REPLY and SALESFORCE

A thriving Premier Consulting partnership
for over 15 years

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REPLYS EXPERTISE

SALES CLOUD

SERVICE CLOUD

MARKETING CLOUD

B2B AND B2C COMMERCE CLOUD

MULESOFT

VLOCITY / SALESFORCE INDUSTRIES

Tableau

Field Service Management

REPLY’S EXPERTISE WITH

A LEADING PROVIDER OF
SALESFORCE SOLUTIONS

A strong focus on the needs of its customers combined with the potential of the Salesforce platform enables Reply to deliver effective and customized cloud solutions - even with the most critical time to market.

With close to 500 Salesforce certifications on various Salesforce topics, Reply has a high technical multi-cloud competence in the areas of Sales, Service, Marketing with Salesforce CDP, Commerce for B2B and B2C, as well as integration with MuleSoft. In addition, the Reply specialists active in the DACH-region, Italy, Poland, the United Kingdom, and the USA work with the various Salesforce extensions for CPQ, Email Automation and Einstein AI, but are also familiar with Salesforce acquired products such as Pardot, Datorama and Tableau.

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SALES CLOUD

Being cloud-based, Salesforce CRM is a fast and intelligent way to help both large and small businesses operate successfully. It takes on routine tasks and gives the salesperson the ability to focus on acquiring leads while having access to detailed customer profiles at all times.

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SERVICE CLOUD

Service Cloud provides all the tools a company needs for 24/7 customer support. Customers today use all possible channels to express their opinions and concerns, from traditional ones like phone and email to the unlimited possibilities of social media. Questions can be answered instantly on all channels with the help of Service Cloud. Optimal customer service increases brand value and creates customer loyalty.

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MARKETING CLOUD

Marketing Cloud is a platform for creating and managing intelligent customer journeys. Marketing Cloud and the various tools it contains can be used independently of the other Salesforce Clouds, but also form valuable extensions to the interaction between Sales, Service and Commerce and Marketing Cloud for a holistic customer view. The large variety of marketing tools available ensures you can create personal customer journeys for every customer touch point. For example, solutions such as Marketing Cloud Engagement support email campaigns, messaging, and journeys, then Marketing Cloud Customer Data Platform to contextualize and personalise every interaction.
With Marketing Cloud Intelligence, marketing data from all operable channels can be used on one platform to evaluate social media campaigns - regardless of where they are located or what format they are in.
Tableau, another member of the Salesforce family, supports the visual preparation and evaluation of marketing campaigns and target group data.

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B2B UND B2C COMMERCE CLOUD

The Commerce Cloud provides intelligent e-commerce solutions for two different scenarios and audiences: Salesforce B2C Commerce focuses on delivering innovative, personalized shopping experiences to consumers across mobile, online, social media, and other channels. With the Commerce Cloud Endless Aisle, online shop experiences can be extended to stationary stores. Salesforce B2B Commerce, on the other hand, enables e-commerce solutions to be tailored to the complex needs of business customers and distributors while delivering a customer experience as convenient as B2C.

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MULESOFT

MuleSoft provides an integration platform as a service (iPaaS) approach for companies through its main product, Anypoint Platform. It includes Anypoint Design Center, which allows API developers to design and build APIs; Anypoint Exchange, a library for API providers; and Anypoint Management Center, a centralized web interface to analyze, manage, and monitor APIs and integrations. MuleSoft also offers the Mule runtime engine, a runtime solution for connecting enterprise applications on-premises and to the cloud, designed to eliminate the need for custom point-to-point integration code.

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VLOCITY / SALESFORCE INDUSTRIES

Vlocity offers pre-built solutions on the Salesforce platform that solve the needs of particular industries. For example, two widely adopted Vlocity Industry Clouds are Media and Communications Clouds and Financial Services Cloud.
Combined with innovations from the acquisitions of Vlocity, Salesforce Industries brings 12 industry clouds to market to help companies accelerate time to value, go digital faster and transform their industry.
Newer Industry Clouds include the Health Cloud and the Net-Zero Cloud (former Sustainability Cloud), for which we have also gained in-depth knowledge and practice.

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Tableau

As part of Salesforce, Tableau will be positioned to continue helping users see and understand, scale and drive data. With Tableau and Einstein, Salesforce provides an intelligent and intuitive analytics and visualization platform for every department and user in every organization. Tableau strengthens both Customer 360 and Salesforce's analytics capabilities, enabling companies to reach a much wider set of customers and users.

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Field Service Management

Salesforce Field Service Management, powered by Service Cloud, leverages new dispatching, mobile workforce empowerment and IoT technologies to enable organizations to connect all service personnel on a single, centralized platform. With the combined capabilities of Field Service Lightning and ClickSoftware, Salesforce is positioned to lead the way into the future of field service.

