TRUST
A SALESFORCE PREMIER PARTNER

We implement and advise you in Marketing, Sales and Service Cloud projects.

CONTACT US

Before filling out the registration form, please read the Privacy notice pursuant to Article 13 of EU Regulation 2016/679

Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input

Privacy


I declare that I have read and fully understood the Privacy Notice and I hereby express my consent to the processing of my personal data by Reply SpA for marketing purposes, in particular to receive promotional and commercial communications or information regarding company events or webinars, using automated contact means (e.g. SMS, MMS, fax, email and web applications) or traditional methods (e.g. phone calls and paper mail).

Arlanis Reply specializes in consulting, planning, developing and integrating Salesforce solutions and services. Arlanis Reply provides market leaders with seamlessly integrated solutions for all customer related processes for sales, marketing and services – from the initial contact to the long-term service business. Arlanis Reply configures all common Salesforce components such as Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud or App Cloud, or adds individual programming with Heroku if required. With Mulesoft, Arlanis Reply provides an integration technology which allows to develop, build, analyze, manage and monitor APIs and custom point-to-point integrations. In doing so, Arlanis Reply relies on agile project management methods and a project approach optimized for Salesforce introductions, which ensures maximum flexibility.

SALESFORCE PARTNER

SALESFORCE </br> PARTNER

ARLANIS REPLY combines expertise and an extensive experience for a unique service portfolio. Our specialists will advise you every step of the way, and guide you towards the best possible Salesforce strategy. Our inhouse developers can add every extra functionality you require. With over 300 certifications all our consultants, business analysts and developers are totally prepared for your projects.

TECH CONSULTANCY

TECH </br>CONSULTANCY

CONSULTING. Digitization can bring a lot of advantages to organizations, but at the same time it can be a considerable challenge. It is not easy to get a clear picture of all the possibilities available, and to be sure that you are choosing what is best for your company. Fortunately, our well-informed specialists can take this work off your hands. We advise exclusively on Salesforce. We assist our customers with knowledge and experience, to help them organize their cloud architecture as future-proof as possible and to guide them in making the right choices every step along the way.

CUSTOMIZATION. Our specialized and Salesforce certified developers will customize Salesforce completely for you, so the implementation will be perfectly aligned with the specific wishes and demands of your business. We provide all the necessary services, using APEX and VisualForce. We aim to be an extension of your organization, so you can be certain your Salesforce implementation will fit your business like a glove.

PRODUCT EXPERTISE

PRODUCT </br>EXPERTISE

SERVICE, SALES, COMMUNITY, APP, IoT & MARKETING CLOUD: Service Cloud offers all tools an organisation needs for 24/7 client support. Sales Cloud is a product that helps you handling routine tasks, freeing salespersons up to concentrate on acquiring leads while maintaining access to detailed client profiles at all times. Community Cloud helps strengthen relations with clients or partners because it enables quick and easy direct communication, while App Cloud optimizes business processes and can manage data of all relations within any organisation. The IoT Cloud is the cloud solution that connects everything: data from any device, sensor, website and the interactions with Salesforce. Last but not least: Marketing Cloud: the most powerful platform for creating and managing intelligent customer journeys.

HEROKU forms the basis for specialisation outside the range of the Salesforce platform. One good example of this is a Customer Facing App which can be distributed to a large potential target group. Heroku has been an official part of Salesforce since 2010 and the data exchange is a strong combination as a result. We deliver customized solutions for clients on the Heroku Enterprise platform and develop apps, portals and SEO optimized websites.

MULESOFT provides an integration platform as a service (iPaaS) approach for companies through its main product, Anypoint Platform, that includes various components such as Anypoint Design Center, which allows API developers to design and build APIs; Anypoint Exchange, a library for API providers to share APIs, templates, and assets; and Anypoint Management Center, a centralized web interface to analyze, manage, and monitor APIs and integrations. MuleSoft also offers the Mule runtime engine, a runtime solution for connecting enterprise applications on-premises and to the cloud, designed to eliminate the need for custom point-to-point integration code.

