadays is often placed on the customers and their changing behaviour when it comes to buying.

Input/output devices for voice-supported shopping are already available and can be exchanged as and when required: the smart watch on the wrist, voice recognition in the car or even specialised voice assistants like Amazon’s Alexa or Google Home.
If natural language cannot be used due to, for example, the current situation or the surroundings, informal written orders can also be placed via messengers such as WhatsApp or Telegram. Based on SAP Hybris as a Service (YaaS), Reply Voice Commerce provides a package that can be used to communicate with various services on the in/output devices via a generic interface.

Read more about Reply Voice Commerce


One of the first cases where the Robotics for Customers approach has faced Chatbots has been in the automotive industry, where online assistants have been conceived for product presentation and catalogue configuration.

The way people shop for cars has changed markedly

For the automotive sector, Reply is offering a chatbot solution to instantaneously and fully automatically handles customer interactions dealing with a wide range of topics such as car configuration, customer survey, after-sales service.

Chatbots have the potential to convincingly mimic human actors and even pass the Turing test


Reply has developed a new customer care service using the chatbot technologies for a leading multi-utility company. In addition to its ability to interact with a human speaker, the chatbot implements an end-to-end process that identifies and extracts the information required by the user from back-end systems, supplying this information in real time within the context of a conversation carried out in natural language. The interaction between the user and the chatbot is immediate and does not require login procedures, resulting in a marked improvement of the service offered to the customer.

The New Challenge for Contact Centre Automation


In recent decades, we have witnessed the emergency of an increasingly robotic society and the growth of complex artificial intelligence. We are in a world where the conversation is the interface and the personality is the new User Experience.

Conversations with bots follow the same rules as communication between people

Data Driven Machine Learning Robots

Intelligent Process Automation

Data Robotics, defined as the set of technologies, techniques and applications required to design and implement a new automation process based on self-learning and artificial intelligence technologies, facilitates the introduction and integration of automation into organisational processes. Thanks to the application of “smart” technologies Intelligent Process Automation guarantees an improvement of Robotic Process Automation, facilitating the evolution from solutions that handle straightforward and recurring tasks, to new paradigms based on machine learning techniques.

Intelligent Process Automation 0



Today’s cutting-edge technology already allows businesses not only to look at their historical data but also to predict behavior or outcomes in the future—for example, by helping credit-risk officers at banks to assess which customers are most likely to default or by enabling telcos to anticipate which customers are especially prone to “churn” in the near term (exhibit).

Prescription is the most advanced stage of Machine Learning, because it is, after all, not enough just to predict what customers are going to do; only by understanding why they are going to do it can companies encourage or deter that behavior in the future. Technically, today’s machine-learning algorithms, aided by human translators, can already do this.

Some samples of Reply’s experience: Machine Learning for Fraud Fighting and Insurance Fraud Detection via Unsupervised Learning Methods



From an organization perspective, a Recommendation System can be built on a small amount of data, which can be as diverse as an organization may hold in specific business domains.

Reply introduced a unified development strategy for Recommendation Systems which allows different kinds of services to be developed and implemented in a straightforward manner, from prototypes to production environments. The data processing engine is provided by advanced analytics, typically built using AI-driven and Machine Learning capabilities. Download Brochure about Recommendation Systems and Reply’s Solutions

Some samples of Reply’s experience: Bringing Recommendation Engines in Production Environments and The Banca Mediolanum Case


Image and Video Recognition

Reply adopts innovative Deep Learning techniques for the recognition of images and videos. These techniques, based on neural networks (eg Convolutional Neural Network) allow the use of networks pre-trained on general datasets, or the creation of customized networks on specific datasets. It is so possible to realize recognition engines that allow the identification of specific objects and / or features in videos and images, and the characterization of the sentiment of facial expressions, too.

Reply already developed projects in these field, including the recognition of sentiment in the customer care field, augmented reality (recognition of specific objects to guide the application logic), visual verification of anomalies, the counting of objects on the shelves, etc.

Written and Spoken Language Recognition

Language identification is a Machine Learning technique that allows not only the conversion between voice and text, but also the understanding of the meaning of the text itself. Deep Learning, and specifically frameworks like TensorFlow, are used today to create sophisticated learning models.

Reply has gained the skills for the integration of smart speakers and the know-how necessary for the realization of language recognition models based on the most advanced platforms. Semantic search engines together with machine learning algorithms support the identification of the most relevant results to the requests.