SALES CLOUD

Being cloud-based, Salesforce CRM is a fast and intelligent way to help both large and small businesses operate successfully. It takes on routine tasks and gives the salesperson the ability to focus on acquiring leads while having access to detailed customer profiles at all times.
SERVICE CLOUD

Service Cloud provides all the tools a company needs for 24/7 customer support. Customers today use all possible channels to express their opinions and concerns, from traditional ones like phone and email to the unlimited possibilities of social media. Questions can be answered instantly on all channels with the help of Service Cloud. Optimal customer service increases brand value and creates customer loyalty.

MARKETING AND SALESFORCE DMP

Marketing Cloud is the platform for creating and managing intelligent customer journeys. The large variety of marketing tools available ensures you can create personal customer journeys on every customer touch point. Use Email Studio to create personalized email campaigns, Social Studio to listen, publish and connect with your customers on all your social channels, and use Advertising Studio and Salesforce DMP to leverage your customer data to manage and optimize your digital campaigns.
B2B AND B2C COMMERCE CLOUD

The Commerce Cloud provides intelligent e-commerce solutions for two different scenarios and audiences: Salesforce B2C Commerce focuses on delivering innovative, personalized shopping experiences to consumers across mobile, online, social media, and other channels. With the Commerce Cloud Endless Aisle, online shop experiences can be extended to stationary stores. Salesforce B2B Commerce, on the other hand, enables e-commerce solutions to be tailored to the complex needs of business customers and distributors while delivering a customer experience as convenient as B2C.

HEROKU

Heroku forms the basis for specialization outside the range of the Salesforce platform. One good example of this is a Customer Facing App which can be distributed to a large potential target group. Heroku has been an official part of Salesforce since 2010 and the data exchange is a strong combination as a result. Reply delivers customized solutions for clients on the Heroku Enterprise platform and develops apps, portals and SEO optimized websites.
MULESOFT

MuleSoft provides an integration platform as a service (iPaaS) approach for companies through its main product, Anypoint Platform. It includes Anypoint Design Center, which allows API developers to design and build APIs; Anypoint Exchange, a library for API providers; and Anypoint Management Center, a centralized web interface to analyze, manage, and monitor APIs and integrations. MuleSoft also offers the Mule runtime engine, a runtime solution for connecting enterprise applications on-premises and to the cloud, designed to eliminate the need for custom point-to-point integration code.

SALES CLOUD
SERVICE CLOUD
MARKETING AND SALESFORCE DMP
B2B AND B2C COMMERCE CLOUD
HEROKU
MULESOFT

Reply combines expertise and experience as a Salesforce Partner. The company's specialists guide their customers through transformation processes by advising them on the best strategies for implementing Salesforce solutions. Customers' needs can be met ad hoc through custom configuration or customization. The consultants, business analysts and developers have a large number of certifications and are therefore ready to design and implement the most innovative and complex projects in the field of Salesforce technology.

Arlanis Reply

specializes in consulting, planning, developing and integrating Salesforce solutions and services. Arlanis Reply provides market leaders with seamlessly integrated solutions for all customer related processes for sales, marketing and services – from the initial contact to the long-term service business. Arlanis Reply configures all common Salesforce components such as Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud or App Cloud, or adds individual programming with Heroku if required. With Mulesoft, Arlanis Reply provides an integration technology which allows you to develop, build, analyze, manage and monitor APIs and custom point-to-point integrations. In doing so, Arlanis Reply relies on agile project management methods and a project approach optimized for Salesforce introductions, which ensures maximum flexibility.

Glue Reply

is an outcome focused strategy and enterprise architecture specialist, trusted by public and private sector organizations alike to solve complex problems. Glue Reply helps its clients succeed by turning strategy into tangible solutions and vision into practical outcomes. Glue Reply diagnoses the challenges and advise on the way to make real impact – enabling its clients to deliver.

Retail Reply

helps clients accelerate their response to the opportunities of digital transformation in the retail and consumer sector. The imperative to reduce prices and costs, while continuing to meet rapidly evolving consumer demands, is incredibly challenging. Retail Reply exists to help clients meet that challenge and believes that making a real impact requires a strong understanding of all aspects of organizational change. That’s why the team includes not only highly skilled consultants, but also seasoned leaders who have decades of experience driving change in-house at renowned retailers and consumer goods firms such as M&S, SABMiller, GlaxoSmithKline, and Sainsbury’s. Retail Reply supports clients’ digital transformation agenda in three distinct ways: Digital Strategy, Planning, and Delivery.

