Energy & Utilities: our approach

The Energy & Utilities industry is going through a profound transformation that impacts all stages of the value chain. The national and international regulatory drive aims at maintaining sustainability and energy security, and at increasing individual EU countries integration, towards a single international energy system. Reply assists companies operating in the Utility and Oil&Gas markets along the entire value chain, defining new business models and innovative projects.


Case Study


Local public transport is currently undergoing a more ambitious and extensive electrification process. In this context, Power Reply has partnered with Enel X to research and identify the best strategies for implementing low-impact solutions for public administrations and transport operators in Italy.



Best Practice

Managing environmental impacts as a pillar of the Energy Transition

We are witnessing a progressive increase in the need to adapt processes, organisations and systems in order to support the launch of important energy transformation programmes along the entire value chain. Reply supports operators in the E&U sector with an integrated approach for the introduction of energy policies in line with global objectives.


Best Practice

New infrastructures to enable e-mobility

Power Reply is the ideal partner for charging point operators to assist in the planning and designing of charging and public utility infrastructures. Power Reply supports operators through the management of the entire charging infrastructure installation process; from the inspection phase to activation, as well as, coordinating communications between all public and private actors involved in the process.

blockchain technology

Best Practice

Blockchain Technology in the Energy & Utilities industry

Blockchain technology can play a leading role in the digitisation and in the sustainable renewal processes of the Energy & Utilities sector, contributing to the transition towards more efficient business models with a greater degree of automation.

Discover more about the opportunities for blockchain technology in the Energy & Utilities industry


Best Practice

Experience for Energy Transition

Within the Energy and Utilities industry, a very rapid change is taking place, driven by climate change and environmental degradation. Sense Reply offers a complete set of competences in order to successfully support the evolution of the Energy & Utility sector towards the decarbonization.

Experience for Energy Transition 0


News & Communication

Data Reply, Sense Reply and Storm Reply Achieve AWS Energy Competency Status

Reply announced today that its companies Data Reply, Sense Reply and Storm Reply have achieved Amazon Web Services (AWS) Energy Competency status.

Quantum Computing

Case Study

Quantum inspired algorithms for Enel

Data Reply has developed a quantum algorithm that allows you to quickly plan the maintenance work performed by units operating throughout Italy. The solution also makes the use of resources more efficient, thus reducing costs. This algorithm brings added value to Enel's business by supporting the multinational in its decision-making process, with a high impact on planned daily activities

Edge Computing

Best Practice

The Adoption of an Edge Computing and IIoT Solution to Optimise the Performance of Large Photovoltaic Plants

With 30 different photovoltaic plants to manage, located in eight different Italian regions, one of the European leading renewable energy groups working with Concept Reply decided to implement an IoT and edge computing-based solution.


Best Practice

Meter Data Management

Reply can boast solid experience in the support of Energy & Utilities market operators on issues related to Meter Data Management (MDM) and is the ideal partner for defining Smart Metering solutions. These solutions, made possible by the enhanced ability to gather information from technological networks, combined with new remote operations opportunities on network elements, allow Utilities to adopt a new operational framework characterized by greater efficiency and a better quality of service.

Web Portal

Case Study

New Communication Channel for Edison Energia

The collaboration between Edison Energia and Blue Reply has led to the development of a Web portal for sales and after sales services. The portal integrates the customer's proprietary systems, both among themselves and with the rest of the e-commerce, customer relations and home automation realms, as well as enabling end users to be more autonomous in managing and providing consulting services relating to their product range.


Case Study

A CTI solution for SWM, Munich's municipal utility company

In order to boost the efficiency of its reactive private customer support, SWM Kundenservice GmbH contacted Power Reply and realized a project involving a CTI solution together with the Reply specialist for the energy and utilities sector.


Best Practice

Put your Data at Work: Energy & Utilities

Utilities have traditionally been amongst the lowest data intensity companies, but the advent of Smart Grid has increased the level of data collection dramatically. The challenge now is how to take advantage of that data to create value for the business.

Put your Data at Work Energy & Utilities 0

16.02.2016 - 18.02.2016 / Essen


E-World 2016

Power Reply participates in E-world energy & water, the international congress and trade fair for the energy and utilities industry, taking place from 16 – 18 February 2016 in Essen.

11.11.2015 - 12.11.2015 / Münster


SAP Forum for the Utility Industry 2015

Power Reply participates in the SAP Forum for the Utility Industry 2015 taking place in Münster from 11th to 12th November 2015.

26.02.2015 / Aarau


SAP Info-Day for suppliers 2015

Power Reply participates as exhibitor in the SAP Info-Day for suppliers 2015 in Aarau, Switzerland. The main focus topic of this event will be “the free market 2018 – are you ready for this?”.

10.02.2015 - 12.02.2015 / Essen


E-world 2015

Power Reply joins E-world energy & water 2015, which will take place from 10 to 12 February 2015 in Essen. With a high response from visitors and exhibitors, E-world has established itself as a meeting place for decision-makers from the energy industry and will be held for the 15th time this year.

