Cluster Reply

Microsoft Technologies and Solutions specialist

Cluster Reply supports its customers in the System Integration of Applications & Infrastructure, Business Applications, Modern Workplace, Big Data and Artificial Intelligence.


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About Cluster Reply

Cluster Reply is the company in the Reply group specialized in consulting services and systems integration on Microsoft technologies. It operates in Italy and collaborates with other companies in the group that are Microsoft partners in Brazil, Germany, the United Kingdom and the United States.


Human resources, People assessment

Best Practice

Cluster solution for People Competency Based Assessment

Every job needs a specific set of key competences and skills: the competency-based assessment tool represents a solution for companies’ knowledge mapping.

Cluster solution for People Competency Based Assessment 0

03.04.2019 / London


Sitecore Experience 2019

Cluster Reply, Neveling Reply and WM Reply take part in Sitecore Experience 2019 which will be held in London on 3rd April. The event is focused on the emerging trends and challenges unique to markets in Europe.


Case Study

Dynamics 365 + MailUp Connector

Dynamics 365 + MailUp Connector allows every Dynamics 365 user to use all Dynamics CRM features in order to send email/sms through a MailUp subscription and save statistics inside CRM. Each campaign activity, recipient and communication configured in Dynamics 365 for Customer Engagement is directly transferred into MailUp Console, and sent through their communication channels. Cluster Reply and MailUp cooperated in order to realize this connector and deliver a complete product for Customers who use both platforms for their Marketing activities.


Best Practice

Cluster Reply solution for clienteling

In the retail sector, especially luxury brands, active customer loyalty plays an increasingly important role. Learn how Cluster Reply is supporting luxury fashion brands in developing clienteling app Cloud Azure based, that integrate messaging app like WeChat or WhatsApp.

Cluster Reply solution for clienteling 0

Microsoft Dynamics

Case Study


Cluster Reply, the Reply Group company specialised in Microsoft technologies and applications, has partnered with CMSA (Cooperative of construction workers, labourers and similar) to create a new Microsoft Dynamics / 4PS live platform.

22.03.2018 / Frankfurt


Finanzmarkt-Podium 2018

Cluster Reply will take part in the Finanzmarkt-Podium 2018, a Financial Market Panel taking place in Frankfurt on 22 March 2018. The event is aimed at executives in the financial and insurance industry and offers an opportunity to discuss current issues raised by the technological paradigm shift in the financial industry.

21.06.2018 / digital experience

News & Communication

Reply creates a Digital App for Costa Crociere

Ready to launch, Costa App is the new smartphone app that combines the magic of Costa Crociere’s cruises, with an unprecedented digital customer journey. The project is the result of a convergence of the creative, management and technological know-how of specialised Reply network companies and the strategic direction of the Costa Crociere digital team.


News & Communication

Cluster Reply recognized as Best Azure Solution Provider for 2018 by Microsoft

Cluster Reply today announced it has won the 2018 Microsoft Best Azure Solution Provider Award. The company was honoured among an European field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft Azure.

A new Customer Service Management for Epson

Cluster Reply worked alongside Epson to design and develop a new customer service management solution based on Microsoft Dynamics 365.

A new Customer Service Management for Epson 0


Best Practice

SAP on Azure

Many important companies have chosen to migrate their SAP workloads to Azure. How would you say that there is a way to have your SAP system immune from malfunctions, bottlenecks, without having the burden to handle it and also save 40-70% of your running costs? This solution exists and Cluster Reply is able to accompany you in this new discovery and help you to know it, manage it, and monitor it. This solution is called SAP on Azure.

Public Sector and Automotive

Case Study

Reti Amiche on the Job (“Worker-Friendly Networks on the Job”)

With the signing of the Memorandum of Intent with the Ministry of Public Administration, FIAT now offers its employees the opportunity to use services offered by the Piemonte Region and the City of Turin through the company’s own network, with the solution “Reti Amiche on the Job” (“Worker-Friendly Networks on the Job”), developed in collaboration with Cluster Reply.

16.05.2017 / Virtual Conference


Revolution Blockchain

Cluster Reply takes part in the virtual conference about „Revolution Blockchain“ , hosted by Microsoft on 16 May 2017 at 9-15h. At this conference Microsoft explains, why due to the Blockchain in many industries not one stone will be left upon another. Blockchain solutions promise secure transactions in finance, logistics, public administration and industry.

Organization Transformation

Best Practice

Organization Transformation Dashboard

The solution has been delivered upon the Microsoft Cloud for the first time in the history for a multi-country/systemic bank in Italy. With this solution the bank can trigger different changes into its global service organization in order to drive a giant transformation about people, specializations, competences, quality of services and core services transformation.