AGILE METHODS

AGILE </br>METHODS

AGILE is an iterative, team-based approach to development. This approach emphasizes the rapid delivery of an application in complete functional components. Rather than creating tasks and schedules, all time is “time-boxed” into phases called “sprints.” Each sprint has a defined duration (usually in weeks) with a running list of deliverables, planned at the start of the sprint. Deliverables are prioritized by business value as determined by the customer. If all planned work for the sprint cannot be completed, work is reprioritized and the information is used for future sprint planning. As work is completed, it can be reviewed and evaluated by the project team and customer, through daily builds and end-of-sprint demos. Agile relies on a very high level of customer involvement throughout the project, but especially during these reviews.

WE LOVE TO DO OUR PROJECTS IN AN AGILE WAY. WHY? First of all, the customer has frequent and early opportunities to see the work being delivered, and to make decisions and changes throughout the development project. Second, the customer gains a strong sense of ownership by working extensively and directly with the project team throughout the project. Last, but not least, if time to market for a specific application is a greater concern than releasing a full feature set at initial launch, Agile can more quickly produce a basic version of working software which can be built upon in successive iterations. Development is often more user-focused, likely a result of more and frequent direction from the customer.

22.01.2020 / Berlin

Event

Salesforce Developer Meeting

On 22 January 2020 from 18:30 - 21:00 h the Developer Meeting - January 2020 of the DE Developers Group takes place in Berlin.

Jobs

We are Hiring

We are always on the search for enthusiasts who want to question the existing, try out new ideas and achieve exciting goals by working together.

BECOME PART OF THE
ARLANIS REPLY TEAM

29.11.2019 - 04.12.2019 / Frankfurt / Munich

Event

A Dreamforce UPdate 2019 by Arlanis Reply

Arlanis Reply, Platinum Consulting Partner of Salesforce, reports about the most exciting impressions of Dreamforce in San Francisco 2019.

29.11. - FRANKFURT
04.12. - MUNICH

CRM and Marketing

Case Study

MULTI CLOUD PROJECT AND ROLLOUT IN 30 COUNTRIES

In order to achieve more transparency and efficiency within the company, KWS SAAT SE strived to optimise processes in cooperation with its global daughter companies. To realise their plans KWS partnered with Arlanis Reply. First, a CRM and Marketing solution based on the Salesforce platform and Marketing Cloud was implemented and a global template for the roll out in 30 countries was developed.

MULTI CLOUD PROJECT AND ROLLOUT IN 30 COUNTRIES 0

HEALTHCARE & LIFE SCIENCE

Best Practice

Hi-Tech Digital Care

By exploiting the potential of the Health Cloud module of Salesforce, Arlanis Reply has dedicated itself to the design, implementation and maintenance of a multi-channel, scalable platform to guarantee a solution for strengthening the relationship between caregiver, patient, operator and specialist.

Hi-Tech Digital Care 0

Proof of Concept

Best Practice

USB Connect to Salesforce

A recent project from Arlanis Reply aims at demonstrating the potential of WebUSB when combined with the powerful cloud technology of Salesforce.

Customer Satisfaction

Best Practice

A Customer Management Platform for Multichannel Commerce

Arlanis Reply has helped an online and stationary sporting goods supplier to make customer satisfaction its top priority: The goal was to process all inquiries in less than 24 hours.

A Customer Management Platform for Multichannel Commerce 0

Heroku

Best Practice

Multi-market reach with one website platform

By migrating the website of a client from the automotive sector to Heroku, a scalable cloud application platform, Arlanis Reply enabled the users of the sales platform a smooth start into their customer journey.

Multi-market reach with one website platform 0

Salesforce Service Cloud

Best Practice

Car manufacturer’s service agents automate their workflow

An automobile manufacturer was looking for an efficient way for its call center to handle the cases of its customers requesting roadside assistance via telephone or SMS as quickly as possible. Through Salesforce Service Cloud, Arlanis Reply implemented the possibility to automate repetitive tasks for the service representatives.

03.08.2019 - 19.10.2019 / Frankfurt / Munich

Event

Salesforce Hands-on Workshop

Join the Hands-on Workshops "Salesforce for Beginners" organised by Arlanis Reply. The Lightning platform provides the basis for the one-day workshop format to adapt Salesforce and take the first steps towards development.

