Multichannel Top Up

Case Study

Reply for Vodafone

Working with Storm Reply, an Advanced Consulting Partner member of the AWS Partner Network, Vodafone created TopUp without Login. This solution uses a multichannel approach that allows customers to buy credit for SIM cards using a credit card or PayPal on a website, mobile site, mobile application, or social networks. At the same time, the solution minimizes the number of information needed to complete the process, resulting in a faster and easier top-up process.

Business Fragmentation

Best Practice

How to win the battle of business fragmentation

By providing a guide on where business fragmentation​ exists and its effects, this paper proposes a simple and effective approach to incorporate into your business improvement / transformation plan.

Big Data for Telco

Best Practice

Big Data to improve ’churn’ analysis in the telecoms industry

The telecoms market provides a good example of why the high acquisition costs and slim profit margins for each customer make churn analysis vital to help companies identify and retain the most profitable among them. In this context, the paradigm change ‘more is more’ is in tune with the main aim of Big Data analytics.

5G TECHNOLOGY

Best Practice

How 5G will shake up the gaming world

The growing diffusion of the 5G network promises to lead to the development of new business models, as well as new ways to use these models. Reply wanted to concretely test the potential of Cloud Gaming and, above all, the promises of the network that is expected to forever revolutionise our way of life, not just of game play.

How 5G will shake up the gaming world 0

Presentation

Value Added Services (VAS) - Enablers Business Cases

Reply has been working on E2E Telco & Media solutions for 10 years. Uses cases vary from high complex device management solutions to IPTV MAM applications.

Presentation

Value Added Services (VAS) - Mobile Applications Business Cases

Reply can offer a factory approach to application development needs: more than 1.000 mobile applications developed, idea generation from concept through to development, aggressive time to market, competitive solutions using a nearshore approach, experience on all major platforms and stores.

Presentation

Value Added Services (VAS) Service Offering

Information and communication technology is becoming smarter; smaller and faster; and, at the same time, society is progressively becoming more densely connected. As a result, Internet supported services are entering a new phase of mass deployment which brings on a huge number of new opportunities but also new challenges in terms of scalability, capacity, throughput, mobility and trust.

Presentation

Life Cycle Management Service Offering

Reply allow your organization to be proactive and agile in responding to the daily changing needs of your business in a highly competitive marketplace. Reply use the internal resources to build new technology, rely on a contractor to maintain and evolve the actual business technology.

Presentation

Life Cycle Management Business Cases

Reply can offer resource support or complete managed services for mobile and fixed line services, strong competence on all ITL processes, key competences in testing, assurance, troubleshooting and validation of solutions and services Management of solutions in hosting centers or in public and / or private clouds.

Presentation

Business Support System (BSS) Service Offering

Changing market and competition requires Telcos to rethink traditional ways of doing business with impact on Business Models, Service Portfolios and technical architectures. Reply supports customers in the selection, implementation and integration of systems, processes and data to support new models and services

Presentation

Business Support System (BSS) Business Cases

From Program Management to strategic consulting, through to implementation and governance of the delivery, Reply can support Telco & Media operators and supply trusted and experienced advisors to fulfill their needs and solve their problems.

Best Practice

Xpress Reply: IT Solutions for the trade industry

Xpress Reply GmbH & Co. KG specialises in supporting customer centric processes in the B2C environment. It supports trade and mail order companies with the implementation of integrated software solutions for multi-channel business.

Case Study

Norwegian broadcaster NRK launches digital music archive

Norwegian broadcaster NRK has launched a new and enhanced version of their Digital Music Archive - DMA. The extended version is delivered by Reply. Some additional applications and projects were launched thereafter.

Case Study

Sky Deutschland: First Live Streaming App for iPad users

iPad users made the most of the FIFA World Cup by downloading the first live streaming iPad solution of Sky Deutschland, which was launched just before the tournament. With high video quality in streaming and guaranteed mobility via WLAN connections the new iPad solution offers Sky-subscribers live streams for the latest sport events, as well as access to video clips and the latest news via the Internet. The complex iPad application was developed by Reply, syskoplan and bitmama in cooperation with Sky Deutschlands partners for content delivery and ingest.

Case Study

Bertelsmann Book Clubs: Efficient customer relations thanks to a personalized service

Bertelsmann´s book and music clubs are developing the systematic management of their customer relations with the help of the Customer Interaction Center (CIC), a central component of SAP Customer Relationship Management. Data on club members is processed using SAP Business Information Warehouse (SAP BW) and translated into greater business success using the CIC solution.

21.12.2010

News & Communication

Sky Sport App for iPhone User

Sky customers can download the new „Sky Sport Mobile“ App for the iPhone and the iPod Touch at the App-Store. The Application was developed by Reply and syskoplan, who were also responsible for the development of the successful and Kress-Award winning iPad „Sky Sport“ App.

20.12.2010

News & Communication

The Sky Sport App wins the 2010 Kress Award for the best application of the year in the “Digi:media - Web/Mobile” category

On 30 November in Hamburg, in occasion of the 2010 Kress Awards, the Sky Sport App, which was developed by Reply by order of Sky Deutschland, won the prize for the best application of 2010 in the Web/Mobile category.

