Energy & Utilities: our approach

The Energy & Utilities industry is going through a profound transformation that impacts all stages of the value chain. The national and international regulatory drive aims at maintaining sustainability and energy security, and at increasing individual EU countries integration, towards a single international energy system. Reply assists companies operating in the Utility and Oil&Gas markets along the entire value chain, defining new business models and innovative projects.

Utilities

Best Practice

Meter Data Management

Reply can boast solid experience in the support of Energy & Utilities market operators on issues related to Meter Data Management (MDM) and is the ideal partner for defining Smart Metering solutions. These solutions, made possible by the enhanced ability to gather information from technological networks, combined with new remote operations opportunities on network elements, allow Utilities to adopt a new operational framework characterized by greater efficiency and a better quality of service.

Brand Engagement

Case Study

Centrica: Delivering consistent and engaging HR communications

When Centrica researched and found their existing HR communications needed to evolve, improve and be updated - Reply helped Centrica People Services take the huge and long step to move away from having transactional conversations to truly engaging with their people.

Utilities

Best Practice

Put your Data at Work: Energy & Utilities

Utilities have traditionally been amongst the lowest data intensity companies, but the advent of Smart Grid has increased the level of data collection dramatically. The challenge now is how to take advantage of that data to create value for the business.

Put your Data at Work Energy & Utilities 0

CRM FOR ENERGY

Best Practice

SMART SELLER TO SUPPORT SALES CAMPAIGNS FOR THE ENERGY WORLD

Energy suppliers are competing with each other to expand their customer base, retain their most profitable customers and maximise sales margins. Smart Seller is a solution designed by Reply to support sales campaigns for both gas and electricity suppliers, with a single or dual-offer approach.

CUSTOMER LOYALTY

Best Practice

BUILD AND KEEP CUSTOMER LOYALTY USING THE COALITION PROGRAM

A coalition loyalty program involving several partners enables businesses to pool their customer bases and incentivises consumers to share personal information in exchange for promotions, coupons, prizes and loyalty points. Reply’s coalition loyalty model boosts ROI by reducing churn.

Omni-channel Experience

Best Practice

IT'S ALL ABOUT SERVICES FOR CUSTOMER

​Every customer deserves to be satisfied and expects a unique experience over all channels. Reply exploits its competences on Customer Engagement, Mobile, and Internet of Things to help companies to face all changes of the Customer Service world.

ETRM

Best Practice

Energy Trading & Risk Management

The opening of the energy markets and of the industrial supply of raw materials, and the convergence of gas and electricity markets, require - in Italy and abroad - a radical change in the strategic choices of the industry operators, which leaving monopoly aside, provide energy and related services at competitive prices. Reply has conceived the Energy Trading & Risk Management (ETRM) practice, introducing an area completely dedicated to ERTMs issues, to provide complete and integrated solutions.

Energy & Utilities

Best Practice

Energy Management

Power Reply has a deep knowledge of the relevant regulations, of the business processes and of the key technology platforms dedicated to Energy Management. This expertise includes the possibility of combining IT excellence, partnerships with leading software and application vendors in support of the processes. In addition, the ability to set up complex Data Warehouse and BI projects to support process monitoring, and the constant investment on the main trends of the IT market make of Power Reply an ideal and reliable partner.

Triplesense Reply

Case Study

Online Portal for the Energy Provider VSE Group

VSE Group, wanted to optimize the online website for different target groups and to build the range of service optimally. Triplesense Reply was responsible for the concept, the design and the technical implementation. A flat hierarchy of the site structure, so that the content for all target groups was represented in the overview and easy to located, was important during the implementation of the portal.

Online Portal for the Energy Provider VSE Group 0

Energy & Utilities

Best Practice

Energy Pricing & Forecasting

Power Reply has managed numerous energy Pricing and Forecasting projects in Italy and in Europe, implementing best of breed solutions, or creating tailor-made solutions for the end customer. Power Reply professionals have participated in numerous energy Pricing & Forecasting projects in Europe, implementing Oracle solutions, other leading vendors' software solutions and tailor-made solutions for the end customer.

Energy & Utilities

Best Practice

Oil&Gas Solution

Reply has been supporting the Oil & Gas industry's value chain for years, by deeply understanding the market and applying the most innovative technologies on major projects. Among the main activities: from exploration & production to the optimization of midstream stage operations, the implementation of complete solutions supporting distribution and sale of final products and the management of the relationships with customers.

