Customer Experience

Humanizing Digital

Our vision that facilitates digital life

Humanizing Digital 0

Brand Engagement

Avvio Reply

Avvio Reply is the UK company specialising in Brand Engagement and Internal Communications.

Avvio Reply's purpose is to realise the full value of a company's employees. Avvio Reply develops effective internal communications to articulate strategy and vision in a meaningful way enabling employees to understand, connect and realise their role in it.

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Full Service Digital Agency

Bitmama

Bitmama is one of the most important Digital creative Agencies in Italy.

By combining the creative talent of the Armando Testa Group and Reply’s technological excellence, Bitmama addresses the brand market with a multiplatform approach. Bitmama specialises in consulting and conceptual design for Digital Branding.

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DIGITAL SERVICE DESIGN & CUSTOMER EXPERIENCE

Triplesense Reply

Triplesense Reply is the German specialist for Digital Service Design and Customer Experience in commercial and end customer markets.

Triplesense Reply designs digital touch point experiences for a perfect user experience: this applies to classic online projects such as websites and portals as well as Mobile solutions, e-commerce, Individual Applications or Social Media projects.

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Web-App

Case Study

Guiding employees through change

TFL were going through a period of huge change from both an infrastructure and organisational point of view and staff were being bombarded with new information all the time. Avvio Reply worked with TFL to develop a solution to help staff understand their new roles and organisatonal structure, while also educating them about the proposition and strategy behind it. The solution had to present this information simply and take into consideration the nature of the business – e.g. underground stations. The web-app launched to a pilot number of people at the beginning of February 2016 and has now been rolled out across the Underground network.

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Video marketing

Best Practice

Welcome to the World Wide Video

Triplesense Reply, Creative & Design consulting agency born inside Reply, explains how marketing can leverage on videos as an engagement tool to enrich a brand’s content strategy.

Emotional Digital Experience

Case Study

Global dialysis service portal for Fresenius Medical Care

Fresenius Medical Care's new dialysis service portal offers customised content and relates emotional stories that address every target group worldwide. Thus, the portal helps to improve the lives of dialysis patients and represents a benchmark for competitors. Triplesense Reply developed the concept for the service portal, which presents emotional stories and facts on dialysis.

Global dialysis service portal for Fresenius Medical Care 0

Stories of Pride

Case Study

Unlocking the pride inside

British Gas launched their new organisational values through the promotion of 'stories of pride' from around the business. Using these to inspire people and reinforce the British Gas values. Avvio Reply developed a bespoke video sharing web app, where employees could view, like and upload their own stories. This web app would sit at the heart of the campaign. To drive engagement with the web app, Avvio Reply developed a campaign with a simple identity and strong sharable call to action.

Reward Recognition

Case Study

Putting recognition in employees hands

Telefonica wanted to introduce a new employee recognition scheme for its work force, to complement the launch of the new corporate strategy. Telefonica’s values and culture focuses on the belief that the possibilities of technology should be open to everyone. Avvio Reply worked with Telefonica to create a recognition scheme that echoed these values, as well as encouraging peer-to-peer communication and recognition across the business – anytime, anywhere.

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Game Changing

Case Study

Game changing product launch

A simple objective - engage and educate a workforce of over 25,000 people with the new offering to produce an army of advocates. Avvio Reply partnered with Sky to internally launch their new market changing proposition, Sky Mobile. Creating multiple physical and digital installations around Sky, Avvio Reply took a three-phase approach leading up to the announcement and launch of the new service – Educate, Inspire, Advocate.

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14.09.2017 / Award

News & Communication

Avvio Reply wins Corporate Comms DigiAward for Castrol Camera Challenge

Avvio Reply in partnership with Castrol awarded an Annual CorpComms DigiAward for the Castrol Camera Challenge.

Curated Entertainment

Case Study

Sky: Environmental Branding

Inspired by the Royal Academy summer exhibition Avvio Reply worked with Sky to turn their shiny new Hub building into a gallery like environment. Sky people loved their new working environment and as a result Avvio Reply is now responsible for branding the ever growing Sky campus.

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Digital Experience

Case Study

Global Market Research Portal for GfK

Triplesense Reply developed a portal for market research company GfK with special microsites: including Nation Brands Index, TEMAX Report, Connected Consumer Index, GfK Datalab.

Strategy Cascade

Case Study

Bringing BP's strategy to Life

In an industry facing ongoing change and volatility, BP Shipping identified a need to rearticulate their strategy to reposition their function within the wider BP context. Avvio Reply worked with BP to produce an engaging way to communicate this strategy both onshore and offshore across all regions. The strategy cascade workshops were a big success, with an overwhelmingly positive employee response as the strategy was accessible to all.

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Product Launch

Case Study

Getting Sky clued up for Q

With an upcoming release of the highly-anticipated Sky Q product, Sky looked to Avvio Reply to guide them through their biggest product launch for over 10 years. Sky’s objective was to ensure over 25,000 people ranging from field based engineers, contact centre staff and head office understood the new proposition and the how Sky Q would set apart from its competition. Avvio Reply developed a strategy to empower employees with the tools to talk confidently, sell and become advocates of Sky Q across the business.

Getting Sky clued up for Q 0

21.06.2017

News & Communication

Triplesense reply gets a real winning hand at mediastars.

Mediastars XXI edition was full of satisfaction for Triplesense Reply. Several awards for its four different projects.

eCommerce design

Case Study

Monsoon & Accessorize eCommerce

As a way to dramatically improve their online ecommerce platform, Monsoon & Accessorize wanted to increase the customer’s online experience. Open Reply applied its creative thinking across their desktop, mobile and tablet channels to ensure the same branding and level of customer experience was as premium as possible. Open Reply developed each platform step-by-step and optimised our UX technology to ensure a personal and seamless online experience.

