Customer Experience

Humanizing Digital

Our vision that facilitates digital life

Humanizing Digital 0

Brand Engagement

Avvio Reply

Avvio Reply is the UK company specialising in Brand Engagement and Internal Communications.

Avvio Reply's purpose is to realise the full value of a company's employees. Avvio Reply develops effective internal communications to articulate strategy and vision in a meaningful way enabling employees to understand, connect and realise their role in it.

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Full Service Digital Agency

Bitmama

Bitmama is one of the most important Digital creative Agencies in Italy.

By combining the creative talent of the Armando Testa Group and Reply’s technological excellence, Bitmama addresses the brand market with a multiplatform approach. Bitmama specialises in consulting and conceptual design for Digital Branding.

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DIGITAL SERVICE DESIGN & CUSTOMER EXPERIENCE

Triplesense Reply

Triplesense Reply is the specialist for Digital Service Design and Customer Experience in commercial and end customer markets.

Triplesense Reply designs digital touch point experiences for a perfect user experience: this applies to classic online projects such as websites and portals as well as Mobile solutions, e-commerce, Individual Applications or Social Media projects.

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Case Study

How to be successful on Amazon? Get a load of your reviews!

The creative agency of Reply, Bitmama, and the data driven marketing company Like Reply work together for a 360° strategic consultancy dedicated to the Amazon world.

Customer Care

Research

CUSTOMER SATISFACTION IN THE DIGITAL AGE

Sprint Reply has conducted a study to research the field of Digital Customer Care (DCC) by performing in-depth interviews with digital customer service executives of large German corporations as well as Digital Experience technology suppliers. Furthermore, a technical benchmarking analysis of both B2C web and mobile services has been conducted.

CUSTOMER SATISFACTION IN 
THE DIGITAL AGE 0

AR / VR

Article

AR & VR: Don't forget the user during development

New technologies are easiest to establish when they can be integrated intuitively into the everyday lives of the end users. This is something that developers in the VR and AR area are currently experiencing. At the moment, they are dealing with the development of applications that can be integrated seamlessly into the everyday behavioural patterns of consumers. Ralf Schimmele, partner at Infinity Reply, knows the best way to make this work.

AR & VR Don't forget the user during development 0

AR / VR

Best Practice

Collaborative Work with Virtual Reality

Online meetings are practical: they are quick to set up, do not require any special technology and do not involve any travel time. But they do have a certain bland aspect: the interactivity of a face-to-face meeting is lost. The solution: Virtual workspaces supported by immersive technologies.

Digital Experience

Case Study

A modern digital experience for pencils with a long history

Neveling Reply is the International Technical Lead Agency for CMS and e-commerce at Faber-Castell. In this role the agency accompanied the long-standing company on its way towards digitisation with the design of a new website with an integrated web shop.

A modern digital experience for pencils with a long history 0

29.05.2019 - 30.05.2019 / Milan

Event

Netcomm Forum 2019

Reply takes part in the Netcomm Forum 2019, the main Italian event focused on eCommerce and retail.

Digital experience

Article

VALUE IN GAMING

Avvio Reply created a leaderboard within the game that identified users by shop, region and area, as well as the fastest individual race time. In doing so, this simultaneously created a team spirit whilst also bringing William Hill together across the nation.

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Web App

Article

SIMPLIFYING SALES FOR VODAFONE

Avvio Reply created an interactive web app that brings to life the interconnected nature of Vodafone’s huge range of products, propositions, solutions and services. The web app walks sales staff through interactive customer journeys where they are able to explore details on products and services and how to up-sell.

SIMPLIFYING SALES FOR VODAFONE 0

03.04.2019 - 04.04.2019 / LUXEMBOURG

Event

ARCH SUMMIT 2019

Reply takes part in the Arch Summit event, the premier event for connecting tech startups with corporate decision-makers, which will be held in Luxembourg on 3-4 April.