08.12.2010 - 20.12.2010

Event

Reply Xmas 2010

This year Reply celebrates Christmas and see in the New Year with 5 disco and entertainment parties.

10.09.2010 - 14.09.2010

Event

IBC 2010: challenges for change in the new media landscape

Discovery Reply was present at IBC - the event at the cutting-edge of new technology in the rapidly evolving electronic media industry - with its solutions for Media Asset Management and addressed to the Telco & Media sectors. IBC 2010 took place in Amsterdam from 10 to 14 September.

09.08.2010

News & Communication

First Live Streaming Solution for iPad users

Sport events live: Reply and syskoplan develop iPad Live Streaming Application for Sky Germany.

03.04.2010 - 05.04.2010

Event

Master Data Management Summit Europe 2010

From 3rd to 5th April 2010 in London, Glue Reply joined the event with a comprehensive overview of the company’s services in Data Management.

09.02.2010

News & Communication

Lancia Ypsilon Fashion Trip

Back on the road to make a strike with Ypsilon Promo. www.LanciaYpsilon.com

Best Practice

Discover cloud. New services around cloud computing

One of the main IT topics currently is Cloud Computing. This new technology offers the possibility to outsource data to a virtual internet computer. Experts analyze three benefits of cloud computing: companies can achieve cost-savings, immediacy and agility.

10.12.2009 - 22.12.2009

Event

Reply Xmas09

As usual, Reply celebrates Christmas and the New Year in a disco.

01.12.2009

News & Communication

The Captain returns to the Web

A new journey into the life of a world champion. Words and pictures, present and future from Alex’s website: www.alessandrodelpiero.com

Case Study

Fixed Mobile Convergence

Glue Reply were retained by a leading global telecommunications provider to design and develop the webMethods business rules engine, supporting interfaces and integrations for a provisioning platform for Fixed Mobile Convergence (FMC). FMC provides the ability for organisations to use mobile telephony both inside and outside the office location. This benefits the organisation in a single handset for all calls, increased productivity and reduced mobile costs.

Case Study

Web 2.0 services security: Matrix and VIRGILIO.IT

Matrix S.p.A., a company of the Telecom Italia Group specialized in the creation of Web 2.0 services and in marketing on web and mobile channels, developed and implemented, in cooperation with Spike Reply, an innovative management process of all aspects concerning the functional and technology security of its products.

Best Practice

Fraud Management. How to detect frauds and act against them before they occur

Reply provides innovative solutions for Fraud Management based on Business Rules Management Systems (BRMS). With a BRMS-based approach, organizations can analyze their own data in order to prevent and fight against fraud, ensuring the business profitability.

Case Study

The Infobus project

A leading Italian mobile telephony operator entrusted Sytel Reply with the task of planning and developing an EAI solution able to integrate some best-of-breed technologies and constitute the IT application integration infrastructure.

15.10.2009 - 16.10.2009

Event

ITN Expo 2009

On 15 and 16 October in Turin Concept Reply participated in the first edition of the event ITN Expo 2009 - Infrastructure, Telematics & Navigation.

Best Practice

Live Reply: Web+Mobile+TV

Over the last few years Web 2.0 solutions have attracted a growing number of users. The impact of 2.0 services is not limited to the Internet and the Web but also affects Mobile channels and TV.

Best Practice

NRK - Digital Music Archive (DMA) for internal production and collaboration with other broadcasters & institutions

NRK has launched a new and enhanced version of their Digital Music Archive - DMA. The extended version is delivered by discovery sysko and Discovery Reply.

10.09.2009 - 15.09.2009

Event

IBC 2009

Reply participated at IBC 2009 - the leading international forum for the electronic Media industry; it was five days dedicated to workshops and insights thanks to international speakers, renowned in all Broadcasting’s field. The event took place in Amsterdam from 10 to 15 September 2009.

Case Study

The search service on mobile devices

Thanks to the cooperation with one of the most important global telephone operator, Live Reply had the opportunity to test and develop technology solutions enabling the use of the search service in the VAS domain.

Best Practice

Microsoft Surface for interactive contact points

Reply knows how to support its clients during the whole planning and developing process of projects linked to innovative relationship modalities with a specific target: from the planning of communication strategies, to the development of single messages and contact tools, up to the system performance measurement.

Video

bitmama showreel

Reply together with Armando Testa, the largest Italian independent communications group and one of the most important in Europe, merged their competences in the field of digital communication into bitmama.

Presentation

Business & Operation Support Service for Telco Market

Reply enjoys a true leadership in IT services for Telco & Media players.

Presentation

Reply Terminal/Application Testing & Certification

Reply is pursuing the role of Certification Authority for the whole E2E chain and as a service provider for the related operational activities. The overall scope includes certification and management activities related to fixed and mobile terminals, STBs and their evolutions.

27.05.2009

Event

Cloud Computing in Action

Open Reply, in collaboration with Google Enterprise, organized the event "Cloud Computing in Action", that it took place in Milan on 27 May 2009.

