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Avvio Reply is the UK company specialising in Brand Engagement and Internal Communications.
Avvio Reply's purpose is to realise the full value of a company's employees. Avvio Reply develops effective internal communications to articulate strategy and vision in a meaningful way enabling employees to understand, connect and realise their role in it.
Bitmama is one of the most important Digital creative Agencies in Italy. Bitmama Reply is a Creative & Design Consultancy founded in 2009 with the mission of empowering the business growth of companies. Bitmama specialises in consulting and conceptual design for Digital Branding. Driven by strategy & creativity and nourished by the most innovative technologies, Bitmama strives every day to realize the ambitions of its clients by pushing on the full potential of digital.
Open Reply is the Reply Company specialised in E-commerce and Digital Experience.
Open Reply helps its clients to incorporate E-commerce solutions and to migrate from their current platform to something better. As well as its specialist skills in E-commerce and systems integration, it provides the digital transformation wrap that makes customer journey a delight.
Triplesense Reply is the specialist for Digital Service Design and Customer Experience in commercial and end customer markets.
Triplesense Reply designs digital touch point experiences for a perfect user experience: this applies to classic online projects such as websites and portals as well as Mobile solutions, e-commerce, Individual Applications or Social Media projects.
Based on the renowned Internet Agency Ranking of the German Association for the Digital Economy (BVDW) Reply - Digital Experience is the largest company group for the fourth time in a row. Providing full-service in the field of Digital Experience, Reply was able to provide the right answers to the complex questions of the time, helping brands to quickly adapt to new challenges and remain truly relevant to their customers.
The Fashion & Luxury sector needs to be accompanied to the next level of digital transformation, becoming more efficient and sustainable.After several years of experience with different brands, Reply has developed a holistic view to strategically integrate 3D technologies in the product development process, enhancing the related digital assets and 3D resources within an end-to-end solution.
Product innovation is no longer enough to attract and retain the highest performing partners. As partners have evolved away from exclusive selling, channel programs need to evolve to keep up. In this guide, Reply’s go-to-market consulting firm, The Spur Group, illustrates the new partner experience model as well as helps you assess your current partner experience and develop processes that work for your unique ecosystem.
Together with Syskoplan Reply, the medical technology and pharmaceutical company B. Braun has introduced Qualtrics as a new experience management solution. Qualtrics enables effective and efficient Cross-channel communication at B. Braun. In addition to integrating Qualtrics into the existing CRM, Syskoplan Reply also laid the foundation for a global rollout and independent further development of the system by B. Braun.
Digital and technology are reshaping the future of the employee experience: companies need to foster digital literacy and the skills of their employees. Innovative leaders, moreover, must integrate sustainability, digital and technology into corporate culture and identity. The evolution of organizations relies on new ways of working, including the collaboration between humans and AI-powered assistants.
Reply tested the most innovative haptic products available on the market: gloves, suits and VR devices that enable fully immersive experiences.
NFTs (Non-Fungible Tokens) can be described as cryptographic digital assets registered and transferred on the blockchain and with the advent of the Metaverse, they are set to play a crucial role.
Within this constantly changing reality, Reply is the ideal partner to undertake a digital transformation journey supported by Blockchain.
The triumph of social media and the trends towards personalised customer communication are increasing the demand for image and film content almost immeasurably. For the customer Opel, Reply has developed an innovative solution to create content from a uniform data model for various communication channels.
Empowering your organisation with an AI-oriented approach can support you in effectively reaching your customers and building an increasingly personalised user experience.
Reply’s data-driven research has tracked and measured the most compelling trends in the field of Artificial Intelligence for Marketing
Reply’s new trend report which was conducted with the data-driven trend platform SONAR, shows up how Artificial Intelligence (AI) will play a crucial role in the continuous improvement of the future Customer Experience (CX).
The market study "Providers of Digital Experience Services in Germany" carried by the market research company Lünendonk acknowledges Reply again as one of the top three leading full-service providers for digital experience services (DXS).
The goal of this research is to share some insights into how marketers are tackling the different challenges coming from Coronavirus and the strategies they are using to thrive.
An intelligent coffee machine, capable of communicating and interacting with the user, learning their tastes and schedules and facilitating the direct interaction between user and machine to offer the first hands-free experience on the market. On this basis, Lavazza made the strategic decision to invest in connected products, with the recent market launch of “A Modo Mio Voicy”, the new coffee machine which uses the IoT platform created in collaboration with Cluster Reply.
Thanks to Threepipe Reply support - the Reply Group’s UK brand-performance agency with specialists across data, search, media, PR, creative and technology - ECB has recently started a new project in order to adapt the brand to Facebook’s new tool ‘The Conversion API’.
