An AI-based service assistant for plant maintenance with Rexroth technology
Bosch Rexroth harnesses AI to provide fast, intuitive support for technicians maintaining and repairing complex hydraulic systems.
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The project at a glance
Turning symptoms and error codes into clear, effective solutions in seconds with AI
The challenge
Rapid, reliable support for service technicians & maintenance teams
Bosch Rexroth is a leading global supplier of drive and control technologies, powering precise and robust machine movements across numerous industries with its hydraulic systems. But even the best systems need regular maintenance and occasional repairs.
Service technicians often faced time-consuming challenges – navigating extensive manuals, consulting specialists, or waiting for expert support – which led to delays, increased stress, and costly downtime. Bosch Rexroth recognized the need to streamline this process by equipping technicians with instant, reliable access to the right knowledge, regardless of time or location.
The solution
An intelligent AI assistant embedded in the central service portal
Time-consuming searches and lengthy support calls are now history. Developed by Bosch Rexroth with the support of Storm Reply, the new AI assistant lets technicians simply enter symptoms or error codes into a chat interface and instantly receive accurate, tailored guidance.
Integrated within the Hydraulic Hub – Bosch Rexroth’s central service platform for industrial hydraulics – the assistant is accessible on mobile devices, providing real-time, on-site support. When expert help is needed, the system effortlessly escalates the issue to the right specialists, ensuring fast and efficient resolution.
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How we did it
Advanced AI powered in the cloud
The smart assistant uses state-of-the-art AI technology that cleverly links various data sources, accurately identifies which information is really needed and, based on this, provides understandable and helpful answers – far more than just a simple keyword search.
All important content, from manuals and technical instructions to training materials, is managed centrally and securely in the AWS cloud. Automated processes ensure that the solution remains flexible, grows continuously, and always provides technicians with the latest knowledge.
The result
More efficient processes and improved service quality for reduced downtime
The AI assistant has fundamentally changed service workflows at Bosch Rexroth. By enabling faster, more precise access to relevant information, technicians now resolve complex hydraulic system issues more efficiently - anytime, anywhere, worldwide. Built on a flexible, cloud-native foundation, the assistant not only provides intelligent support for today's service operations but also paves the way for future innovations such as predictive maintenance.
Bosch Rexroth is a global frontrunner in drive and control technologies, delivering efficient, powerful, and safe motion solutions for machines and systems of all scales. With extensive expertise spanning mobile, industrial, and factory automation markets, the company provides intelligent components, customized system solutions, engineering, and services to enable fully networked applications. Its portfolio encompasses hydraulics, electric drive and control technology, transmission, linear and assembly technology, as well as software and IoT interfaces.
Storm Reply is specialized in the design and implementation of innovative Cloud-based solutions and services. Through consolidated expertise in the creation and management of Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS) Cloud solutions, Storm Reply supports important companies in Europe and all over the world in the implementation of Cloud-based systems and applications. Storm Reply is AWS Premier Consulting Partner.