Featured Business Case: Natural Language Processing across the Automotive Value Chain

Featured Whitepaper: Voice Interaction Gets Contextual

Best Practice: The rise of Conversational Interfaces

Data Analysis

White Paper

AI-Powered Data Automation

Reply strongly believes in the AI-Powered Data Automation approach: we are actively exploring, testing the tools available in the commercial landscape and experimenting them in order to better understand the advantages and disadvantages of this new trend based on Artificial Intelligence and Machine Learning.

AI-Powered Data Automation 0

Robotic Process Automation

Case Study

Automating back-office to improve efficiency

Sprint Reply, a Reply Group company specialising in Intelligent Process Automation, and e*finance Reply, a Reply Group company specialising in Management Consulting services for Finance Institutions, supported Cattolica Assicurazioni in automating its back-office processes.

Automating back-office to improve efficiency 0


News & Communication

SPOT, a quadruped robot at the service of archaeology to inspect archaeological areas and structures in safety

One of the latest monitoring operations of the archaeological structures was recently carried out with the aid of Spot, a quadruped robot capable of inspecting even the smallest of spaces in complete safety, gathering and recording data useful for the study and planning of interventions.

Risk, Regulation and Reporting

Best Practice

Loan Origination and Monitoring: New Approaches and Future Developments

In an economic scenario revolutionised by the Covid-19 pandemic, Reply leverages AI & ML to support financial institutions in their credit origination and monitoring activities.

Adversarial Machine Learning

White Paper

Is Machine Learning a secure world?

The growth of ML in terms of adoption by companies is proceeding year on year in great strides. Along with the many benefits that ML can bring to your business, there are new challenges in the field of Cyber Security that require a total revolution of security models applied to daily use technologies in classic scenarios. The threat that companies must prepare to fight and contain goes by the name of AML, which stands for Adversarial Machine Learning.

Is Machine Learning a secure world?


Case Study

Artificial Intelligence to automate the quality control of clinker

Italcementi has recently collaborated with Cluster Reply to automate the quality control of the analysis processes of clinker, the fundamental component of cement. The solution introduced, which is based on the adoption of artificial intelligence and machine learning algorithms, enables the real-time processing of images acquired through electron microscopy, through detailed and in-depth analysis of the samples in question.

Artificial Intelligence to automate the quality control of clinker 0


Best Practice

EDGE AI: developments and applications

Executing ArtificiaI Intelligence and Machine Learning directly on Edge devices paves the way for a new era of Intelligent and Autonomous things. Reply has gained considerable experience and technical expertise in the Edge AI landscape through numerous projects, using Autonomous Mobile Robots and drones in various scenarios.

AICX Trend Research


The AI-enhanced Customer Experience

Empowering your organisation with an AI-oriented approach can support you in effectively reaching your customers and building an increasingly personalised user experience.

Reply’s data-driven research has tracked and measured the most compelling trends in the field of Artificial Intelligence for Marketing

The AI-enhanced Customer Experience 0

AI solution

Best Practice

Smart Data Room to transform labor and paper intensive processes

According to regulatory knowledge, business expertise and technical skills, Reply has designed and developed a “Smart Data Room” solution, designed to be deployed to support the onboarding process for NPL management. The solution transforms manual process by automating the activities performed by NPL Loan Managers, leveraging ML and AI technologies, and transforming the NLP onboarding phase.

AI-powered tool

Best Practice

The impact of AI Tools in the Software Development Industry

The AI application to the Software Development Life Cycle (SDLC) is evolving rapidly, leading to the deployment of new tools and a progressive evolution: from human operators to AI-powered tools. Reply is ready to support its customers with the adoption of the most innovative AI-Powered Software Development tools that are revolutionising the software industry.

The impact of AI Tools in the Software Development Industry 0

Artificial Intelligence & Cloud


Artificial Intelligence & Cloud - Master Hands-on Innovation

It is a unique programme, recognized by MIUR (Ministry of Education, University and Research) and developed in collaboration with Politecnico di Torino, to offer a professional specialization in the most innovative fields of the IT sector. The second edition of the Master’s programme on Artificial Intelligence and Cloud is scheduled to start in January 2022 and a maximum of 40 students will be admitted.