Emotional Digital Experience

Case Study

Global dialysis service portal for Fresenius Medical Care

Fresenius Medical Care's new dialysis service portal offers customised content and relates emotional stories that address every target group worldwide. Thus, the portal helps to improve the lives of dialysis patients and represents a benchmark for competitors. Triplesense Reply developed the concept for the service portal, which presents emotional stories and facts on dialysis.

Global dialysis service portal for Fresenius Medical Care 0

Automotive

Product

The Sitecore Experience platform for the automotive sector

Cluster Reply has exploited the innovative characteristics of connected devices to create a solution for enhancing customer experience in the automotive sector. The solution is based on the integration of the Sitecore Experience platform with Microsoft Azure Cloud services.

Immersive Technologies

Article

HOW TO MAKE VIRTUAL REALITY YOUR BUSINESS MODEL

Now is the time to break away from pure analogue reality and enhance experiences with virtual components. But are you ready to fully utilize the possibilities of the digital transformation for improved user experiences and to incorporate virtual, augmented or mixed reality (XR) into your business model?

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Web-App

Case Study

Guiding employees through change

TFL were going through a period of huge change from both an infrastructure and organisational point of view and staff were being bombarded with new information all the time. Avvio Reply worked with TFL to develop a solution to help staff understand their new roles and organisatonal structure, while also educating them about the proposition and strategy behind it. The solution had to present this information simply and take into consideration the nature of the business – e.g. underground stations. The web-app launched to a pilot number of people at the beginning of February 2016 and has now been rolled out across the Underground network.

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Live Well

Case Study

It's easy to live well at Sky

Sky prides itself on being a great place to work. In addition to a fantastic work environment, Sky offers employees a great selection of healthy and affordable food and drink at all Sky sites. Avvio Reply developed a campaign to raise awareness amongst employees and ensure they understood the benefits of their Live Well range and how easy it is to Live Well at Sky everyday!

Curated Entertainment

Case Study

Sky: Environmental Branding

Inspired by the Royal Academy summer exhibition Avvio Reply worked with Sky to turn their shiny new Hub building into a gallery like environment. Sky people loved their new working environment and as a result Avvio Reply is now responsible for branding the ever growing Sky campus.

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Relationships

Case Study

Building a community of leaders

Engaging senior leadership members is vital to any large business. Nationwide understood this and wanted to create an experience that not only delivered the key priorities but also left leaders with a memorable take away message. Alongside this, Avvio Reply also faced the challenge of getting senior members to connect with each other and create meaningful relationships that would allow them to all work more holistically moving forward.

Reward Recognition

Case Study

Putting recognition in employees hands

Telefonica wanted to introduce a new employee recognition scheme for its work force, to complement the launch of the new corporate strategy. Telefonica’s values and culture focuses on the belief that the possibilities of technology should be open to everyone. Avvio Reply worked with Telefonica to create a recognition scheme that echoed these values, as well as encouraging peer-to-peer communication and recognition across the business – anytime, anywhere.

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Game Changing

Case Study

Game changing product launch

A simple objective - engage and educate a workforce of over 25,000 people with the new offering to produce an army of advocates. Avvio Reply partnered with Sky to internally launch their new market changing proposition, Sky Mobile. Creating multiple physical and digital installations around Sky, Avvio Reply took a three-phase approach leading up to the announcement and launch of the new service – Educate, Inspire, Advocate.

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Video marketing

Best Practice

Welcome to the World Wide Video

Triplesense Reply, Creative & Design consulting agency born inside Reply, explains how marketing can leverage on videos as an engagement tool to enrich a brand’s content strategy.

eCommerce design

Case Study

Monsoon & Accessorize eCommerce

As a way to dramatically improve their online ecommerce platform, Monsoon & Accessorize wanted to increase the customer’s online experience. Open Reply applied its creative thinking across their desktop, mobile and tablet channels to ensure the same branding and level of customer experience was as premium as possible. Open Reply developed each platform step-by-step and optimised our UX technology to ensure a personal and seamless online experience.

