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CLAAS: Cloud First for field logistics
Cluster Reply supported with the connection of various services by establishing an IoT platform in Microsoft Azure.
Services around agricultural machinery
Product-related services – this is what CLAAS, the European market leader for combine harvesters, offers customers. To ensure that various services work smoothly together, together with Cluster Reply the agricultural machinery manufacturer developed a communication platform based on Microsoft Azure.
"The knowledge must be available in-house, the solution quickly adaptable. This is the only way speed and scalability can be guaranteed, which is necessary for example in the harvest months", explains Sven Holbrügge, team head machine communication / IoT at CLAAS.
Telematics, Fleet View and DataConnect
The CLAAS development Telematics, a digital transmission system, is one of the applications that permits the retrieval and documentation of work data, driving tracks and yield data in the case of correspondingly equipped agricultural machinery. Another example is the CLAAS Fleet View app, which,among other things, permits end customers to recognise the position of all machinery at a glance.
Furthermore, the platform is also used by the award-winning cross-manufacturer cloud-to-cloud solution DataConnect – developed by CLAAS, Cluster Reply, 365FarmNet and John Deere. Farmers can record, process and document the data of agricultural machinery of various manufacturers via DataConnect. In 2020, DataConnect was honoured at the Agritechnica, a leading trade fair for agricultural technology, with the Machine of the Year prize.
Scalability in the harvest months
Before CLAAS focused on cloud platforms, it purchased connectivity services and mapped them according to the on-premises model. This quickly made the corporate IT realise: to ensure the focus was on CLAAS customers, the development, operation and maintenance of service networks had to be managed in-house. The machines of CLAAS are in part in barns for eleven months, but have to be reliable in the twelfth month and work at full capacity with every available service.
"During the harvest phase, we need more capacity: we scale up within seconds. Adjusting to harvest cycles is feasible, but difficult, with an on-premises solution. Reacting is more cost-intensive," explains Holbrügge. The scaling was the decisive point for raking a closer look at a cloud solution, specifically Microsoft Azure. In the case of a platform-as-a-service solution (PaaS), hardware and software does not have to be procured – in this case from Microsoft – but can instead be provided as a service.
Internal IT as a partner for all other departments
During the development, it turned out that the cloud platform changed the corporate IT department's own perception of itself and how other perceive it. The department has transformed itself from a pure IT service provider into a partner for the specialist units Step by step, this has resulted in added value and features. This is because the internal partnership prevents work on stand-alone solutions.
CLAAS will also continue to develop the communication platform beyond 2020 with Cluster Reply, in close cooperation with other specialist units and using an interdisciplinary approach. "The IT systems will arrive in every corporate area, whether it is features for our customers, digital back-end solutions or digital processes." Based on a cloud platform, CLAAS can quickly and reliably offer its customers high quality added value.
The company, based in Harsewinkel (Germany) is the European market leader in combine harvesters. CLAAS is the world market leader in another large product segment, self-driving flail forage harvesters. CLAAS is also among the worldwide leaders in agricultural technology when it comes to tractors, agricultural presses and forage harvesters. The product range also includes state-of-the-art agricultural information technology. CLAAS employs over 11,400 employees worldwide and generated 3.8 billion euros in sales in the 2019 financial year.
Cluster Reply is a company of the Reply Group that specialises in consulting and system integration for Microsoft technologies. The company focuses on innovation and supports the development of Microsoft products, from on-premises to cloud applications for areas including the modern workplace, business applications, applications and infrastructure, data and artificial intelligence.