Energy & Utilities: our approach

The Energy & Utilities industry is going through a profound transformation that impacts all stages of the value chain. The national and international regulatory drive aims at maintaining sustainability and energy security, and at increasing individual EU countries integration, towards a single international energy system. Reply assists companies operating in the Utility and Oil&Gas markets along the entire value chain, defining new business models and innovative projects.

Utilities

Best Practice

Meter Data Management

Reply can boast solid experience in the support of Energy & Utilities market operators on issues related to Meter Data Management (MDM) and is the ideal partner for defining Smart Metering solutions. These solutions, made possible by the enhanced ability to gather information from technological networks, combined with new remote operations opportunities on network elements, allow Utilities to adopt a new operational framework characterized by greater efficiency and a better quality of service.

Brand Engagement

Case Study

Centrica: Delivering consistent and engaging HR communications

When Centrica researched and found their existing HR communications needed to evolve, improve and be updated - Reply helped Centrica People Services take the huge and long step to move away from having transactional conversations to truly engaging with their people.

Data Science

Best Practice

Smart Monitoring for Wind Turbines

Wind turbines pose great challenges for the maintenance and repair services: Service calls, planned or ad-hoc, are extremely cost and time consuming. Using on-demand Spark Clusters, Data Reply has developed an intelligent monitoring system for a large energy supplier for site operators.

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06.05.2019 - 08.05.2019 / Berlin

Event

Power Reply with a presentation at EVU Prozess & IT Tage 2019

Discuss new business models, innovations in the energy sector, customer experience and energy sales 2030 with Power Reply at EVU Prozess & IT Tage from 6 to 8 May 2019 in Berlin.

31.03.2019 - 02.04.2019 / Milan

Event

Industry Strategy Symposium

Sense Reply, the Reply Group specialist in IoT, end-to-end solutions for Energy&Utilities, Telecommunications and Smart Cities, participates in the Industry Strategy Symposium. The event is held from 31 March to 2 April at the Hotel Gallia in Milan.

Field Service Management

Best Practice

Workforce Management 4.0 for Service and Maintenance

Get mobile control of your field service: with SAP FSM and Power Reply support, you can link all aspects of the field service value chain with an eye on today's customer requirements.

05.02.2019 - 07.02.2019 / Essen

Event

Power Reply at
E-world 2019

Power Reply is co-exhibitor at E-world 2019. Meet the utilities specialists of the Reply Group from 5 to 7 February in Hall 3 at SAP booth 3-322. Learn more about billing software, big data and cloud solutions for the energy industry.

16.04.2018 - 19.04.2018 / Berlin

Event

15. IS-U Jahresforum: EVU Prozess & IT Tage 2018

Power Reply, the Reply Group company specialising in the energy and utilities sector, will demonstrate at the exhibition stand and in its presentation how innovative solutions and services can increase the process efficiency of companies in the energy sector and optimise IT investments.

Web Portal

Case Study

New Communication Channel for Edison Energia

The collaboration between Edison Energia and Blue Reply has led to the development of a Web portal for sales and after sales services. The portal integrates the customer's proprietary systems, both among themselves and with the rest of the e-commerce, customer relations and home automation realms, as well as enabling end users to be more autonomous in managing and providing consulting services relating to their product range.

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06.02.2018 - 08.02.2018 / Essen

Event

E-world energy & water 2018

Power Reply is taking part in the E-world energy & water 2018, the leading international event for the utilities industry. The fair takes place at Messe Essen from 06-08 February 2018 and will focus on innovative solutions for supplying energy in future: from production and transport to storage , trading, efficiency and green technologies. Visit Power Reply's stand in Hall 3, Stand 3-322 (SAP Partner booth).

20.09.2017 / Milan

Event

Utility Day 2017

Reply takes part in the event "Utility Day 2017", an important meeting for the Energy and Utilities sector that will be held in Milan on 20th September.

29.06.2017 / Umweltarena Spreitenbach / Switzerland

Event

SAP Info Day for the Utilities Industry

Power Reply is represented as a sponsor on the SAP Info Day for the Utilities Industry in Switzerland's Umweltarena Spreitenbach on 29 Juni, 2017, concentrating on the trend-setting topics of the utilities industry. Digitization will contribute to radical changes in this market. New business models are required as well as strong alliances. The SAP Info Day offers an excellent overview of SAP innovations and exciting future scenarios.

Employee Engagement

Case Study

British Gas Multi-Channel Leadership Event

British Gas needed their managers behind their new business strategy. So Avvio Reply developed a leadership event that brought their key communicators on board before rolling out a UK-wide roadshow to the rest of their frontline employees.

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Chatbot

Best Practice

The new challenge for Contact Centre Automation

Syskoplan Reply has developed a new customer care service using the Chatbot technologies for a leading multi-utility company. The chatbot represents a new communication channel, addressing users’ need for reliable and immediate answers made available thanks to the use of Artificial Intelligence.

08.02.2017 - 09.02.2017 / Essen

Event

E-World energy & water 2017

Power Reply will take part in the E-world energy & water, the leading international event for the utilities industry, from 8-9 February 2017. It will focus on innovative solutions for supplying energy in future.

25.04.2016 - 28.04.2016 / Berlin

Event

13. IS-U Annual forum: EVU Prozess & IT Tage. Processes and IT for energy suppliers.

Power Reply is partner of the 13th IS-U annual forum about processes and IT for energy supply companies and public utilities taking place in Berlin, 25-28 April 2016.

16.02.2016 - 18.02.2016 / Essen

Event

E-World 2016

Power Reply participates in E-world energy & water, the international congress and trade fair for the energy and utilities industry, taking place from 16 – 18 February 2016 in Essen.

11.11.2015 - 12.11.2015 / Münster

Event

SAP Forum for the Utility Industry 2015

Power Reply participates in the SAP Forum for the Utility Industry 2015 taking place in Münster from 11th to 12th November 2015.

Corporate Website Redesign

Case Study

Snam Project

Bitmama implemented the Corporate website, the intranet and the Supplier portal for Snam. The new information architecture makes all the information from the website accessible and transmit the key position of the company in the energy production chain to all players in the market.

The Snam website www.snam.it won the Interactive Media Award (IMA) in the Energy category.

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26.02.2015 / Aarau

Event

SAP Info-Day for suppliers 2015

Power Reply participates as exhibitor in the SAP Info-Day for suppliers 2015 in Aarau, Switzerland. The main focus topic of this event will be “the free market 2018 – are you ready for this?”.

10.02.2015 - 12.02.2015 / Essen

Event

E-world 2015

Power Reply joins E-world energy & water 2015, which will take place from 10 to 12 February 2015 in Essen. With a high response from visitors and exhibitors, E-world has established itself as a meeting place for decision-makers from the energy industry and will be held for the 15th time this year.

04.11.2014 - 05.11.2014 / Essen

Event

SAP-Forum for the Utility Industry

Power Reply will attend this year’s SAP-Forum for the Utility Industry, which will be held on 4-5 November 2014 in the Congress Center Messe Essen.