Artificial Intelligence & Cloud - Master
Hands-on Innovation 0


Best Practice

Communicating directly with your customers

A chatbot is not just technology: it’s a tool for communicating with the customer in an increasingly direct and innovative way.

Machine Learning Reply works alongside companies to offer customers a channel that best represents the voice of the brand in the relationship with the end consumer, through an ecosystem approach.


Case Study


In many banks, the daily work routine is defined by repetitive processes. However, many of these processes can be automated. Leadvise Reply and Sparda-Bank München eG establish enterprise-wide automation solutions with Robotic Process Automation (RPA).


Best Practice


According to our experience the key for a successful project is to integrate different approaches, considering different perspectives (Business, IT, People etc.) from the very beginning of an IPA project.

The Reply IPA implementation approach consists of five phases, combining agile development with classical project management procedures.


Collision Detection

Case Study


Together with the City of Regenburg and the University of Regensburg, Autonomous Reply is designing a safe, smart city with autonomous vehicles. The aim is collision avoidance, by involving all road users in the interaction between autonomously driving things.





Reply has been working on the new branch of AI-powered transpiler tools, in line with always aiming to provide the best market solution to companies that need to translate their code base into a new programming language, which can be newer, faster and, potentially, cheaper than the old one.

Artificial Intelligence



A data-driven study to discover Artificial Intelligence trends, figures and business opportunities.

Find out more FROM Reply's survey on current developments in Artifical Intelligence!

The Power of Conversation

Best Practice

Dive into the world of conversational interfaces

Chatbots, virtual and voice assistants, and robots are a powerful communication asset, an expression of the brand’s personality and a tool to create emotional bonds with customers and employees. The Reply conversational-first approach would allow for a holistic, top-down perspective of a customer's entire digital landscape, embracing the next digital revolution, enhancing brand safety and dramatically boosting efficiency and customer satisfaction.

Dive into the world of conversational interfaces 0

Autonomous Mobile Robots

Best Practice

Bringing AI and Cloud on the move

Autonomous Mobile Robots (AMR) are the next evolutionary step for Automated Guided Vehicles (AGV) and are able to move independently from a central infrastructure. Reply and Microsoft have developed a use case for vehicle damage inspection, fully automating the process using Artificial Intelligence (AI), Cloud Computing and state-of-the-art Autonomous Mobile Robot (AMR) technology.

Bringing AI and Cloud on the move 0

Virtual Assistant

Case Study

A virtual assistant for physical branches

Machine Learning Reply was involved in the creation of a virtual assistant for a leading banking company. The solution consisted of a hologram capable of welcoming customers in a physical branch. Thanks to Artificial intelligence techniques, the assistant helps customers with banking services in a digital interaction, just like a real bank employee would do in a physical branch.

Voice Interaction

Case Study

TIMMusic is available everywhere, at any time, on any device

Open Reply supported TIM to decline its music platform on multiple devices, created a skill for Amazon and Google voice assistants and enforced its presence into automotive platforms such as Android Auto and Apple CarPlay.



The State of Intelligent Process Automation

What is the state of Intelligent Process Automation within the European market?

Fill in our survey and get a free IP assessment of your business processes.

The State of Intelligent Process Automation 0

Voice Machine Interfaces

Best Practice

Sentiment Analysis: The Next Level of Voice Assistants

The next level of complexity is currently developing for voice assistants: recognizing emotional context. Reply gives an overview of sentiment analysis, the technology that makes this possible.

Sentiment Analysis The Next Level of Voice Assistants 0

Voice assistant

Case Study

"Alexa, ask cook garofalo for the recipe of the day"

Pasta Garofalo in collaboration with Cook, the Corriere della Sera’s cooking site, decided to rely on Xister Reply’s extensive experience and on Alexa'’s conversational AI technology capabilities to create a kitchen voice assistant close to the consumer.

Test Automation

Case Study

Test Automation for the Naval Industry

Concept Reply has developed a service to automate the execution of Performance Test scenarios for a leading company in the naval sector, operating in 4 continents and 20 countries that offers design and construction services for cruise ships, naval vessels, ferries and mega-yachts.

Machine Learning

Case Study

Machine Learning for long term benefits

In a global enterprise like BMW, translating text is an often necessary, but time consuming and tedious task. Cutting down translation times aids the business in working faster and more efficiently. Reply achieved this for their client providing a low-cost shared service based on AWS for the entire enterprise using BMW’s state-of-the-art neural machine translation models with specific adaption to the automotive domain.

