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I declare that I have read and fully understood the Privacy Notice and I hereby express my consent to the processing of my personal data by Reply SpA for marketing purposes, in particular to receive promotional and commercial communications or information regarding company events or webinars, using automated contact means (e.g. SMS, MMS, fax, email and web applications) or traditional methods (e.g. phone calls and paper mail).

Reply's know-how covers business processes and the latest SAP Cloud technologies in the areas of IoT,
SAP Business Technology Platform, SAP Customer Experience, SAP ARIBA,
Business Process Intelligence and S/4HANA for Intelligent Enterprises (RISE).

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SAP Partnership

SAP Gold Partner

SAP Alliance Service Partner

SAP Global Application Development Partner

SAP Value Added Reseller (VAR)

SAP Certified Provider of Hosting Services

SAP Certified Provider of SAP HANA Operations

SAP S/4HANA Cloud Lighthouse Partner

Strategic Partner for SAP Customer Experience EMEA

SAP Cloud Focus Partner Initiative

SAP Recognized Expertise Certification


SAP Commerce

SAP Cloud for Customer

Data Warehousing

Business Intelligence

Enterprise Planning and Analysis


User Experience

Supplier Relationship Management

Business Process Management and Integration


Reply's expertise with SAP and SAP Customer Experience

Thanks to its extensive international experience in the implementation of software solutions based on the SAP product suite, Reply is able to support companies with the optimization of their activities and processes, by the use of an agile and integrated approach for designing and developing a business information system for the digital age.

In this scenario, Reply relies on the Design Thinking methodology to combine technology with a human-oriented aspect. This flexible and collaborative approach helps companies to see their business from a different point of view, tackling “weak spots”, exploring uncharted and innovating territory. In particular, in terms of the business components and the specific changes required by the digital transformation process undertaken by companies, Reply’s expertise covers both the traditional enterprise processes and the latest SAP technologies in the field of IoT, Machine Learning, Big Data and Analytics, including SAP Leonardo, SAP Cloud Platform and SAP Customer Experience, for the development of end-to-end e-commerce and customer engagement solutions.

Reply's expertise extends from SAP cloud architecture to the SAP Fiori and SAP S/4HANA suites. In 2017 Reply won the “SAP Quality Award Gold” for the fourth consecutive year, obtaining quality and performance recognition from SAP for the innovative SAP solutions implemented. Finally, Reply is a “SAP Hybris Platinum Partner” and became a SAP S/4HANA Cloud Lighthouse Partner.

Focus on reply companies


Syskoplan Reply is the Reply Group's SAP specialist. Syskoplan Reply supports customers with the implementation of the latest, innovative SAP solutions for improving their entire digital value-creation chains. As a multiple award-winning SAP partner, Syskoplan Reply is a leader in the SAP eco system. Syskoplan Reply gears its offer towards customers that are preparing for the future and use SAP solutions as the core digital platform for their companies. In doing so, Syskoplan Reply uses the latest SAP technologies, such as SAP Leonardo, SAP Cloud Platform and enterprise applications such as SAP S4/HANA, SAP Customer Experience, SAP SCM and SAP BI in order to implement solutions for its customers. For SAP S/4HANA Cloud, SAP has selected Syskoplan Reply as an early adopter and preferred Lighthouse Partner. The digital experience is a core area of expertise for Syskoplan Reply with SAP Customer Experience, SAP Mobile and SAP Fiori. Further innovation topics such as Internet of Things, Machine Learning, Blockchain, SAP HANA Enterprise Cloud and data analytics complete the portfolio.  


Portaltech Reply is the leading partner for SAP Customer Experience solutions. The company has successfully completed a number of extensive SAP implementation projects and has been awarded Global Partner of the Year several times. Portaltech Reply offers an end to end set of products and services for omni-channel commerce. This includes: consulting, commerce platform implementation and integration, mobile and digital design, SaaS and on-premise warehouse management, proximity marketing, mobile payments and cloud-based hosting on the Amazon and Google platforms from one single supplier.


4brands Reply is the industry expert for the consumer goods industry in the Reply Group. 4brands Reply helps companies in the consumer goods industry to design their individual digital transformation processes using innovative IT technologies. The starting point for this approach is the consumer and his customer journey, which is used to align the entire value creation chain of the company. The 4brands Reply offer consists of process consulting and system integration for three core areas: Consumer Engagement, Sales Excellence, Demand Driven Supply Chain as well as SAP Outsourcing Services. Thanks to the Reply network, 4brands Reply can provide holistic support in all areas of transformation processes – from the digital design of the customer experience to the IT strategy and final implementation.


