Power Reply at the International SAP Utilities Conference 2021


18 to 20 May 2021


The International SAP Utilities Conference is the global meeting of the industry and is held this year as a virtual event. For the first time, a dedicated German theme track takes place this year from 19 to 20 May 2021.

Meet Power Reply on 19 to 20 May in the German track, take advantage of networking and make an appointment with Power Reply experts. In the presentation "Bye Bye Good old CIC0 - Welcome Customer Experience" Christian Hüging, Expert CRM, Service Design Office Stadtwerke Düsseldorf and Edgar Kauter, Partner, Power Reply explore these questions:

What does the future of customer service look like?
Which solution will lead customer service out of the CIC0 era and into the future, where automation and customer experience play a central role?
How do you proceed with the transformation and what happens to existing processes?
Does the future lie in the SAP Service Cloud and what about SAP S/4HANA Customer Engagement?

Attend the online presentation on 19 May 2021 at 11:15 a.m. and listen to the solutions Power Reply achieved together with their customer Stadtwerke Düsseldorf. The experts explain how the SAP Service Cloud was implemented in a municipal utility with a focus on four use cases, including the relocation process, with an impressive result.


German theme track, 19 - 20 May 2021
Speech 19 May 2021, 11:15 a.m. CEST:
Bye Bye good old CIC0 – Welcome Customer Experience
Edgar Kauter, Power Reply
Christian Hüging, Service Design Office Stadtwerke Düsseldorf

You can find the agenda of the German track here.
For more information and to register for the International SAP Utilities Conference 2021, click here.

Do you have any questions or would you like to learn more? Then feel free to contact us: events@reply.de

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