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Working with Storm Reply, an Advanced Consulting Partner member of the AWS Partner Network, Vodafone created TopUp without Login. This solution uses a multichannel approach that allows customers to buy credit for SIM cards using a credit card or PayPal on a website, mobile site, mobile application, or social networks. At the same time, the solution minimizes the number of information needed to complete the process, resulting in a faster and easier top-up process.
By providing a guide on where business fragmentation exists and its effects, this paper proposes a simple and effective approach to incorporate into your business improvement / transformation plan.
The telecoms market provides a good example of why the high acquisition costs and slim profit margins for each customer make churn analysis vital to help companies identify and retain the most profitable among them. In this context, the paradigm change ‘more is more’ is in tune with the main aim of Big Data analytics.
Unified Communications adoption is a key objective in enterprise’s priorities. Unifying communications within an enterprise can show savings both in financial terms but also improve ways of working through simplification of the infrastructure by increased collaboration within the workforce.
WM Reply replaced one of the world’s largest telecommunication company's 8-year-old Intranet in just 3 months.
Inspired by the Royal Academy summer exhibition Avvio Reply worked with Sky to turn their shiny new Hub building into a gallery like environment. Sky people loved their new working environment and as a result Avvio Reply is now responsible for branding the ever growing Sky campus.
The rise of programmable networks is transforming the way telcos operate. Alexander Seyf, Partner at Sytel Reply, looks at some successful SDN implementations and stresses the importance of open source.
Service Assurance is a key competitive differentiator for Global Telecom operators. Services which are at the heart of creating leaders in this sector must be underpinned by solid Service Performance Management and Operations practices. These practices are vital to hedging companies’ against future development and driving growth. Void of these practices, Operators risk providing an opportunity for new entrants, both internal and external to their industry, to redefine the standard.
BSkyB’s summer campaign to their 9,000 London based employees Reply completed a series of huge building wraps which not only act as a piece of product pride for employees but also replaced billboard advertising along the main M4 motorway into London. From the major routes into London, 250,000 people can see the branding every day.
Reply scoped, developed, built and delivered the internal web app, Recognise_D, to increase employee engagement and support business strategy at Telefonica. The new employee recognition programme was launched in conjunction with Telefonica’s fresh corporate strategy, which focuses on the values of Discover, Disrupt and Deliver.
The Blockchain has begun to disrupt not only the financial sector, but also the telecommunications sector. Using Reply’s expertise in the
Blockchain technology and
Software Defined Networking,
Sytel Reply has created a brand new and powerful system, Securechain, to provide security, scalability and auditability to future networks.
Reply is one of the the main IT partners of Mediaset for the Premium initiative and is accompanying the growth of new business by contributing to the definition and fulfillment of the plan for the implementation and development of systems to support business.
With the support of Reply BSkyB has successfully brought its employees up to speed and on board with HD technology.
Reply brief was to turn Vodafone's buildings from neutral environments to branded workplaces and create a space where employees can 'live' the brand.
SDN and NFV are set to change the networking industry and, as part of that change, virtual Customer Premises Equipment (CPE) is an upcoming technology paradigm that promises to be beneficial for both customers and service providers.
The difficulties faced when implementing network services continue to present a challenge to organisations, both from an organisational perspective, as well as from a technical perspective. This document provides direction on how organisations can deal with the challenge of introducing service chaining and deploying critical network services by using the emerging technologies of Software Defined Networking (SDN) and Network Functions Virtualisation (NFV).
Technologies such as Software-Defined Networking (SDN) and Network Function Virtualisation (NFV) are sparking numerous innovations in the networking landscape. One of them being Telco-over-Cloud, which can be directly applied to the Mobile Telco architecture to remove its current limitations, making it more cost-effective, flexible, powerful and easily scalable for the future.
Live Reply participates in the
DOAG Conference 2015, from
20 November 2015 in
Nuremberg. The conference is hosted by the German Oracle User Group and Live Reply holds a presentation about "How OIM helped us to overcome integration hurdles" offering practical solutions for concrete issues that arise in large-scale integration projects.
Fixed broadband network deployments are moving inexorably to the use of Next Generation Access (NGA) technologies and architectures. These NGA deployments involve building fiber infrastructure increasingly closer to the customer in order to increase the proportion of fiber on the customer’s access connection (Fibre-To-The-Home/Building/Door/Cabinet, ... i.e. FTTx).
HSE24 is one of the top addresses for modern and multi-medial home shopping. With its channel brands HSE24, HSE24 Extra, HSE24 Trend, this innovative mail-order company provides women over 40 with information on the latest trends via its online shop. In doing so, it links its interactive platforms TV, Online and Mobile in a consistent manner and offers lots of applications for smartphones, SmartTV and tablets.
