Reply is the place to meet an incredible variety of enthusiastic, passionate, ideas-driven people, who want to make a difference and an impact.Would you like to know more?
Reply's know-how covers business processes and the latest SAP Cloud technologies in the areas of IoT, SAP Business Technology Platform, SAP Customer Experience, SAP ARIBA,
Business Process Intelligence and S/4HANA for Intelligent Enterprises (RISE).
SAP Gold Partner
SAP Alliance Service Partner
SAP Global Application Development Partner
SAP Value Added Reseller (VAR)
SAP Certified Provider of Hosting Services
SAP Certified Provider of SAP HANA Operations
SAP S/4HANA Cloud Lighthouse Partner
Strategic Partner for SAP Customer Experience EMEA
SAP Cloud Focus Partner Initiative
SAP Recognized Expertise Certification
SAP Cloud for Customer
Enterprise Planning and Analysis
Supplier Relationship Management
Business Process Management and Integration
Reply has been avarded as SAP Quality Winner for seven years in a row:
SAP Quality Awards Gold Winner, Italy 2016, 2017, 2018 and 2019
SAP Quality Awards Silver Winner, Italy 2020
SAP Quality Awards Winner HANA Innovation, Germany and Italy 2014, 2015, 2016, 2018 and 2019
SAP Quality Awards Bronze Winner EMEA HANA Innovation 2014 and 2017
Reply received the 2022 SAP Pinnacle Award in the Customer Excellence category, which recognizes its outstanding contributions as an SAP partner. SAP presents these awards annually to the top partners that have excelled in developing and growing their partnership with SAP and helping customers run better.
As part of the Diamond Initiative of SAP Deutschland SE & Co. KG, Reply was twice named SAP Partner of the Year 2022 in the categories "Customer Experience" and "Retail & Consumer Products".
In this scenario, Reply relies on the Design Thinking methodology to combine technology with a human-oriented aspect. This flexible and collaborative approach helps companies to see their business from a different point of view, tackling “weak spots”, exploring uncharted and innovating territory. In particular, in terms of the business components and the specific changes required by the digital transformation process undertaken by companies, Reply’s expertise covers both the traditional enterprise processes and the latest SAP technologies in the field of IoT, Machine Learning, Big Data and Analytics, including SAP Leonardo, SAP Cloud Platform and SAP Customer Experience, for the development of end-to-end e-commerce and customer engagement solutions.
Reply's expertise extends from SAP cloud architecture to the
SAP Fiori and SAP S/4HANA suites. In 2017 Reply won the “SAP Quality Award Gold” for the fourth consecutive year, obtaining quality and performance recognition from SAP for the innovative SAP solutions implemented. Finally, Reply is a “SAP Hybris Platinum Partner” and became a SAP S/4HANA Cloud Lighthouse Partner.
HYPER-PERSONALIZED EXPERIENCESFOR FUTURE MOBILITYDigital Charging Solutions as key global driver of the transition to electric mobility relies on
Syskoplan Reply. DCS chose Syskoplan Reply as their trusted partner for the implementation of
SAP Sales Cloud as well as the SAP marketing solution Emarsys as backbone of this optimization process.
For the digital transformation of its global service business, German technology group GEA has implemented a new business solution together with Syskoplan Reply. The solution is based on cloud applications from SAP and provides the local service teams in the broadly spread organization with machine data, cloud-based tools, mobile applications and standard digital processes.
APP (Advanced Procurement Platform) is the solution implemented by Syskoplan Reply for SAP within the Cloud Application Extension program. APP extends the operation of the SAP Ariba suite with the availability of specific services and features for the Italian market.
Xella is one of the leading international solution providers of building and insulation materials with renowned brands such as Ytong, Silka, Hebel, Multipor or Ursa. Based on the SAP Commerce Cloud (SCC) Syskoplan Reply has created a solution, which supports so-called "headless" system architecture. This permits the presentation of product data on many channels.
In-keeping with the well-known slogan “Quality in a Square", the family-owned company, together with 4brands Reply, is setting its sights on digital and future-oriented sales with the SAP Sales Cloud.
In order to boost the efficiency of its reactive private customer support, SWM Kundenservice GmbH contacted Power Reply and realized a project involving a CTI solution together with the Reply specialist for the energy and utilities sector.
SEA Group aimed to release a cutting-edge marketing campaign based on the concept of gamification. The implementation of SAP C/4 HANA helped
Syskoplan Reply to carry out such initiative by turning the passengers into users involved in a multichannel campaign consisting in a sort of treasure hunt called
Syskoplan Reply worked alongside
Revello to design and develop a new cloud customer experience solution based on
SAP C/4 HANA Cloud Platform.
Every year, the portfolio of the omnichannel retailer HSE24 includes more than 20,000 articles from the fashion, jewelry, cosmetics, wellness, household and home & living segments. Given this product variety, the company has been using SAP Marketing Recommendation since 2018 in order to offer its customers the best possible customer journey through all channels and at all touchpoints.
Piaggio & C. S.p.A. implemented the SAP ERP platform for the management of the main business processes. The solution identified by the Piaggio Group together with
Syskoplan Reply is the SAP SRM platform.
Customers are looking for new, interactive buying experiences and offers geared to their needs. At the same time they want to make the replenishment process as efficient as possible, especially when it comes to every day products. With
Reply Voice Commerce,
Syskoplan Reply has developed an extension for SAP Customer Experience that precisely addresses this need for simplification, and with which language can be used as a natural communication medium.
Reply turned Costco’s international eCommerce expansion plans into reality. Reply handled the entire ecommerce offering for Costco, with Mexico becoming the first market to use and test the blueprint ecommerce platform developed in the UK.
The evolution of customer engagement was such that it evolved from brands deciding the content of the marketing campaigns to a two-way communication between the customer and the Brands.
Portaltech Reply has established an
Innovation Lab to support their clients in the next step of this evolution: leveraging intuitive data in real-time for a more empathetic marketing strategy.
The following apps of 4brands Reply are listed in the SAP App Center:
- Marketing Data Hub 4CE- Connected Shelf- Smart POS Category Management
Portaltech Reply implemented a replatforming project on the SAP Customer Experience B2C platform for Lavazza’s eCommerce website, in a multichannel perspective.
Portaltech Reply closely supported SPAR ICS in the implementation and customisation of the functionality of the new ecommerce platform, based on
SAP Hybris technology. Today, a truly flexible layout allows Hervis customers to enjoy a unique shopping experience.