Power Reply is specialised within the Reply Group in the consulting and development of energy and utility companies. The company combines in-depth industry knowledge with experience in implementing and managing applications that support the "core" activities of its customers. Power Reply helps companies optimize IT investments by providing solutions and services that are in line with key market trends: Smart Metering, Smart Grid and Demand Response. Power Reply is one of the leading companies in Europe in CRM & Billing, Pricing & Forecasting Energy, Smart Metering and Meter Data Management.


Case Study

Digital Charging Solutions


Digital Charging Solutions as key global driver of the transition to electric mobility relies on Syskoplan Reply. DCS chose Syskoplan Reply as their trusted partner for the implementation of SAP Sales Cloud as well as the SAP marketing solution Emarsys as backbone of this optimization process.

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Case Study

Digital service transformation at GEA

For the digital transformation of its global service business, German technology group GEA has implemented a new business solution together with Syskoplan Reply. The solution is based on cloud applications from SAP and provides the local service teams in the broadly spread organization with machine data, cloud-based tools, mobile applications and standard digital processes.

supply chain management

Best Practice

App – Advanced Procurement Platform

APP (Advanced Procurement Platform) is the solution implemented by Syskoplan Reply for SAP within the Cloud Application Extension program. APP extends the operation of the SAP Ariba suite with the availability of specific services and features for the Italian market.

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Multi-brand design system

Case Study

A "headless" CMS and PIM-system for Xella

Xella is one of the leading international solution providers of building and insulation materials with renowned brands such as Ytong, Silka, Hebel, Multipor or Ursa. Based on the SAP Commerce Cloud (SCC) Syskoplan Reply has created a solution, which supports so-called "headless" system architecture. This permits the presentation of product data on many channels.

SAP Sales Cloud

Case Study


In-keeping with the well-known slogan “Quality in a Square", the family-owned company, together with 4brands Reply, is setting its sights on digital and future-oriented sales with the SAP Sales Cloud.



Case Study

A CTI solution for SWM, Munich's municipal utility company

In order to boost the efficiency of its reactive private customer support, SWM Kundenservice GmbH contacted Power Reply and realized a project involving a CTI solution together with the Reply specialist for the energy and utilities sector.

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SEA Group

Case Study


The SEA Group aimed to release a cutting-edge marketing campaign based on the concept of gamification. The implementation of SAP C/4 HANA helped Syskoplan Reply to carry out such initiative by turning the passengers into users involved in a multichannel campaign consisting in a sort of treasure hunt called "Hashtag Hunting".


Case Study


Syskoplan Reply worked alongside Revello to design and develop a new cloud customer experience solution based on SAP C/4 HANA Cloud Platform.

Recommendation Engine

Case Study

Omnichannel Marketing for personalised Customer Experiences

Every year, the portfolio of the omnichannel retailer HSE24 includes more than 20,000 articles from the fashion, jewelry, cosmetics, wellness, household and home & living segments. Given this product variety, the company has been using SAP Marketing Recommendation since 2018 in order to offer its customers the best possible customer journey through all channels and at all touchpoints.

Shopping Experience

Supplier Relationship Management

Case Study

SAP SRM: Piaggio Group's choice

Piaggio & C. S.p.A. implemented the SAP ERP platform for the management of the main business processes. The solution identified by the Piaggio Group together with Syskoplan Reply is the SAP SRM platform.

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Reply Voice Commerce

Best Practice

Conversational Commerce Extension for SAP Customer Experience

Customers are looking for new, interactive buying experiences and offers geared to their needs. At the same time they want to make the replenishment process as efficient as possible, especially when it comes to every day products. With Reply Voice Commerce, Syskoplan Reply has developed an extension for SAP Customer Experience that precisely addresses this need for simplification, and with which language can be used as a natural communication medium.

Multi-Country ecommerce

Case Study

Costco strengthens the ecommerce platform worldwide

Reply turned Costco’s international eCommerce expansion plans into reality. Reply handled the entire ecommerce offering for Costco, with Mexico becoming the first market to use and test the blueprint ecommerce platform developed in the UK.

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Empathy Marketing

Best Practice

Empathy Marketing: are we leveraging intuitive data?

The evolution of customer engagement was such that it evolved from brands deciding the content of the marketing campaigns to a two-way communication between the customer and the Brands. Portaltech Reply has established an Innovation Lab to support their clients in the next step of this evolution: leveraging intuitive data in real-time for a more empathetic marketing strategy.

eCommerce Replatforming

Case Study

Lavazza: SAP Customer Experience eCommerce replatforming

Portaltech Reply implemented a replatforming project on the SAP Customer Experience B2C platform for Lavazza’s eCommerce website, in a multichannel perspective.

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Omni-channel Commerce

Case Study

The Best of Both In-store and ecommerce Technologies

Portaltech Reply closely supported SPAR ICS in the implementation and customisation of the functionality of the new ecommerce platform, based on SAP Hybris technology. Today, a truly flexible layout allows Hervis customers to enjoy a unique shopping experience.