Research

Digital Experience Trends: ready for 2023

An overview and mapping out of the relevant trends related to the Digital Experience, created with the Reply Sonar Platform.

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#Hyper-personalization
#Omnichannel Experience
#Decentralized Experiences

NEW CHALLENGES FOR MARKETERS AND USERS

Overcoming fragmentation for personalized customer experiences

Digital technology development and adoption rates have been speeding up at an incredible pace throughout the last years, transforming the way we communicate, interact, or access information and services.

New media interfaces and channels are continuously transforming the value generated for, and the relationships with customers, allowing for more individualized and deeper experiences. To make this vision come true the following need to be solved: connecting customer information, identification and handoffs between business borders and services, fragmented standards and formats.

Mapping the main trends

By using our Sonar Platform, we created an overview and mapping of the relevant trends related to the Digital Experience based on their occurrence within expert media articles, mass media, patents and scientific publications.

Consistent omnichannel brand experience & strategy

Brands are facing an ever-evolving multitude of ways (e.g., TikTok, Metaverse, voice assistants) to connect with their audiences, facing a constant need for businesses to recalibrate their actions and engagement strategies, to safeguard the continuous dialogue with their customers and prospects. Albeit the multitude of options, brands need to safeguard a consistent core brand experience – independent from channel and touchpoint.

Brand
experience

Mastering the
digital footprint

Multi-
experience

Towards an effortless & consistent end-to-end experience

Embedded
experiences

Moving towards a
Super-App economy

Digital
experiences

Unifying digital & real life worlds, strategies and data

Hyper-personalized experiences

Data and smart analytics anticipate and shape future personal digital experiences. Online experiences across touchpoints have become more and more personalized. Automation & algorithmic curated content coin the new competitive edge for digital experiences. The prerequisite for hyper-personalized customer experiences service offerings is the ability to make data potential accessible to obtain a comprehensive view of the individual customer and their needs. AI acts as a means, going beyond traditional segmentation to create unique, real-time customer experiences tailored to the individual and their unique needs.

360° customer experience

Tapping mass hyper-personalization

Cookie-less experience

Linking context and predictive personalization

Personalized content experience

Building real-time micro-adaptations

Next best experience

Automated upselling as service

Web 3.0 & decentralized experiences

For years, marketers, agencies and organizations have relied on Web 2.0 technologies. The advent of Web 3.0 is now forcing businesses to rethink their approach. The Web is shifting to a decentralized and blockchain-based architecture, spurring from a big tech platform to a fragmented “internet of the people”. Initial use cases and industry adaptations like e.g., DApps, cryptocurrencies, NFTs and tokenization, decentralized IDs, wallets, and the Metaverse are slowly surfacing and substantially changing the rules of the online game.

Decentralized browsing experience

Enabling a user-owned online experience

New identity experience

Digital wallets will be the key to personal information

Tokenized experiences

Moving towards an ownership economy

Spatial experiences

3D interactive content will bridge virtual and real-life worlds

Staying ahead in the dynamic
world of digital innovation

The aim for a holistic, frictionless and personalized digital experience within a highly dynamic field of digital innovation is regarded by corporations as demanding, due to the continuous effort of integrating the influx of new digital bits and pieces into the big picture. Data, AI and ML are promising to stay ahead of the game, while evolutions like Web 3.0 are building up a major disruption momentum.

The only constant
change

While the overall compass and direction remain the same, rapid tech innovation is changing the digital experience landscape and its possibilities every day.

Go for composability
as strategy

MarTech innovation is driven by new tech, prioritizing the reuse and leveraging of existing capabilities are key for faster value generation.

Data/AI - the antidote
and panacea

AI is the key long-term asset requiring investment to scale and prepare for a future digital experience and customer engagement excellence.

Prepare for the
decentralized long run

With Web 3.0, businesses and brands will have to rethink roles, mechanics and collaboration with users to “win” in the new cyberspace.

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Digital Experience Trends: ready for 2023