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Data Reply is supporting CNH Industrial in a project aimed at collecting and analyzing telematics data coming from industrial vehicles, enabling the company to anticipate customers’ needs and offer customized after-sales services.
Concept Reply is part of the project “Industrialization and Digitization of Additive Manufacturing (AM) for Automotive Series Processes,” or IDAM for short.
For the Parts & Service division at CNH Industrial, Reply has created P&S Channel, an internal-communications initiative developed with the contribution of two Reply mainstays, in TamTamy™ and Discovery Reply Multimedia™, supplied in Software-as-a-Service (SaaS) guise.
Concept Reply is part of the newly launched
IDAM project, a research project with the aim of transferring metal Additive Manufacturing technology into a highly automated process, specifically designed for the automotive industry.
Reply supports customers in the automotive industry by implementing ChatBot applications for Car Configurators, After Sales Services
and Customer Interaction Center Support.
In a more than ever connected world, the automotive industry is following the fast pace of the new technology. Cars are smarter but also more subject to cybercrime / cyber vandalism with a possible impact on the physical security of people. Spike Reply can help you.
Cluster Reply has exploited the innovative characteristics of connected devices to create a solution for enhancing customer experience in the automotive sector. The solution is based on the integration of the Sitecore Experience platform with Microsoft Azure Cloud services.
FIAT selects Click Reply™ for inbound logistics management of production.
The nerve-wracking search for a parking space has come to an end thanks to Advanced Analytics and Data Science.
Comsysto Reply has developed a service for parking space detection with sensor data.
Reply consolidates its relationship with the FCA Group, securing a technological, strategic and creative partnership with Alfa Romeo EMEA (Europe, Middle East and Africa), and confirms its position in the Digital Experience global market with the creation of an International Team, coordinated by Associate Partner Niccolò Magnani and Reply Creative Director Francesco Milanesio.
An innovative application has been combined with a sustainable paper design that, in a few simple steps, becomes a pair of 3D glasses. This is the immersive brand experience created by Bitmama and Forge Reply in cooperation with Magneti Marelli.
Reply is sponsor of the
Automotive Trend Forum in
10-11 May 2017 and will be represented there by
Data Reply and
Syskoplan Reply. About 400 international experts from academia and industry will visit this conference, which deals with current trends in automobile sales and marketing.
Thanks to analytical CRM by SAP®, Audi knows exactly what its customers are interested in, and is hence able to offer customers support in a more holistic manner. The aim of customer relationship management is to ensure that each and every customer contact with Audi is a positive experience. With first rate support by Reply, the project was implemented successfully and efficiently.
Cluster Reply supports automotive companies in enhancing the customer service experience by the development of chatbot solutions that are connected with CRM and CIC systems and can seamlessly interact with call center agents. Automotive companies benefit from chatbots as cost-effective way to reduce call center times, increase customer satisfaction and create upselling potential.
Michelin’s UK MD needed to bring the three-year strategy to life in such a way that his people could be inspired to work together. Reply delivered a four-phased approach as a solution, combining behavioural analysis techniques with organisation strategy intervention and a tried and tested communication approach to storytelling using ‘The Big Picture’.
Piaggio & C. S.p.A. implemented the SAP ERP platform for the management of the main business processes. The solution identified by the Piaggio Group together with
Syskoplan Reply is the SAP SRM platform.
Reply will participate in the
17th International CAR Symposium on
1 February 2017. The 1,200 top managers and decision-makers attending the symposium have made it a top-tier meeting place in the automotive industry.
Volkswagen Financial Services pursues a consistent CRM strategy in customer care.
Processes and company organisation structure have been organised according to
customer groups and aligned to customer requirements. This customer-oriented
IT architecture requirement was met with the implementation of SAP CRM for a
standard customer care and SAP NetWeaver™ as a systems integration platform. Reply designed and implemented major parts of the overall architecture.
Reply participates in the ConCarExpo taking place in Düsseldorf, 29-30 June 2016. The ConCarExpo is the first international trade fair on Connected Car and Mobility.
