Frank Reply at the Service & Sales Summit 2025
November 19 – 20, 2025
HAMBURG
The Service & Sales Summit 2025 at Schuppen 52 in Hamburg brings together experts from the fields of customer service, digitalization, and innovation. At the two-day event, participants can expect inspiring presentations, practical workshops, and a wide range of networking opportunities. Experts from leading companies present the latest trends, technologies, and best practices that are shaping the service world of tomorrow and provide valuable insights into the successful implementation of customer experience strategies, automation solutions, and digital transformation projects.
Meet our experts from Frank Reply at booth SE09 and learn how conversational AI, voice, and chatbot solutions can help you optimize your customer processes throughout the entire customer journey, reduce costs, and increase customer satisfaction in the long term.
Service Summit Start Ups Awards
Do you have a cold beer for me? The sarcastic side of AI: Metacognitive prompting
19. November 2025, 2.00 p.m - 3.00.00 p.m
Speaker:
Daniel Fitzpatrick, Frank Reply
Innovative startups present smart new solutions for digital innovations in service. The three best start-ups will receive the Service Summit Start-up Award after voting.
Get your ticket here now and cast your vote.
You can find more information and registration details here.
Frank Reply
Frank Reply is the Reply Group company specializing in state-of-the-art technologies in Voice, Chatbots, Conversational AI, and Generative AI. As a strategy consultant and full-service provider, Frank Reply drives the development of the next generation of highly humanized and user-friendly speech interfaces. By architecting customized solutions, Frank Reply's experts empower international companies to maximize the output of their information- and communication-intensive customer processes throughout the entire customer journey. This not only effectuates a reduction in costs but also provides a better understanding of customer needs and a dramatic boost in customer satisfaction.