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Reply at CCW 2026

We present cutting-edge solutions for AI-powered customer service, digital transformation in banking & insurance, and innovative conversational AI technologies.

Info

February 24 – 26, 2026

Berlin

German/English

Guided by humans –

powered by AI

CCW is Europe's leading international congress and trade fair for innovative customer dialogue, customer service, and call center management. Every year, experts and providers meet at the Estrel Congress Center to present and discuss current trends, strategies, and technological solutions for excellent customer service.

Experience how the targeted use of AI opens up new opportunities to holistically shape customer experiences and secure sustainable competitive advantages. In addition, CCW will highlight how AI can successfully drive transformation and innovation and what role transparency play in the acceptance of new technologies. Join us in discussing how to create a trusting ecosystem in which humans set the course and artificial intelligence serves as a powerful engine for progress.
Take part and learn how “Guided by humans – powered by AI” can shape the future of your organization.

We are pleased to see you at our CCW booth 4B3 in hall 4 in Berlin!

Meet Reply at CCW 2026 and explore innovative solutions for AI-powered customer service, experience live demonstrations of advanced contact center platforms, and engage with our experts about digital transformation in your industry.

Digital innovation in service

Reply enables seamless, future-ready customer interactions through AI-based contact centers, financial sector transformation, and conversational AI.

Microsoft Dynamics 365 Contact Center – AI-first for an excellent customer experience

As a specialist in Microsoft technologies for customer service, Cluster Reply will be showcasing Microsoft Dynamics 365 Contact Center. This solution combines all communication channels – voice, chat, email, and social messaging – in a central interface and integrates powerful AI functions:

Conversational AI for intelligent voice and chatbots based on Microsoft's leading voice AI technology
AI Agent Assist to support customer service representatives in real time, suggest answers and next best actions, and automate workflows
MS Teams integration to seamlessly involve experts from the background
Embedded in the Microsoft Cloud and Microsoft AI, including Copilot and Copilot Studio

The result: efficient processes, shorter processing times, and significantly increased customer satisfaction. Companies benefit from intelligent automation, real-time analytics, and a scalable platform for the future of customer service.
Visit us also in the tnex area in hall 4, booth 4A12.

Get more insights here and see how Riverty transforms customer service with AI and an omnichannel strategy.

Business & IT Consulting for Banks & Insurance companies

Fincon Reply is a business and IT consulting company focusing on the financial services industry. With in-depth industry expertise, our specialized teams of consultants and developers provide support for core system migration, process optimization, and the integration of modern platforms – from CRM to cloudification – and deliver turnkey solutions.

As a trusted advisor, we support financial service providers in developing customer communication, processes, and system landscapes in a future-proof manner – professionally, technically, and methodically.

Our services:

Banking Core Systems Consulting & Services (analysis, requirements, design, quality assurance/testing)
Process Management & Automation (BPM, process digitization, line support)
AI Consulting (generative AI, AI readiness, data quality, AI workflows)
Regulation & compliance (e.g., DORA, IT governance, MaRisk/BAIT, BCM/BIA)
Business application consulting (introduction/optimization of technical applications & customer/sales processes)
Digital workspace (M365/SharePoint, collaboration, low/no code, knowledge management)

Voice- & Chatbots, Voice User Interfaces for digital applications

Frank Reply is the Reply Group company specializing in the latest technologies in the fields of voice, chatbots, conversational AI, and generative AI. Our mission is to revolutionize human interaction with digital applications. That's why, as strategy consultants and full-service providers, we support the development of highly human and user-centered voice interfaces with the help of artificial intelligence and conversational architecture.

Conversational UX
We know what appealing chat and voice interfaces look like and are happy to support you in designing your own solution. Let's work together to find out where the use of such a tool makes sense for your company. With the help of workshops, interviews, and benchmarking, we develop your perfect user journey. This is rounded off with tailor-made conversational copywriting.

Backend development for conversational applications
We support you in programming the optimal database and the appropriate APIs for the backend of your chat or voice interface. With our architectures based on large language models and customized, multilingual dialogues, we create the perfect foundation for your language interface. In addition, our experts take care of the continuous integration, deployment, security, and end-to-end testing of your application.
Frontend conversation architecture
With our expertise in front-end development and conversational design, we ensure that your voice interface strikes the right tone. Whether it's dialect, wording, intonation, volume, or speech level: with the help of SSML design, sonic branding, and prompt engineering, we enable the right effects for the voice output of your chat or voice interface.

Our highlights at the booth

Explore seamless multichannel dialogues for a consistent customer journey

Benefit from deep industry expertise in banking and insurance

Get exclusive expert knowledge on site

Gain insights with real-time analytics for continuous service improvement

Take advantage of this opportunity to talk to our experts and discover innovative solutions for the customer service of the future.

Book your appointment now

Cluster Reply

Cluster Reply is the Reply Group company specialising in consulting and system integration of Microsoft technologies. As a Microsoft partner, Cluster Reply is active in Germany, Austria and Switzerland and works within the Reply network with sister companies in Brazil, Great Britain, Italy as well as the USA. The company focuses on innovation and supports customers in their digital transformation. The solutions range from on-premises to cloud applications in the areas of modern workplace and security, business applications, applications and infrastructure as well as data and artificial intelligence.

Fincon Reply

Fincon Reply is a business and IT consultancy specializing in the financial services industry. Fincon Reply proactively advises banks, the Sparkassen Financial Group, the German Cooperative Financial Group and insurance companies as well as their suppliers on their digital transformation. The company provides on-site support with specialised teams of consultants and developers and delivers turnkey solutions.

Frank Reply

Frank Reply is the Reply Group company specializing in state-of-the-art technologies in Voice, Chatbots, Conversational AI, and Generative AI. As a strategy consultant and full-service provider, Frank Reply drives the development of the next generation of highly humanized and user-friendly speech interfaces. By architecting customized solutions, Frank Reply's experts empower international companies to maximize the output of their information- and communication-intensive customer processes throughout the entire customer journey. This not only effectuates a reduction in costs but also provides a better understanding of customer needs and a dramatic boost in customer satisfaction.

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