Monsoon & Accessorize eCommerce 0

31.05.2017 - 01.06.2017 / Darmstadt

Event

Vertriebsmanagement Kongress 2017

Arlanis Reply is exhibitor on the Vertriebsmanagement Kongress 2017, taking place from 31 May - 1 June 2017 in Darmstadt. The congress is the biggest experts meeting for sales and distribution management in the German speaking area and an ideal meeting place for sales professionals across all industries.

Leadership Event

Case Study

Buidling on the vision

Nationwide required a Leadership event with a difference. They wanted to take their audience out of their comfort zone and create an event that energised them to be bold and make creative decisions. Avvio Reply proposed the core theme ‘Fresh Thinking’, and tailored the one-day event around this thought. The event was a great success, with overwhelmingly positive feedback scores from attendees.

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Digital Experience

Case Study

Nutella B-ready’s social media content under Bitmama’s creative control

Ferrero has chosen to entrust Bitmama with the creation of content on its social media channels for the Nutella B-Ready​ product, as part of Nutella’s 2016-2017 strategic communication plan.

Nutella B-ready’s social media content under Bitmama’s creative control 0

04.05.2017 / Digital Experience

News & Communication

Jump to 4th place in the Internet agency ranking

The "Reply – Digital Experience" companies have become one of the four digital companies with the highest sales in Germany for the first time. With a gross income of 69.5 million euros and a growth in sales of 40 percent, the agency group is improving not only its previous year's position in the Internet agency ranking of the Bundesverband Digitale Wirtschaft e.V. (BVDW) by one position, but is also well ahead of the other competitors.

Responsive Design

Case Study

International storytelling platform for ThyssenKrupp Elevator

Traffic jams, air pollution, and rapid growth? URBAN HUB offers approaches for "smart cities" and is more than just a storytelling platform: It is aimed at urban planners and everyone involved in the future of mobility. It invites people to share their own stories relating to encouraging concepts for success and smart mobility.

International storytelling platform for ThyssenKrupp Elevator 0

20.03.2017 - 24.03.2017 / Hanover

Event

Digital Marketing Arena – Cebit 2017

Profondo Reply, the Reply Group company specialising in Digital Business Consulting, and Open Reply, the Reply Group company specialising in digital transformation, mobile solutions und connected platforms, take part in the Digital Marketing Arena at CeBIT 2017, taking place in Hanover, 20-24 March.

Case Study

B2B platform for KAO, a leading provider of beauty care products worldwide

KAO Germany, the world's leading provider of haircare and cosmetics products, implemented with Triplesense Reply a mobile-optimised B2B portal for the two salon-exclusive haircare brands of Goldwell and KMS California.

KAO Portal

10.03.2016 / Digital Experience

News & Communication

Emotion and Innovation: Alfa Romeo selects Reply as 2016 Partner

Reply consolidates its relationship with the FCA Group, securing a technological, strategic and creative partnership with Alfa Romeo EMEA (Europe, Middle East and Africa), and confirms its position in the Digital Experience global market with the creation of an International Team, coordinated by Associate Partner Niccolò Magnani and Reply Creative Director Francesco Milanesio.

Emotion and Innovation Alfa Romeo selects Reply as 2016 Partner 0
The international digital strategy 0

13.03.2017 / Nivea Q10Plus

News & Communication

The international digital strategy

Bitmama’s skills in the field of social networks reach an international level with anti-wrinkle NIVEA Q10Plus’s global strategy.

User Experience Design

Case Study

The new Napapijri.com goes live

Bitmama, the creative digital communications agency, is assisting leading casual-clothing brand, Napapijri, to launch its new website Napapijri.com.

The new Napapijri.com goes live 0
Snam, best company for digital communication also in Europe 0


Snam, best company for digital communication also in Europe

A few months after winning first place in Webranking Italy, Snam climbs on a higher step even in the European ranking, for being the best company for corporate online communication among 500 major mainland companies.

23.02.2016 / Augmented Reality

News & Communication

Forge Reply partners with Daikin for the Daikin YEAR app

Forge Reply has partnered with Daikin for the development and launch of Daikin YEAR app, an augmented reality calendar that facilitates seamless interaction with its users throughout the year.

Forge Reply partners with Daikin for the Daikin YEAR app 0

Smart Glasses

Case Study

Magneti Marelli together with Reply take the Motor Show by storm with "Smart Glasses"

An innovative application has been combined with a sustainable paper design that, in a few simple steps, becomes a pair of 3D glasses. This is the immersive brand experience created by Bitmama and Forge Reply in cooperation with Magneti Marelli.

Magneti Marelli together with Reply take the Motor Show by storm with

20.02.2017 - 22.02.2017 / London

Event

Digital Transformation Forum 2017

Twice Reply which specialises in digital transformation consulting, is a keynote speaker at the Digital Transformation Forum 2017 on 21st February 2017.

Web App

Case Study

Telefonica launches groundbreaking employee recognition app

Reply scoped, developed, built and delivered the internal web app, Recognise_D, to increase employee engagement and support business strategy at Telefonica. The new employee recognition programme was launched in conjunction with Telefonica’s fresh corporate strategy, which focuses on the values of Discover, Disrupt and Deliver.

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14.09.2016 - 15.09.2016 / Cologne

Event

dmexco 2016

Profondo Reply and Portaltech Reply participate in dmexco, the world’s leading exposition and conference on digital marketing, taking place in Cologne on 14 – 15 September 2016.

Employee Engagement

Case Study

British Gas Multi-Channel Leadership Event

British Gas needed their managers behind their new business strategy. So Avvio Reply developed a leadership event that brought their key communicators on board before rolling out a UK-wide roadshow to the rest of their frontline employees.

British Gas Multi-Channel Leadership Event 0