Machine Learning for long term benefits 0

Artificial Intelligence & Cloud


Artificial Intelligence & Cloud - Master Hands-on Innovation

It is a unique programme, recognized by MIUR (Ministry of Education, University and Research) and developed in collaboration with Politecnico di Torino, to offer a professional specialization in the most innovative fields of the IT sector. The first edition of the Master’s programme on Artificial Intelligence and Cloud is scheduled to start in January 2021 and a maximum of 40 students will be admitted.

Artificial Intelligence & Cloud - Master
Hands-on Innovation 0


Best Practice

How AI is disrupting software development

AI-powered development tools are revolutionizing every industry. Reply is actively analysing, monitoring and implementing the tools with most potential to verify their effectiveness in real projects.

08.12.2020 / Business & Industry

Press Article

AI on the move. Mobile robots are powering the future

Agile and fully free Autonomous Mobile Robots (AMR) are revolutionising an industry that is set to see a compound annual growth rate of 25.38% between 2020 to 2025. In collaboration with Business & Industry, Reply delves deeper into the future of AI and robotics.

Mobile Robotics

Case Study

Robotics in Real Estate Operations

Reply, among the first Boston Dynamics Integration Partners worldwide, is testing the "SPOT" robot with ECE to support businesses in benefitting from advanced mobile robotics. As part of the so-called "Early Adopter Program" Reply and ECE have identified multiple possible use cases.

Robotics in Real Estate Operations 0

Individual workshops



The Machine Learning workshops are tailored to the needs of the participants and work with the latest trends in artificial intelligence. The experts from Machine Learning Reply show which use cases can already be implemented today with little effort and how added value can be generated.



Case Study

Monte Titoli: advanced analytics & Machine Learning on AWS

Storm Reply and Data Reply supported Monte Titoli to define and develop the adoption strategy of Cloud architectures, governance of resources and Machine Learning models.

Quantum Computing

Best Practice

The way out of the GDPR dilemma

Since the General Data Protection Regulation (GDPR) came into effect, the balancing act between data protection and data science studies has become more challenging. Machine Learning Reply solves this dilemma with Generative Adversarial Neural Networks (GANs).

Human Machine Interfaces


The Rise of Conversational Interfaces

More and more often people have to communicate with machines – and vice versa. But the change from "screen design" to "voice design" holds many pitfalls. Reply's Voice Machine Interfaces initiative offers companies one-stop expertise and consulting to implement a Voice First strategy in a meaningful way.

The Rise of Conversational Interfaces 0

AWS Cloud

Case Study

Getting Cloud and ML into the DNA of Nexi

Data Reply enabled Data Analysis and Machine Learning on AWS Cloud for Nexi, the largest Italian PayTech Company, bringing quantity and quality of data and leveraging Artificial intelligence-based technologies, resulting in major impacts in customer’s capabilities in areas like Fraud, Risk Management, Marketing and Operations, in a safe and compliant way.

Getting Cloud and ML
into the DNA of Nexi 0

Intelligent Process Automation

White Paper

How to deploy IPA best: the IPA Checklist

Are you looking to start your first IPA Project? Download now our IPA Checklist to understand what to take care of and how to avoid major pitfalls to kick-start your IPA project right away.

computer vision

Best Practice

Distance tracking against COVID-19

Considering all the recent advancements in computer vision in terms of processing algorithms and AI models, we consider them directly applicable for coronavirus monitoring: AI can help to process images coming from digital cameras, identifying peoples’ profiles and behavior, ensuring the respect of social distancing and personal protection equipment usage.

machine learning

Case Study

Guarantee the quality of the grinding process

Lavazza chose Amazon Web Services as its cloud platform and Reply, AWS Premier Consulting Partner, to support them in the adoption of machine learning models on AWS. Lavazza worked with Reply to design a product which could fit their needs to predict the results of the tests performed on the production line to guide their operator’s activities.

Guarantee the quality of the grinding process 0


SARA Project

SARA (Smart Assistant Regulatory Affairs)

Use Process Mining and Process automation to automate repetitive factory work. Increase efficiency and better use people energy to create and improve quality.


SARA Project 0

Voice Interaction


Voice Interaction Gets Contextual

Voice experiences are radically changing the way we interact with technology. Connect Reply joins the physical and digital world, crafting amazing IoT technology. Connect Reply is experiencing the true beginning of the Internet of Things era, in which the physical and digital world talk to each other and empower people and businesses.


