Triplesense Reply at the Shift CX 2026
March 9–13, 2026
VIRTUAL
From March 9–13, 2026, the customer experience and digital marketing community will gather for Shift CX. During the conference week, CX managers, data strategists, and marketing specialists will come together to discuss the transformation of customer centricity in an AI-driven world.
Part of this year's digital conference is a presentation by Hela Ammar from Triplesense Reply. Her talk will focus on how personalization overcomes technological hurdles and, through the targeted use of AI, becomes an effective lever for the entire customer journey.
Presentation
Putting Personalization To Work With AI Support
March 12, 2026, 2:20 p.m.
Speaker:
Hela Ammar, Triplesense Reply
The presentation highlights why true personalization goes far beyond purely technological solutions and what strategic foundations it actually requires. It shows how the interplay of content, context, and data creates real added value for users and where AI is currently being used to enable relevant experiences throughout the entire customer journey.
Secure your ticket now and find out more about the program right here.
Triplesense Reply
Triplesense Reply specializes in digital service design and creates holistic touchpoint experiences and advanced ecosystems that optimize the user and brand experience. ‘Humanizing Digital' is Triplesense Reply's mission: By strictly following a human-centered design approach we create solutions that engage people and make their life easier. The interdisciplinary team of strategists, consultants, UX/UI experts and developers passionately delivers from insights and ideas to full technical implementation and operations for all digital channels and applications.