Cluster Reply

Microsoft Technologies and Solutions specialist

Cluster Reply supports its customers in the System Integration of Applications & Infrastructure, Business Applications, Modern Workplace, Big Data and Artificial Intelligence.

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Privacy

I declare that I have read and fully understood the Privacy Notice and I hereby express my consent to the processing of my personal data by Reply SpA for marketing purposes, in particular to receive promotional and commercial communications or information regarding company events or webinars, using automated contact means (e.g. SMS, MMS, fax, email and web applications) or traditional methods (e.g. phone calls and paper mail).

About Cluster Reply

Cluster Reply is the company in the Reply group specialized in consulting services and systems integration on Microsoft technologies. It operates in Italy and collaborates with other companies in the group that are Microsoft partners in Brazil, Germany, the United Kingdom and the United States.


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A new Customer Service Management for Epson

Cluster Reply worked alongside Epson to design and develop a new customer service management solution based on Microsoft Dynamics 365.

A new Customer Service Management for Epson 0

MICROSOFT DYNAMICS 365

Case Study

Dynamics 365 + MailUp Connector

Dynamics 365 + MailUp Connector allows every Dynamics 365 user to use all Dynamics CRM features in order to send email/sms through a MailUp subscription and save statistics inside CRM. Each campaign activity, recipient and communication configured in Dynamics 365 for Customer Engagement is directly transferred into MailUp Console, and sent through their communication channels. Cluster Reply and MailUp cooperated in order to realize this connector and deliver a complete product for Customers who use both platforms for their Marketing activities.

Microsoft Dynamics

Case Study

MICROSOFT DYNAMICS / 4PS FOR AN INNOVATIVE CMSA SOLUTION

Cluster Reply, the Reply Group company specialised in Microsoft technologies and applications, has partnered with CMSA (Cooperative of construction workers, labourers and similar) to create a new Microsoft Dynamics / 4PS live platform.

26.07.2018

News & Communication

Cluster Reply recognized as Best Azure Solution Provider for 2018 by Microsoft

Cluster Reply today announced it has won the 2018 Microsoft Best Azure Solution Provider Award. The company was honoured among an European field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft Azure.

21.06.2018 / digital experience

News & Communication

Reply creates a Digital App for Costa Crociere

Ready to launch, Costa App is the new smartphone app that combines the magic of Costa Crociere’s cruises, with an unprecedented digital customer journey. The project is the result of a convergence of the creative, management and technological know-how of specialised Reply network companies and the strategic direction of the Costa Crociere digital team.

22.03.2018 / Frankfurt

Event

Finanzmarkt-Podium 2018

Cluster Reply will take part in the Finanzmarkt-Podium 2018, a Financial Market Panel taking place in Frankfurt on 22 March 2018. The event is aimed at executives in the financial and insurance industry and offers an opportunity to discuss current issues raised by the technological paradigm shift in the financial industry.

GDPR

Best Practice

GDPR Readiness

The General Data Protection Regulation (GDPR) will come into force on May 25th 2018 and will involve all organizations that process European residents’ personal data. Cluster Reply has identified in partnership with Microsoft a best practice able to guarantee a principled approach to the management of the privacy and security of personal data. This best practice goes under the name of “GDPR Readiness”.

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Azure

Best Practice

SAP on Azure

Many important companies have chosen to migrate their SAP workloads to Azure. How would you say that there is a way to have your SAP system immune from malfunctions, bottlenecks, without having the burden to handle it and also save 40-70% of your running costs? This solution exists and Cluster Reply is able to accompany you in this new discovery and help you to know it, manage it, and monitor it. This solution is called SAP on Azure.

16.11.2017 / Frankfurt on the Main

Event

CRISP Perspective 2017

Reply, represented by Red Reply, Cluster Reply and Concept Reply, takes part as a Platinum Partner at the technology conference Crisp Perspective on November 16, 2017 in Frankfurt on the Main. The event is driven by the core question, how CIOs and CTOs in times of IT‘s technological disruption are able to manage and create the technological change.

16.05.2017 / Virtual Conference

Event

Revolution Blockchain

Cluster Reply takes part in the virtual conference about „Revolution Blockchain“ , hosted by Microsoft on 16 May 2017 at 9-15h. At this conference Microsoft explains, why due to the Blockchain in many industries not one stone will be left upon another. Blockchain solutions promise secure transactions in finance, logistics, public administration and industry.

