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Reply at #OMKI 2026
Reply demonstrates how integrated end-to-end AI systems seamlessly connect marketing, sales, and service throughout the entire customer journey, enabling sustainable business success.
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End-to-end AI for growth & experience
On March 10, 2026, OMKI opens its doors and offer you a compact program at the intersection of online marketing and artificial intelligence. Look forward to inspiring keynotes, practical workshops, and concrete insights into the latest AI trends for online marketing. Take advantage of this opportunity to expand your network and learn directly applicable strategies from leading industry experts.
Many companies fail to exploit the full potential of AI because they pursue isolated solutions instead of integrated approaches. At OMKI, Reply demonstrates how end-to-end AI systems are created that connect marketing, sales, and service throughout the entire customer journey. The focus is not on individual tools, but on the interaction of orchestrated AI solutions that create real synergies and enable sustainable business success.
Gain practical insights and learn how a holistic AI approach can help you overcome fragmented initiatives and position your company for the future.
Benefit from exclusive insights from Reply's experts and expand your network in Bielefeld.
AI along the customer journey – live, integrated, measurable
Reply shows how a consistent AI system connects marketing, sales, service, and customer success to create a seamless end-to-end customer journey.
Our Session
More AI, less impact:
Why marketing scales incorrectly
In many companies, artificial intelligence has only been used selectively to date – whether in marketing, sales, or service. As a result, the added value often remains limited, because AI only unleashes its full potential when it is not used in isolation, but rather as an integral part of a holistic system.
In this session, Reply presents how a consistent, integrated AI approach can be designed along the entire customer journey. You learn how generative AI produces compelling marketing content in text and video, how AI-supported marketing and sales operations interact efficiently in a B2B enterprise context, and how conversational AI ensures sustainable customer experiences in customer service and customer success.
The focus is on practical solutions, the intelligent orchestration of all systems, and, above all, measurable business impact. Instead of buzzwords or isolated tool demos, we concentrate on concrete use cases and real added value for your company.
Speaker:
Daniel Fitzpatrick, Frank Reply
Oliver Bohl, Reply AI Studios
Mark Klammer, Like Reply
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Frank Reply is the Reply Group company specializing in state-of-the-art technologies in Voice, Chatbots, Conversational AI, and Generative AI. As a strategy consultant and full-service provider, Frank Reply drives the development of the next generation of highly humanized and user-friendly speech interfaces. By architecting customized solutions, Frank Reply's experts empower international companies to maximize the output of their information- and communication-intensive customer processes throughout the entire customer journey. This not only effectuates a reduction in costs but also provides a better understanding of customer needs and a dramatic boost in customer satisfaction.
Like Reply is a data-driven Digital Marketing specialist with expertise in analytics, attribution modeling, marketing automation, lead management, SEO and performance media, as well as AdTech/MarTech projects. With its expertise, Like Reply creates the best possible digital experiences by combining effective solution design with innovative Marketing and E-Commerce Cloud Technology. The company's services range from the analysis of business and marketing KPIs, to the design of processes and Customer Journeys, the implementation and operation of Marketing Cloud Solutions.