Best Practice

AI-Powered Mixed Reality

AI and Deep Learning are profoundly changing the way in which Mixed Reality applications perceive their environment. Valorem Reply is working in the Intelligent Edge realm with interesting results, such as those obtained by the application of AI on a HoloLens device.

Machine Learning


Join Reply’s autonomous racing competition

Reply’s AWS DeepRacer, an autonomous driving competition open to experts and beginners of Machine Learning. Register now and discover the amazing prizes.

Join Reply’s autonomous racing competition 0

Data science

Best Practice

Thousands of new products: when to order and how many?

Defining the optimum quantity of the product to be ordered becomes a more complex issue whenever we are faced with a situation involving a lack of information, as is the case with a first order. It may be effective here to have a tool that can recommend the proper “sell-out” quantity, configured before the product is launched on the market.

Thousands of new products when to order and how many? 0

Human machine interfaces

Best Practice

Assessing car damage with the use of Image Recognition

Data Reply has developed a framework based on Deep Learning techniques, Data Mining and Natural Language Processing capable of classifying input data, such as the photos taken by appraisers and the repair data recorded by car repair shops.

Best Practice

Automating defect recognition

Data Reply has developed an innovative model, based on deep learning algorithms, which can learn to automatically recognise and classify defects even when these have not been used in training the model.

Data Driven Enterprise


Tackling an automation project

Automating a process or, even better, a business area in your organisation therefore goes way beyond a mere IT project. Find out all aspects you should be aware of!

Human machine interfaces

Best Practice

Smart Retail, take a photo and buy

Using AI and Machine Learning, Portaltech Reply has created a mobile app that brings the physical and digital worlds closer together, simplifying the purchase and increasing customer engagement.

Data Driven Enterprise


Reply's technologies and applications of IPA

Implementing intelligent process automation within an enterprise requires advanced technologies. To simplify the move towards intelligent robotisation, Reply has developed seven accelerators.

Best Practice

A Chatbot for Lead generation

It is possible to create a chatbot that really works for your business? Our collaboration with a leading telecom provider shows that this is not only possible, but that the results might exceed even your most optimistic expectations. Let's analyse this success story together...

A Chatbot for Lead generation 0

Data Driven Enterprise


Intelligent Process Automation: the evolution of RPA

Intelligent Process Automation enables an organisation to optimise the productivity of its people, improve efficiency, and reduce the risks associated with business processes.

Intelligent Process Automation (IPA) is basically Robotic Process Automation (RPA) powered by “smart technologies”. IPA therefore makes it possible to progress from solutions focused on standard and repetitive tasks to new models based on a machine learning approach, allowing data robots to develop new skills, make judgements and provide feedback.

Humans remain the main actors in the organisation and become increasingly critical to the operation of the IPA solutions, being no longer burdened with repetitive tasks and able to leverage their time for the beenefit of value-added activities.


Best Practice


The challenge has been and remains the skill of determining what to automate, how to automate it and most importantly when to give up, to produce a pipeline of automation. Find out about the challenges of process automation.

14.05.2019 / Raconteur

Press Article


Filippo Rizzante, chief technology officer at Reply discusses how artificial intelligence is the game-changer of our time. Its impact will revolutionise work, life and play; it will affect everything from medical practices to buying onions. By combining sensors, internet of things platforms and AI-controlled analysis tools, companies will be able to utilise equipment more efficiently.

Process Mining

Best Practice

X-ray and Optimization for Processes

Process Mining, the Mining of Process Data puts IT systems under scrutiny searching for the digital footprint left by processes. Through an unprecedented level of transparency, Process Mining creates the basis for Process Insights & Optimisation, Automation Initatives or documentation in audit scenarios.

X-ray and Optimization for Processes 0


Case Study

Automate processes intelligently

viadonau Österreichische Wasserstraßen Gesellschaft mbH together with Leadvise Reply creates a solid foundation for the comprehensive use of Robotic Process Automation (RPA).




AI: The beginning of the end of life as we know it? Or is it an unheralded force for good?

Find out the fads, the fears and the future in the FleishmanHillard's new report.