Vodafone leveraged Reply to accelerate the development of TOBi globally and demonstrate the value of digital customer contact channels through a data-driven approach.
Reply's approach to the CX journey is based on a “symphony orchestra” which ensures that every element is connected and optimised – from the CX architecture, to digital design and UX. This approach allows Reply to understand, design and implement complex CRM and Customer Experience solutions.
For the second year in a row, Reply has been positioned as a Leader by Gartner, the world’s leading research and advisory company, in their Magic Quadrant for CRM and Customer Experience Implementation Services Worldwide.
With the support of
AC Milan decided to run the campaign on
TikTok, the leading destination for short-form mobile videos.
TikTok, the social media phenomenon of the past year, includes challenges as one of its top trends, and Triplesense chose to launch a challenge using the funny and easy-to-follow hashtag #TapAndMove.
Thanks to the extensive experience acquired in the B2C field, with the development of popular video games, as well as in the B2B domain, with the creation of learning software strongly specialised in the XR field, Infinity Reply designs and develops advergames and interactive 3D applications that integrate augmented and virtual reality, leveraging the latest technologies to create innovative digital experiences.
Xister Reply engaged users by leveraging on what they love the most: music. For the “Extra Match” activity, Xister Reply involved a few Italian singers and asked them to share their passion for music by making a cover of the other’s song. In the meantime, famous DJs were entertaining younger fans through live DJ sets on Instagram.
For the third year in a row, the
Reply - Digital Experience agency and group of companies
topped the revenue ranking of the Bundesverband Digitale Wirtschaft (BVDW).
Based on the renowned Internet Agency Ranking of the German Association for the Digital Economy (BVDW) Reply - Digital Experience is the largest company group for the third time in a row. Providing full-service in the field of Digital Experience Reply was able to provide the right answers to the complex questions of this time and help brands to adapt quickly to the new normal and remain truly relevant to their customers.
As one of the biggest German influencers in the field of fitness, health and beauty,
Pamela Reif wants to make contact with her fans as genuinely and intimately as possible – and independently from the algorithms of the social media feeds. In collaboration with
Open Reply she has found the right way to achieve this: with a dedicated app that allows fans and followers to interact with Pamela exclusively.
Which new interface technologies can we expect to see coming to prominence in our ‘new normal’? We launched a research project based on analysis of the main studies, scientific articles and patents published in the last two years, integrated with the experiences of Reply companies in supporting’ their customers.
The pandemic has accelerated the trend of adopting new interfaces in both consumer and professional fields, according to Reply’s new research “New Interfaces, Zero Interfaces”, based on Reply’s Trend SONAR proprietary data-driven platform.
While there are still many important open questions about the Covid-19 pandemic, it is clear human behaviours have changed extraordinarily. In a time when some countries are trying to ease the restrictions, while being fully aware that new waves of the virus might occur, Brands are questioning how to re-establish interrupted relationships with customers in this perceived new normal.
Krispy Kreme is reaching a bigger audience than ever by bringing joy to every step along the customer journey. Sagepath Reply developed a plan to align with each business stakeholder and progressing with a collaborative and iterative process to define and develop a digital ecosystem with a fun, easy-to-use path to purchase.
The new online destination for MarineMax, the nation’s largest publicly traded recreational boat and yacht retailer, created a hub to unite people through a shared love of the boating lifestyle. Leveraging Sitecore, Sagepath Reply focused on creating a more engaging experience that simplified the selection process through enhanced search tools.
Pure communication specialists clear the desk for tech-savvy customer experience conductors. Along the customer journey they orchestrate communication and experiences across all touchpoints and offer the customer an all-embracing experience with a brand, product or service – customer-centric, data-based and supported by tools that employ machine learning and artificial intelligence.
Reply is one of the leading full-service providers of Digital Experience Services (DXS), according to the first-ever industry survey of
“Digital Experience Services providers in Germany” by the
market research company Lünendonk.
Pasta Garofalo in collaboration with Cook, the Corriere della Sera’s cooking site, decided to rely on Xister Reply’s extensive experience and on Alexa'’s conversational AI technology capabilities to create a kitchen voice assistant close to the consumer.
More and more often people have to communicate with machines – and vice versa. But the change from "screen design" to "voice design" holds many pitfalls. Reply's Voice Machine Interfaces initiative offers companies one-stop expertise and consulting to implement a Voice First strategy in a meaningful way.
Reply is permanently carrying out studies to anticipate trends and explore key-strategies. Emerging technologies and techniques can unlock the potential of digital commerce, turning shopping applications into emotional shopping experiences.