25.05.2009

News & Communication

Reply: Web+Mobile+TV. Live Reply established

Reply has established Live Reply, a new company committed to providing advanced services and digital contents for Mobile, Web and TV.

21.05.2009

Event

The value of IT during this economic and society transformation phase: who are the actual players?

Reply participated in the traditional Convention of Information Technology Directors that was in Milan on 21 May 2009.

Case Study

Mobile service provider comparator - data mashup with Denodo

With the help of Open Reply, an important Italian telephone operator started developing a service for the monitoring of application and mobile service suppliers. A Data Mashup supporting a monitoring and alerting dashboard was developed starting from heterogeneous information.

Best Practice

End-To-End Service Quality. Quality culture, from resource monitoring to customer satisfaction

Within a Telecommunication market increasingly geared towards the reduction of management rates and costs, service quality may constitute a distinctive feature and generate ROI, as long as the objectives and the pathway chosen to reach them are defined in an optimum way. Live Reply helps operators in this direction.

Best Practice

Television: the path towards Convergence

Reply believes that the future of our society will lie in the spreading of new interaction channels.

Case Study

Inside the firewall: ENI 2.0

The way we work is changing rapidly, offering an enormous competitive advantage to those who embrace the new tools that enable contextual, agile and simplified information exchange and collaboration to distributed workforces and networks of partners and customers.

Video

Reply Robot Video

Thoughts are in motion, neurons warm up, reality is filled with life and energy. Man and machine get togheter, get in touch, make different forms. Everything lives in new beats: the future is here.

Video

Reply Living Network

Reply integrates CULTURE, COMPETENCE and PROACTIVENESS, appling new informations and communicatioin technologies and paradigms to excel in software integration and the development of innovative, flexible sucessful e-business solutions.

Presentation

TamTamy: our reply to Enterprise 2.0 needs

Reply Web 2.0 offering: Enterprise 2.0 platform, Social Networking solutions, Mashup development of open, internet-based company architectures, Mobile 2.0 based on convergence between mobile and web services.

Case Study

SOA in Support of Business: S.E.M. Sistema Editoriale Multimediale (Multimedia Editorial System)

The approach of service-oriented architectures that enable the deployment of flexible and fast solutions and the use of basic services as ?business process components?, was the key foundation in developing Seat PagineGialle Sistema Editoriale Multimediale.

Case Study

Business-Support Information Systems: the Better platform

Lottomatica Italia is one of the major lottery operators worldwide and is the leader in the gaming sector.With the Better project, Lottomatica intends becoming the major player in the betting market in the near future. Through the Oracle Business Intelligence Suite Enterprise Edition, Reply has created a Business Intelligence and Datawarehouse system fed through an Enterprise Service Bus.

Best Practice

SOA in the Telco sector

Sytel Reply is able to provide a complete offer, which is the result of its in-depth knowledge of products, technologies, standards and experiences acquired in the Telco sector.

Best Practice

Change Management of sales offers for telephone operators

The process used by telephone operators to manage Product and Service configurations is of paramount importance for the growth of their business, both in the Business2Business (B2B) and in the Business2Consumer (B2C) segment. Sytel Reply has designed a methodology addressed to manage tariff models changes (CMTM - Configuration Management Tariff Management) presently being deployed for an important player of the Telco market.

Best Practice

Order Management & Enterprise Product Catalogue ? Sytel Reply integrated solution

One of the main problems is the break-up and fragmentation of the view featuring the product catalogue and its behavior. To respond to this particular issue, Sytel Reply has designed and developed a solution that provides a stand-alone and centralized Enterprise Product Catalogue (EPC); combined with an Order Management system, based on a Business Process Management engine, the Enterprise Product Catalogue enables to solve all the problems related to view fragmentation.

Best Practice

IAS/IFRS accounting standards: problems and solutions

The necessity to implement the IAS/IFRS standards results from the need to adopt clear rules at European Union level aimed at ensuring comparable and transparent financial information.

Best Practice

TamTamy. Your Enterprise Living Network

TamTamy is a Web 2.0 platform that permits the creation of a Social Network for Your company. TamTmy is a versatile platform capable of evolving.

Best Practice

Location Based Service and Advertising

It is a widespread opinion that Location Based Services (LBS) are one of the upcoming and extremely fascinating challenges. The recent release of  Latitude, a Google project, surely represented a step in this direction. But LBSs alone are not enough to turn a brilliant intuition into a successful idea.

Best Practice

NRK digital music archive

In April 2007 the Norwegian Broadcasting Corporation NRK launched their Digital Music Archive, which is a vital part of the effort to make the whole production line in Radio and Television 1 00% digital file based. The product is developed and installed by Discovery Reply in cooperation with a consortium of NorCom, NSA and CognIT from Norway.

Best Practice

NRK AKTIVUM e-Portal: a new music shop

NRK AKTIVUM, the commercial subsidiary of the Norwegian Broadcasting Corporation NRK, will launch a web site for download of commercial music.