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A Scalable ERP for Global Growth with SAP S/4HANA Public Cloud
Benjamin Moore partnered with Reply to modernize operations using SAP S/4HANA Public Cloud and support international expansion.
The CHALLENGE
To establish a flexible and future-ready ERP environment that could enable consistent business performance across geographies, support standardized business processes and accelerate the company’s strategic expansion beyond North America.
SCENARIO
Laying the Foundation for International Expansion
A leading North American manufacturer of premium paints and coatings, Benjamin Moore, recently entered the European market as part of its international growth strategy. However, its legacy systems lacked the scalability and adaptability required to support operations in new markets. To succeed globally, the company needed an ERP solution capable of supporting modern procurement processes, online sales operations, and compliance with local financial and tax regulations, while remaining aligned with corporate standards.The solution would need to be both immediately effective and scalable for future deployments.
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THE SOLUTION
Scalable and Flexible Cloud ERP Built for Expansion
To meet the demands of its European expansion, Benjamin Moore partnered with Syskoplan Reply to implement SAP S/4HANA Public Cloud as a future-ready ERP platform. The solution was designed to support the company’s core business functions - procurement, inventory management, order processing, financial, and local statutory compliance - within a unified, scalable system. Syskoplan Reply worked closely with Benjamin Moore’s internal teams to configure the system based on best practices most suitable for the paint and coatings industry.
They ensured that processes such as material master data management, pricing structures, batch traceability, and tax handling reflected both corporate policies and local requirements. By implementing the solution in a real-world market setting, Benjamin Moore was able to validate SAP S/4HANA Public Cloud against the needs of a specialized business and establish a flexible ERP foundation that could be extended to future global rollouts.
HOW WE DID IT
Reliable Implementation Backed by Proven Tools and Collaboration
The implementation was carried out through a structured and collaborative approach that ensured alignment between technology and business goals. Reply combined best practices with SAP’s native tools to enable a smooth and efficient deployment. Key execution elements included:
SAP Activate
methodology
to guide each project phase - from initial design through deployment and hypercare - ensuring clarity and consistency.
SAP Cloud
ALM
to manage project activities, coordinate test cycles, track defects, and maintain centralized visibility across all teams.
Industry insights from Retail Reply
guided key decisions to ensure the ERP solution met the specific demands of the retail and distribution landscape.
“4-in-a-box”
team structure
integrating Reply, Benjamin Moore’s European business team, the internal Benjamin Moore SAP Center of Excellence (CoE), and SAP to drive rapid, well-informed decisions.
Streamlined
testing process
with just two cycles - Integration Testing and User Acceptance Testing - focused on validating key operational business processes.
Strong governance and
change management
to keep stakeholders aligned and end users prepared for go-live.
THE RESULTS
Fast Deployment, Real Business Impact
Benjamin Moore achieved a smooth and on-schedule go-live with SAP S/4HANA Public Cloud, completing the project with just two test cycles. Key results included:
Benjamin Moore, a Berkshire Hathaway company, is a leading manufacturer of premium quality residential and commercial coatings. Founded in 1883, the company is committed to innovation and excellence, offering a comprehensive line of paints, stains, and finishes in a wide range of colors. Benjamin Moore products are distributed through a network of independent retailers across North America and select international markets, and are recognized for their superior performance and industry-leading color technology.
Syskoplan Reply is the company within the Reply Group focused on SAP solutions. The company supports clients in designing and implementing innovative, scalable digital processes using SAP technologies, including SAP S/4HANA, SAP Customer Experience, and SAP Business Technology Platform. With deep expertise across industries, Syskoplan Reply helps organizations accelerate transformation, optimize operations, and unlock the full value of their SAP investments—both on-premises and in the cloud.
Retail Reply helps clients in the retail, fashion, and consumer sectors harness the full potential of digital transformation and customer experience. With deep expertise in IT architecture design, in-store technology, loyalty program solutions, and the development of online and mobile experiences, Retail Reply enables end-to-end omnichannel strategies through microservices and capacity-based planning. From defining digital strategy to planning and full-scale implementation, Retail Reply supports clients across every stage of their transformation journey.