Syskoplan ReplyThis is the beginning of a new era: The Intelligent Enterprise

Innovative SAP solutions for the digital transformation by experienced SAP specialists and digital experts.

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About Syskoplan Reply


Syskoplan Reply is the Reply Group's SAP specialist.

Syskoplan Reply supports its customers with the implementation of the latest, innovative SAP solutions for improving their entire digital value-creation chains. As a multiple award-winning SAP partner, Syskoplan Reply is a leader in the SAP eco system. Syskoplan Reply gears its offers towards customers that are preparing for the future and use SAP solutions as the core digital platform for their companies. In doing so, Syskoplan Reply uses the latest SAP technologies, such as SAP Leonardo, SAP Cloud Platform and enterprise applications such as SAP Customer Experience, SAP SCM, SAP SRM and SAP BI in order to implement solutions for its customers. For SAP S/4HANA Cloud SAP has selected Syskoplan Reply as an early adopter and preferred Lighthouse Partner.

The digital experience is a core area of expertise for Syskoplan Reply with SAP Customer Experience, SAP SuccessFactors, SAP Ariba, SAP Mobile and SAP Fiori. Further innovation topics such as Internet of Things, Machine Learning, Blockchain, SAP HANA Enterprise Cloud and Data Analytics complete the portfolio.


Qualtrics

Case Study

B. Braun: Software based Cross-Channel communication

Together with Syskoplan Reply, the medical technology and pharmaceutical company B. Braun has introduced Qualtrics as a new experience management solution. Qualtrics enables effective and efficient Cross-channel communication at B. Braun. In addition to integrating Qualtrics into the existing CRM, Syskoplan Reply also laid the foundation for a global rollout and independent further development of the system by B. Braun.

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Customer Expertise

Pushing the frontier by working with Europe’s most important firms. Discover Syskoplan Reply’s successful stories.


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Ultimate Technologies

Explore the future. Conquer the digital world with state-of-the-art concepts and technologies from Syskoplan Reply.


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21.09.2022 - 22.09.2022 / COLOGNE

Event

DMEXCO 2022

DMEXCO 2022, central meeting place that brings together industry leaders, marketing and media professionals, and technology and innovation drivers, will take place this year from 21 to 22 September 2022 in Cologne, Germany, in presence. Visit 4brands Reply and Syskoplan Reply at the SAP booth in Hall 7.1.

e-mobility

Case Study

Digital Charging Solutions

HYPER-PERSONALIZED EXPERIENCES
FOR FUTURE MOBILITY


Digital Charging Solutions as key global driver of the transition to electric mobility relies on Syskoplan Reply. DCS chose Syskoplan Reply as their trusted partner for the implementation of SAP Sales Cloud as well as the SAP marketing solution Emarsys as backbone of this optimization process.

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DIGITAL TRANSFORMATION

Case Study

Digital service transformation at GEA

For the digital transformation of its global service business, German technology group GEA has implemented a new business solution together with Syskoplan Reply. The solution is based on cloud applications from SAP and provides the local service teams in the broadly spread organization with machine data, cloud-based tools, mobile applications and standard digital processes.

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SAP

Best Practice

Google Maps in SAP Sales and Service Cloud

Geo-information can be very helpful for sales and service activities that primarily take place at the customer’s premises. This information is used to calculate distances or visualize customer addresses. The standard versions of SAP Sales and Service Cloud offer the option of comprehensive integration with Google Maps. Syskoplan Reply helps companies carry out this integration.

supply chain management

Best Practice

App – Advanced Procurement Platform

APP (Advanced Procurement Platform) is the solution implemented by Syskoplan Reply for SAP within the Cloud Application Extension program. APP extends the operation of the SAP Ariba suite with the availability of specific services and features for the Italian market.

SAP

Best Practice

On-Site Service in Food Retail

Service technicians play a significant role in food retail when it comes to urgent technical maintenance work to keep stores running smoothly. With the introduction of SAP Field Service Management, Syskoplan Reply is optimizing the deployment planning of a food retailer's service technicians.

Multi-brand design system

Case Study

A "headless" CMS and PIM-system for Xella

Xella is one of the leading international solution providers of building and insulation materials with renowned brands such as Ytong, Silka, Hebel, Multipor or Ursa. Based on the SAP Commerce Cloud (SCC) Syskoplan Reply has created a solution, which supports so-called "headless" system architecture. This permits the presentation of product data on many channels.