Elbkind Reply

is a digital creative agency based in Hamburg, Berlin and Stuttgart. For Elbkind Reply, a deep understanding of people and their habits is the basis for building a successful brand. In order to be as effective as possible, the international team combines in-depth know-how from data, content, channels, media, creation and technology. On this broad basis Elbkind Reply establishes a fully integrated ecosystem of digital touchpoints where brand and customer meet to talk about and order products and services, share informative and entertaining content, give feedback and develop a better understanding of each other.

Sytel Reply

is a Reply Group company specialising in the Telecommunications and Media sector. The company has been supporting clients with consulting and engineering services for over 20 years, facing the digital evolution and combining a strong expertise in the best market technologies with a deep knowledge of the clients' specific business processes. Moreover, thanks to its constant focus on innovation, Sytel Reply collaborates with its customers in identifying new business models that address new positions in the value chain.

Blue Reply

is a company specialized in consulting and IT services. Blue Reply advises and implements sustainable solutions for its clients in the fields of data warehousing, BI, big data and digital transformation using data-driven architectures, process automation, advanced and cognitive analytics, data lakes and enterprise platforms based on technologies from leading manufacturers such as IBM, Alteryx, Tableau and Automation Anywhere.

Target Reply

specializes in the creation, integration and realization of BI and Data Warehousing solutions. Target Reply supports its customers in building efficient, scalable and secure ETL process chains in the general DWH context. Many years of experience in the areas of architecture, implementation and operation enable Target Reply to realize projects individually tailored to the customer needs. The consulting portfolio of Target Reply includes different tools, first and foremost Ab Initio, Snowflake and MicroStrategy.

Open Reply

is the Reply Group company specializing in Digital Experience. Open Reply works with clients who are looking to incorporate digital experience solutions, or wanting to migrate from their current platform to something better. As well as their specialist skills in systems integration, the company provides the digital transformation wrap that makes customer journey a delight. The experience is drawn from consultants working across multiple industries, platforms and cultures. Open Reply creates tailor made solutions for cutting edge services that are based on the best of breed across eCommerce, digital, web, apps and flexible platform.

Sagepath Reply

is the Reply Group company that is focused on Digital Transformation, Digital Commerce and Digital Marketing. Sagepath provides end-to-end, in-house services, including strategy, customer experience, design, technical architecture and development, supply chain, digital marketing and analytics. Sagepath focuses on enterprise-class, marketing technology platforms to support ecommerce, marketing automation, CRM, customer data platforms, digital experience platforms, analytics. Sagepath offers end-to-end Salesforce capabilities, including Customer 360, Sales, Service, Marketing, Commerce, and Analytics for the Retail, Consumer Goods, Financial Services, and Healthcare & Life Sciences industry verticals.

DISCOVER MORE

ARLANIS REPLY

Arlanis Reply specializes in consulting, planning, developing and integrating Salesforce solutions and services. Arlanis Reply provides market leaders with seamlessly integrated solutions for all customer related processes for sales, marketing and services – from the initial contact to the long-term service business. Arlanis Reply configures all common Salesforce components such as Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud or App Cloud, or adds individual programming with Heroku if required. With Mulesoft, Arlanis Reply provides an integration technology which allows you to develop, build, analyze, manage and monitor APIs and custom point-to-point integrations. In doing so, Arlanis Reply relies on agile project management methods and a project approach optimized for Salesforce introductions, which ensures maximum flexibility.

GLUE REPLY

Glue Reply is an outcome focused strategy and enterprise architecture specialist, trusted by public and private sector organizations alike to solve complex problems. Glue Reply helps its clients succeed by turning strategy into tangible solutions and vision into practical outcomes. Glue Reply diagnoses the challenges and advise on the way to make real impact – enabling its clients to deliver.

RETAIL REPLY

Retail Reply helps clients accelerate their response to the opportunities of digital transformation in the retail and consumer sector. The imperative to reduce prices and costs, while continuing to meet rapidly evolving consumer demands, is incredibly challenging. Retail Reply exists to help clients meet that challenge and believes that making a real impact requires a strong understanding of all aspects of organizational change. That’s why the team includes not only highly skilled consultants, but also seasoned leaders who have decades of experience driving change in-house at renowned retailers and consumer goods firms such as M&S, SABMiller, GlaxoSmithKline, and Sainsbury’s. Retail Reply supports clients’ digital transformation agenda in three distinct ways: Digital Strategy, Planning, and Delivery.

SENSE REPLY

Sense Reply is the Reply Group specialist in IoT, end-to-end solutions for Energy & Utilities, Telecommunications and Smart Cities. Sense Reply supports and enables market leader enterprises operating in these sectors to transform their business models, processes and ICT architecture in order to achieve a competitive advantage and cost effectiveness by leveraging the power of the Internet of Things. Sense Reply designs and implements new services and business processes enabling new Things-to-things, Human-to-things, AI-to-things business processes.