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Innovation Breakfast: AI meets Digital Experience
Join us for an exclusive event on the Future of Digital Experiences and discover how AI reshapes engagement, personalization, and innovation for 2025 and beyond.
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Innovation. Transformation. Interaction.
As AI evolves from being generative to becoming agentic, it transitions from merely reacting to proactively anticipating user needs. This shift enables AI to manage interactions and deliver real-time personalized experiences, paving the way for significant opportunities to redefine digital engagement.
At this exclusive event, our experts will present key trends that are reshaping digital experiences, supported by Reply’s research and expertise. You will discover how AI is transforming decision-making, purchasing journeys, and user interactions. Additionally, you'll learn how emotionally aware AI and immersive technologies are enhancing personalization. Finally, we will explore how AI-powered mobile solutions are improving customer experiences and streamlining business processes.
We are happy to meet you on June 25th, 2025, in Hamburg as we step into the future of Digital Experiences.
Save your seat for this exclusive event and expect two hours with the latest insights and knowledge sharing on Digital Experience.
Agenda
09.00 am - 9.30 am
Registration, Networking & Breakfast
09.30 am - 9.40 am
Welcome and overview of the day
Thorben Fasching, Executive Partner Reply
09:40 am – 10:00 am
Overview of 8 Key Trends Redefining Digital Experience
Ilse Klanner & Steffen Hück, TD Reply
10:00 am – 10:20 am
Mobile Retail Companions – where AI creates double value
Thomas Lindner, Open Reply
10:20 am– 10:40 am
Towards Hyperpersonalization with Agentic AI
Hela Ammar & Saulius Görlich, Triplesense Reply
10.40 am – 11:00 am
Understanding the Unspoken Rules of Human Conversation
Pia Fischer, Frank Reply
11.00 am
Wrap Up, Networking
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Frank Reply is the Reply Group company specializing in state-of-the-art technologies in Voice, Chatbots, Conversational AI, and Generative AI. As a strategy consultant and full-service provider, Frank Reply drives the development of the next generation of highly humanized and user-friendly speech interfaces. By architecting customized solutions, Frank Reply's experts empower international companies to maximize the output of their information- and communication-intensive customer processes throughout the entire customer journey. This not only effectuates a reduction in costs but also provides a better understanding of customer needs and a dramatic boost in customer satisfaction.
Open Reply is a Reply Group company specialising in digital transformation, mobile solutions and networked platforms. We offer cross-sector consulting services, conception, creation as well as the development of solutions based on mobile technologies with the aim of sustainably strengthening the market position through a state-of-the-art digital experience.
TD Reply is specialized in consulting around data-driven innovation services and marketing. TD Reply follows a data-based and implementation-oriented approach to drive organizational change. At its locations in Berlin, Munich and Beijing, developers, analysts, designers, consultants, visualizers and futurologists use data to make companies more customer-oriented and close the gaps between product development, communication and sales.
Triplesense Reply specializes in digital service design and creates holistic touchpoint experiences and advanced ecosystems that optimize the user and brand experience. ‘Humanizing Digital' is Triplesense Reply's mission: By strictly following a human-centered design approach we create solutions that engage people and make their life easier. The interdisciplinary team of strategists, consultants, UX/UI experts and developers passionately delivers from insights and ideas to full technical implementation and operations for all digital channels and applications.