Storm Reply at Bosch Connected World
June 10–11, 2026
BERLIN
Bosch Connected World brings together experts and decision-makers to discuss the latest developments in the Internet of Things, artificial intelligence, and digital transformation. Held in Berlin, the event serves as a platform for innovation in industry, mobility, and logistics.
Meet the experts from Storm Reply right at the Bosch booth. There, Storm Reply presents innovative solutions based on Amazon Connect. This cloud contact center service from AWS enables companies to efficiently manage customer interactions without having to operate complex telephone systems. The focus is on modernizing service processes through elastic scalability and deep integration into the AWS ecosystem for automation and AI-powered self-service.
SHOWCASES AT THE BOOTH
Modernizing the First-Level Hotline: Storm Reply demonstrates the migration of traditional infrastructures to Amazon Connect. The solution combines core features such as intelligent routing with an AI voice bot that independently resolves common customer inquiries. Using Retrieval Augmented Generation (RAG), the bot accesses a verified knowledge base to provide consistent responses. For issues—particularly complex edge cases—that cannot be resolved by the bot, the matter is escalated to human agents, along with the full conversation context, through the fully automated creation of a ticket in the Bosch backend.
Multilingual AI Voice Bots in Logistics: A second showcase presents multilingual voice assistants for the mobility and logistics sectors. Using a project for truck parking reservations as an example, it demonstrates how AI agents assist callers in various languages with questions regarding capacity, prices, or directions. This enables the international scaling of the service offering and reduces operational overhead in regions with different local languages.
Further information on Bosch Connected World and tickets can be found here.
Storm Reply
Storm Reply is part of the Reply Group and specialises in developing and implementing innovative AWS-based solutions and services. The company's expertise in Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) enables them to provide comprehensive support throughout the entire cloud transformation process. Using AWS creates measurable business value. As an AWS Premier Consulting Partner, Storm Reply assists leading European and global companies with implementing and managing critical cloud-based systems and applications. The targeted use of AI and generative AI from the AWS portfolio automates processes and enhances long-term innovative strength. This creates a scalable, cloud-based foundation for the continuous transformation of business models.