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Conversational commerce extension for SAP Hybris
Reply Voice Commerce
E-commerce and retail trade continue to develop. In the past, ongoing development was often driven primarily by technological progress, but this is no longer the case, as the focus nowadays is often placed on the customers and their changing behaviour when it comes to buying.
On the one hand, customers are looking for new, interactive buying experiences and offers geared to their needs. On the other hand, they want to make the replenishment process as efficient as possible, especially when it comes to everyday products.
With Reply Voice Commerce, Syskoplan Reply has developed an extension for SAP Hybris that precisely addresses this need for simplification, and with which language can be used as a natural communication medium.
The challenge
All of the tissues have all been used, the last carton of milk has just been emptied, the bottle of chewing gum in the car is empty, the light bulb is defective. All of these are products for which the replenishment process could be reduced to an "Order tissues!" or an "I need a new light bulb!". And the products have actually already been chosen subconsciously, namely during the last shopping trip. At the supermarket, a customer would choose the same toilet paper he has already bought last time.
The solution
Input/output devices for voice-supported shopping are already available and can be exchanged as and when required: the smart watch on the wrist, voice recognition in the car or even specialised voice assistants like Amazon’s Alexa or Google Home. If natural language cannot be used due to, for example, the current situation or the surroundings, informal written orders can also be placed via messengers such as WhatsApp or Telegram. Based on SAP Hybris as a Service (YaaS), Reply Voice Commerce provides a package that can be used to communicate with various services on the in/output devices via a generic interface.
Discover the various services...
Reply Voice Commerce Extensions
In addition to these services, Reply Voice Commerce also provides generic extensions for the web shop in question based on SAP Hybris Commerce. With these extensions, the customer can manage the required master data such as delivery address or payment type as well as product preferences that are selected automatically by the system when products are ordered via Voice Commerce or placed in the shopping basket.
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Syskoplan Reply specialises in the consulting and implementation of SAP technologies. As a long-standing and multiple award-winning SAP Gold Partner, Syskoplan Reply reliably accompanies companies on their way into the digital future. We focus on the use of SAP solutions as a central platform for the transformation of business processes and customer experiences. With the customised concepts of the experts, companies secure decisive competitive advantages. They benefit from our innovative strength, agility and extensive project experience in a wide range of industries. Syskoplan Reply's portfolio covers all facets of modern SAP architectures.