News

CRM and CX
with Reply

Reply is a leader in 2021 Magic Quadrant for CRM and customer experience implementation services worldwide

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PRESS RELEASE
Leader in 2021 Magic Quadrant

The big picture

A shift towards digital
experiences

Today’s customers are looking for a less ‘mediated’ relationship with brands but, at the same time, want a personalised experience, that can evolve alongside their changing needs and tastes.

The pandemic has accelerated the shift away from physical stores to fully digital and omnichannel shopping experiences.

The challenge

Rethinking and evolving businesses

To face new challenges, enterprises must rethink and evolve their business and operating models to allow themselves to execute at an unprecedented pace, leveraging the opportunities arising from technologies.

Making a difference

Solutions with a human-centric
design approach.

Reply's approach to the CX journey is based on a “symphony orchestra” which ensures that every element is connected and optimised – from the CX architecture, to digital design and UX.

The pandemic has accelerated the shift away from physical stores to fully digital and omnichannel shopping experiences.

Leaders in this Magic Quadrant bring a wide range of business, analytic and technical capabilities, including CRM and other customer-facing technology expertise, industry-specific domain expertise, digital design capabilities, CX strategy, business consulting, customer analytics, and enterprise architecture and design. They demonstrate strong comparative revenue and growth. Leaders can scale across multiple geographies and are consistent in delivering high client satisfaction.

Gartner “Magic Quadrant for CRM and Customer Experience Implementation Services”
Brett Sparks, et al, 18 May 2021

Use cases

NPL Data Room

Product & Accelerator

Security by design
Best Practice

Reply supports its Clients in the development of a business solution that considers both functional and security requirements at all stages of its life cycle (from development and design, through to testing). 

EBA & ECB Stress Testing 2014
Case Study

The Stress Testing exercise complements the Asset Quality review by assessing the bank’s resilience under severe economic scenario. In performing this exercise, the bank completed a set of templates aiming at disclosing the results of the Stress Testing as well as a narrative document explaining the assumptions and approach.

Download

Fastweb Augmented Reality Platform
Case Study

Storm Reply improved the engine production chain of Fastweb by leveraging Augmented reality services for training, maintenance and remote assistance.

Edge Computing
Best Practice

The Industry 4.0 and Enterprise 4.0 paradigms require the integration of a powerful and effective Edge Computing capability in order to most effectively deploy the computational power and connectivity to the business processes.

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