04.11.2014 - 05.11.2014 / Essen


SAP-Forum for the Utility Industry

Power Reply will attend this year’s SAP-Forum for the Utility Industry, which will be held on 4-5 November 2014 in the Congress Center Messe Essen.

Triplesense Reply

Case Study

Online Portal for the Energy Provider VSE Group

VSE Group, wanted to optimize the online website for different target groups and to build the range of service optimally. Triplesense Reply was responsible for the concept, the design and the technical implementation. A flat hierarchy of the site structure, so that the content for all target groups was represented in the overview and easy to located, was important during the implementation of the portal.

Online Portal for the Energy Provider VSE Group 0

11.09.2014 - 12.09.2014 / München


9th German Energy Congress

Power Reply participates in the 9th German Energy Congress which will be held in Hilton Munich Park Hotel, Munich, on 11 and 12 September.


News & Communication

Power Reply among the first Partners worldwide to achieve the Oracle PartnerNetwork Specialization for Oracle Utilities Meter Data Management

Power Reply announced that it is among the first Partners worldwide to achieve the OPN Specialized status for Oracle Utilities Meter Data Management.

Brand Engagement

Case Study

Centrica: Delivering consistent and engaging HR communications

When Centrica researched and found their existing HR communications needed to evolve, improve and be updated - Reply helped Centrica People Services take the huge and long step to move away from having transactional conversations to truly engaging with their people.


Case Study

SAP IS-U integration for the billing systems of EnÌa Group

All the users of Parma and relevant areas were involved in this project that has envisaged the provision of energy, gas and water services for a total number of 500,000 contracts amounting to about the half of Enìa total number of contracts.


Case Study

eprimo Online Sales Platform

The online sales platform of the energy discounter should be optimized for future business requirements. Based on the UX concept of the agency RedRabbit, Reply newly conceptualized the technology for the portal and onsite services (rate calculator, customer portal, etc.) and implemented them.


Best Practice


Energy suppliers are competing with each other to expand their customer base, retain their most profitable customers and maximise sales margins. Smart Seller is a solution designed by Reply to support sales campaigns for both gas and electricity suppliers, with a single or dual-offer approach.


Best Practice


A coalition loyalty program involving several partners enables businesses to pool their customer bases and incentivises consumers to share personal information in exchange for promotions, coupons, prizes and loyalty points. Reply’s coalition loyalty model boosts ROI by reducing churn.

Omni-channel Experience

Best Practice


​Every customer deserves to be satisfied and expects a unique experience over all channels. Reply exploits its competences on Customer Engagement, Mobile, and Internet of Things to help companies to face all changes of the Customer Service world.


Best Practice

Energy Trading & Risk Management

The opening of the energy markets and of the industrial supply of raw materials, and the convergence of gas and electricity markets, require - in Italy and abroad - a radical change in the strategic choices of the industry operators, which leaving monopoly aside, provide energy and related services at competitive prices. Reply has conceived the Energy Trading & Risk Management (ETRM) practice, introducing an area completely dedicated to ERTMs issues, to provide complete and integrated solutions.

Energy & Utilities

Best Practice

Energy Management

Power Reply has a deep knowledge of the relevant regulations, of the business processes and of the key technology platforms dedicated to Energy Management. This expertise includes the possibility of combining IT excellence, partnerships with leading software and application vendors in support of the processes. In addition, the ability to set up complex Data Warehouse and BI projects to support process monitoring, and the constant investment on the main trends of the IT market make of Power Reply an ideal and reliable partner.

Energy & Utilities

Best Practice

Energy Pricing & Forecasting

Power Reply has managed numerous energy Pricing and Forecasting projects in Italy and in Europe, implementing best of breed solutions, or creating tailor-made solutions for the end customer. Power Reply professionals have participated in numerous energy Pricing & Forecasting projects in Europe, implementing Oracle solutions, other leading vendors' software solutions and tailor-made solutions for the end customer.

Energy & Utilities

Best Practice

Oil&Gas Solution

Reply has been supporting the Oil & Gas industry's value chain for years, by deeply understanding the market and applying the most innovative technologies on major projects. Among the main activities: from exploration & production to the optimization of midstream stage operations, the implementation of complete solutions supporting distribution and sale of final products and the management of the relationships with customers.

Energy & Utilities

Best Practice

Billing & Settlement

Active in the Italian and European Energy & Utilities market, Power Reply has developed strong cross-cutting expertise on key technologies (Oracle and SAP) and the whole process stream, through projects and maintenance service management in support of Billing, Credit Management and Settlement systems. The implemented solutions cover the entire chain, from contract management to cost definition and pricing, from the determination of physical batches and billing amounts, to dispatching, from credit control and Business Intelligence reporting, to the monitoring of key processes.



Oracle Utilities

Since 2006, Oracle Utilities and Power Reply have worked side by side. Leveraging their experience in the IT industry and in business consulting, Reply and Oracle are currently cooperating in IT projects of many major European companies in the Utility industry.

11.02.2014 - 13.02.2014


E-World Energy & Water 2014

Power Reply will participate in the E-World energy & water fair in Essen from February 11 to 13, 2014, and will be present at the SAP Partner booth. Power Reply will demonstrate their mobile sales solution “Agile Quote”, among others.