Television meets Internet

Case Study

Lancia InteracTV, the first Italian case of second screen communication

The App that rewards those who watch TV. The App 'Lancia InteracTV' combines the 'Digital Product Placement' with the interactive features offered by new technologies revolutionizing in one fell swoop both the concept of television viewing that the receipt of the message.

Lancia InteracTV, the first Italian case of second screen communication 0

Digital Strategy

Case Study

Alfa Romeo MiTo 'Live Rock'

Powered by a modern restyling and fresh infotainment content, Alfa Romeo MiTo is back with a new and compelling campaign and a new slogan: ‘VIVI ROCK’ (cf. live like a rock star). Bitmama, the digital communication company set up as a joint venture between Armando Testa group and Reply group, has conceived an innovative communication venture to support the ATL effort. It is among the first on the digital scene to unite the most popular social network, Facebook, and the music player of the moment, Spotify.

Product Manufacturing System

Best Practice

PMS. MES Project

PMS (Product Manufacturing System), a system that can be classified into the MES (Manufacturing Execution System) area, allows supervision, control and Management of manufacturing activities and field systems.

Automotive

Case Study

Activity Tracking for increased business efficiency

Activity Tracking is the application designed by Fiat Group Automobiles (FGA) and developed by Cluster Reply in order to manage events tracking mostly concerning requests for evolutive, corrective and support activities between the IT departments and the Client and/or the Help Desk teams managed by third parties.

26.02.2014

Event

Manufacturing Innovation Summit 2014

Cluster Reply attends the Manufacturing Innovation Summit in Stuttgart on February 26, 2014. The Manufacturing Innovation Summit 2014 focuses on the interaction of customers of the high-tech, automobile and manufacturing industry.

24.09.2013 - 26.09.2013

Event

CRM Expo 2013

Cluster Reply and Syskoplan Reply took part in the CRM Expo 2013, the leading Trade Fair for Customer Relationship Management, that was held in Stuttgart from 24 to 26 September 2013.

29.01.2013 - 30.01.2013

Event

13th International CAR-Symposium

Reply Deutschland joined the 13th International CAR-Symposium which took place from 29 to 30 January 2013 in Bochum. The CAR - Center Automotive Research’s 13th international symposium has already been acknowledged as a high-ranking branch meeting in the automotive industry.

Mobile for Automotive

Case Study

Lancia Mobile project

A site that speaks 16 languages at the same time and is accessible by all portable devices on the market? A portal that is global and also hyper-local? Today it exists. Its name is Lancia Mobile, and it confirms the desire for innovation that permeates every move of the Turinese brand. Bitmama has created the first corporate portal specially designed for the fruition on mobile devices, and not a simple “make-up” of the desktop version. The Lancia Mobile project is supported by the GAIA Reply™ platform.

Case Study

Into the Black(&Red) with Lancia Ypsilon

“Non Monotonous vs. Monotonous”. It’s the leit motiv of the communication strategy that Bitmama has created for the presentation of Lancia Ypsilon Black&Red.

Case Study

Lancia New Thema

Sometimes they come back. And that’s good. Lancia New Thema and Lancia New Voyager have fixed an appointment in their websites to present their new soul, a synthesis of the best of two industrial cultures: elegance and strength, ecology and power, style and functionality.

Video

Lancia Chrysler Experience

Lancia and Chrysler are online together. A site created by Bitmama to tell of the merger of two big companies and their industrial project.

Video

Blue&Me™ Portal

Blue&Me™ is online with www.blueandme.net, a multibrand portal (Fiat, Alfa and Lancia) created by Bitmama.​

Video

The new Lancia portal

Bitmama presents the new Lancia institutional website, for a virtual experience full of innovations. The new Lancia engine designed for the web is born, a real search engine in Google style.

Best Practice

iFMS Starter Kit for SAP RE-FX

The graphic SAP complementary system iFMS optimizes the processing of SAP-based business processes in infrastructure, technical and commercial facility management and expands SAP’s range of functions through supplementary iFMS software modules. To make getting started with CAD integration as easy as possible for you, we are offering you an “iFMS starter kit for SAP RE-FX“. This starter kit lets you optimise the data management quality and the visualisation of the architectural view by means of a CAD/SAP system integration. Also benefit from cost savings!

Best Practice

iFMS Starter Kit for SAP PM/CS

The graphical SAP complementary system iFMS optimises the processing of SAP-based business processes in infrastructure, technical and commercial facility management and expands SAP’s range of functions through supplementary iFMS software modules. To facilitate the introduction to infrastructural facility management, we offer an iFMS Starter Kit for SAP PM/CS. The Starter Kit allows you to optimise the quality of your area and occupation management and achieve cost advantages.

Best Practice

Key management with iFMS and SAP

iFMS is a graphical complementary system for SAP RE-FX and SAP PM/CS. iFMS optimizes the execution of SAP-based business processes in infrastructural, technical and commercial Facility Management and expands the range of functions of SAP through complementary iFMS software modules. Together, iFMS and SAP form a holistic CAFM with a high level of system integration. The key management module supports companies in managing locking systems as well as the issue and return of keys to employees, students and third parties.

Best Practice

Cleaning Management with iFMS and SAP

iFMS is a graphical complementary system for SAP RE-FX and SAP PM/CS. iFMS optimizes the execution of SAP-based business processes in infrastructural, technical and commercial Facility Management and expands the range of functions of SAP through complementary iFMS software modules. Together, iFMS and SAP form a holistic CAFM with a high level of system integration. The cleaning management module supports companies in tendering, realisation and auditing cleaning services.