Monsoon & Accessorize eCommerce 0

Stories of Pride

Case Study

Unlocking the pride inside

British Gas launched their new organisational values through the promotion of 'stories of pride' from around the business. Using these to inspire people and reinforce the British Gas values. Avvio Reply developed a bespoke video sharing web app, where employees could view, like and upload their own stories. This web app would sit at the heart of the campaign. To drive engagement with the web app, Avvio Reply developed a campaign with a simple identity and strong sharable call to action.

Strategy Cascade

Case Study

Bringing BP's strategy to Life

In an industry facing ongoing change and volatility, BP Shipping identified a need to rearticulate their strategy to reposition their function within the wider BP context. Avvio Reply worked with BP to produce an engaging way to communicate this strategy both onshore and offshore across all regions. The strategy cascade workshops were a big success, with an overwhelmingly positive employee response as the strategy was accessible to all.

Bringing BP's strategy to Life 0

Product Launch

Case Study

Getting Sky clued up for Q

With an upcoming release of the highly-anticipated Sky Q product, Sky looked to Avvio Reply to guide them through their biggest product launch for over 10 years. Sky’s objective was to ensure over 25,000 people ranging from field based engineers, contact centre staff and head office understood the new proposition and the how Sky Q would set apart from its competition. Avvio Reply developed a strategy to empower employees with the tools to talk confidently, sell and become advocates of Sky Q across the business.

Getting Sky clued up for Q 0

14.09.2017 / Award

News & Communication

Avvio Reply wins Corporate Comms DigiAward for Castrol Camera Challenge

Avvio Reply in partnership with Castrol awarded an Annual CorpComms DigiAward for the Castrol Camera Challenge.

Responsive Design

Case Study

International storytelling platform for ThyssenKrupp Elevator

Traffic jams, air pollution, and rapid growth? URBAN HUB offers approaches for "smart cities" and is more than just a storytelling platform: It is aimed at urban planners and everyone involved in the future of mobility. It invites people to share their own stories relating to encouraging concepts for success and smart mobility.

International storytelling platform for ThyssenKrupp Elevator 0

Digital Experience

Case Study

Global Market Research Portal for GfK

Triplesense Reply developed a portal for market research company GfK with special microsites: including Nation Brands Index, TEMAX Report, Connected Consumer Index, GfK Datalab.

Leadership Event

Case Study

Buidling on the vision

Nationwide required a Leadership event with a difference. They wanted to take their audience out of their comfort zone and create an event that energised them to be bold and make creative decisions. Avvio Reply proposed the core theme ‘Fresh Thinking’, and tailored the one-day event around this thought. The event was a great success, with overwhelmingly positive feedback scores from attendees.

Buidling on the vision 0

Digital Experience

Case Study

Nutella B-ready’s social media content under Bitmama’s creative control

Ferrero has chosen to entrust Bitmama with the creation of content on its social media channels for the Nutella B-Ready​ product, as part of Nutella’s 2016-2017 strategic communication plan.

Nutella B-ready’s social media content under Bitmama’s creative control 0

21.06.2017

News & Communication

Triplesense reply gets a real winning hand at mediastars.

Mediastars XXI edition was full of satisfaction for Triplesense Reply. Several awards for its four different projects.

User Experience Design

Case Study

The new Napapijri.com goes live

Bitmama, the creative digital communications agency, is assisting leading casual-clothing brand, Napapijri, to launch its new website Napapijri.com.

The new Napapijri.com goes live 0

31.05.2017 - 01.06.2017 / Darmstadt

Event

Vertriebsmanagement Kongress 2017

Arlanis Reply is exhibitor on the Vertriebsmanagement Kongress 2017, taking place from 31 May - 1 June 2017 in Darmstadt. The congress is the biggest experts meeting for sales and distribution management in the German speaking area and an ideal meeting place for sales professionals across all industries.

Case Study

B2B platform for KAO, a leading provider of beauty care products worldwide

KAO Germany, the world's leading provider of haircare and cosmetics products, implemented with Triplesense Reply a mobile-optimised B2B portal for the two salon-exclusive haircare brands of Goldwell and KMS California.

KAO Portal