Organization Transformation

Best Practice

Organization Transformation Dashboard

The solution has been delivered upon the Microsoft Cloud for the first time in the history for a multi-country/systemic bank in Italy. With this solution the bank can trigger different changes into its global service organization in order to drive a giant transformation about people, specializations, competences, quality of services and core services transformation.

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Public Sector and Automotive

Case Study

Reti Amiche on the Job (“Worker-Friendly Networks on the Job”)

With the signing of the Memorandum of Intent with the Ministry of Public Administration, FIAT now offers its employees the opportunity to use services offered by the Piemonte Region and the City of Turin through the company’s own network, with the solution “Reti Amiche on the Job” (“Worker-Friendly Networks on the Job”), developed in collaboration with Cluster Reply.

08.03.2017 / Milan

Event

Microsoft Forum 2017

Cluster Reply, the Reply Group company specialising in the development of solutions based on Microsoft technologies, takes part in Microsoft Forum 2017.

08.03.2017 / Munich

Event

Cluster Reply Summit 2017 – Autonomous Agents

On March 8, 2017, the Cluster Reply Summit 2017 "Autonomous Agents - the Future of Customer Interaction" takes place in Munich. In an exclusive round, Cluster Reply’s experts explain the latest developments to improve customer interaction with chatbot solutions in which autonomous agents actively communicate with customers.

Chatbots

Best Practice

CIC Chatbot

Cluster Reply supports automotive companies in enhancing the customer service experience by the development of chatbot solutions that are connected with CRM and CIC systems and can seamlessly interact with call center agents. Automotive companies benefit from chatbots as cost-effective way to reduce call center times, increase customer satisfaction and create upselling potential.

15.07.2014

News & Communication

Cluster Reply is nominated as one of Microsoft Dynamics' worldwide strategic partners

Cluster Reply has been nominated Microsoft Dynamics' strategic partner by Microsoft. This places Cluster Reply in the Microsoft Dynamics Inner Circle, a restricted group of highly-specialised international partners for Microsoft Dynamics technology.

News & Communication

CONFIGURABLE WORKFLOW & SLAS ENGINE

Cluster Reply realised the “Configurable Workflow & SLAs Engine” to model, in an open, flexible and configurable way, complex Workflows using Dynamics CRM only, making users (“configurators”) autonomous in creating or amending Workflows without the need of developments and involvement of external parties.

Monitoring

Best Practice

Monitoring of construction sites and service & maintenance activities in real time

Thanks to Cluster Reply and to the use of an integrated, internationally focussed and highly innovative solution (BIM, IOT, Machine learning), construction, plant engineering and field service companies can support their end-to-end process, from responses to tenders and real-time monitoring of construction sites.

Customer Service

Best Practice

Business Solution for Omni-Channel Customer Service

The solution for the “Omni-Channel Customer Service (OCS)” is based on a configurable framework for developing call centre applications so the agents have a single customer view at their disposal (all-in-one desktop) and the customer experience is orchestrated across all channels, in such a way that it is seamless, integrated and consistent (customer centricity). By virtue of its replicability, the OCS solution makes it possible to meet the emerging demands of Digital Transformation in an Omni-Channel context, thanks to an extremely quick TTM (3 months).

12.09.2018 - 14.09.2018 / Hamburg

Event

Cluster Reply as exhibitor at Solutions Hamburg 2018

Cluster Reply will inform on September 14 at Solutions Hamburg 2018 about Microsoft topics such as Business Applications, Big Data and Artificial Intelligence. Marek Matuszewski, Manager at Cluster Reply and Microsoft Data Platform MVP, will give a presentation as an expert on the potential of Microsoft Al for businesses.

05.09.2018 / Cologne

Event

Meetup: Reaching the Clouds on the AI Rocket

Marek Matuszewski, AI Team Manager at Cluster Reply and Microsoft MVP, will host the Meetup "Reaching the clouds on the AI Rocket" on September 5, 2018. Get to know the MS AI Platform and learn in live demos how Microsoft AI can move your business rocket forward quickly.