3.8. - FRANKFURT
19.10. - MUNICH

Salesforce Marketing Cloud

Best Practice

Highly Personalized Marketing Automation

A company within the automotive industry was looking for a single platform for marketing activities across different brands and markets that would also be compatible with the existing Salesforce Sales Cloud software - this is where Salesforce Marketing Cloud and Arlanis Reply stepped in.

Highly Personalized Marketing Automation 0

17.07.2019 - 18.07.2019 / Stuttgart

Event

Daimler EDM CAE Forum

Meet Reply on 17 and 18 July 2019 at the 13th Daimler EDM CAE Forum in Stuttgart. Learn more about "From digital experience design to connected car" and "Driving change effectively - Smart linking of products and services" at booth G4.1 and G4.2.

26.06.2019 / Munich

Event

Salesforce Marketing Cloud Release Meeting

Arlanis Reply hosts the June Release Smash Marketing Cloud DE B2C Marketers Group in Munich on 26 June 2019.

Salesforce Community Cloud

Best Practice

Automating Pre-Order Processing

To enable a supplier to better plan its production and deliveries, Arlanis Reply has implemented an automated standard process for its customer that is supported by the Salesforce Community Cloud with Sales Cloud integration. Suppliers and dealers can now be managed more efficiently.

Artificial Intelligence

Best Practice

Overview of latest developments of Salesforce AI

Arlanis Reply strives to simplify its customers' workflows by deploying Salesforce's Einstein AI solution. Further developments of the solution currently focus on Natural Language Processing and Visual Question Answering.

Overview of latest developments of Salesforce AI 0

07.05.2019 - 22.05.2019 / Munich / Berlin

Event

Arlanis Reply at Salesforce Basecamps 2019

Meet Arlanis Reply at the Salesforce Basecamps -
7 May 2019 in Munich and 22 May 2019 in Berlin. Talk to the experts from Arlanis Reply about what moves you and discuss possible approaches for the future.

7 MAY - MUNICH
22 MAY - BERLIN

11.03.2019

News & Communication

REPLY NAMED A VISIONARY IN “MAGIC QUADRANT FOR CRM AND CUSTOMER EXPERIENCE IMPLEMENTATION SERVICES, WORLDWIDE” BY GARTNER

Reply today announced it has been positioned as a Visionary by Gartner in its February 2019 “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide” due to its commited focus on creativity and innovation, as well as its ability to deliver.

Carsharing Service

Best Practice

A Multi-cloud solution to increase customer satisfaction

Arlanis Reply helped a carsharing company implement a multi cloud solution on an all-in-one Salesforce platform to increase efficiency for service agents.

A Multi-cloud solution to increase customer satisfaction 0

Customer Centric

Case Study

Customer centricity in Cloud

Edenred, the company behind internationally renowned products like Ticket Restaurant®, sought to modernise its sales processes and optimise company-wide collaboration across all departments. Arlanis Reply is helping Edenred to redefine processes and implement a cloud-based CRM solution.

Customer centricity in Cloud 0

Cloud-based CRM solution

Best Practice

Above the Clouds - Airline lifts CRM into the Cloud!

An airline opted to introduce Salesforce as the leading provider of cloud-based CRM solutions, and to use the support of Arlanis Reply as an experienced Salesforce Consulting Partner. Arlanis Reply adapted Salesforce.com to the requirements of the customer, so that the sales department can directly create contractual content using a flow / wizard.

Above the Clouds - Airline lifts CRM into the Cloud! 0

Salesforce

A Salesforce Dreamforce Update by Arlanis Reply

People from 103 countries gathered in San Francisco for Dreamforce, the Salesforce in-house exhibition, to hear the latest news from the CRM industry. 170.000 registered attendees, 2.700 sessions - also present: Platinum Consulting Partner Arlanis Reply.

ARLANIS REPLY

GERMANY


Munich

Luise-Ullrich-Str. 14
80636 Munich
Tel: +49 (0) 89 4111420



ITALY


Milan

Via Robert Koch, 1/4
20152 Milan
Tel: +39 02 535761



UNITED KINGDOM


London

160 Victoria Street, Westminster
London SW1E 5LB
Tel: +44 (0) 20 7730 6000