Tech trends 2019

FleishmanHillard analyzed more than one billion conversations on Twitter and interviewed over 25 global technology leaders about the fads, fears and opportunities of tech trends such as: AI, AR, Edge Computing, Immersive Reality, Blockchain and Quantum Computing.


Tech trends 2019  0


Best Practice


X-RAIS is an AI tool for the analysis of medical images based on neural networks, developed by Laife Reply. X-RAIS supports doctors in the medical record compilation phase, automatically calling attention to suspicious areas and the related classification, with the aim of reducing the number of incorrect diagnoses and improving the efficiency of the end-to-end diagnostic process.


Data Robotics Accelerator

Automated Invoice

Automated Invoice is the solution, also available as a service, which facilitates the automated management of the accounts payable process, from the posting phase to the reconciliation between invoices and purchase orders/delivery notes/receipts, highlighting the differences identified.

Data Robotics Accelerator

Brick Reply Platform

Brick Reply is the solution that makes it possible to simulate various configurations used in automated production lines, in order to recommend the optimal mix of devices required to achieve the overall performance requested by the end customer.

Data Robotics Accelerator

Customer Recovery

Customer Recovery is the solution that faces the challenge of behavioral approach on credit risk management. The solution is developed on Microsoft Azure Machine Learning, the service that allows building and testing powerful cloud-based predictive analytics.

Robotic Process Automation

RPA – LAUNCH YOUR digital Transformation

Reply conducted a study that covers the feedback of experienced users of Robotic Process Automation (RPA) as well as RPA beginners. RPA is still in an early stage of the adaption and development process. But it is expected to be a door opener for several other digital game-changing technologies. Learn more about the insights we gained about RPA.

RPA – LAUNCH YOUR 	digital Transformation 0

Data Robotics Accelerator

Employee Monthly Expenses

Employee Monthly Expenses is the solution that facilitates the automated creation of expense reports starting from the underlying cost items, quickly and without the need for manual intervention.

Data Robotics Accelerator

Know Your Orders

Know your Orders is the solution that makes it possible to create a simple interface which can be consulted by users using a natural language, thus facilitating access to information while ensuring consistency and accuracy.

Data Robotics Accelerator


Match-up is an advanced tool for the analysis, reconciliation and matching of complex data (single and/or multiple). The use of this tool finds application in data-related processes.

Machine Learning

Best Practice

Applied Machine Learning: Platforms & Scenarios

Machine Learning is quickly becoming a reliable and scalable set of technologies that can be applied to many business sectors, providing the ability to automate processes and to make applications more intelligent. Reply supports companies to leverage the potential of Machine Learning and Artificial intelligence to deploy industry and business specific solutions such as: Data Robotics, chatbots or predictive engines.

Artificial Intelligence

Best Practice

Towards Augmented Intelligence

Artificial Intelligence and Augmented Intelligence have entered the business realm, been the subject of academic and online discussions and captured the collective imagination with great enthusiasm. Target Reply explains how Artificial and Augmented Intelligence can bring increased value to customers in different areas of application, showing the techniques and technologies applied to real use cases.

Conversational Systems

Best Practice

Conversational Systems in the Automotive industry

One of the first cases where the Robotics for Customers approach has faced Chatbots has been in the automotive industry, where online assistants have been conceived for product presentation and catalogue configuration.

Reply Framework

Hot Spot

Robotics for Customers is here!

Reply has built its own Robotics for Customers approach in the context of Data-Driven Customer Engagement. Robotics for Customers is a framework built on two foundational pillars: Recommendation Systems and Conversational Systems.

Robotics for Customers is here! 0
Human Centered Design The biggest obstacle to customer centricity is your organizational culture 0

Conversational Systems

Best Practice

Human Centered Design: The biggest obstacle to customer centricity is your organizational culture

With the current hype on customer centricity going strong, a lot of companies are asking Reply to help them turn their product and service development towards a more human centered one.

Recommendation Systems

Best Practice

Reply's approach and methodology for bringing recommendations in production environments

Reply has developed the framework Robotics for Customers which allows customers to build a time-to-value Recommendation System that can be easily integrated into any existing platform.

Using Deep Learning and Knowledge Graphs to anticipate customers’ needs 0

Recommendation Systems

Best Practice

Using Deep Learning and Knowledge Graphs to anticipate customers’ needs

There is no mystery behind traditional collaborative algorithms: they simply try to suggest similar content to what we have previously watched, or what other users with similar tastes to us have been watching. Yet we can go even further using Deep Learning and Knowledge Graph methods that leverage contextual and unstructured data.