Organization Transformation Dashboard 0


Best Practice

CIC Chatbot

Cluster Reply supports automotive companies in enhancing the customer service experience by the development of chatbot solutions that are connected with CRM and CIC systems and can seamlessly interact with call center agents. Automotive companies benefit from chatbots as cost-effective way to reduce call center times, increase customer satisfaction and create upselling potential.


News & Communication

Cluster Reply is nominated as one of Microsoft Dynamics' worldwide strategic partners

Cluster Reply has been nominated Microsoft Dynamics' strategic partner by Microsoft. This places Cluster Reply in the Microsoft Dynamics Inner Circle, a restricted group of highly-specialised international partners for Microsoft Dynamics technology.

News & Communication


Cluster Reply realised the “Configurable Workflow & SLAs Engine” to model, in an open, flexible and configurable way, complex Workflows using Dynamics CRM only, making users (“configurators”) autonomous in creating or amending Workflows without the need of developments and involvement of external parties.


Best Practice

Monitoring of construction sites and service & maintenance activities in real time

Thanks to Cluster Reply and to the use of an integrated, internationally focussed and highly innovative solution (BIM, IOT, Machine learning), construction, plant engineering and field service companies can support their end-to-end process, from responses to tenders and real-time monitoring of construction sites.

Customer Service

Best Practice

Business Solution for Omni-Channel Customer Service

The solution for the “Omni-Channel Customer Service (OCS)” is based on a configurable framework for developing call centre applications so the agents have a single customer view at their disposal (all-in-one desktop) and the customer experience is orchestrated across all channels, in such a way that it is seamless, integrated and consistent (customer centricity). By virtue of its replicability, the OCS solution makes it possible to meet the emerging demands of Digital Transformation in an Omni-Channel context, thanks to an extremely quick TTM (3 months).


Best Practice

GDPR Readiness

The General Data Protection Regulation (GDPR) will come into force on May 25th 2018 and will involve all organizations that process European residents’ personal data. Cluster Reply has identified in partnership with Microsoft a best practice able to guarantee a principled approach to the management of the privacy and security of personal data. This best practice goes under the name of “GDPR Readiness”.

GDPR Readiness 0

16.05.2019 / Cologne


Future Online Xperience AI Summit 2019

Machine. Human. Love. This is the motto of the FOX KI Summit 2019 that takes place in Cologne on 16 May 2019. Visit the event and meet Cluster Reply.

01.04.2019 - 05.04.2019 / Hannover


Hannover Messe 2019 – Meet Reply at the Digital Factory

Reply is exhibitor at Hannover Messe, the most important industrial fair in the world, from 1 to 5 April 2019. See exciting showcases in hall 7 at booth E31 and talk to the experts of Cluster Reply, Cluster Manufacturing Reply, Industrie Reply and Spike Reply. The key topics: Smart Factory - Connected Supplier - Connected Product.

30.01.2019 / Automation Magazine

Press Article

Digital workforce: the efficient marriage of robots and humans

Stefan Gössel, partner at Leadvise Reply, and Kai Uwe Ernst, partner at Cluster Reply, have discussed how humans and robots are predicted to seamlessly work together to meet shared goals in the coming future.

12.09.2018 - 14.09.2018 / Hamburg


Cluster Reply as exhibitor at Solutions Hamburg 2018

Cluster Reply will inform on September 14 at Solutions Hamburg 2018 about Microsoft topics such as Business Applications, Big Data and Artificial Intelligence. Marek Matuszewski, Manager at Cluster Reply and Microsoft Data Platform MVP, will give a presentation as an expert on the potential of Microsoft Al for businesses.

05.09.2018 / Cologne


Meetup: Reaching the Clouds on the AI Rocket

Marek Matuszewski, AI Team Manager at Cluster Reply and Microsoft MVP, will host the Meetup "Reaching the clouds on the AI Rocket" on September 5, 2018. Get to know the MS AI Platform and learn in live demos how Microsoft AI can move your business rocket forward quickly.

16.11.2017 / Frankfurt on the Main


CRISP Perspective 2017

Reply, represented by Red Reply, Cluster Reply and Concept Reply, takes part as a Platinum Partner at the technology conference Crisp Perspective on November 16, 2017 in Frankfurt on the Main. The event is driven by the core question, how CIOs and CTOs in times of IT‘s technological disruption are able to manage and create the technological change.

08.03.2017 / Milan


Microsoft Forum 2017

Cluster Reply, the Reply Group company specialising in the development of solutions based on Microsoft technologies, takes part in Microsoft Forum 2017.

Cluster Reply Summit 2017 – Autonomous Agents 0

08.03.2017 / Munich


Cluster Reply Summit 2017 – Autonomous Agents

On March 8, 2017, the Cluster Reply Summit 2017 "Autonomous Agents - the Future of Customer Interaction" takes place in Munich. In an exclusive round, Cluster Reply’s experts explain the latest developments to improve customer interaction with chatbot solutions in which autonomous agents actively communicate with customers.