Xpress Reply has been supporting its longstanding customer HSE24 for nearly ten years now with the provision and further development of its IT systems.
Teleshopping is shopping in real time. Germany’s “most customer-oriented service provider 2009”, the home shopping specialist HSE24, shows how information technology (IT) can help continuously bringing the focus back to the customer, even for impulse shopping. Reply has integrated all processes related to order processing into the SAP CRM system designed for the home shopping company.
The aim of this white paper is to provide information with regards to the current status of Domain Name System (DNS) and its evolution into Domain Name System Security Extensions (DNSSEC).
Once again Live Reply is attending the VATM Fibreglass Day, which is being held in Cologne on 5 November. The VATM Fibreglass Day has been one of the industry’s main events for years, with its members attending it with great interest.
Digital transformation is pervasive and the forces driving it are centred on Information Technology and Communications Networks. This paper examines the drivers of change and the impacts that they will have on all aspects of a connected world, ushering in the Future Network.
Reply considers the strong attention to Customer Management and the overall infrastructure and service operational improvement crucial elements to succeed in this market, combining its strong experience and positioning on BSS (Business Support Systems) and OSS (Operation Support Systems).
Reply provides high-value specialized consulting services on LTE, LTE-A and VoLTE topics. Reply collaborates with primary Telco Service Providers in the design, deployment and operations of their 4G Core network infrastructures.
Retailers know the importance of a quality omni-channel User Experience. However all too often Telcos are still providing inconstant offerings and poor customer services between online, retail and call centre channels.Telcos need to raise their game and follow the lead of Retail by implementing more fit for purpose IT. Why?
Telco over Cloud, Network Function Virtualization and Software Defined Networking are changing the telecommunications industry landscape, more specifically the Telco Service Providers network infrastructure and systems, by introducing Cloud Computing, Virtualization paradigms and Software approaches already in use and mature in traditional IT environments.
For Reply, customer operational excellence means competing on quality. It implies providing customers with the best services and the fastest response times while enabling them to manage all processes flexibly and with continuity. People, processes and technology components remain the vital ingredients of an excellent service.
Reply helps 16,000 Sky people access and share all the latest news and videos on their iPhone and BlackBerry devices.
Reply developed a new, more modern website for the Tele Columbus Group where the user guidance, the general overview and the functionality of existing site was clearly improved. The website offers a clear representation of the product to answer the most common questions regarding cable connection.
Reply worked with Mediaset’s Systems Management to develop the application processes, to create the Pay-per-View systems and the integration architectures on the Digital Terrestrial platform.
Pay Reply will join the convention for the presentation of the results of the Mobile Payment & Commerce Observatory’s research which will be held in Milan on February 20, 2014
A methodology for identifying best practice for communications providers
Innovative enterprises seeking to be ‘lean operators’ are characterised by the identification and implementation of Best Practice. This paper is written in the context of a global Communications Provider seeking to gain common practices and maximum effectiveness across all of its entities.
Sytel Reply participated in Telecoms Tech World, a conference and exhibition aimed at building partnerships for the next generation focussing on Machine to Machine (M2M), OTT and VAS, LTE and Mobile Payments & Billing. The event was held from 26 to 27 November 2013 in London.
On June 26, 2013, the B2B-Day takes place at the University of Applied Sciences Bonn-Rhein-Sieg in Sankt Augustin. Interested visitors are given the possibility to discuss topics related to B2B-Marketing in the Teco industry with speakers from the Telco organizations E-Plus and Vodafone.
With RISE, sales staff in telecommunication companies can offer their business customers the optimal tariff combination based on concrete invoice data. RISE uses the comprehensive and complex information from telephone bills to quickly and easily create the appropriate offer. The web-based solution was developed by Live Reply and is available immediately.
Cluster Reply develops an app for Voith Paper to interactively present paper machines.
Reply will be at the Media Days in Munich, from 24 to 26 October 2012. The event will be filled with decision makers, experts and evangelists of the media and communications industry.
Effective immediately, Live Reply GmbH, a provider of comprehensive services for consultation, development and system integration in telecommunication and media companies, is a member of the German Association of Telecommunications and Value-Added Service Providers (VATM). With its membership the company plans to expand its network in the telecommunications industry, to more quickly identify trends that will move the industry in the future as well as to provide new impulses itself.
Reply [MTA, STAR: REY], a leader in the design and implementation of solutions based on the new communication channels and digital media, has been chosen by Corriere della Sera to develop a native Facebook app bringing a new way of reading and sharing news based on personal reading preferences.
Live Reply takes part in the 18th annual meeting of Handelsbalt, Telcomarket Europe 2012 on the 23rd and 24th May in Düsseldorf. Moreover, Live Reply is one of the main partners of this Event.