The App that rewards those who watch TV. The App 'Lancia InteracTV' combines the 'Digital Product Placement' with the interactive features offered by new technologies revolutionizing in one fell swoop both the concept of television viewing that the receipt of the message.
Cluster Reply and Riverland Reply attend the 16th International CAR Symposium in Bochum, taking place on 11th February 2016.
Reply takes part in the fiftheen edition of Auto CRM & Marketing Excellence which takes place in Rome from 10th to 11th November 2015.
Reply will be present as an exhibitor at the
Car Symposium 2015. The international automotive congress, which has established itself as a high-calibre meeting place for the automotive industry, will take place on 4 February 2015 in Bochum’s RuhrCongress centre.
Big Data presents a huge opportunity for automotive companies to meet the demands of their more challenging and educated customers. Major firms have recognised the importance of data along the entire value chain.
Reply supports IVECO Defence Vehicles (IVECO DV), market leading manufacturer of defence and civil protection vehicles (trucks, armoured vehicles, protected and multipurpose vehicles), with its logistics management. A SideUp Reply™ solution has been introduced for the management of the military replacement parts warehouse in Bolzano, replacing the custom system previously used.
With the signing of the Memorandum of Intent with the Ministry of Public Administration, FIAT now offers its employees the opportunity to use services offered by the Piemonte Region and the City of Turin through the company’s own network, with the solution “Reti Amiche on the Job” (“Worker-Friendly Networks on the Job”), developed in collaboration with Cluster Reply.
Powered by a modern restyling and fresh infotainment content, Alfa Romeo MiTo is back with a new and compelling campaign and a new slogan: ‘VIVI ROCK’ (cf. live like a rock star). Bitmama, the digital communication company set up as a joint venture between Armando Testa group and Reply group, has conceived an innovative communication venture to support the ATL effort. It is among the first on the digital scene to unite the most popular social network, Facebook, and the music player of the moment, Spotify.
PMS (Product Manufacturing System), a system that can be classified into the MES (Manufacturing Execution System) area, allows supervision, control and Management of manufacturing activities and field systems.
Activity Tracking is the application designed by Fiat Group Automobiles (FGA) and developed by Cluster Reply in order to manage events tracking mostly concerning requests for evolutive, corrective and support activities between the IT departments and the Client and/or the Help Desk teams managed by third parties.
Cluster Reply attends the Manufacturing Innovation Summit in Stuttgart on February 26, 2014. The Manufacturing Innovation Summit 2014 focuses on the interaction of customers of the high-tech, automobile and manufacturing industry.
Cluster Reply and Syskoplan Reply took part in the CRM Expo 2013, the leading Trade Fair for Customer Relationship Management, that was held in Stuttgart from 24 to 26 September 2013.
Reply Deutschland joined the 13th International CAR-Symposium which took place from 29 to 30 January 2013 in Bochum. The CAR - Center Automotive Research’s 13th international symposium has already been acknowledged as a high-ranking branch meeting in the automotive industry.
A site that speaks 16 languages at the same time and is accessible by all portable devices on the market? A portal that is global and also hyper-local? Today it exists. Its name is Lancia Mobile, and it confirms the desire for innovation that permeates every move of the Turinese brand. Bitmama has created the first corporate portal specially designed for the fruition on mobile devices, and not a simple “make-up” of the desktop version. The Lancia Mobile project is supported by the GAIA Reply™ platform.
“Non Monotonous vs. Monotonous”. It’s the leit motiv of the communication strategy that Bitmama has created for the presentation of Lancia Ypsilon Black&Red.
Sometimes they come back. And that’s good. Lancia New Thema and Lancia New Voyager have fixed an appointment in their websites to present their new soul, a synthesis of the best of two industrial cultures: elegance and strength, ecology and power, style and functionality.
Lancia and Chrysler are online together. A site created by Bitmama to tell of the merger of two big companies and their industrial project.
Blue&Me™ is online with
www.blueandme.net, a multibrand portal (Fiat, Alfa and Lancia) created by
Bitmama presents the new Lancia institutional website, for a virtual experience full of innovations. The new Lancia engine designed for the web is born, a real search engine in Google style.