For the second year in a row, the Reply - Digital Experience corporate group of agencies and tech companies has achieved the top ranking of the Bundesverband Digitale Wirtschaft (BVDW) e.V. (German Digital Industry Association) with the highest turnover in Germany.
The goal of Reply Digital Experience is to create sustainable customer journeys. From end-to-end customer engagement to commerce solutions, the offer includes innovative technologies, data-driven insights and active creativity. Transformation consulting, CRM and service design are additional key areas.
The Reply Creative Challenge is a team-based competition open to students and creatives from all over the world who compete in the development of a creative concept assigned by a jury of experts.
The new electronic piggy bank to teach children the value of money and savings. In the educational toy culture, XME dindi offers a game-based experience to actively inspire children’s education. Three Reply Group companies partnered with Quercetti, a leading manufacturer of Made in Turin educational toys, to design XME dindi.
The challenge faced by the
FCA Group with the Dealer Digital Programme is that of transforming the relationship between the dealer and the end user, utilising digital channels as a lead generation tool.
Online meetings are practical: they are quick to set up, do not require any special technology and do not involve any travel time. But they do have a certain bland aspect: the interactivity of a face-to-face meeting is lost.
Infinity Reply's solution: Virtual workspaces supported by immersive technologies.
Sprint Reply has conducted a study to research the field of
Digital Customer Care (DCC) by performing in-depth interviews with digital customer service executives of large German corporations as well as Digital Experience technology suppliers. Furthermore, a technical benchmarking analysis of both B2C web and mobile services has been conducted.
The quest for increasingly “humanized technology” is more than a major key to finally integrating
chatbots as natural companions in our everyday lives, it also represents an opportunity to enter a
whole new world of human-machine communication. Elbkind Reply introduces the
new age of creative tech and social media with the potential to bring machines and people closer together than ever before.
Reply relies on innovative technologies, data-driven insights and hands-on creativity to create a compelling digital experience that involves brands, customers and employees alike. In these sessions with the Reply Digital Experience Experts, you can get exciting insights and practical examples in direct exchange with digital leaders and experience enthusiasts.
Neveling Reply is the International Technical Lead Agency for CMS and e-commerce at Faber-Castell. In this role the agency accompanied the long-standing company on its way towards digitisation with the design of a new website with an integrated web shop.
With the project “easyDream”, team Watermelon won the 2021 edition of the Creative Challenge, the largest team-based competition in Europe for students and young creatives and part of the Reply Challenges program.
Many companies are already experimenting with prototype devices and simulated 5G scenarios. Together with a customer from the automotive industry, Infinity Reply and Spark Reply have tested the technical limits of 5G, especially for the use of AR and VR in pre-sales scenarios for passenger vehicles.
New technologies are easiest to establish when they can be integrated intuitively into the everyday lives of the end users. This is something that developers in the VR and AR area are currently experiencing. At the moment, they are dealing with the development of applications that can be integrated seamlessly into the everyday behavioural patterns of consumers. Ralf Schimmele, partner at Infinity Reply, knows the best way to make this work.
Elbkind Reply designed a digital education campaign on the subject of the Coronavirus for AOK Bayern. The campaign positions the health insurance company as a reliable source of vital information about COVID-19 for the Bavarian region.
The creative agency of Reply, Bitmama, and the data driven marketing company Like Reply work together for a 360° strategic consultancy dedicated to the Amazon world.
Vodafone Business Italia has, thanks to Reply’s consultancy, implemented the use of martech solutions by introducing the application of data science methodologies to adopt machine learning and artificial intelligence models with the aim of better understanding its customers and optimising journeys.
Avvio Reply created a leaderboard within the game that identified users by shop, region and area, as well as the fastest individual race time. In doing so, this simultaneously created a team spirit whilst also bringing William Hill together across the nation.
Avvio Reply created an interactive web app that brings to life the interconnected nature of
Vodafone’s huge range of products, propositions, solutions and services. The web app walks sales staff through interactive customer journeys where they are able to explore details on products and services and how to up-sell.
A digital sales network dedicated to business telephony services, enhanced by lead generation tools and customized online advertising campaigns: this was the project carried out by the Business division of WINDTRE in collaboration with Like Reply, a Reply group company specialized in Data-Driven Digital Marketing.
We develop digital solutions, which suit people’s needs and thus help make their lives easier. The new mission and the associated growth is also reflected in the Internet agency ranking of the BVDW.
Triplesense Reply is in 4th place together with other digital companies in the Reply Group, with "Reply – Digital Experience". Triplesense Reply is the leading digital agency within the Reply Group in Germany.
Today, Costa Crociere, thanks to the technical consultancy of Aktive Reply - the Reply Group company specialized in design, development and implementation of Digital Experience Management solutions - is able to manage all websites in 13 different languages in the 19 markets in which it operates - as well as a proprietary app and various interactive monitors on board the Costa Smeralda flagship.