Energy & Utilities

Best Practice

Billing & Settlement

Active in the Italian and European Energy & Utilities market, Power Reply has developed strong cross-cutting expertise on key technologies (Oracle and SAP) and the whole process stream, through projects and maintenance service management in support of Billing, Credit Management and Settlement systems. The implemented solutions cover the entire chain, from contract management to cost definition and pricing, from the determination of physical batches and billing amounts, to dispatching, from credit control and Business Intelligence reporting, to the monitoring of key processes.

Oracle

Partnership

Oracle Utilities

Since 2006, Oracle Utilities and Power Reply have worked side by side. Leveraging their experience in the IT industry and in business consulting, Reply and Oracle are currently cooperating in IT projects of many major European companies in the Utility industry.

11.02.2014 - 13.02.2014

Event

E-World Energy & Water 2014

Power Reply will participate in the E-World energy & water fair in Essen from February 11 to 13, 2014, and will be present at the SAP Partner booth. Power Reply will demonstrate their mobile sales solution “Agile Quote”, among others.

01.10.2013

Press Article

Energy 2.0

Market analysis and tariff evaluation in real-time: Power Reply brings light on the energy market. Their software analyzes millions of product, brand and consumer data in seconds.

23.10.2013 - 24.10.2013

Event

SAP Forum for the utility industry

Power Reply presents international smart-metering projects on the SAP Forum for the utility industry in Erfurt from October 23-24, 2013, and shows how organizations operate their sales more efficiently on the basis of SAP HANA and how they can secure their mobile provisioning from the SAP Cloud.

Video

Power Reply and SAP HANA Partner Race Success Story - Testimonial

Power Reply, the specialist for the energy and utilities industry within the Reply Group, made it into the top rankings of the SAP HANA Partner Race. The solution from Reply is a mobile application called “Agile Quote” with which utilities suppliers can simplify and optimise individual contract offers. This allows various consumption profiles for a customer to be compared and adapted on a mobile end device. The solution will be brought by Power Reply on the market in 2013.

25.04.2013 - 26.04.2013

Event

25th Sales Communication Days of RWE Network Partners

From 25-26 of April 2013 the Sales Communication Days of the RWE Network Partners will take place in Wesel. Dr. Lutz Veldman, Partner at Power Reply GmbH & Co. KG, will give a presentation about the topic „Take action – flexible and effective sales and marketing processes in an increasingly competitive environment” on April 26, from 09.30-10.15am.

10.04.2013

News & Communication

Power Reply succeed at the SAP HANA Partner Race

Power Reply scores with the mobile SAP HANA Solution "Agile Quote" for efficient sales processes in the utilities industry. Power Reply made it into the top rankings of the SAP HANA Partner Race. The solution from Reply is a mobile application called "Agile Quote" with which utilities suppliers can simplify and optimise individual contract offers.

20.03.2013

News & Communication

Reply S.p.A: Power Reply succeed at the SAP HANA Partner Race

Power Reply, the specialist for the energy and utilities industry within the Reply Group, made it into the top rankings of the SAP HANA Partner Race. The solution from Reply is a mobile application called “Agile Quote” with which utilities suppliers can simplify and optimise individual contract offers. This allows various consumption profiles for a customer to be compared and adapted on a mobile end device. The solution will be brought by Power Reply on the market in 2013.

21.03.2013

Event

Sales processes for the utilities providers

Power Reply is taking part in the Euroforum Conference “Sales Processes in Energy Companies”  taking place on the 21 March in Düsseldorf. This event offers a comprehensive overview on the market opportunities for the sales segment within the energy and utilities market, it shows what utilities providers could achieve through better sales management.

05.02.2013 - 07.02.2013

Event

E-world energy & water

Power Reply will be attending the E-world energy & water conference from 5 to 7 February in Essen being represented at the SAP Partner booth. The energy revolution is already on the right path. In the last couple of months the basis for a highly complex restructuring of energy supply has been set and it has constantly been added to and expanded.

Best Practice

SMART SELLER: Reply’s solution for negotiated offers

Reply has developed SMART SELLER, a software solution based on Oracle and Java technologies designed to support sales campaigns for both gas and electricity suppliers, with a single or dualoffer approach. Energy suppliers can integrate this solution into their existing systems easily so providing their internal sales force or external sales agents with a powerful and secure tool that supports sales campaign planning and tracking.

Best Practice

Reply Smart Grid

Over the last hundred years, utility companies have had to send workers out to gather much of the data needed by them to provide electricity. These workers would read meters, look for broken equipment and measure voltage. Most of the devices used to deliver electricity have not yet been automated and computerised. Today, thanks to ‘smart grids’, utilities can use computer-based remote control and automation to carry out tasks from the power plants and wind farms right through to the electricity consumers in homes and businesses.