Best Practice

Graphical variant planning with iFMS and SAP

The graphic SAP complementary system iFMS optimises the processing of SAP-based business processes in infrastructure, technical and commercial facility management and expands SAP’s range of functions through supplementary iFMS software modules. The ’graphical variant planning’ module allows you to plan and execute area and occupancy optimisation, as well as workplace equipment and transfers.

Best Practice

Presentation and marketing plan with iFMS and SAP

iFMS is a graphical complementary system for SAP RE-FX and SAP PM/CS. iFMS optimizes the execution of SAP-based business processes in infrastructural, technical and commercial facility management and expands the range of functions of SAP through complementary iFMS software modules. Together, iFMS and SAP form a holistic CAFM with a high level of system integration. The “Presentation and Marketing Plan” module supports companies with the automatic creation of plans through the graphic display of CAD data in combination with key figures, diagrams and annotations.

Best Practice

Syskoplan Reply Center Facility Management: Facility Management with iFMS and SAP

Our customers benefit from excellent business processes with a high ROI and solutions that offer secure investments.

Best Practice

NOAH: Network Objects Administration Handlers

Technology and Business Integration creates competitive advantages for IT providers

Best Practice

SLAM: Service Level & Accounting Manager

The integration of technology and business offers IT providers a competitive advantage.

Case Study

CLAAS: Joint Planning and Reporting Platform

The planning processes of CLAAS are optimally supported by the implemented planning tools as well as the reporting.

Case Study

ZF Friedrichshafen AG: IT asset lifecycle management with SAP ERP for Friedrichshafen factories

The new user-friendly system offers ZF Friedrichshafen AG a high level of automation in its procurement process, thus improving throughput times and better data quality.

Case Study

PUTTING THE CUSTOMER IN THE FRONT SEAT: VOLKSWAGEN drives customer satisfaction with SAP CRM implemented by syskoplan

Quality customer service means the many parts of Volkswagen need to collaborate and share information through an integrated application architecture. SAP CRM fits neatly into that concept.

Case Study

AUDI: Innovating the Customer Experience and amplifying the Return on Investment

Audi believed redefining the customer experience through Customer Relationship Management (CRM) would unlock customer retention.The company’s vision is to recast Audi’s face to the customer by creating a more holistic relationship among manufacturer, dealer and customer. The result: a premium ownership experience that boosts customer satisfaction and repurchase.

Case Study

Volkswagen Financial Services - Driving Sales and Service by integrating People, Information and Processes

Volkswagen Financial Services AG is Europe’s largest automobile financial services provider and a major consumer bank. The company needed to replace the customer facing process to provide full visibility of customer data. Volkswagen Financial Services chose SAP CRM, SAP NetWeaver and syskoplan for the integration.

Case Study

Volkswagen FS - Multi-Brand CRM at Volkswagen Financial Services AG

Volkswagen Financial Services pursues a consistent CRM strategy in customer care. Processes and company organisation structure have been organised according to customer groups and aligned to customer requirements. This customer-oriented IT architecture requirement was met with the implementtation of SAP® CRM for a standard customer care and SAP® NetWeaverTM as a systems integration platform. Syskoplan Reply designed and implemented major parts of the over-all architecture. Thanks to the intelligent integration using state-of-the-art integration tools and incorporating existing banking systems, a service-oriented platform for innovative customer processes with high investment protection value was created.

Best Practice

DRS. Dealer Rendering System

The Dealer Rendering System, identified with the acronym DRS, is an application which, within the Automotive industry, makes it possible to request, manage and analyse materials returned by the sales, dealers and repair-shops network, optimising the reverse logistics process and automating processes for identifying responsibilities for faults.

Best Practice

IAS/IFRS accounting standards: problems and solutions

The necessity to implement the IAS/IFRS standards results from the need to adopt clear rules at European Union level aimed at ensuring comparable and transparent financial information.

Case Study

A supply chain intelligence system to monitor and control distribution times and costs

For a large enterprise operating in the Automotive industry Technology Reply has implemented a new Business Intelligence system aimed at monitoring the Key Performance Indicators of the Logistics area.

Case Study

Competitive Analysis: second generation business intelligence for competitive advantage

The business intelligence application created by Technology Reply for Fiat Group Automobiles automates the collection and organization of all data relating to Fiat registered vehicles worldwide, in order to feed a multi-dimensional model which will be complemented by a navigable dashboard featuring reports and different analysis possibilities.

29.10.2008

Event

SAP WORLD TOUR 2008

The Italian edition of SAP World Tour, the most relevant event for Italy?s SAP technology, unifies each year an amazing number of visitors for a wide and qualified scenario of technology and company solutions of the next generation.

03.05.2005

News & Communication

Reply enters the field of Business Process Outsourcing with the acquisition of a business branch of Fiat Gesco and by setting up Eos Reply

Reply concluded the agreement with the Fiat Group for the acquisition of a business branch dedicated to the management of "third party" clients of Fiat Gesco, a company specialisied in Process Management solutions.

Case Study

Desktop Management

Brembo, a world leader firm in design and production of highly reliable braking systems for cars and motorbikes, requested Reply?s consulting services with regard to satisfy two, strongly felt corporate needs.

Case Study

Business Intelligence to support logistic processes

In a highly competitive economic scenario it’s over more important re-boost efficiency by redesigning the management control of business and distribution flows.