Now is the time to break away from pure analogue reality and enhance experiences with virtual components. But are you ready to fully utilize the possibilities of the digital transformation for improved user experiences and to incorporate virtual, augmented or mixed reality (XR) into your business model?
TFL were going through a period of huge change from both an infrastructure and organisational point of view and staff were being bombarded with new information all the time.
Avvio Reply worked with TFL to develop a solution to help staff understand their new roles and organisatonal structure, while also educating them about the proposition and strategy behind it.
Thanks to the support of TD Reply, BMW Group has created an interactive dashboard that incorporates insights serving diverse purposes: from measuring and understanding BMW’s digital brand and product perception, to observing and identifying relevant trending topics, and monitoring the brand’s channel, campaign and touchpoint performances.
Fresenius Medical Care's new dialysis service portal offers customised content and relates emotional stories that address every target group worldwide. Thus, the portal helps to improve the lives of dialysis patients and represents a benchmark for competitors. Triplesense Reply developed the concept for the service portal, which presents emotional stories and facts on dialysis.
The Event’s Way communication agency and Infinity Reply joined Toyota, the official car company of the famous 2020 Giro d’Italia cycling grand tour, in the launch of the new Toyota Yaris Hybrid, entertaining users for the various stages of the race. Infinity Reply developed two advergames to support the initiative: Find the right key, an advergame that allowed users to potentially win prizes on the spot, and Drive safe, a racing game designed to present the features of the new Toyota Yaris Hybrid to users, in a non-intrusive way. To play and win the gadgets, users had to provide certain pieces of personal data or to book a test drive.
Telefonica wanted to introduce a new employee recognition scheme for its work force, to complement the launch of the new corporate strategy. Telefonica’s values and culture focuses on the belief that the possibilities of technology should be open to everyone. Avvio Reply worked with Telefonica to create a recognition scheme that echoed these values, as well as encouraging peer-to-peer communication and recognition across the business – anytime, anywhere.
A simple objective - engage and educate a workforce of over 25,000 people with the new offering to produce an army of advocates. Avvio Reply partnered with Sky to internally launch their new market changing proposition, Sky Mobile. Creating multiple physical and digital installations around Sky, Avvio Reply took a three-phase approach leading up to the announcement and launch of the new service – Educate, Inspire, Advocate.
Now is the time to redefine your Customer Experience by designing new products and services to be distributed across all channels, with communication plans that are aligned with the business after a challenge like COVID-19.
Inspired by the Royal Academy summer exhibition Avvio Reply worked with Sky to turn their shiny new Hub building into a gallery like environment. Sky people loved their new working environment and as a result Avvio Reply is now responsible for branding the ever growing Sky campus.
Reply takes part in the
Netcomm Forum 2019, the main Italian event focused on eCommerce and retail.
In an industry facing ongoing change and volatility,
BP Shipping identified a need to rearticulate their strategy to reposition their function within the wider BP context. Avvio Reply worked with BP to produce an engaging way to communicate this strategy both onshore and offshore across all regions. The
strategy cascade workshops were a big success, with an overwhelmingly positive employee response as the strategy was accessible to all.
With an upcoming release of the highly-anticipated Sky Q product, Sky looked to Avvio Reply to guide them through their biggest product launch for over 10 years. Sky’s objective was to ensure over 25,000 people ranging from field based engineers, contact centre staff and head office understood the new proposition and the how Sky Q would set apart from its competition. Avvio Reply developed a strategy to empower employees with the tools to talk confidently, sell and become advocates of Sky Q across the business.
Reply takes part in the Arch Summit event, the premier event for connecting tech startups with corporate decision-makers, which will be held in Luxembourg on 3-4 April.
As a way to dramatically improve their online ecommerce platform, Monsoon & Accessorize wanted to increase the customer’s online experience. Open Reply applied its creative thinking across their desktop, mobile and tablet channels to ensure the same branding and level of customer experience was as premium as possible. Open Reply developed each platform step-by-step and optimised our UX technology to ensure a personal and seamless online experience.
Cluster Reply has exploited the innovative characteristics of connected devices to create a solution for enhancing customer experience in the automotive sector. The solution is based on the integration of the Sitecore Experience platform with Microsoft Azure Cloud services.
Nationwide required a Leadership event with a difference. They wanted to take their audience out of their comfort zone and create an event that energised them to be bold and make creative decisions. Avvio Reply proposed the core theme ‘Fresh Thinking’, and tailored the one-day event around this thought. The event was a great success, with overwhelmingly positive feedback scores from attendees.