A

SEA Group

Case Study

HOW TO ENGAGE AIRPORT PASSENGERS THROUGH GAMIFICATION

The SEA Group aimed to release a cutting-edge marketing campaign based on the concept of gamification. The implementation of SAP C/4 HANA helped Syskoplan Reply to carry out such initiative by turning the passengers into users involved in a multichannel campaign consisting in a sort of treasure hunt called "Hashtag Hunting".

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13.07.2021 - 21.09.2021 / Webinar Series

Event

Accelerating SAP Sales Cloud Integration

The Syskoplan Reply experts offer the SAP Sales Cloud Accelerator to optimise the integration process and get you faster on the path towards valuable insights into your customer base. Join these knowledge sharing sessions and benefit from a fast go-to-market.

SAP

White Paper

How to manage quality in software development for SAP Fiori

Syskoplan Reply has adapted to the new way of software development with SAP Fiori and established a four-part quality assurance process for the development of modern and innovative applications.

Customer Experience

White Paper

SAP Marketing Cloud or Emarsys?

Visibility is one of the most important topics for companies at present, where the new customer engagement platform Emarsys from SAP can support. Syskoplan Reply provides an initial overview of the platform compared to SAP Marketing Cloud in a whitepaper.

24.11.2022 - 01.12.2022 / Webinar Series

Event

Cloud Experiences with SAP

Digital change creates opportunities, but also new requirements and challenges. In these knowledge sharing sessions Reply presents SAP’s cloud solutions for current requirements. Reply experts explain how to make business, data, contact and communication with customers more efficient using AI and cloud solutions from SAP.

18.12.2018

News & Communication

Syskoplan Reply once again won the SAP Quality Award in the “Innovation” category

Syskoplan Reply, the SAP technology expert within the Reply Group, has been awarded the SAP Quality Award in the “Innovation” category for a further project involving SAP Xella Baustoffe.

CRM

White Paper

MOVE - THE CRM TRANSITION

The CRM landscape is in a state of upheaval: cloud technology has caught up significantly and is becoming increasingly important. This Syskoplan Reply whitepaper is intended to provide an overview of possible CRM transitions: Is it no longer possible without the cloud or do on-premise solutions still have a reason for existence?

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SAP

Best Practice

Intelligent Customer Service with Machine Learning

Through the targeted use of machine learning, Syskoplan Reply creates space to move for service staff. Syskoplan Reply advises and supports customers with intelligently designing CRM systems, such as the SAP Service Cloud.

SAP

Best Practice

Take Sales to the next level with SAP Sales Cloud

Using SAP Sales Cloud, Syskoplan Reply helps companies make the move to become modern sales organisations. Nowadays, for a modern sales organisation, systemic support is mandatory. The SAP Sales Cloud bundles a variety of modern tools for excellent sales processes.

SAP

Best Practice

How to SAP Fiori

With the introduction of Fiori, SAP has created a paradigm shift within the SAP ecosystem. While the applications built in the past were large and powerful, the focus now is on small and highly specialised applications. Syskoplan Reply offers workshops for a kick-start with the technology duo SAPUI5 and OData.

Business Intelligence

Best Practice

Harnessing Cloud Analytics

Business Intelligence as a self-service (SSBI) for specialist departments help companies achieve more flexibility and free capacities in IT. In six months, Syskoplan Reply succeeded in making this available to an international customer with a cloud first strategy.


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CUSTOMER SERVICE

Best Practice

Digitised Customer Service

The COVID-19 pandemic has dramatically reduced face-to-face contact between clients and colleagues. Syskoplan Reply has provided companies in various industries with innovative solutions to help them respond efficiently to the crisis. The task now is to transform these into sustainable hybrid models.

SAP

Best Practice

Intelligent Sales in SAP Sales Cloud

With the implementation of SAP Sales Cloud, Syskoplan Reply supports companies on their way from a traditional sales process to a system-supported, transparent and unceasingly efficient sales organisation.

Sap Hybris

Case Study

OMNICHANNEL INTERACTION
AND SELF-CHECKOUT AT POS

How do I motivate my customers to identify themselves at the point of sale, even if they "just look" and inform themselves? Many retailers face this challenge when they try to get one step closer to the Omnichannel vision. Omnichannel often fails because of the link between online and offline shops.

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AND SELF-CHECKOUT AT POS 0
EMPOWERING REVELLO SALES FORCE WITH NEW CUSTOMERS’ INSIGHTS 0

Revello

Case Study

EMPOWERING REVELLO SALES FORCE WITH NEW CUSTOMERS’ INSIGHTS

Syskoplan Reply worked alongside Revello to design and develop a new cloud customer experience solution based on SAP C/4 HANA Cloud Platform.