Prediction & Prescription

Case Study


Reply supported one of the first Consumer Credit Company in Italy with millions of loans every year.

Target Reply‘s solution anticipates and automates fraud detection. It identifies serial fraudsters that change their habits to evade controls and creates more advanced and predictive models that fit in new and unknown contexts.

The Banca Mediolanum case Data Analytics Laboratory and implementation of a Recommendation Engine  0

Financial Services

Case Study

The Banca Mediolanum case: Data Analytics Laboratory and implementation of a Recommendation Engine

With the aim of experimenting with an Advanced Analytics approach, the Data Analytics laboratory initiative launched by Banca Mediolanum involves a partnership between the Marketing Research team and Reply for the development of advanced data analysis mechanisms and the design of proactive services, tailored to the customer’s needs.

Prediction & Prescription

Case Study


Reply supported a large insurance company to identify potential fraudulent users.

Data Reply developed an unsupervised anomaly detection engine to separate fraudulent users from honest ones, so that no righteous person would be suspected to be guilty of an offence.

Humanoid Robots Developement

Best Practice

“Hi, I'm Pepper! How can I help you?”:
The Pepper Experience

Sprint Reply and Bitmama are the two Group companies which have become a centre of expertise focused on the design of the Pepper humanoid robot, thanks to the partnership with Softbank Robotics, a leader in the non-industrial humanoid robots sector.

“Hi, I'm Pepper! How can I help you?”The Pepper Experience 0


Case Study


Reply supported a big German automaker with millions of enquiries about their products.

Data Reply developed a multi-threaded text analytics service that takes the stream of text documents, applies NLP methods to retrieve significant entities and keywords, clusters the documents hierarchically and generates intuitive labels.


News & Communication

What Women Want, "AMY" knows - Triplesense Reply and Machine Learning Reply create the Lancia Ypsilon chatbot experience

Lancia Ypsilon has always been right by women's side. So, to celebrate this special affinity, has decided to present on the 8th of March the first car configurator that understands women and talks like them.

Conversational Systems

Best Practice

Personality by Design

In recent decades, we have witnessed the emergency of an increasingly robotic society and the growth of complex artificial intelligence.

We are in a world where the conversation is the interface and the personality is the new User Experience.


Best Practice

Chatbot for Automotive

Reply supports customers in the automotive industry by implementing ChatBot applications for Car Configurators, After Sales Services and Customer Interaction Center Support.

Chatbot for  Automotive 0


Best Practice

The new challenge for Contact Centre Automation

Syskoplan Reply has developed a new customer care service using the Chatbot technologies for a leading multi-utility company. The chatbot represents a new communication channel, addressing users’ need for reliable and immediate answers made available thanks to the use of Artificial Intelligence.

Big Data Analytics

Case Study

Big Data Analytics for Automotive

Data Reply is supporting CNH Industrial in a project aimed at collecting and analyzing telematics data coming from industrial vehicles, enabling the company to anticipate customers’ needs and offer customized after-sales services.

Big Data Analytics for Automotive  0

Reply Voice Commerce

Best Practice

Conversational Commerce Extension for SAP Customer Experience

Customers are looking for new, interactive buying experiences and offers geared to their needs. At the same time they want to make the replenishment process as efficient as possible, especially when it comes to every day products. With Reply Voice Commerce, Syskoplan Reply has developed an extension for SAP Customer Experience that precisely addresses this need for simplification, and with which language can be used as a natural communication medium.

Conversational Commerce Extension for SAP Customer Experience  0

Operational Risk & Data Robotics

White Paper

Operational Risk & Data Robotics

Data Robotics Solutions are emerging as a highly effective, yet practical approach for banks to reduce operational risk, improve efficiency, reduce costs and derive additional value. From Robotic Process Automation to machine learning enabled Intelligent Process Automation, banks that have started implementing these solutions are reaping the rewards, both from a financial and compliance perspective.

Operational Risk & Data Robotics 0


Best Practice

CIC Chatbot

Cluster Reply supports automotive companies in enhancing the customer service experience by the development of chatbot solutions that are connected with CRM and CIC systems and can seamlessly interact with call center agents. Automotive companies benefit from chatbots as cost-effective way to reduce call center times, increase customer satisfaction and create upselling potential.