Reply Awarded a 2026 Regional AWS Partner Award

29 May 2026

Reply recognized as Consulting Partner of the Year – Italy winner, one of many AWS Partners around the globe that help their customers drive innovation

Reply [EXM, STAR: REY] Reply is excited to announce it is a recipient of a 2026 Regional AWS Partner Award – Italy, recognizing leaders around the globe that are playing key roles in helping their customers drive innovation and build solutions on Amazon Web Services (AWS). Reply is excited to announce it has been named the winner of Consulting Partner of the Year - Italy, recognizing our top AWS Consulting Partners that has provided significant contributions related to revenue, launched opportunities, net new certified individuals, and AWS designations earned

 Announced during the AWS Partner Summit in Milan, the Regional AWS Partner Awards recognize AWS Partners that have embraced specialization, innovation, and cooperation over the past year. Regional AWS Partner Awards recognize partners whose business models continue to evolve and thrive on AWS as they support their customers

 The award reflects the journey Reply has built on AWS technologies through the expertise of Storm Reply, Data Reply and Sense Reply, which integrate cloud transformation, data platforms, Artificial Intelligence and Generative AI into enterprise-ready solutions. These capabilities are applied across multiple sectors — from transportation and services to financial services and insurance, from automotive to energy & utilities, from industry to retail, as well as media and the public sector —helping organizations turn innovative technologies into scalable and measurable improvements across business processes and customer interactions.

 This approach is reflected in concrete initiatives across customer experience and service operations. For Aeroporti di Roma, Storm Reply supported the redesign of the passenger experience through a virtual assistant based on Agentic AI and Generative AI, available via website and WhatsApp. Built on a serverless multi-agent architecture designed with AWS services, the solution uses Amazon Bedrock for model orchestration and Amazon OpenSearch Serverless to enable semantic search and Retrieval-Augmented Generation, providing multichannel, multilingual and personalized support on flight information and airport services. In the insurance sector, Storm Reply contributed to the development of a new omnichannel Contact Center model based on Amazon Connect and enhanced by AI capabilities, bringing voice, chat, email and SMS into a single intelligent interface and introducing automation for recurring requests, AI support for agents, Workforce Management, automated outbound campaigns and intelligent routing based on sentiment analysis.

 “Being recognized for the second year in a row confirms the strength of Reply’s specialized teams working on AWS technologies,” said Filippo Rizzante, CTO of Reply. “We help organizations translate cloud, data and AI capabilities into production-ready solutions that improve customer and user experiences, automate recurring interactions, and support the management of complex operations. Our goal is to move innovation beyond experimentation, enabling scalable and secure solutions that deliver measurable business value”.

 The Regional AWS Partner Awards winners were evaluated by a unique set of metrics that helped measure AWS Partners’ performance over the past year. Canalys audited the datasets used to ensure that all measurements and calculations were objective and accurate.

 The AWS Partner Network (APN) is a global program focused on helping partners innovate, accelerate their journey to the cloud, and take full advantage of the breadth and depth of AWS.

 For more information, please visit: www.reply.com/aws