Recommendation Engine

Case Study

Omnichannel Marketing for personalised Customer Experiences

Every year, the portfolio of the omnichannel retailer HSE24 includes more than 20,000 articles from the fashion, jewelry, cosmetics, wellness, household and home & living segments. Given this product variety, the company has been using SAP Marketing Recommendation since 2018 in order to offer its customers the best possible customer journey through all channels and at all touchpoints.

Shopping Experience

Reply Voice Commerce

Best Practice

Conversational Commerce Extension for SAP Customer Experience

Customers are looking for new, interactive buying experiences and offers geared to their needs. At the same time they want to make the replenishment process as efficient as possible, especially when it comes to every day products. With Reply Voice Commerce, Syskoplan Reply has developed an extension for SAP Customer Experience that precisely addresses this need for simplification, and with which language can be used as a natural communication medium.

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Focus on Customer

Case Study

We focus on the customer at HSE24

HSE24 is one of the top addresses for modern and multi-medial home shopping. With its channel brands HSE24, HSE24 Extra, HSE24 Trend, this innovative mail-order company provides women over 40 with information on the latest trends via its online shop. In doing so, it links its interactive platforms TV, Online and Mobile in a consistent manner and offers lots of applications for smartphones, SmartTV and tablets. Syskoplan Reply has been supporting its longstanding customer HSE24 for nearly ten years now with the provision and further development of its IT systems.

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SAP HANA & GAMIFICATION

Case Study

A company-wide SAP CRM solution for SCHOTT

In order to improve the company's competitiveness, SCHOTT decided to implement a company-wide CRM solution. Syskoplan Reply supported the international implementation of a future-orientated CRM solution based on SAP HANA, which includes gamification elements.

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17.09.2019 - 19.09.2019 / Nuremberg

Event

DSAG-Jahreskongress 2019: Digitizing Consistently

This year's DSAG Annual Congress 2019 from 17 to 19 September at the Nuremberg Exhibition Centre is intended to encourage companies to see the digital transformation as an opportunity and to face up to the associated challenges. Meet 4brands Reply and Syskoplan Reply at the event.

13.03.2019 - 14.03.2019 / Berlin

Event

SAP NOW 2019

SAP NOW 2019 takes place in Berlin on March 13 and 14. Reply participates with a booth where you can learn more about the SAP portfolio of 4brands Reply, Portaltech Reply and Syskoplan Reply. Also, join us for our workshop on China Commerce.

19.02.2019 - 21.02.2019 / Düsseldorf

Event

Visit EuroCIS 2019 – Technology never sleeps

Meet the experts from Portaltech Reply and Syskoplan Reply at SAP's booth at EuroCIS, the leading trade fair for retail technology. The focus of the booth lies on topics such as Omnichannel Retail and Intelligent Stores.

27.11.2018 - 29.11.2018 / Nuremberg

Event

Syskoplan Reply exhibits at SPS IPC Drives 2018

Syskoplan Reply exhibits at SPS IPC Drives as an IoT Solutions Partner of Janz Tec from 27 to 29 November 2018 at booth 7-394 in Hall 7. Together, the companies present solutions for IoT, Predictive Maintenance and Big Data based on the SAP Cloud Platform.

07.11.2018 - 08.11.2018 / Cologne

Event

Digital 2018: Reply shows ways to digitalization

Meet Reply on November 7th and 8th at Digital 2018 in Cologne. Under the motto of the event "Digitalisierung. Einfach. Machen" the Reply subsidiaries Arlanis Reply, Live Reply, Spike Reply, Sprint Reply, Syskoplan Reply and the start-up Zeetta present themselves with their own booth. "Turn your Data into Action" is the title of the speech by Dominik Helten, Arlanis Reply, on the second day of the event.

24.10.2018 - 25.10.2018 / Bonn

Event

Reply at the SAP Forum for Banks and Insurance Companies

Use the SAP-Forum für Banken und Versicherer on October 24 and 25, 2018 in Bonn to discuss with the experts from Blue Reply and Syskoplan Reply the possibilities of optimizing existing processes, creating new products and services or completely transforming existing business models.

16.10.2018 - 18.10.2018 / Leipzig

Event

Business without borders: The DSAG-Jahreskongress 2018

The DSAG-Jahreskongress will take place at the Congress Center Leipzig from 16 to 18 October 2018. With a broad portfolio of topics ranging from various SAP solutions such as SAP C/4 HANA or Leonardo to trend topics such as Data Driven Intelligence and Process Automation to topics from the consumer goods industry, 4brands Reply, Blue Reply and Syskoplan Reply are present at the event with an own booth.